MAC Cosmetics

I am an older woman, so maybe I’m not their demographic. Very condenscending saleswoman waited on me, explaining to me in words of less than 3 syllables that all of their eyeliner colors have names. I was so shocked I walked away with the products in hand, later returned merchandise to the shelf. Saleswoman turned what should have been a treat to myself into a kinda painful experience.

I love the stand along store great customer service great workings I will be back I’m so happy I found them I just moved to Austin

I’ve been a Mac customer for several years, I live in the domain and visit the store frequently out of convenience. Today when I visited the store I received possibly the worst customer service experience ever. I placed a phone call for the products needed prior to arriving at the store. Upon arrival at the store I headed straight for the cashier where I met a woman who was on the phone and answered to the name «Nina». I patiently waited for the woman to end her phone call. When she returned to her post after inquiring about a product for customer on phone, I was finally rung up, «Nina» was overly rude and condescending and even went as far as asking if I was ready. To keep this post brief I will tell you that the ending of the interaction was with «Nina» throwing my receipt in the bag and telling me that the balance of my gift card would be found on the bottom of the receipt. I inconvenienced her so much that I wasn’t even worthy of having a balance read back to me. I would compare this visit similar to a homeless person asking for water at a place of business. Hope your experience at the store is far better than mine. As much as I love Mac, I’m beginning to second guess their product if the company fosters this type of customer service.

Our employee (#450 035), I believe his name was Trey, did an AMAZING job at helping me find exactly what I was looking for and also did a great job at showing me makeup techniques! I couldn’t have asked for a better experience at the store!

I have been looking for the perfect nude lipstick or gloss for a long time. Well I got it! With the help of Rachel, I found the perfect shade for me (Please me lipglass). Rachel was outgoing, friendly and so helpful. I appreciate her expertise to lead me to some great products! Thanks Rachel, you «pleased me!» ;)

I was there this afternoon. Nice store with a friendly, knowledgeable, and helpful staff.

What an incredibly sweet set of staff! Just popped in because my smart self got my entire makeup bag hijacked, and Cara (spelling?) was beyond helpful in getting me color matched and stocked back up on everything.
Each and every time I’ve gone into MAC stores there has been an incredibly pushy sales tactic to have me buying products I don’t usually use. Cara was nothing of the sort, she helped me snatch up the bare essentials that I needed and out the door happy. Thank you ladies!

Four employees milling around and I couldn’t get any to help me. Waited in line to ask cashier to grab the two items I needed, and she took somebody behind me first «because she was helped by an artist».
When it was finally my turn she didn’t know what one item was so I was told to wait for an ‘artist’. Um, yeah.
Finally got someone to help me and she also said she didn’t know what the one item was so I said «That’s fine, I’ll just get the one then.» After waiting in line AGAIN, I got up to the front only to find out she’d brought the wrong item. Funny enough it was the one nobody seemed to know about so that worked out, but this was a total PITA.

TREAT YO SELF. You deserve it. Best lipstick hands down. helpful and beautiful staff. yes its expensive but im thinking of quality and they do it right. PRO TIP: save your receipts and save the boxes, plastics, tubes, everything. hold on to it! they recycle and you get a free lipstick when you turn in 6 recycle items. click the link for more details or go to their website.

I’ve been to many Mac stores, but this is the first time I’ve been to this one at the Domain. I can’t express how thankful I am for all the help I’ve received. Thanks ladies for waiting on me and helping me find my glam look. You’ve found a return satisfied customer.
Mac people always go the extra mile to make phone calls to help find what you’re looking for and I appreciate that. They made my visit effortless. Even taking the time to walk me through exactly where I could find them.

I was so impressed with my first experience at Mac Cosmetics at the domain, I don’t typically even leave reviews for corporate/​chain stores but I do just have to rave for a minute. I walked in and was instantly greeted and offered help, despite the fact that there were several other people in the store.
The girl who helped me was polite, professional, and attentive. Despite the fact I’d been running errands all day in an old tshirt and hole-​y TOMS, (not typically how I would be seen in public but my elopement is next week and I needed to buy a bunch of stuff). She diligently helped me out, and very quickly was able to recommend everything I needed (from foundation, to lips, to eyes) for exactly the look I was going for. She also arranged it in such a way so as to get me a lower price since I was buying so much.
I bought it all and can’t wait to start using it! :) I’ll definitely be back!

This store is always pretty crowded, especially on weekends, but they keep it fully staffed. Lots of hands on make-​up applications and tips offered. Well stocked.
What else is there to say really? It’s MAC. I LOVE MAC! Best matte lipsticks EVER! Viva Glam! And, they donate lots of proceeds to AIDS/​HIV foundations for research and prevention. A+++!!!

