MieleDolce

Terrible. I want my money back. Rude person.

I used them because they had a groupon. I was highly disappointed. The lashes looked terrible. The room was like a closet and had two technicians working in it. I was very uncomfortable. You have to pay to park and they only give you a certain ## of lashes with the groupon and then you have to buy more so that your lashes look decent. I had to almost immediately go to another spa and get them fixed. DO NOT GO HERE If you care at all about how you look.

Overall, still satisfied with my eyelashes. Michelle does a good job! She’s very experienced and I like that she keeps a log/​notes on each client.
Clearly this is a small business, so just keep that in mind. It is a no frills studio, and Michelle takes care of all the clients and the admin, so you likely won’t reach her during working hours. But her voicemail is very informative.

A friend referred me to Michelle at Miele Dolce and since she offered a Groupon, I decided to try them, since the price was so affordable. I’d always wanted to try lash extensions, since mine are blonde and always need mascara + curling. Even though I was a bit nervous the first time I tried them (due to sensitive eyes, allergies and wearing contacts), Michelle was very thorough with her explanation of how they are applied and her instructions for care.
The only issue I have is some initial redness and stinging from the glue. That soon goes away and once I learned to use oil-​free eye-​makeup remover and avoid getting them wet when washing my face or in the shower as much as possible, I had no problem. Also, the mascara and wands she offers are very natural and good for upkeep. We went with the shorter lashes, which look very natural and save me 5 minutes every AM. Even my ophthalmologist said they looked great and that there was no known danger to my eyes or natural lashes. He simply advised to wash my eyes out if I had any stinging from the glue.
Though parking costs are expensive downtown, overall, the monthly lash contract is a good deal. I highly recommend Michelle, especially if places like Betty Lash or your favorite spa charge more than you can afford.

Cons:
— The lady doing my lashes couldn’t break change for the tip… I’m sorry, are you not running a business and you can’t give me change? WTH
— Warning: it’s in a office building, so someone has to come down to get you
— tiny tiny room
— Extra $ 5 for some nicer «pad» for your eyes. After I was done the lady was rude about the «pad» saying that that I should have really gotten it because I was sensitive around my eyes. I mean, it’s fine if that is what is what you think, but be a little more professional about it.
Pros:
— Seems like a good price for membership
— Good if you work downtown and can just walk there during your lunch break
Overall, not a very good experience for me.

I first have to say that I have had very good experiences the last 5 months I’ve been going to Miele Dolce. Michelle is very nice and easy to talk to. Her husband, Sam, always gives me a reminder call and informs me of anything going on downtown that might delay me getting upstairs in time. My lashes look GREAT every time I leave their office and I’ve never experienced any time delays. Overall, I love this place and the membership makes getting lashes done every month very affordable.
If you are looking for the total spa experience, I will say this place is not for you. I’ve read a lot of the reviews on here and negative ones seems to highlight the lack of concierge type service. What you need to understand before going is that this place is not your typical spa. This is a small space located in an office building downtown. Personally, I like it. It’s a «no muss, no fuss» kind of place where I can get in and out in an hour. Complaining about parking and front desk service is dumb. Parking anywhere downtown is terrible so deal. And front desk service at most buildings downtown is outsourced so that many companies sharing space can co-​op that service. Sounds to me like if you can’t afford to go to the more upscale places, you should consider making some concessions to this boutique service. In order to bring comparatively low lash prices, they have to keep their overhead low so they went with a smaller space. With that come some compromise. If you ask me, I am more than willing to deal with parking or whatever else to get a good deal and great service. And really, what more do you need when you’re laying back with your eyes are shut for an hour.
Oh and Shelly is not an hourly employee. She and Sam run and manage their portion of this business. So, instead of jumping on her case because you hastily made an appointment in San Antonio on their website, maybe take some time to acknowledge that your internet skills need some refining; because I’ve found their website easy to use and if any confusion has occurred, Shelly and Sam have been happy to fix or accommodate.
Oh and as for the tip complaints, get over it. Tipping is part of the luxury service industry. If you can’t tip or don’t plan to, don’t order the service.

