Men’s Wearhouse and Tux

My fiancé and I found ourselves in a last minute pinch before our wedding when my pants, which were not bought at Mens Wearhouse, arrived and were too short. We were heading out of town a coupe of days later and needed them altered immediately. We had bought some ties for our wedding from Joe at Mens Wearhouse and decided to see if he could help us. Not only did Joe help us, he went above and beyond to ensure that everything was corrected to the proper fit and done so as soon as possible. He saved the day! I look forward to working with Joe in the future.

some of the guys there are not so good… but one guy makes the store. Gary Despenza is outstanding. Tells you straight. Smart, works with you… not with his own agenda.
Excellent guy.

This place was great!!! I’m something of a cross between a red neck and a biker, so naturally I had what idea what I was doing when I walked into a suit store. I walked in and was immediately greeted by someone who asked how they could help. I told him what I was looking for and he immediately brought me a wardrobe expert named Josh. This guy took his time and found me exactly what I wanted, which was a little difficult cuz what small drop of hipster I have I’m me wanted something prohibition era style. Had a great time finding a suit!!!

I needed a suit pressed a new shirt, tie, cufflinks, shoes, and socks (all to match the pressed suit) in less than 1.5 hours. Tony Sommer made it all happen for me, with ease. He was helpful, patient, and informative during the matching/​color/​accessories selection process. I’m a fan.
Of course, there are many different sales people in this store, and your mileage may vary. I recommend Tony.

We went in this store looking to purchase six groomsmen suits and two junior suits for ring bearers. I told the salesman I’d rather stay under $ 200 per suit if possible. He immediately says he doesn’t have anything for under $ 220. I brought up how there were a lot of options online for under $ 200. He basically told me those are just the suits their company is trying to get rid of, which I guess I understand.
After inquiring about what they had online he grabs «their most basic suit» and tells me it’s $ 180 but the price tag said $ 230. So I guess they did have something for under $ 200 but he just didn’t want to show me? He followed us around awkwardly and told us we couldn’t afford anything that we touched. This guy was a total jerk and we left the store spending $ 0 when we were ready to spend $ 1500+.
We got Pretty Woman’d by their loser employee. Don’t go here.

«Screw what you want, here’s what you need.»
The art of Salesmanship is a delicate relationship between customer and company. In a word, it is the ability for the buyer to put their trust into the seller, knowing that the latter will provide the former with a quality product at the best price.
These assholes don’t understand that.
After a relatively less-​than-​amicable breakup wherein my former girlfriend burned all of the clothes I was not at the time wearing, I decided it would be a great time to pick up a couple suits for work. As one may be able to determine by the roughly $ 7000 of ash scattered across our driveway, I have some experience buying formal wear and understand the waiting times and typical costs.
I entered the store with the purpose of buying 2 suits: black and charcoal. I would have even settled for grey should the stock on the website not be available in-​store. The salesprick immediately disregarded the fact that I knew exactly what I wanted, the brands, and the estimated cost, and walked me over to view a god-​damn-​near-​cobalt-​blue 3-​piece that one might wear to a Bar Mitzvah staged at the site of an abandoned carnival.
«That’s awesome, but I really just want a couple workhorse suits for the office.»
After being allowed to browse the inventory, albeit with the salesprick providing such enlightened commentary as «Nah bro, that’s probably more of a spring-​only color (Charcoal. Fucking charcoal is a spring-​only color),» I realized that he had been setting out a few «potentials» that I might like.
Okay, Let me just sidebar for a second. I don’t mind paying a premium price for premium quality. Hell, one of the items immolated by that awful cheating bitch — who apparently doesn’t understand the difference between «I need some space» and «I“m getting hammered on the regular by some guy in San Marcos and I don’t want to get caught (but don’t stop paying your side of rent)» — was bespoke. What I’m not okay with, is paying just under a grand for low thread-​count clothes that are now, only 2 months after purchase, quite literally coming apart at the seams.
Even after the «BUY ONE, GET ONE FOR $ 100» deal, these pieces did not by any stretch meet the price they were attempting to get for them. I had gone by Steinmart just before and bought a pair of slacks for $ 40 that have been worn harder and lasted better than the $ 600 suit that i’m currently sewing back together in order to make it through the day. What makes me most angry, though, is the fact that despite having clearly stated the colors I intended to purchase, I finally ended the whole multi-​hour ordeal by conceding to buy a black suit and an also black suit. The only significant difference is the unique ways in which the tailor fucked up each one. A style choice similar to poor children who have to wear the same clothes to school every day.
Beyond quality, the master-​tailor must have been drunk or going through some indescribable tragedy, as the suits fit me about as well as something blindly taken off of the rack at Kohls. My main obstacle to returning them for further alterations is the unwillingness to endure the salesfuckers trying to hock suit-​and-​tie combos with the aggressive desperation of a fat girl on Tinder.
In summation, I would highly recommend this establishment to anyone who has a good idea of what they’re looking for, but wants to be hassled for hours until they agree to buy something else.

