NAAVA Salon & Spa

I am extremely frustrated with this place. The service I received from the nail tech and massage therapist was great, however the receptionist and people who stand at the front are horribly unprofessional.
I went in for a spa package and spent close to $ 300 total — this included service costs and an 18% tip.
When I booked the appointment, the receptionist scheduled the nail services first and the massage after. I asked her if this was normal as I didn’t want my nails to be messed up during the massage. She assured me that I would have nothing to worry about. Well, she was wrong. When I began my service with the nail tech, she said that the services should’ve booked the other way around and was worried that my nails might get messed up. I started to stress, as I didn’t want my services to be ruined. So much for a relaxing spa experience. After my nails were as dry as they could be, I went in for the massage which was wonderful. After that, I went to pay. The receptionist loudly said my total so all could hear and asked if I wanted to leave gratuity. I was very uncomfortable to be asked how much money I wanted to leave as a tip, as there were several people around. I said 18% and she made a confused face and asked me to repeat myself. Where I come from, 18% is a good tip so I’m not sure why I got attitude for that.
When I got home, I started to get even more frustrated. I paid good money for a gel manicure and it started to chip! This has never happened to me at any other salon and I have gone to your typical less expensive nail salon down the street, all the way to other high end salons. I get my nails done every 2 weeks so I have a lot of experience and gel should not start chipping within 6 hours of receiving service.
I called the salon the next day to schedule an appointment to have my nails redone. The receptionist that time was very accommodating so I was happy about that. She assured me I wouldn’t have to pay, as I shouldn’t for something that shouldn’t have happened.
I went into the salon to get my nails redone. I was with the same nail tech and she was apologetic and actually went above and beyond and made sure that my other nails looked perfect before I left. Great service with her. Next, I went to the front. The receptionist said that I owed money for the services that THEY messed up. I told her that I was told I would not be charged. There was another woman there who said not to worry about it. The first receptionist gave me a dirty look and stopped talking to me and failed to thank me for coming in. She was extremely rude. She asked me if I at least wanted to leave gratuity. Why would I leave gratuity when I already left 18% during my original appointment? I shouldn’t have had to come in to get my nails redone so quickly in the first place so why would I tip again when the services I originally paid for weren’t rendered? I run a customer service department my employees would would NEVER treat our customers this way.
I was really hoping to find a spa that was close to my office. Based off of my horrible experiences with the receptionists, I will definitely not be returning.

Jamie is amazing! I’ve been going to her almost 2 years now! Really great with fine blonde hair! Well worth a try if you’re searching!

I come here for one reason — Regi. She’s been the only person to wax my brows for years now. When she was in-​between salons, my eyebrows looked a bit of a mess — but I would not back down. Regi is amazing at brows. I hit my head on something when I was 3 and have a scar in my eyebrows that many waxers have tried to hide, leaving me with paper thin, out of style brows. Before my initial waxing with Regi, I explained that I have this scar and that I’m ok with it. It’s part of my story. I’d rather have well styled eyebrows than be waxed down to the bare minimum just to hide it.
Regi is sweet and gets to know you over time. She’s been doing my brows since before I was married and has been kind of a free 15 minute therapist while I’m laying on her table. I’ve referred several great friends and family members to her in person.
Now let’s talk about the salon. It is gorgeous! It’s impossible to feel bad when you’re there. It’s a pretty big space, with tall ceilings, in a corner of an office building downtown. Once you step in, you feel like you’re in a high end, downtown salon. When you walk through the doors to the spa, you enter a tranquil, resorty-​spa area. Regi has her own private room. There are a variety of drink options as you wait. They do validate for parking when you use the building’s parking garage.
I plan on going for a relaxing pedicure sometime soon. I’ll have to update my review after trying another of their services.

