Men’s Wearhouse and Tux

Wow, just wow! We had an amazing experience with MW. We worked with Ramon and he knows his stuff plus he had outstanding customer service!!!
From the moment we walked in, he helped with making the right suggestions for our style without being a cheesy/​pushy sales man. Plus the specials were great, BOGO was perfect for all of our parties budget.
Oh and BTW we had a difficult order (the groomsmen were in 3 different cities) and he was on top of it. A million thanks from a bride that is juggling a thousand and one details, it was important enough to share how great our experience was. Thanks Ramon & MW you have customers for life. :)

Had a great overall experience at this location. Customer Service is awesome Johnathan was able to help me find the perfect suit at the exact size I requested. If you go ask for Johnathan.

Came here with my husband looking for a suit and we did not get helped. An employee walked right passed us as if we weren’t there. Didn’t ask if we needed help or anything. Then a female employee came and asked if we needed help, told her yes and she said she’ll go grab her tape. She goes grabs her tape and ends up doing something else, and giving us a side eye as if she didn’t want to serve us. I felt like they didn’t want our business so we left. Never going there again.

I bought a suit here for a job interview. A few days later I noticed they charged my card twice (2 x $ 270). When I called they told me I had to come back to the store to correct. After driving to the store they told me they couldn’t find the transaction and called their support line. I was then told it was a widespread issue and they’re currently working on it without an ETA. Wonder how they’d react if I took $ 300 worth of merchandise and told them it’s a known issue, I’m working on it but I don’t have an ETA for them. Hope a class action and/​or stiff penalties are in the future for misusing consumer financial data.

My fiancé pointed me here to handle all the groomsmen suits and so on for our wedding. The first time we went in we were told that they would match the ties and everything we would need with the dresses that my fiancé were getting. that sounded cool and what we wanted so we went with them.
When I actually went in with my brother to be fitted for his suit they told us they didn’t actually match the colors but just co-​ordinate. this totally threw off our entire plans as she had picked like 4 different colors for the dresses and we had this elaborate plan of having certain guys wear certain ties that matched certain dresses.
I also wanted brown suits for the groomsmen. unfortunately they only had one option if you want brown and that was to have everyone have pleated pants and suits with shoulders that looked big enough to hold two shoulder pads. Needless to see we couldn’t have brown for our suit color.
I feel like my entire experience here was a matter of not getting what I wanted but more a matter of settling for what they had. I’m sure this place is find if you want a traditional black tux and tie wedding party. but if you want anything out of the ordinary or special. you should look elsewhere.

Sergio was amazing I went in there for a suit and he really worked with a budget as well as gave me amazing customer service. Just moved to the area and he was so helpful and awesome. He is a funny nice guy that’s treats everyone with respect and he finds the best deals and goes above and beyond normal customer service. Great job Sergio I really appreciate it and I will be coming here from now on. The store manager was also super great and a very personable man as well!

I called last month in order to make an appointment for our groomsmen to come in, look at our options and place an order for our wedding. At that time, I was told that no appointments were needed, they were strictly a walk in only business. Due to hectic schedules, it took a couple weeks before we were able to find a day we could all go in at once.
We walk in and basically ignored for the first 5 minutes. I made eye contact with a couple of sales people and they simply turned around and went into the back. It wasn’t until someone came up the register that we were acknowledged. At that point, they asked what we were needing and we said we were needing to look at renting suits for a wedding. They asked for the date of the event and what time our appointment was.
I told them we didn’t have an appointment but gave them the day of the wedding. They thanked us for not waiting till the last day but that due to not having an appointment, we could either wait around or make an appointment for a later date. It was at this point that I said that I had been told that no appointments were necessary. They told me I could go sign a book and when someone got to me, they would get to me but it would be a bit of a wait.
We take a look at the book and there is only one person in front of us so we decided it wouldn’t be that bad of a wait. And it wasn’t, it was probably 5 minutes at the most. At that point, the sales person comes over to us and was very blunt. Not much of getting to know us, just points us to some coats and tells us to pick one so he can get measurements. He then goes on to tell us that they are currently having a sale and it would be cheaper to just buy a suit than to rent one. We tell him we are looking for pants and vests only and we were not going to dictate if the guys should buy or rent. He completely disregards us and keeps on about buying the suits.
He makes it pretty obvious he is not listening to us, has to ask our names 3 times in a course of 5 minutes and then once, he starts measuring one of my guys, he basically yells across the store that they have nothing that will fit him, he will have to wear a backless vest.
WTF?! First and foremost, my friend is a big guy, this is true but a good freind of mine, who JUST got married, rented a vest from them a month before and it wasn’t backless! I insist that he try their large vest on him and wouldn’t you know it, it fit. with room to spare.
It was completely rude and embarrassing.
We’re never doing business with Men’s Warehouse in Southpark Meadows again and will strongly encourage people to shop elsewhere.