Recently, I had a wedding and rented several tuxedo’s. I went into the rental understanding there would be no tailoring of the suits upon arrival. I specified the tux, bowtie, vest, cufflink and accessory color of each item for everyone. I called back four times after the initial order to make sure the colors were correct. Each of my groomsmen and father’s picked up there tuxes at different locations. I called and made sure each of them got their tuxedo’s on time. However, I didn’t check the accessories assuming everything would be correct because I had called four times verifying that with the original store. The night before I decided to call and ask each groomsmen and fathers myself. Upon calling each of them, I discovered that one of the fathers had a tie instead of a bowtie and both of them had the wrong color cufflinks/​buttons. I called the store and of course there was nothing they could do at the time to get that resolved because they don’t have those items available in store. After speaking to the manager of the store and her escalating to the regional manager for the mistake I got a refund on the mishap for the one Tux. This is inexcusable for a once in a lifetime event. I was really disappointed in the way the issue was handled. Unless, you want mismatched Tuxedo’s I would steer clear of Men’s Wearhouse!

Four weeks and about half a dozen trips to the mall later, my boyfriend finally owns the two pairs of slacks he bought from Men’s Wearhouse.
We waltzed in here one afternoon because he needed new slacks. Right away, we were pounced upon by the ever-​attentive employees. Anthony, the person assisting my boyfriend, was on his game. Within seconds after finding out what kind of slacks were his preference, Anthony showed us to the dressing room and told us about the buy-​one-​get-​one-​free deal, of which my boyfriend decided to take advantage.
The slacks were long on the bottom and tight on the waist area so the tailor had to take them in. We were given a receipt with the details on when the slacks would be ready, and we were on our way, crossing this errand off our to-​do list.
A few days later, we returned for the slacks. Trying them on in the store, they fit my boyfriend. Later, trying them on at home, he said they were very tight around the middle, and so began the redundant travels to the mall in the quest for a pair of slacks.
We took the slacks back, explained the issue, exchanged them for the pleated instead of the front-​face style, and went through the same motions. and this is where we run into a three-​star interference.
Even though Anthony had taken care of the refund/​discount, and my boyfriend had already paid for the tailoring, he was still being charged instead of being given a refund. The confusion created by the refund made the employees act somewhat defensively, especially when the manager had to be called to the register. Needless to say, the issue of payment and the refund was eventually resolved, and we were on our way, with the promise that one pair would be ready in a day or two while the other one had to be ordered.
We came back days later and picked up the slacks. That following week the other pair arrives at the store, and my boyfriend has to try them on yet again and wait another few days for the tailoring to be done. We come back, get the final pair, and finally complete our endless journeys to the mall.
While the service was extremely attentive, and the employees were pleasant and willing to work with us, having to come back constantly takes the luster out of the in-​store experience. That and the defensiveness displayed when my boyfriend simply asked for the refund that was promised to him.
Overall, dealing with Men’s Wearhouse was A-​OK.

A few things you should know about my husband:
1. Once nominated to be on What Not To Wear.
2. Wore Birkenstocks to our wedding. With a tux.
3. Claimed shirts could not be found to fit his «Italian neck.»
So it was with some trepidation that I shadowed him to Men’s Wearhouse on a quest for new dress clothes. We were quickly greeted by David Peerson, who jumped to our rescue upon a rapid assessment of the «deer in the headlights» look I’m sure we both had.
Before long, David had ferreted out our needs and had my husband in the dressing room as he efficiently snagged shirts, suits, sport coats, and pants for my patient husband to model. A couple hours later, we emerged exhausted but exhilarated, with two suits, a sport coat, a variety of shirts in a muted rainbow of colors, several pairs of pants, and even a pair of shoes that — miraculously — make my husband look neither like a duck nor a 90-​year-​old (which is more than can be said for the rest of his shoe wardrobe). Our wallets were significantly lighter, but much heavier than they could’ve been, thanks to a promotion they were running that offered 50% off in exchange for charitable donations of gently-​used business wear.
If David would just practice saying, «Shut the front door!» he might have a career on TLC.

We first rented tuxes from another place. We wanted to suits but didnt want the guys to have to pay an arm and a leg for them so we thought rentals. We rented what was suppose to look like a suit. When they came in they were AWEFUL! I mean it was really bad, they were not attractive at all and the fit was terrible! Sooooo we went many places trying to decide on another option.
We stopped into Mens Wearhouse in Barton Springs mall when they were having a buy one get one free sale on suits. We thought maybe we could figure something out here.
Christian came up to us and asked if he could help, little did we all know we would be seeing much more of eachother after today. We gave Chistian our problem in wanting nice suits for the guys in a light grey and not wanting to pay too much. He went to work and worked really hard to find us something that would work. We found suits that were, nice and $ 300 each, this meant after the sale they would end up being just as much as a tux rental and the guys would own them! THey would have the get them altered to fit them just right but well worth it to own a nice suit. We were excited!
I wont lie, there were bumps in the road, the company sent some suits that werent the same, but Christian caught it and had it fixed immediatly, and when it looked like the company might be one suit short Christian and Mens Wearhouse were prepared to give us all the suits in a more expensive design for what we had paid, just so we had all matching suits. We found an easy solution but it was nice to know that they wanted to make sure we were happy and I was not stressed.
Not only was the store great but Christian really rocked as our person in charge!