My stylist, Mikel Ramos, gets a 5. Your salon gets a three. Y’all have been open for eight months and you still haven’t figured out something to do with those windows?! It’s hot as hell in there. Mikel has been doing my hair for three or four years. I have followed him everywhere he’s gone, and I have recommended people go to your salon. But I can’t in good conscience recommend people visit your new salon, unless they want a free sauna. Your old salon was not great but at least it was cooler, and more comfortable for your clients. Seriously, it’s literally bordering on a sweat shop. I can see why it’s so empty in the afternoons when I go. You’ve tried hard to get a good location, and it’s gorgeous, but you’re definitely wasting the potential.

J-​lo called me and most definitely wants her hair back! Jamie made me gorgeous, as always! I have never trusted a stylist and colorist as much as I do Jamie. She’s a truly gifted artist, and she takes such care and passion in her work. She nailed coloring my nearly black hair, lightening it without making it brassy. No one has ever done that before. She will give you everything you want and more, helping you achieve a look you hadn’t even thought was possible. I highly recommend Jamie and the lovely staff at Naava. Not to mention the salon is stunning. Sit back and feel special and pampered in the lux downtown location. Brava to Naava!!!

Diano trimmed my hair. From the red color in the dyed blonde girl with blond hair, I do not remember her name. Work done very well. Decent price in my opinion. But it’s worth it.

My husband and I were looking for a place to get a quick haircut and so glad we went here! They got us in right away without an appointment. Sam cut my hair and did an amazing job! She was super friendly, and I know she will do well in the future! Diano cut my husband’s hair, saying it was the best haircut he ever had! (He’s super picky about his haircuts too.) I highly recommend going here!

I love getting manicures and pedicures here because it is such a quiet and relaxing space. Most nail salons would consider you lucky to be alone in the room with peace and quiet. Every time I’ve been, the atmosphere is quiet and spa like with soft music and an airy ocean like décor. The technicians are all great and pay attention to detail too!

My husband surprised me with a 6 hour spa package at Naava Spa downtown. I had never heard of the place so I was excited to try something new. All the girls there were amazing. I would highly recommend this place to anyone wanting a relaxing spa day or to do a girls group event (birthday, bachelorette, etc.). I felt very pampered and didn’t feel like they were trying to push any products on me (I have had other spas try to be pushing with trying to buy their product). I can’t wait to go back.

I’ve been to both locations and have had an equally good experience at both, really due to my stylist, Craig Piatti. I always get a cut and balayage and come out looking amazing every time.
My most recent visit was a couple weeks ago and it was my first time at the downtown location. Parking was not a problem — you park in the garage above the salon and they validate your parking. The space is beautiful and airy.
My only suggestion is to make changing into a robe for your haircut/​color a little more intuitive. You go into the restroom/​locker area (for the spa) to change. I wasn’t sure where to put my top afterwards. It would be nice to have a hanging area for customers that are there for hair where you can just hang your top or have a sign instructing you to bring your top to your stylist. Not enough of a complaint to deduct any stars.
Overall, beautiful salon & amazing talent!

Thank you to Jamie at the downtown location! She is an amazing stylist. No one but her has ever been able to cut my wavy hair properly. She works her magic, and my unruly hair looks fabulous after a visit to Naava. I would recommend this salon to anyone who wants a great hairstyle, in a beautiful salon.
Thanks again Jamie!

I love NAAVA, and have been seeing Jamie and Rachel for all of my hair and aesthetician needs.
Jamie is a super talented hairdresser and knows exactly how to make my hair look awesome! I never got compliments on my hair until she helped me learn how to style it, and gave me the luxurious brunette hue that I rock to this day. Even for bang trims (which are complimentary because NAAVA is fantastic) Jamie always goes out of the way to do something fun with my hair and make me feel special and pretty :) I always leave NAAVA satisfied and looking forward to my next hair adventure. One day, I will be brave and rich enough to go with eggplant purple streaks, and I wouldn’t trust anyone but Jamie to do it right. And those flat iron curls! Always so perfect!
Rachel has been delicately waxing my eyebrows for nearly four years now. The woman is an artist. I’d never let anyone else near my face with hot wax. She’s also a great conversationalist and doesn’t make me feel awkward about having incredibly bushy eyebrows and maybe kind of a mustache. Her skin care advice is always spot on, as well. She points me toward the best products!
Thanks NAAVA for being great!