I regret having to put even one star on this review because IMO this virtual lash salon does not deserve it. I first purchased a coupon from another member who works in my office. It was $ 29 for a full set. I should have thought of the old adage, «if it sounds too good to be true, it probably is». But my friend had also purchased a coupon from our co-worker’s email distribution. Hers went without much incident other than the aesthetician asked her for a gratuity outright which is in poor taste. You wait for a gratuity, you don’t assume.
Anyway, I just showed up for my appointment today at 2PM. I was early, 1:45PM. No one came out to greet me. When I asked the front desk receptionist, who answers the phone «Aero Metric», not Mieldolce, they told me that Michelle usually runs about 15 minutes behind. There is not a dedicated staff at the front desk for the lash services.
It turned out my appointment was supposed to be in San Antonio with Luis. I had emailed Luis when I was making my appointment to let him know that when I went to the website it looked strange to me and I preferred they make my appointment for me to assure I get the Austin location. He replied to just book online and it would be no problem. I selected Austin but it still apparently booked me in San Antonio. I was only able to reach Shelly in Austin who told me that I would need to contact Luis to straighten out the mishap but when I called his number off the website it said the mailbox was full. Shelly offered to book me but the earliest she could fit me in was November. She sounded flippant and like she was chewing something. Probably because she was off the clock and probably doesn’t get paid enough to care about the clients very much.
I will just go with the next adage. «You get what you pay for.» Well, I’d rather pay for service from Betty Lash or Milk and Honey instead. They treat their clients well. I hope I have luck reaching Luis. To be honest, I wouldn’t let him touch my eyes.
This place doesn’t have it’s own space, they share with another company that has nothing to do with salon or spa services. They don’t validate parking. They don’t have a receptionist to greet clients. The front desk receptionist works for someone else and resents other people in their reception area. They only take pre-​payment through Paypal. The aestheticians and service providers are begging for a gratuity which tells me they are getting peanuts from the owner, which makes me wonder why they don’t work somewhere else that pays better. Are they not good at their craft? The phone number on the website is a full vmail box and you can’t leave messages. The person you can reach on the phone could give two cents about you and has no customer service skills. The email replies that you do get are rude and flippant.
In conclusion, this place sucks!
The follow up is that they have not offered a prompt re-​schedule or refund due to the policy written on their confirmation. My response was if they were dedicated professionals they would consider those policies are for clients who take advantage of them, not to take advantage of potential clients which for me means collecting for a service they did not provide.

I just got the creepiest message on my voicemail from Michelle in regards to my last review. If you don’t want bad reviews, stop acting the way you are acting.

Still terrible service, So disappointed that I was unable to use my groupon

I wish I could write a better review for this business because Elizabeth is so nice. I went here (with a Groupon) for eyelash extensions. I get them done most summers to avoid having to deal with mascara while at the pool or lake, however it’s been maybe three years. I went to the location which was a small ten foot by ten foot room which Michelle and Elizabeth shared, with no partition. The environment is very unlike most places of it’s kind as it is located in a downtown midrise business office building. I always remember being asked a lot of questions about how I want my lashed to look, just as if at a hair salon, but I was only asked if I wanted the longest part of my lash in the center of my eye or on the outer corner of my eye. After about two days, they look okay, but only okay. The individual extensions don’t look individually bonded to each individual eyelash. Also I wasn’t explained the options of the different types of extension thickness or curl options. One was just chosen for me, which I don’t think I would have chosen if I had to chose. My extensions are far too thick for my real eyelashes and perhaps because of the combination of that and the fact the extensions aren’t individually bonded to my individual lashes (some are bonded crooked to three or four…) they are started to look not as luscious as I would have hoped. I might continue to go because the pricing is very fair and I now know what to tell her before getting a fill.

Worst lashes I have ever received. First, they are most definitely NOT mink or silk. I look like I have plastic tines sticking out from my eyes. I asked for a subtle, natural look… and instead I look like I am trying to be Tammy Faye Baker.
Honestly, this is by far the worst set of lashes I have ever had done. I have been getting my lashes done for years, and have never come away this disappointed. I made the mistake of being lured by a Groupon, and have already made an appointment with my normal lash folks to get these taken off immediately. I am embarrassed to be seen right now with these horrendous lashes… AVOID! AVOID! AVOID!

