Oak Hill Veterinary Clinic

We took our cat here for a lion cut (the cat needs to be knocked out to do this). I dropped my cat off in the morning, and when I picked her up, she still had all her hair! They explained that the cat hissed at them and they were unprepared to deal with her. They asked me to bring her back the next day. I was irritated and didn’t understand why no one called me during the day to tell me this, but I brought my cat back the next day.
While they were examining our cat, they called and told us she had a bad tooth and they wanted to extract it. I agreed. I picked up our cat and they said they would give us medicine in case the cat had any pain after surgery. Then they couldn’t find it. So they said they’d drop it off at our house when they closed for the night. They never showed up.
I called the next day, to see where the meds were, and they said they had put them on my doorstep. No, they didn’t! I asked what address they delivered them to and they went to the wrong house.
Not sure what is going on here, but either the staff doesn’t talk to each other, or they’re just disorganized. Either way, not going back.

My beagle went to the vet a few weeks ago for a titled head issue and it took about 30 min to be seen. BUT that was okay because it was the time of the month where they helped shelters out with doggy services…
This is a single office and very small. They have very few on staff, and the doc will practically sit on the floor with your dog and talk to them. Nothing much could be done about my dog and it was something that would have to get better on its own. The office visit is $ 34 and then the rest is per test. They will do a payment plan if needed for big stuff, but have to put at least 50% down. if you don’t pay your bill, it takes away from helping other animals.
I will go back as needed. I would say as far as doggie health care cost, this place isn’t that bad. Antibiotics are more expensive –$ 50 bucks for something that would be $ 5 bucks for humans.. but over all not bad…

Dr. Mockler is one of the best, most compassionate and caring vets I have ever had the pleasure of meeting. She has taken exemplary care of all of the animals I have brought to her, as the Director of a small, private rescue organization.
Sadly, just the opposite can be said of her staff. For the first couple of years that I saw Dr Mockler, her office manager, Renee, was increasingly rude to me, at times, offering unsolicited and inaccurate advice about how I should be caring for my animals. Although she works for a vet, someone needs to remind her she isn’t one. Seemingly, even doing her own job is a challenge. During one visit, when I brought in a dog that had been surrendered to our rescue by its owner, I asked Renee to call the previous vet for the records. She got very pissy with me, saying that «most clients» brought their own records and that wasn’t her responsibility.
Once, when I needed to ensure all dogs going to short term boarding were current on shots, I made appointments to bring them in. Everybody got vaccinated and it wasn’t until much later I found that 2 of the dogs had just been vaccinated a couple of months earlier. Why didn’t anyone review the records before over-​vaccinating my dogs???
On a couple of occasions I stopped taking my rescue dogs to Dr. Mockler, simply because of Renee and the ongoing drama (and turnover) of office staff, but returned because she is such a wonderful vet. However, although the office advertises that they open at 7, I have never been able to go to the office at that time (to drop off on my way to work) and find the office open and Renee prepared to do business. On several occasions, I had to call or text her the night before repeatedly to remind her that I had a 7 AM drop off scheduled for the next day. Several times, while I was waiting for her to show up, Renee would have the lady from the dry cleaner’s next door come to my car and tell me she was running late.
The final straw came in June 2015 when I was scheduled for another drop off. At 7:05 when I checked, Renee told me that she was trying to reach «someone» to go to the office because she had car trouble. While I understand this happens, did it never occur to her to contact ME??? Eventually, with no one coming, and me already late (AGAIN) for work, I had no choice but to leave and bring the dog home, then make an appointment with another vet who actually runs a professional practice.
I have now requested copies of all the vet records for my personal dogs, since I have no intention of ever returning to this clinic. My request was made based on the office manager’s earlier insistence that getting records was the client’s responsibility (see paragraph 2). Due to a medical need for one of my dogs, this request is time-​sensitive. I requested the records on a Tuesday, stating that I could pick them up on Friday. I thought that was reasonable. But here is is SATURDAY and still no call (requested) that the records are ready for pick up.
Dr. Mockler would have a 4 star practice if she dumped her rude, incompetent office manager.

Staff is knowledgeable and compassionate, which is exactly what we were looking for.
Our dog Maggie has heart worms and the vet and technician sat with us and explained everything clearly. They wrote out our plan for the next few months and looked after Maggie for the day after she had her first dose.
So happy we found a fantastic vet right down the road!