I’ve been to this salon several times and really enjoyed every experience. Diano has become my favorite hairdresser (he did a great job coloring my hair). He and Angela, the amazing makeup artist, made me look lovely on my wedding day. It was 104 degrees out but my makeup held up beautifully thanks to Angela. Great work and thank you so much!

Also Mattie is awesome for summer waxing. Very smart, professional, and personable.

I’ve been going to my hair stylist Ivy for years and she never disappoints me. I’m so excited she’s downtown at Naava now! She’s amazing and does wonders with my curly crazy hair. I highly recommend her because she’s the best and I’m glad she’s back in the south side of town again!

I started coming here because I followed my stylist, Shea, here from Floyd’s. She’s that good that I was willing to start paying double for my cut. This was back when they were on 7^th St and Rio Grande. But the new location is fabulous! It’s close to my house and parking is no longer an issue, since they validate in the garage around the corner.

This place has the best staff ever. Im not much of a salon girl but since high school I’ve gotten my eyebrows and lashes tinted. I’m a natural blond, it’s like having on makeup that I wake up in! I moved to Austin about 8 years ago and after trying a few places I found Rachel at Aziz (now naava) and she is super talented. She does everything perfectly, gets the hairs down to the root and it never make my eyes burn! She’s simply the best.
Also my mother is the most discerning person in the world when it comes to who cuts her hair, and she drives all the way from Houston to see Jaimie here. They’re the only two I can vouch for but I’m sure the whole staff is equally as superb.

Tried NAAVA Salon for the first time today & Angela was great! She really took the time to listen to my concerns and look at pictures of what I wanted with me to ensure that we were both on the same
Page. She didn’t rush through the service and did a great job in giving me layers with movement that don’t look at all choppy. Thanks!

I’ve been meaning to write this review for a while. I had my hair done by Jamie Schoen and I couldn’t have been happier with the results. She’s a very sociable and friendly stylist with extensive knowledge of color and cut. I have since received tons of compliments on my hair and enjoy styling it everyday! She had cut my hair once before and since then, I’ve been hooked! I feel like I finally found a stylist I can trust and that I like going to. I’ve been looking for someone ever since I had moved here three years ago and had a horrible experience at Tony and Guy in Barton Creek Mall. I’m just really thankful for Jaime and her talents!
She did a biolage color technique and then cut my hair. She did EXACTLY what I asked for and even offered to schedule a bang trim to keep my hair looking perfect. The salon uses Keratase products, which is a huge plus. She then dried my hair and used a round brush to perfect the large curls. I wish I could just have Jaime do my hair everyday before I leave the house!

Decided to try the new NAAVA location downtown, despite a mediocre prior experience at the arboretum.
They’re still working out the kinks, like having access to their parking garage after 6 p.m. Also, there’s only one entrance in the middle of Lavaca between 6^th and 7^th and it’s TINY. I had to drive around twice in rush hour just to get in… just to find out I had to find street parking. The receptionist had told me they’re still in their soft opening stage though so no big deal.
I was pleasantly surprised once I got inside. The place is top notch. A color bar, floor to ceiling windows overlooking downtown, automatically reclining shampoo chairs?! And they use Kerastase everything. If you’ve never tried it, it’s liquid gold. And Jason. All I wanna say is that it’s really nice to be able to tell someone your problems and have them know what the hell they’re doing enough to fix them. At $ 60 a cut, I thought I was going to try this place once and then go back to my regular $ 45 girl, but Jason the hair magician changed my mind.