What the Unilocal?
Why are there so few reviews about a place like this that has been in business for so long (it is one of the many that have not gone under, and I can see why).
I know this is a long one but it is necessary!
I made my husband go to the mall because he needed new pants badly (his other pants had busted seams and ripped out areas that did not need exposure).
He is like many men, he refuses to shop for himself and does not enjoy it to begin with, especially when it comes to clothes. He is in between so many sizes and leg lengths that it becomes quite a job rather than just shopping. After seeing what is out there, I cannot blame him, it is not easy to find the right pants.
So last Thursday night, my poor husband and I had been at the mall for 2 hours looking at the same, painfully boring men’s pants. There are only so many times you can look at the same Dockers and not get underwhelmed.
Nothing was jumping out at my husband. The mall was literally only opened for five more minutes and after 7 stores and the try-​ons, and the all too frequent sighs of disappointment, we were really at a loss.
It seemed inevitable that this mall visit would be a fail.
Then, we saw the store as we were on the way to leave the mall.
We knew they were literally closing but saw the sale sign for buy one get one free (for pants) so we figured we could at least try it.
I knew once we went in there that we should have gone to this place in the beginning.
The manager Randy (tall man with strong green eyes that looks like a coach because he has been one) and Matt (also very impressive and fantastic) welcomed us right away despite our tired, rushed appearance and timing. The mall was closing. I have worked in a mall and was always ready to leave when the mall closed, so I felt bad that we had barged right in before closing time.
They did not mind. We ended up getting Charlie 2 wonderful pairs of slacks that were also tailored and ended up being exactly what he was looking for. Nice lightweight pants that can be durable and withstand the Austin Summertime heat. This store offers many free services as well once you are a customer should you need a length adjustment for example.
I cannot thank Matt enough. He was giving us a 150% even after the mall was officially closed.
Randy was terrific as well. Their customer service strategy was outstanding and we were so thankful to be able to have his pants ready the next day which was just in time for what he needed them for (work).
This is a solid store. We did pay a bit more than what we planned but in the long run we actually got an excellent value for pants of such quality. As the commercials state, too, they «guarantee» their work and clothing.
They also sell shoes there. This is a fantastic sale they have going on, and I highly recommend this store to any man in need of what they offer. The variety of slacks are great and they can order for you as well should they not have a color right there. They are willing to help anyone at any time.
I would give this store 100 stars if I could.
I read Ardie’s review, and am really sorry his experience was that way, however, it seems like he had a lot going on in those 2 days, and I hope he can one day consider possibly going back. If you do, Ardie, maybe Randy or Matt can help you.
If you can, please visit this MW and you will see that you may just find something unexpected that you will truly like. The customer service we received there that night was beyond stellar and Matt was first class.
Long live MW!

I have been shopping at Men’s Wearhouse for years. First at Lincoln Village, then at Southpark Meadows, now at Barton Creek Mall. Over the years, the staff has come to know me by name, the call me when they get something they think I might like (never obligated to buy), the know my size and cut to a tee, and have even advised me not to buy certain styles. One of their staff considers herself my personal shopper.
They sell superior quality, affordable clothes and provide excellent, old-​time, one-​on-​one customer service. I heartily recommend them for the man who wants to dress well.

I was caught with two days’ notice for a friend’s mother’s funeral. I was a hard fit due to proportions. They exerted minimal effort and took me to the cleaners on a mismatched gray sport coat, navy pants, and blue buttondown shirt. I declined their ugly overpriced ill-​fitting shoes. After alterations, neither the sport coat nor the pants fit well, but, by then, I was out of time. I quickly changed to jeans and a polo after the funeral to look more presentable. i will never go back there again.

Men’s Wearhouse is one of the few places that I let myself have a credit card for. The reason for this is that their rewards program is excellent. I usually go in once every few months to buy a few shirts, and I usually spend enough to have them send me a $ 50 credit… which will get a nice shirt. So, buy three, get one free most of the time.
The clothing could stand to be rotated more than seasonally. I really like the long sleeve pattern dress shirts… I own four or five of them. I also have a few of the Gary Player polo shirts, which are very well made and last through washes. Stay away from the part silk striped polos… they will look very cheap after a few washes.
I also have a few suits from Men’s Wearhouse and have never had a problem with them. Any time that I need my suit pressed, I take it in and have it back 20 minutes later.
The service is great, no matter which location you go to. I’m a big fan, and I recommend it to anyone who wants to dress nice on a daily basis without paying top dollar for higher end designer clothes.