Oak Hill Vet is amazing!!! They work with animal rescue groups and bend over backwards to help. One night Dr. Mockler came in at 11pm to help a rescue dog in pain. We LOVE OAK HILL! They rock!

5 stars!
I’m really glad Oak Hill Vet Clinic offers «free initial checkups» for Austin Pets Alive adoptions. And I’m just plain lucky they are only a couple miles from our house. We were getting ready to settle with Oliver Animal Hospital (just down the road and closer to our house) as our permanent doctor, but we were going to «swing by» Oak Hill just to take advantage of their free checkup service which Oliver does not offer.
I must say, Dr Mockler won me over with one simple post-​spay check-​up visit. It was a free visit and she STILL took the time to get to know our little Banner, a parvo survivor who has been to hell and back in the few short months she’s been alive. I didn’t feel rushed; Dr Mockler didn’t try to pile a bunch of extra treatments on me; and Mockler is so friendly with such a great sense of humor. I’ve got another appointment coming up for our cat to get microchipped at Oliver, but I’m canceling and switching to Oak Hill.
Update 1:
I visited Oak Hill today and realized there may be a couple staff members behind the counter that I wouldn’t exactly describe as having the best customer service skills. I needed to take our pug puppy in for a sudden bout of vomiting and crying, and they penciled me in, even though they were absolutely booked, which I really appreciate and repeatedly thanked them for.
Since they were booked, I didn’t get a room to wait in while they expressed her glands; so I waited in the lobby, but the weird thing is, no body would talk to me and tell me what was going on, or what they were about to do, or what the plan was. They just took my puppy without explaining anything to me. As a helicopter mom, I feel much more comfortable being told what’s happening to my pups before it happens. Am I to follow you to the back? Am I to wait here? What’s about to happen?
I guess that’s my only critique, but I won’t lower Dr. Mockler’s stars just because of her staff.
Update 2: 4 stars
I dropped our cat off for shots and a microchip. They recommended she have some labs done, a CBC and chem 6 as a baseline, and I agreed of course (although my husband wasn’t happy). I went to pick her up and while the receptionist, Brenda, was ringing me up, I said «how nice it is that you offer a $ 5 discount for drop-​offs.» Brenda said, «Oh yeah, I forgot about that. Well, I mean, THEY forgot to add that on.» Wait, exactly how many other customers do you «forget» to add that discount on for?
Anyway, it may have been an honest mistake, and I can overlook that, but I just felt like saying to this woman, «Who are ‘THEY’ exactly? Your unnamed coworkers? The mysterious people that are ringing up my bill right now? Oh wait, that’s you. Why throw your innocent coworkers under the bus?» The staff, well really just this one lady in particular, perhaps could use a course in customer service. I’ve learned from my years in customer service that you always, always take accountability (even when it’s not your fault), and you always apologize. All I got from Brenda was, «hmm, good eye.»
Update 3: 2 stars
Phone conversation today with staff «Brenda»
Me: Hi, I’d like to set up an appointment to bring in two dogs.
B: Oh, I don’t have aaaany cancellations this week. We’re booked solid. (silence…)
Me: Okay, well, do you not set appointments for the upcoming week?
B: Yeah, we do. (long silence…)
Me: (awkward chuckle)
B: Is that supposed to be FUNNY?
Me: Uh no, I’m sorry, I thought you were looking up a date for me.
B: (sigh) Alright, let me see what I have for next week.
I don’t think I’ve ever had such an awkward conversation with anybody. So now I’m looking for a new vet. We’re going to try another place near Slaughter. I’m sorry, I really, REALLY loved Dr. Mockler and wanted to make this place our forever vet. She was so sweet and kind and funny, and fun to talk to. But I just can’t put up with that level of «I-don’t-give-a-sh*t» rudeness from the staff.
Update 4:
I’m flipping through the «Puppy Kit» that Dr. Mockler gave me on our first visit, and one of the rebate coupons for Frontline & Heartgard was ripped out by someone before they gave it to me.
I guess I can’t complain since the kit was free – one sample of Frontline and one sample of Heartgard – (awesome of Dr. Mockler to even offer this, btw), but it’s just one of those things that makes you go, «Huh.»

Dr Mockler and her staff are awesome! They always take such good care of my Chihuahua and Ridgeback. The dogs are always terrified when they get there but by the end they don’t want to leave. Love this place!

