Mattress Firm Southpark Meadows

I went into this location and was greeted and helped immediately. The problem was with the box spring I received. Although the staff was friendly and helpful, they failed to deliver the same type and color of the box spring I was shown in the store. The delivery driver was over an hour late and missed our drop off as well. I wasted my valuable time waiting around for them to arrive. My room mate received the mattress for me because I had to leave and after I got home I was surprised to find a blue box spring instead of the white one I requested. It wasn’t until I called the store a fourth time to inquire about my order that I was offered free delivery. Because the delivery was significantly late I should already have received this as compensation in good will of the company. The manager/​salesman Tim did not offer me any resolution unless I asked for it. I asked if the company would reduce the price of the box spring to compensate the fact that the item was not what I originally requested. Tim did not allow this because he claimed that they already gave me a «good deal» on the box spring. The «good deal» he spoke of was merely $ 10 off my order. Because of the amount of frustration this company caused me I reluctantly agreed to keep the box spring since Tim could not locate a white one in the system. I was planning to buy a brand new bed set in the near future but because of this problem for my very first purchase from this company I will most definitely not be returning to any Mattress Firm store or its affiliates unless this can be correctly resolved.

Not sure why there are two places to review for the same location? Regardless these guys are no good! Research, research, research!