I arrived early, Elizabeth arrived late. She ask for my groupon immediately and tries to upsale me on more lashes, and then on special pads, and at the end it was mascara, and an eyeliner. The other person she shares an office with barged in mid way through and was making all sorts of loud banging. It was very unprofessional and irritating. The lashes look good although one has already fallen out the first day. My biggest problem is that at the end she asked how I intended to pay gratuity– cash or credit. I informed her that you don’t ask for gratuity. She said it is standard. Well gratuity is gratuitous by definition.

I purchased a Groupon and finally have got around to wanting to book an appointment. I called, which is what one typically does, but I got a recorded message stating that appointment for vouchers must be made online. Alright, that’s fine. I Google their webpage, go to make an appointment and you have to be kidding me… Nothing available until the end of June? If they are this busy, why advertise through Groupon at a discounted rate. I personally don’t want to wait a month and a half to get the item I paid for. It’s BS. So… I’ll contacting Groupon demanding a refund, especially after reading on here about their poor business practices. I’m not sure who these people think they are, but apparently, they are too good for my money.

Michelle was AMAZING! Being my first lash extensions, I chose the ³⁰⁄₃₀. Michelle took the time to really talk to me & see what I was looking for. She explained the entire process & was very detailed about the care/​maintenance. I was still in & out in just under an hour. (By the time I was in and out of the garage, it was an hour and 15 minutes.) I went back in for fills, and they’ve lasted so well, that my next appointment won’t require nearly as many lashes. I’ve already scheduled my next 2 appointments to go back in. As a wedding planner, I don’t recommend beauty services that I haven’t experienced myself, & I’ve already recommended Michelle! Loved her & really love my eyelashes.

I used a Groupon so the price was very comfortable for my pocket. Parking is a little hard because it is located right downtown.
I left work with ample time to find parking and got there a little after 3:30 for my 4 PM appt. Michelle had told me that the procedure was going to take about an hour so I put some change in the meter to allow myself enough time. After waiting about a half hour in the waiting room, I finally decided to ask if they were running late because I was getting a little anxious and nervous about my parking. I didn’t want to get a parking ticket while I was using a Groupon! The front desk guy told me that they normally run about 10 minutes late. Thanks for the heads up! He told me that I could walk down the hall and check and see if they would suggest that I put more money in my meter. Michelle was still with her previous client and told me that I should be fine and that she would be right with me. I walked back out and waited… come to find out, the previous appointment before me ran more than 30 mins late into her appt!!! I would assume that would call for a reschedule? I would have totally expected to have to reschedule if I was late for more than half of my scheduled time! And it was the previous client that came out and apologized to me. Michelle didn’t even acknowledge it.
I was a little disappointed with my set though… I knew it wasn’t going to be as full and glamorous as I am used to getting at regular price… but after careful examination of my lashes when I left, it looked as if I already had needed a fill. I don’t think that I will be coming back. I am sure this is the kind of situation that you say in your head «You get what you pay for…»

Avoid this place like the plague.
I made an appointment with Michelle for lash extensions and received a confirmation of said appointment the day before via email. Great! I’m excited for my beautiful new eyelashes.
Arrived ten minutes before my 4pm appointment. Waited in their sterile shared lobby space until 4:15pm, when Michelle came and took another client to work on. She came back out to tell me that she had taken it upon herself to cancel my appointment, because someone with my same name no-​call no-​showed twice: nope. Untrue.
She claimed to have called my cell phone to have me confirm yesterday: nope. Untrue.
When I disputed these claims politely with her, she brusquely shrugged and walked away from me.
I have never, ever before been so disrespected and treated so callously at an Austin establishment. It’s quite sad.
Judging by the desperate Groupon/​daily deal discounts they’ve been pushing out non-​stop lately, this place will be out of business quite soon, upon which time I will be there with pompoms cheering the loudest.