Oak Hill Veterinary Clinic cares and is amazingly helpful is the best way I can sum up the treatment and last minute help they have provided over the years with our rescue pup. We have needed last minute boarding when are dog was sick and about to go on vacation. The Vet came in on a holiday to treat and board our Boxer.

I’ve been bringing my dog Toby to Oak Hill Vet since I got him 3 years ago and I couldn’t be happier with there services and prices. This is truly a gem as far as vets go. The staff is so kind and are fantastic with even my timid little guy through all the shots and all the medicine.

I am so happy with this clinic! We rescued a puppy that was in pretty bad shape and has required several visits to the vet. She has since grown into a beautiful and healthy dog!
The service is here is great and you can really tell that these people are in it for good of the pets.
Quick story: About a month ago, Daisy was having trouble going pee and it was about 530pm which is when I usually get home to let her out. I called Oak Hill Vet and they told me to come in immediately because that symptom can be very dangerous even though they were just about to close. Dr. Mockler took the time to get a urine sample and run some tests and send us on our way with medication instead of referring us to an emergency pet clinic. That is the kind of stuff that really means a lot to me. Thank you so much!

I went to Oak Hills based upon the Unilocal review and a convenient location. I seem to always find something to complain about but I was pleased with every phase of our appointment. The staff was knowledgable, friendly, attuned, and loving. I felt that I was their most important «customer» during the time I was there. I did not have to keep repeating why I brought my dog in, for that was communicated already between staff. Treatment recommendations were mostly things I could do at home. There was no «selling» of products, but they were available if requested. I left feeling that my dog and I had found our «home» with our new friends… plus my dog loved the liver «cookies!»

I just adopted an 11– year old adult male cat this weekend and did a lot of research before choosing a vet for his first exam.
Although Oak Hill Vet Clinic is quite far from me (I have to pass FOUR more convenient vets to get there) it was worth the trip.
Dr. Mockler is like no vet I have ever met. So focused on the patient and the issues instead of the time and the money.
She was so kind, so thorough, so concerned – and does not treat the animal like another slab of meat to prod and pester. She actually gets down to meet them face to face –takes the time to understand and get to know your pet.
Example: She actually let my pet sniff the stethascope before pushing it into his side – and as a result he accepted it gladly.
I will trade this kind of interaction any day for the usual «get em in, scruff em and get em out» method of most vets any day.
And my cat left happy and purring!
Very impressed all around. So worth the trip and the traffic for such an amazing experience and thorough exam.
Thank you, Anne Zabolio of Thundering Paws for recommending Dr. Mockler!

We relocated to California from Austin and really miss Dr. Mockler and the staff at Oak Hill! they have cared for our dogs for years and I am finding it difficult to locate another veterinary clinic as trustworthy, compassionate and professional. Dr. Mockler always let me know what all he options were and was honest and insightful in helping me determine the best and most affordable option for my pets. If I lived anywhere in Texas, I would make the drive to Austin to take Ruby and Leyla back to Dr. Mockler!

We moved to Austin last year with our three cats and two dogs and finding the Oak Hill Clinic with Dr. Mockler and her wonderful staff has truly been a blessing. Dr. Mockler is hands down or really paws down the best vet. She is loving and provides excellent care with a balanced outlook. Never pushing expensive treatments without first exhausting other avenues. We recently added a sickly rescue puppy to our zoo and again Dr. Mockler and the staff have gone out of their way to make sure our puppy is in excellent hands. The atmosphere is relaxed yet very professional. I can’t say enough positive things about the Oak Hill Clinic, its staff, mascot — little Lloyd and the clinic’s fantastic work with Love-​A-​Bull Rescue.

We just got through with our yearly visit to see Dr. Mockler and her wonderful staff!
We were able to get all three cats in at the same time-​a new record. It only took about 30 – 40 minutes to get them in their carriers and into the truck, which is the hardest part of the whole event.
The visit went well. Jersey and Jax were, per usual, very stressed and reticent about the whole affair, but behaved well.
Tink, however, had a meltdown. Because Dr. Mockler and her Tech handled the situation well, no kitties or people were hurt. (Note to self: next time he gets his shots first and then gets put back into his carrier.)
Dr. Mockler explained what had led to the meltdown and I learned a lot about Tink.
Great Vet! Good Staff! So thankful that they are close by.
If you live in Oak Hill and are looking for a Vet for your dogs or cats be sure to go to Oak Hill Veterinary Clinic. You will be very pleased and so will your furkids.
I will chime in and agree with other reviewers who state there is no pressure to buy product. This is very true. I always feel that Dr. Mockler and her Staff truly have your furkid’s best interests at heart and will work with you within your budgetary limitations to provide the best care possible.
Also greatly appreciated is Dr. Mockler’s attention to how medications and vaccines can affect your pets and how she moderates her use of them or finds other options when necessary.
Five stars-​This is as good as it gets!

