Mud Puppies

In follow up. i was contacted by 1 of the others and we had a very pleasant and professional conversations about our experience. We discussed my issues and I will work with them and give that 2^nd chance. I was impressed with the conversation.

ONE STAR is one too many for our experience with Mud Puppies!!!
Let’s just say I am not pleased at all with Mud Puppies, and will never take our dogs back for grooming. We decided to try Mud Puppies grooming service for both our Pug & Lab, and couldn’t be more dissatisfied with the quality of grooming and care that they took of our animals. As we waited for them to bring our dogs up for pickup, we paid for our services and left a 25% tip for the groomer… Well that was a huge mistake. First of all our Lab’s chest and neck were left more than damp, and both dogs still seemed to have loose hair all over their coats. We got our animals home, only to see BLOOD all over our floors. The groomer pretty much cut HALF of our Pug’s nail off which explained all of the blood, so I called Mud Puppies to alert them of the issue, and they claim that the groomer didn’t know /​realize that she cut his poor nail that far back and that if they did they would have used «Kwik Stop» to stop the bleeding. This is complete BS as they did try to stop the bleeding with «kwik stop» cause it was hanging on his paw. After about 1 hour of trying to get the bleeding to stop, we inspected both dogs other nails and found that they were not clipped. This was more than likely due to the groomer screwing up on my Pug’s paw and him not letting them proceed with the rest of his nails. Our Lab’s paws were not clipped properly either.
Let me just say that we can understand that accidents happen, but when they are covered up, we are lied to, and not informed properly… Well that is just BAD BUSINESS… PERIOD.
So not only was our dog injured by Mud Puppies, they hide the fact, they lied about it, didn’t dry our other dog completely, trim any of our dogs other nails, and to top it off they charged full price and accepted a 25% tip.
We will not being going back to Mud Puppies, and will make sure that every pet owner that we know is told about our experience. We hope that this review helps keep your pets safe.

A couple of months ago, I took my aged dog in for a bath and shave. When I picked him up he had a dime — sized piece shaved off his left ear. When I asked about it, the groomer said he was too fidgety. He’s an old dog, and no groomer has ever told me that in the 12 years I’ve been getting him groomed. In fact, I’ve received exactly the opposite feedback from other groomers at this location and others. I’m not bringing him back. He’s too old, and now too skiddish to bring him back to this place. This isn’t the first issue I’ve had, but it was definitely the last straw.

Bailey has been going to Mudd Puppies since he was 2ish and now 9yrs old. He is so happy going to M. P and leaving M. P… need i say more? I trust them with my baby and not sure i could find anyone else I could trust and to take of him like they do!
B–

I’ve waited almost a year to post this. My dog sustained a torn ACL while in the care of the grooming staff last November. Although I’m an understanding person who knows that accidents happen, I was never called after they noticed my dog no longer bearing weight on one of his legs. When I went to pick up my dogs, they brought one one a leash and gave me the other one in my hand, and they still did not mention anything. I thought it was odd but didn’t think anything of it. I put him down and he wouldn’t walk. I ended up going back inside to talk to the groomer, and it’s like the office had disappeared, which I thought was weird, since I was parked in front, and I was obviously having an issue with my pup: I won’t post the name of the groomer, but let me tell you, she put me through the ringer during an already difficult time. She asked us to go to her own vet for a second opinion (of course this happened over the thanksgiving holiday), after we had received the first diagnosis of the torn ligament. We went to «her» vet. He told us he same and referred us to the same place the first vet did. During our visit, it was apparent that the vet had been given the full story. He commented that «yeah, sometimes those techs mean well, but they’re back there making 12 bucks an hour, and well…». Keep in mind no one ever offered an explanation during any of our calls with multiple staff members. When I asked the groomer about having liability insurance to cover the cost, she said she didn’t have any, and neither did Mud Puppies. The owner did later tell me he had insurance, but with a high deductible; the groomer had lied to me. Although both vets referred us to the same place, MP didn’t want to pick up the tab at a specialist. They eventually did, and I will give you that. The experience was traumatic for our family, as well as our dogs. He had to have surgery, and the recovery while keeping dogs separated and having to walk 5 – 6 times a day was also a challenge. Overall our situation was handled very poorly. I appreciate the fact MP agreed to cover the surgery and kept their word, but as you can see, it was a bumpy road. I will commend the owner for listening to my multiple suggestions I had for the processes within his facility.
Btw– we were not reimbursed for the cost of the grooming for our dogs, and came out of pocket for one of our specialist visits.
Do your homework when you pick a groomer!

My dog May was very happy after her grooming today. We will be back again. They were pros.