The place was clean so it gets a star. It was neatly organized and the staff were nice so it gets another. Beyond that my experience was pretty blah. I get the impression this place does most of it’s business with weddings and a few business suits. Nothing much else there. They have a couple racks of sport/​camp/​golf shirts and a short wall full of metrosexual plaid skinny shirts but that was it for the non-​suit variety. I actually came for a camp shirt and was surprised that they had tall sizes (because of the short supply) but most of them were random styles and in the clearance rack. I actually found about 4 shirts to try on (unusual for my size) and took them back to the dressing rooms. NOT A SINGLE MIRROR IN ANY OF THE DRESSING ROOMS!!! So I have to try on the clothes and walk back out into the store to find a mirror, then get pelted with push sales. I get that you want your sales staff to be able to upsell; you know, offer matching slacks, shoes and ties with each article. I also understand that some people might need assistance but I hate having it forced on me. I despise that kind of sales technique so I left all 4 shirts behind. I don’t want any strangers pawing over me for an extra commission when I’m just coming in to buy a shirt. Seriously, dressing rooms need mirrors… If I want your opinion or a matching article I’ll ask you for it! Don’t force that interaction on me and you’ll have my business. Now you’ve lost my current and future business. Back to the big and tall shop.

I have made several purchases at this location and the staff has always been super helpful and friendly. If there is a problem they are quick to get it fixed.

My partner and I recently got married and rented our tuxes here. They were completely respectful and courteous with us at every stage. Hunter helped us pick them out and he really knows his stuff. The tailor was fast and everything fit perfectly. Definitely recommended.

This Men’s Wearhouse location has been awesome! When I went in to get all my groomsmen tux stuff picked out I worked with Jaycee. She was perfect, patient and offered great advice. I believe she was the operations manager here and she definitely knew her stuff.
Jaycee was helpful in helping me think things through and organize as far as dates and when everything had to be done by. If you are looking for anything suit related then I highly recommend this Men’s Wearhouse location and ask for Jaycee. She is a pro!

Came here to get my suit for my wedding, was very pleased with the service.
I brought my father in law to get a suit as well, we walked in and were greeted by a salesman immediately. Sales guys name was Brandon that helped us out.
Brandon set me up with a linen suit for a good price and also set my father in law up with a matching suit. We came in expecting to spend at least 1000 $ on both of our suits, we were surprised at the end.
Brandon set us up with our button up shirts, lapel, cufflinks, socks, and leather style shoes to match our suits. We got to the register and it all ended up being buy one/​get one free. we only had to pay for 1 outfit and walked out with two.
We took our outfits home and went back to same location to get fitted before the wedding, suits were perfect.
I can’t say how thankful i am i did my research on their website for a good location and got lucky with a good sales associate.
Good place to go if you’re needing good service and some education on putting together a nice outfit.