I have to upgrade them.
This location is the most convenient one for me, so I end up there whenever I need a MAC anything. Just as I previously mentioned in my earlier review, I love the product, but loathe customer service level at this location. That said, the makeup artists there are by a long stretch the most competent ones I have encountered out of all the makeup stores in the area. Their advice thus far (aside from the lip tint from my first visit) has been impeccable.
I am scheduling a makeover appointment in the nearest future and will see what magic they can weave.
P. S. Word of advice: It is a personally tested truth that the nicer you are dressed coming in, the friendlier they become (Hell-​o, Shallow!). It is a directly correlated relationship.

John at the MAC counter at Nordstroms is the BEST hands down. I recently moved to Houston and have not found anyone close to the perfection that John does it. He is wonderful!

My expectations from make-​up places are low. The consultants imply that you look like something sad and putrid, and happen to have $ 200-​worth of recommendations that will transform you into juuuust tolerable. A beautifully-​done make-​up consultant with a penchant for the theatrical (bright red hair, voluminous everything) was my MAC resource. I was nervous.
me: Hi. I’m… uhm… looking for eyeshadow I can apply with my pinky while I’m driving to work.
her: Great. Here are 3 ideas for colors that are super great without needing to blend with anything else.
me: Ahhh! May I try this one?
her: Sure. (applies it diligently with professional equipment I don’t own). There.
me: Wow. Okay. Not totally convinced. I’ll also try this other one.
her: Sure. We can compare both eyelids. (again applies it way more carefully than my pinky does)
me: Brilliant. (blink each eye individually in front of the mirror, looking like a sleepy hooker). I pick the first one.
her: I agree. Let’s even you out so you don’t look crazy with two different colors.
me: That’s a great idea.
her: This color’s great, it really makes your eyes pop.
me: If they pop anymore they’d fall out. Bahahahahh!
her: Bahahahahh!
That’s it. Crazy, right? Then I bought it and they didn’t try to upsell me on anything else or tell me something about my pores or that I needed a new head. I’ll probably go back for fancy mascara, or whatever the kids are wearing these days. Baby steps towards womanhood, kids. Baby steps.

I am a makeup snob. I wear mostly MAC cosmetics. I have been to ALL the MAC counters in Austin and there’s none as friendly as the shop in the Domain. You are told hello as soon as you walk in the door. I went into Sephora for 30 minutes today and not ONE person reached out to me or said hello. It just reaffirms how much more I love to shop in my Domain MAC store. I’m always pampered.
I have to say that Codie is amazing. Of course, she knows everything there is to know about MAC. As soon as I walked in the door, her happy face and genuine greeting put me at ease. She helped me understand more about products, showed me how to apply them and sold me on almost every product she used, from brushes to blushes. Codie was SUPER personable. She made me laugh and we got to swap stories as we played with makeup. I’m getting married in July. Codie helped me pick out a color scheme and chose items/​colors that I never would have. She sat me down and applied the products. Honestly, I’m never impressed when a makeup artist does my makeup, as I often feel like a clown or just overdone when we’re through. Not so with this gal! I didn’t want to take the makeup off that night because it was SO well done, SO well blended and I felt like a princess! When I saw what a superb job she did, i booked her to do my makeup for my wedding related photo shoots and will be having her do my makeup for my wedding. WAY impressed.
If you are looking to work with someone who knows makeup and who has an AMAZING attitude, go the the Domain MAC store and find Codie. I promise, you’ll not be disappointed and her mad skills will have you soon addicted to MAC’s products. I know I am!

Minis!
I flew out from CA and was disappointed that I couldn’t take my Mac FIX spray because the bottle is too large for TSA standards. But this MAC location carries minis — first time I’d seen them.
Second to that is their pigment product… glorious sparkly dust that can be used in your nail polish, lip gloss, or as a shadow. Gorgeous colors too.
A rep was happily available and very helpful also, being that she’d been with MAC for over 7 years. That’s loyalty. I find that many MAC specialists have been with MAC for quite a few years, which says something for MAC as an employer.

Standard MAC store with a sleek black and white color theme and tons of makeup!
The MUAs here had EXCEPTIONAL customer service. I mean usually MAC MUAs are all really friendly and helpful. But, this store takes it to a whole new level! Didn’t feel like awkward small talk and I got the product I needed :)

As if my love for MAC could not be any stronger, well here it is:
MAC has acquired (formerly by Prescriptives) FALSE LASHES MASCARA!!!
Need I say more? I meant to write this a few weeks ago when I learned of this awesome info! Pass it on!

As the first man to review this place I have but few words. I speak sincerely when I tell you that MAC cosmetics = wife happy.
Spread on glitter (aka sparklies) makes the world go round and round sometimes. Shades of this and that with an emphasis on making women smile ear to ear. I love this place because she does to.