I seem to live in an area very close to a range of vets. Oak Hill Vet is within walking distance of my house, which is nice, but I’d drive here even if I lived farther away.
The staff is friendly and knowledgable. Dr. Mockler is great. There’s no pressure to buy products or services. Prices are reasonable.

My sweet kitty, Baby, who saw me from college to marriage, was diagnosed with cancer by the caring and compassionate staff at Oak Hill Vet this past September. That kind of news is pretty devastating regardless of the messenger, of course, but Oak Hill Vet made all of our lives so much more bearable in the months that followed. From completely understanding that a $ 2500 procedure that would drastically reduce her quality of life (and that would likely only prolong it by a few short months) just wasn’t feasible for us to exhausting every other possible avenue in keeping her comfortable and happy for as long as we could, I’ve never appreciated a business’s thoroughness, capability and kindness so deeply.
When nothing more could be done for our cat, we arranged for Dr.
Mockler and Sarah to make a house call to put her to sleep, avoiding traumatizing her with the carrier and the car one last time and giving my husband and I a few moments in the privacy of our room to hold her and say goodbye while she was still with us. I can’t imagine how much more difficult the ensuing days would have been if we hadn’t had that time with her, and am very grateful to them for making it possible.
Having already gone above and beyond the call of duty, the staff at
Oak Hill Vet continue to impress us with their thoughtfulness, with both a framed paw print memorializing Baby and a lovely sympathy card we received in the mail this week, signed by seemingly every staff member who ever came into contact with our girl, which moved us both nearly to tears.
Thank you, Oak Hill Vet. We’ll definitely be back.

My dog absolutely LOVES Dr Mockler and her staff and I am pretty sure she thought her Wellness Exam today was actually a play date! At one point Dr M sat on the floor while my 65 LB dog did flips in her lap and licked her in the face and «cleaned» her stethoscope so it would be clean for her ear:) My dog is absolutely fine with blood being drown and needles of any kind do not fairs her but she absolutely refuses to let anyone stick anything in her rear (she even sits when dogs try to sniff her behind) so when Mark (the tech who took her temp and drew blood for heartworm) was able to take her temp for the first time ever I was already won over with how this Vet rewards dogs with generous treats and frisky play between the serious stuff!
I get a 10% discount as a
member but on my receipt it showed up as a Rescue Discount so they might offer it to other rescue group members. But even without the discount the fees for an annual Wellness Exam and Vaccs are less than most other Vets. 182.12 today got my Girl 3 years worth of BHPP and Rabies and 1 years worth of Bordetella, a Heartworm Test plus 12 months worth of preventive.
I would highly recommend Dr M for basic annual visits! As we have not used her for anything more serious.

This vet is amazing!!!
Dr. Mockler and her staff have taken care of all of our cats, and if you want a vet who loves and cares for your animals as mush as you do then she is the vet for you. Even though all of our cats have very different temperaments they are always calm in her office. Dr. Mockler works with animals to make them comfortable even if it means getting on the floor with them.
We recently lost one of our cats to cancer. Dr. Mockler and her staff were helpful and supportive throughout the whole process. They explained all of our options in detail and allowed us to make the decision that was right for our family and how each would affect his quality of life. They never pressured us into a specific plan of action. When it was finally time to put him down, Dr. Mockler and her staff were empathetic and respectful.
We highly recommend Dr. Mockler and will continue to bring our animals for «cookies» as long as we live in the Austin area.

Oak Hill Veterinary clinic is located in Southwest Austin.
Our dog had an infection in her foot and the doctor agreed to see her the same day. Even though Dr. Mockler squeezed us in she had all the patience both for our German Shepherd and us.
We are new to Austin and had a lot of dog related questions regarding the area. Dr. Mockler took her time to answer everything as she was gently examining and treating our dog.
Dr. Mockler as well as her staff are not only professional but very caring and sweet.
And last but not least the Dr. had some healthy doggie treats that our dog could not get enough of. She’s a very picky eater by the way.
I highly recommend Oakhill Veterinary clinic