Wow that store is crazy. I went to get suits for my self and my fiancées boys. We were passed around to about 6 different people. The store is rather disorganized. I got a BOGO free, well $ 900 later it seems like I didn’t get one free.

My husband got his suits for our wedding through this location. The first gentleman we dealt with was great! He helped us pick really nice suits, and was kind and courteous. I am very displeased with an interaction one of our groomsmen had with a female employee here. When they came in to get their suits fitted, she was outwardly critical of the color choices we made. The groomsman ended up having to call my husband to check and make sure the choices on the computer were right since she was so critical. The suits ended up looking great, but I would be hesitant to ever book suit rentals through this location again.

This place is great! Jaci is amazing! She was so helpful, sweet, and accommodating. She went out of her way to help my fiancé and i. The guys looked fantstic! Thank you mens warehouse!

Parking can be a challenge during peak hours. Staff is nice but very, very pushy. Men’s Wearhouse is tied in with David’s Bridal and if you want to have a bunch of discounts, free stuff and junk e-​mail/​snail mail, use them both for your wedding parties. I was much happier with my David’s Bridal store in Natick, MA then our experience with Men’s Wearhouse in Austin.
They don’t let the guys try on any tuxes so you’re working off holding things up in front of you. So very strange.
We’ll see, still 9 months to go until the big day.

I bought two suits for work from these folks. Since suits are mandatory and I have to do a lot of walking in my workplace, I wore through the crotch of one of the pairs of pants in pretty short order. Bummer. I was expecting to pay for another pair of pants, so when I went back, Philip asked me to bring the pants in and he’ll replace them for no charge.
«Is that fair?» he asked.
«Um… yeah,» I said a bit surprised. I wasn’t expecting them to take any ownership of this problem, but they did and a week later I’m back in a new pair of pants with a crotch piece that should prevent this from happening again.
These guys have been great to purchase from and they’ve stood behind their product when I had no reasonable expectation that they would. Kudos to Travis and Philip for getting the initial sale right, then keeping me happy well after the fact.

The tuxes all came out fine and the guys looked really good. However, I did not like this vendor very much. The whole thing felt rather scammy and several of the guys reported that the salesmen they worked with (these were in Colorado and Louisiana) displayed a lack of professionalism.
We had an appointment (with this store) to choose tuxes and still had to wait about half an hour to meet with their tux associate.
They tried to charge my husband for his tux even though it was a rent so many, get the groom’s free kind of deal.
I was also not happy with the vest/​tie selection. The colors felt rather limited and some seemed excessively prommy. I don’t know if this is common at all tux shops or just here, but you’d think such a huge chain would offer more selection.
On the other hand, we had guys coming to the wedding from all over the place, so they were able to get fitted in any store and pick up all the tuxes from a store closer to the wedding and then return the tuxes wherever, so we really appreciated that about the chain. They were also able to make adjustments last minute for one of the groomsmen whose pants didn’t fit. If I had to do it over again, I would have probably looked for a different option. Our experience with this store was just ok, not great, but not horrible.

Now I know what women feel like getting fitted for a new bra… Ok maybe not.
WOW, what a wonderful feeling it to walk into a store and have the sales attendants actually pay attention to your every need. I was in their «computer» with my widths and lengths so all they had to do was point me in the right attention. I picked up a couple of“guayabera’ shirts for the summer and have never been so satisfied. Great prices for sure but what is the price for fantastic service I ask you?

This is the one in the South Park Meadows shopping center.
Phillip is awesome but so is Sergio.
This seems to be a smaller store than that of Barton Creek but it is convenient and they can get most of the same merchandise.
I also went here because the first time my husband wore a new pair of his slacks, wouldn’t you know the pocket ripped…
They fixed it for free. YEAY!
One thing that we had not been told about was the MW frequent buyer card… it stores a dollar for each point which can be converted to savings on future purchases which is great for us!
They will be having sales again on the buy one get one pants near Christmas so that is definitely something to wait for an participate in!