MW Cleaners

I don’t even know where to begin on how badly this experience went. First, they ignored special instructions and pressed a hem backwards on a dress of mine. It took, not exaggerating, THREE attempts at sending it back in for it to get corrected. We had to involve the regional manager.
Then, they take out the pick up box at our apartment, without any further information or warning. My husband wrote them, asking whether they do private pick up service or where he could drop off clothes. No response for two weeks. We find another cleaner, I write a review on their website stating that it seemed an awful lot like they were dumping us as clients because of the dress issue. They write my private email trying to get more information about my complaint, I directed them to my husband, because as far as I was concerned we were done with this place.
So I don’t notice until a few weeks later, but the MW people have forwarded an email to me. It says that my husband was just fine with driving halfway across town to drop off our cleaning, and that he had no knowledge of my other review. Uh, I was WITH HIM WHEN THEY CALLED. Not only did he know about the review, he flat out said that we would just find another cleaners. Yes, he was nice about it, but he definitely didn’t throw me under the bus. Not sure why they would send me a forwarded copy of this mail, but I can promise the regional manager that wrote this that if they check our account, we have not been back. I’ve made it a point to let everyone know about what disrespectful, awful service we received from them.

THEY SHOULD GET NO STARS!!! This place is terrible. The first time I used them, they were supposed to fold my shirts. I got them back on hangers, but they had charged me for folding. I’ve contacted them via email several times about getting a correction to my credit card, but no one responds. I have even tried their corporate offices and no answer. WOW, what horrible customer service. Today I got my «folded» shirts only to find them shoved halfway into plastic bags. Will never use them again!!!

Lost an item of clothes. Was told that they would look for it and call back which they never did. When I called back again I got the same reply. The only reason to use them is the cheap deals they occasionally have. They don’t seem to actually clean anything even if you specifically call Bill or write in the email linked to the delivery service of what exactly you want done. They also charge for little things like the handkerchief I accidentally left in the pocket rather than asking me if I wanted to be charged to clean that. DON’T USE THEM.

Absolutely awful customer service. On my very first try using MW cleaners they lost my shirt. They apologized and said they would send me a check immediately. It’s been two months since they’ve lost my shirt, a month since I was supposed to receive my check and nothing. I’ve called and left several voicemails for Debbie and none of them have been returned. Just spoke with a girl named Nicole, again, rude and unhelpful. In short, DO NOT USE MW CLEANERS.