Master Eye Associates

I had a great time at my eye appointment last week.
First of all, I called ahead asking if they took my insurance, and they gave me a quote for how much it would cost. Then I came in as a walk-​in the same day as I called and filled out some forms. I wasn’t seen immediately, as there was another patient ahead of me, but the staff seemed like they were doing their best to be as efficient as possible. I didn’t mind waiting 15 – 20 minutes to begin my exams.
The staff made the exams fun! The lady I had definitely enjoys what she does and was happy to joke with me when I asked if I was going to have to read a chart (because I can barely make out the big E).
My doctor, Dr. Maybury was very nice and not at all judgmental when I learned I was slacking on rubbing my contact lenses to remove lipids. He took his time with me and didn’t rush through my visit like I sometimes feel happens at eye appointments.
All in all, it was a great experience and I will definitely come back next year!

Typical big box arrogance.
I made an appointment with this eye office a few days ago after my glasses were smashed in a break-​in. At no point during this conversation did the secretary mention that several major credit cards were not accepted or that there were online forms to fill out.
I called the day of my appointment because I was having eye pain and wanted to make sure it was OK to get an eye exam for glasses anyway. I had to call several times to even get someone on the phone.
When I showed up, the secretary had a very bad attitude and informed me that my credit card wouldn’t be accepted. So I left without the exam.
I know this is a chain. And it shows in the type of customer service I received. The staff are plainly aware that they make their money through quantity, not quality. Thanks for helping me get my life back after this burglary, Master Eye!

I liked this place for a lot of reasons:
1. I didn’t have to wait because I scheduled an appointment and was in and out of there within an hour.
2. Dr. Maybury and his staff were very friendly and efficient
3. They took my insurance (Superior Vision) and the appointment cost exactly how much they said it would be
and most of all, 4. They didn’t try to sell me extra tests I didn’t need (e.g., eye dialating) or try to coerce me into buying glasses or contacts from the EyeMasters next door (a problem I’ve faced at other optometrists. I like my cheap 1800contacts and Zenni for glasses)

I have been to MasterEye in Highland Mall before it moved to this location and got much better service. This time, I filled out my forms, and when I went to turn them in, both of the front desk staff were MIA. They came and took my forms and told me to have a seat. Over 25 minutes later, 30 mins after my appointment time, nobody had even come out to let me know what was up. They finally came out to check some people out. People who got in after me, and had an appointment time 30 mins after mine were seen and neither the doctor nor the staff said anything to me about there being a delay in my appointment. I let the staffer know I would have to leave, as it was now over 30 mins past my appointment time and I was expecting to be seen, or at least informed of a delay by now. She said that there was a delay and she was sorry not to let me know there would be one. I went ahead and left.
I’m a paying customer and know I can get better service elsewhere. I ended up getting an appointment with a local business that I have bought glasses from before and their fee is even cheaper than MasterEye. We’ll see what happens there, but as long as I get seen or told of delays within 30 mins after my appointment was supposed to start, it will be an improvement.

I LOVED Master Eye Associates. Not only is their location VERY convenient, they are also really nice people.
I went in for a contact lens examination and lens fitting. To be real honest, I hate going to any doctor and I especially don’t want to be lectured by some optometrist about how often I change my lenses. I got neither of those. While I was there I had the chance to sit and tell the doctor about what I was looking for in a lens and I let them advise me on which lens I should try. Being that I hadn’t tried this specific lens before, we agreed that I should try it for a week and see how it worked. I didn’t like it after a week and I am close enough to their office that trying another lens worked out well for me so I tried a second lens. I ended up liking that one and they gave me a prescription. There was no mention of purchasing lenses from anyone and no request that I shop anywhere in particular and no specific instructions on purchasing at all. They mentioned that they don’t sell the lenses there and would be happy to recommend places if I wanted but there was no pressure to go anywhere in particular.
Dr. Mayberry and Dr. Seichek really took the time to listen to me and respond to my requests. They didn’t rush my appointments and I felt like they cared about me and my time. They were always quick to enter the room once I was sat down. They were both friendly people and valued me as a patron. I am pleased to have them as my provider and will be happy to return to them later.
I didn’t know that my insurance would cover my exam when I first went in. The receptionist/​nurse/​helper at the front asked enough questions to realize that I did in fact have insurance that would cover my exam. She also called (I know because I heard her) to verify that my benefits did include the optional, more helpful, exams that they offer. I’m glad she was there and had an understanding of my insurance and had the forethought to ask the right questions to determine that my coverage would be good there.
I honestly couldn’t ask for a better optometrist visit. I will/​do recommend them to everyone.

I’d probably give this place two stars but I’m not quite sure I have experienced better. I’ve learned to take a little initiative though and not let an exam be rushed through. The staff seemed attentive and not overbearing, the doctor was thorough and straightforward in my opinion. Since my appointment was a few weeks ago and needed a duplicate Rx (I was given another sample with no extra fee and a follow up to make sure I liked them) I called them and I received it right away. I also appreciate that no one pressured me to purchase contacts or eyeglasses. I ALWAYS get that from the optometrists that are right next door to major chains. Not here. I’ll go back next year for my exam.