Customer service is nonexistent. I called twice prior to coming in with no answer. That should have been my first clue. I came to pick up my dog only to be greeted by a barking dog behind the reception desk. I assumed someone would come to the front due to the barking greeting dog, but it never happened. I had to find someone to let them know I was waiting.
I picked up my dog after grooming, again only to be highly disappointed. They shaved my dog and left him traumatized and constantly shaking his head now for four days after the grooming. There are nicks on his belly and his ears. He is still shaking and hides in out closet. Completely surprised that a business like this can survive with such poor customer service and product standards.

They are excellent! I took my goldendoodle puppy for grooming, and she returned with an awesome look and happy. She was smelling like a baby. The place is spotless and organized. They are the best!

I have only used the bathing facilities so that earns 4 stars from me. They have the shampoos, towels, brushes, dryers, & everything that you will need to bath a larger dog. Take a few of your own treats to reward your pup for enduring the bath and you’ll be a happy customer. We pay $ 15 for the bath.

Mud Puppies is our go-​to for everything for our lab, aside from veterinary care. The staff here is friendly, professional, and clearly love dogs.
We take her to Mud Puppies about once a week for playcare, particularly when work gets busy. At playcare, dogs get to spend the day playing with other dogs in a supervised setting. Not only does this provide stimulation and something to do for our dog during the day, but it also encourages socialization with other dogs. It’s also nice not to have to rush home from work if the day gets busy (playcare pickup is by 7pm).
We also board her here when we go on vacation. They do a great job working with our dog’s diet (she’s on a raw diet), which requires them to defrost meat throughout the week and she gets to play with other dogs instead of spending a week cooped up in a small cage the entire time. They’re also a full service grooming shop, and offer a la carte grooming services, whether you drop your dog off specifically to be groomed or while your dog is being boarded/​at playcare.
Lastly, we’ve done several training classes here. They’re actually offered by Sublime Canines, an outside company, but they’re held at Mud Puppies. If you’re in the market for training, I can’t recommend Sublime Canines enough.

This place is awesome, I came in with my Belgian malinois with nappy hair all over the place and they cleaned her up really well, I got nothing from compliments about how good my dog looked :) I will definitely be coming back for her to get groomed

This is definitely not the cheapest place to board your dog, but it is obvious how much they care about your pets, and how passionate they are about the service they provide. We have been using mud puppies for years, and have never had an issue. We prepare home made food for our dogs, and give very detailed instructions, which are always followed. Also, we’ve always been pleased with the grooming results. As far as I’m concerned, Mud Puppies is the BEST!!!

I just want to say kudos to Mud Puppies on 620. I was turned away from Petsmart @ Lakeline today to get my pups nails trimmed. I walked right in to Mud Puppies and just a few minutes later they had her nails all trimmed and a huge smile on her face. She hates getting her nails trimmed but they worked their magic on her. Thank you!

I’ve been coming here since my dog was a pup. No complaints as the service has been good through the years with friendly staff and good products and clean facilities, we’ll clean until I wash my dog. The water temperature is always warm, and the tub is a standard tub that is elevated. No worries, there’s a ramp for the pooch to use, and hooks on the wall to tie the dog if he isn’t trained. The blow dryer is a nice touch but it does blow hair and dandruff around the room. Honestly, the only negative thing I could say about Mud Puppies is that they only have two tubs. One more would be a nice touch (hint).

I’ve researched many self service dog washes. I always think it’s a great idea but never go. One Friday afternoon I had to go. Samuel had so much fun but got rowdy messy at the dog park that day. I was dreading going home and giving him a bath. It’s so messy and uncomfortable for both of us. As I was driving home I decided I needed to go check out this place.
I walked in and was greeted by this friendly lady. I told her it was my first time in and wanted to know about the self service dog wash. She explained everything to me, had me fill out some paper work and paid out. I ran out to my car to get Samuel and she walked us into the washing area. She showed me everything I could use. They provide shampoo, flea shampoo and a leave in condition. There’s brushes to use, towels and professional blow dryer. It’s great! They have everything I need there, I was comfortable and Samuel seemed to do much better there than at home. I don’t know why I never went to a self service sooner!
I was inquiring about the nail trim and she asked if I just wanted to get it done that day and said why not! The lady at the desk was super helpful and nice. This is a go to place when I’m giving Samuel a bath.

I brought our two dogs in for grooming and was blown away by the service. Stacee was our groomer and did a fantastic job on our two girls and Kelly was incredibly helpful and friendly come check out. I will definitely recommend this business to friends and plan to visit again.

I’ve been to Mud Puppies a handful of times in the past, but it’s been a while since we’ve boarded here.
The customer service at my last experience was great. I have one dog that is a handful and they were fantastic about handling her appropriately. She’s really fearful and anxious. I was apprehensive about her stay there (though she’s been there before). I talked with the lady at the front desk (Kelly I think) about her and she told me that they would do what they could with her and seemed to understand the importance of not pushing her at all, which is the correct way to deal with her. I even got a call about three hours after I dropped her off saying that she was already settling in and that was a huge relief.
I feel the need to mention that they even gave me a hand wrangling the 2 month old infant and the two dogs. I was so appreciative of the way the drop off went, a crazy dog and an infant can really make you edgy but it didn’t go that way at all.
Thanks guys!

