Master Eye Associates

My son and I went in to see Vita Vala and she is a great eye doctor. We both arrived on time and were taken right in as we had filled out the paperwork online. The front desk found that our health insurance had better coverage that our vision so we were able to get more eye services performed at no additional costs. I highly recommend them although thief office a a little tricky to find.

Dr. Jordan is personable, professional, and offered good explanations of the multiple eye tests that were given to me. It was a more thorough examination than I’ve had from optometrists in the past. I was relieved to learn my «build-​up of eye pressure» wasn’t glaucoma, but a result of corneal scar tissue from RK surgery 20 years ago. That scarring throws off the «puff test», which no optometrist explained before. At 67, I was also pleased to learn that cataracts aren’t in my near future. Thanks, Doc…
PS: I reserve 5 stars for the miraculous.

I so appreciate the professionalism, courtesy, and overall level of service here that I feel compelled to acknowledge it in a Unilocal review. The office staff was on top of it and Dr. Emily Jordan is excellent. Can’t recommend them enough!

I had an amazing visit here recently. Last week my eye started really hurting, and I saw a bump on my eye. I was really worried something was embedded in my eye.
I was very happy when I called here and they took my insurance (health not eye for eye injuries). They were able to get me an appointment that day.
Dr. Emily Jordan took a look at my eye and new instantly what was wrong with it. Apparently my eye had come in contact with some kind of allergen. She prescribed some eye drops for me. I went in a few days later for a free check-​up. My eye was better but still not 100%. She gave me a weeks worth of free 1-​day contacts so that I could get back to wearing my contacts and ditch my glasses.
I will definitely come back here for my next eye exam.

So I went into this store to buy glasses. Ended up buying three pair very expensive glasses. Two were no line bifocals and one was a pair of sunglasses. Yes, I waited a whole year to pick up one pair that was not even ready and they have lost them. Very upset. The manager said was I mad at them because I did not pick my glasses up for a year? I said no and not to get smart just to find my glasses. So that being said yes it was negligent of me to not pick them up but they were paid in full and nowhere did I sign a disclosure stating that they would be thrown out after so long. So will I go back? No its out of the way anyhow, and my prescriptions has already changed, but the frames were expensive so I wanted those at least.

I wear contacts and therefore hadn’t bought a new pair of glasses in ages. So I moseyed on over here this past weekend to purchase some new spectacles. Despite the fact that they were crazy busy, one of the «Eye Care Specialists» acknowledged me and said that he would be with me as soon as he finished with his current customer. Cool enough.
When he was eventually free to assist me, he was very professional and helpful, offering frame suggestions etc. He did push the up-​selling thing when it came time to decide on lenses. But hey, that’s his job. Just have a backbone, say no, and move on. That’s what I did anyway.
The gentleman who assisted me when I returned to pick up my glasses was also very pleasant and professional in getting my new frames to fit properly.
In my experience at this location, I encountered only friendly, helpful staff. Oh yeah, and Eyemasters does have a rather extensive selection of frames. Eyemasters FTW!

Purchased glasses on ¹⁄₈ and was told it would be 9 – 10 days. Got call on ¹⁄₂₄ to pickup glasses. Arrived to frames I had never seen and was asked, «What brand did you pick?» I began to search the many glasses and brand was located. I asked the manager if I could get my glasses any earlier than the 2÷4÷10 date given. He explained his «no» and made no apology or acknowledgment of the mistake. When I got home, I found a number of mistakes on the receipt for the correction. I am concerned that EyeMasters may not be able to do beyond the basics… not trifocals/​non-​glare that they sell as special order. I called the costomer service voice mail. Another frustrating story.

Eyemasters has been a disappointment so far. I scratched my eye moving a houseplant one day (yeah, smooth!) and decided it’s time for me to get new back-​up glasses that actually stay on my face and aren’t a 5-​year-​old prescription. And the last pair I bought discount online broke in a few weeks.
I went to check out Eyemasters, thinking «most lenses available in just one hour» and «two pairs for $ 99 or 50% off» like they advertise. When I got there, the fellow said my insurance was great and they’d cover it. I told him these are glasses I wear an hour a day at home tops, so I didn’t need anything fancy.
Somehow, I ended up paying $ 156 with insurance for overpriced lenses and having to wait a week plus for the order.
I ended up taking some time to decide on frames and the fellow went home and a lady rang me up. The part that really got me was she charged me $ 7 for some cleaning kit without even asking me if I wanted it first! And then she charged me $ 70 for glare-​resistant lenses. I was the last customer of the day and was rushed into deciding and signing off, but looked over my receipt that night and decided I didn’t want it after all for such an inflated price. I called first thing when they opened and they told me to come in and they’d refund it, that I shouldn’t have to pay for something I don’t want and they’d hold off on sending them out for me.
Late that night I made my way back over there only for them to tell me that they couldn’t refund it since they’d already processed insurance on it, that they do that at the time of sale. It would have been really nice to know that before I wasted an hour and the gas getting over there. And I brought in the kit to tell them that I wasn’t even asked if I wanted to purchase it, and they couldn’t even refund that (I could cancel the entire sale, but then my insurance would make me wait 30 – 60 days to process before I could get glasses.)
A huge waste of time and money.

My husband put his glasses down on our concrete patio recently and then, forgetting they were there, stepped on them. Not only was one lens dangling by fishing wire, the metal frame was twisted in several places. We thought they were goners.
I needed to have my own eyewear adjusted anyway, so I took them with me to Eyemasters to see if there was any hope of repairing them, expecting them to either laugh in my face or send them off to some (expensive) off-​site repair shop.
Instead, the woman helping me (Thalia M.) gave me this look like, «piece o’ cake!» and proceeded to make adjustment after painstaking adjustment until they were back to their former shape. For freeeeeeeee.
I was ASTOUNDED.
Thank you, Thalia M. and Eyemasters, for saving us the $ 400 we expected to pay for a new pair of glasses so that we can spend that hard-​earned money on a 4-​year old’s Disney-​Princess-​Tinkerbell-​all-​things-​sparkly habit this Christmas!