Love, love, love Michelle’s work on my lashes! I just got my 30 lash refill and my lashes are full and so gorgeous.
Michelle is super knowledgeable about the process of lash extentions answered all of my questions and personally called me before my refill to answer some questions that I had. I would tell all of my friends to book a spot with her.
As for parking I was running late my first visit so I parked in the garage but my last appt was on a Monday and I found a meter around the corner, it was also SXSW week at lunch and it was no problem.
I will be visiting Miele Dolce every month from now on!

Like the other reviewers, some of the aspects of this business could use some work. Charding for the eye pads for instance: just roll them into the cost of the extensions, really. The parking situation: yes I got a good spot right across the street but it is definitely a concern.
And like the other reviewers, I was told I could use more than 30 lashes since I had a lot of lashes. I didn’t know what that meant until the service was done and what that means is that 30 lashes on each eye will look way thick and long and the rest will look like they belong to someone else. And I had the same issue of the lashes being set around the middle when I had said I wanted them longer at the ends. After being there an hour and anxious to be doing anything else in the world than have a stranger glue things to my eye lid with pokey tweezers, I let it go, gave a nice tip and was on my way.
I bought their $ 15 gel mascara so I can achieve more of the look I like without ruining the lashes in the interim. When they fall out, I will not be getting extensions ever again. I can do my own mascara the way I like without all the fuss and the innner tomboy in me has a really hard time laying on a chair for an hour enduring the process. She doesn’t mind putting on mascara though. I’m a riddle, wrapped in an engima, wrapped in a tamale.

I was excited to come here initially because A) I had a groupon & B) they had great reviews online. Unfortunately, the service I received was not as expected. Elizabeth did my lashes, and while she was very nice (until the end of the appt. where she was rushing me out & told
Me that her next client was waiting) I was not happy with the results. I was asked in the beginning what look I wanted & explained that I like them natural but longer on the outer edge. What I got was mostly the same length clumped toward the inner half & about 6 longer ones on the outer edge (which I feel should have been the fuller section) Also, several of the lashes were flipped toward my eye instead of upward, when I pointed it out all I was told was that it was because of the way my lashes grow. I have gotten eyelash extensions before & did not have any problems. I would not come back here again even though their prices are lower than other places.

Just had my lashes done here by Michelle who was very knowledgeable and attentive. However, there are a few things that make me want to venture to another lash offering business. First off, parking can be dicey in this area. The garage for visitors to their building charges $ 3/​half hour (and it took a little bit of block circling to even find this garage entrance). When I asked MeileDolce if they validate, I was told they do not because this is how they keep their prices so low (although this place is more expensive than the other lash place I’ve gone to). Since it takes a while to get your lashes on and there is a 2 hour max time limit for visitor parking, it might be worth it to arrive early enough to find street parking. Once I was inside the building and on the floor I just circled the businesses looking for MieleDolce before a random person walked by (probably from another business) and said someone would probably come out to find me. That was a bit confusing. Then, before we got started, MIchelle offered a pad to hold down my bottom lashes and protect my eyes which costs an additional $ 5 (as opposed to using regular tape). She mentioned that getting the pad makes her job a whole lot easier at which point, I wondered why this pad wasn’t included in the price of the service like it is at the other lash place I’ve been to. She did a fine job and seemed quick but she also mentioned that my eyes would need more than the 30 lashes offered which to me seemed a bit inadequate for being adverstised as a «full» set. I was told the rate was $ 1/​lextra lash and that I could use another 15 – 30 per eye if I added them today. However, when she finished and let me look (to decided whether or not to add more) she said I’d have to do it another time and that there is a $ 10 additional fee in addition to the $ 1/​lash and in addition to the $ 5 pad. The other places I went to (and a quick google search) called 30 lashes a partial set so that was a bit disappointing :/​Also once it was done, and I walked to my car and looked in the mirror of my car, I noticed 2 – 3 lashes from each eye had fallen off and were hanging loose at the bottom and I couldn’t help but think I just lost another $ 5 – 6. At the end of the service, I also tipped $ 20 since it is a $ 99 service and she never once even acknowledged the tip (although I’m sure it is standard and likely expected) but instead just ran my credit card. For the amount of hassle and the up sells at MieleDolce, I probably will go back to the other lash place which didn’t upsell any services, charge for the pad, and had free guaranteed parking lot.