After trying to board my beloved pound puppy at his usual spot (our vet’s office) and finding out they didn’t have spot available, I freaked the freak out!!! Where is my «only son» going to stay while I’m partying out in Vegas?
The vet actually gave me a few recommendations. I was still hesitant, until I contacted the only other person I know that loves her dog as I do mine (wink @AmyD) and she said «Mud Puppies!»
I called and they had a slot! Mud Puppies has a VERY extensive list of «to-​dos» before they allow dogs to board or play date with them. I was impressed at how selective they are.
Since it was Elvis’ first visit, my husband and I decided to have Mud Puppies keep him in his own kennel (i.e., not in general population with other dogs with similar temperament). I’m sure all of the dogs at MPs are well-​behaved and social, but I would prefer to try a short playmate session before leaving him for an entire week — which I will try soon (URTF).
I called MPs the day after leaving to check on him. The very enthusiastic woman who answered the phone immediately went into a diatribe saying how super duper lovable (lovebug) and wonderful Elvis was (#HumbleBrag = ProudMama) and said he was doing great and went poopoo. ;-) The staff are obviously true dog lovers! Even if you decide to private kennel your dog, MP peeps walk him/​her in an outdoor area several times a day and give well received belly rubs. They even gave Elvis his special «treat» (aka a red Kong bone with a snausage in it = his desert) after every evening meal which is customary at home. Wonderful! Spectacular! Awesome!
Elvis came home and acted as if he’d never been gone. Yes, a little more (ok, a lot) happier to see us, but none of the mopey head, guilt behavior we usually get for a day or two after a trip.
HIGHLY RECOMMEND! The only negative is that your dog might not want to come home with you after all the fun and attention he/​she got at Mud Puppies!

My dog is a big baby and I don’t think she’ll ever be excited about us leaving her anywhere, but the last time I brought her into Mud Puppies, she recognized one of the workers and ran over to him crying. She’s a timid dog and it takes her awhile to warm up to people. Once she gets to know someone, she will get very excited to see them and start whimpering. When I saw this, I felt so much better about dropping her off.
I wouldn’t recommend doing this, but my boyfriend and I were going to be traveling to Houston and were planning on bringing my dog with us. At the last minute, we found out some more details about our plans that meant my dog would be alone for several hours. I decided to give Mud Puppies a call just to see if they could board her and then figure out what to do from there. I called a 6:40 PM on a Monday (they close at 7) and asked if I could board her the next day for 2 nights. They were not only able to get her in, but they didn’t even seem annoyed with the last minute-​ness of it all.
I have separation anxiety and I call these poor people every day to check up on my dog. They are always really nice about it, though I will say they don’t always go into a great amount of detail. It’s usually «she’s playing» or «she just got done playing.» They may just be busy. I don’t know if they read these reviews, but it would be really cool if they gave out report cards. I’m always curious about whether my dog made a new friend or if she’s just playing with the other dogs, but not really making a bond with any particular one (which is typical). I also always wonder whether or not she ate okay because she is the pickiest eater I have ever seen.
When I picked my dog up after her first playcare there, I was worried about how she would smell after playing with a bunch of dogs all day. To my surprise, she actually smelled good and she wasn’t given a bath or anything. When you walk into Mud Puppies, you can smell some kind of soap or dog shampoo or something. That is what my dog comes back smelling like.
One other suggestion I have for Mud Puppies is to get cameras for the play areas so those of us with no lives can watch our pups play. This along with not having report cards almost had me giving them 4 stars (terrible, I know), but since they were so great about my last minute boarding, I figured they earned 5.

As soon as my pup got all her required vaccinations I started taking her to playcare at Mud Puppies once a week. One of us can typically work from home so we basically bring our newest family member Nala here to get socialized.
When Nala jumps out of the car and realizes she is at Mud Puppies she cannot contain her excitement. Not only her tail wags but her whole body sways back and forth. The first visit is a few dollars more as they monitor your pup to make sure they are a good fit and discover their temperament. They put dogs into play groups with like temperaments which means your pet has an enjoyable experience. I cannot speak for weekends but on weekdays playtime starts at 9am and approximately hourly they rotate the groups between relax time in their own kennel and playtime in the play rooms.
They do not give a report card like some playcares do but if I ask how she did the staff without hesitation can share how many times she played, how many dogs she played with and how she did that day.
Mud Puppies is active on FaceBook, Instagram and Twitter. They post a picture of your pup on their first visit welcoming them to MP family and note something about them like they are shy or like to play. They also celebrate dog birthdays where all the dog playmates wear party hats, get dog cake and they send them home with a treat. It is these little touches that show MP is more than just a money making business and they truly care about the animals and their families.