Lotus Village Apartments

BED BUGS
If I could put a 0 star or negative I would. Never have I dealt with such unprofessionalism from management. We are good tenants. It is just mind boggling how this manager is… it’s not ok to yell at tenants, I don’t care how frustrated you are. There was no cause.
I can go on and on. Cockroaches every where. We pay a monthly pest control fee but noone has actually ever seen the pest control people.
Poor communication and a stressed out over emotional manager who does not know her job well and from the way she acts doesn’t like her job at all.
Nothing has changed with the dog poop, its everywhere. Work orders are half completed, you can pretty much count on having to send another one in for the same thing within a month. Elevator still breaks down. I think the limit on cars being towed is 2 a night, oh geez, what an improvement. If you have a non compact car, your pretty much SOL.
Security gate is still broken, they managed to fix it for the day the inspectors came to inspect the apartments, which I hear they failed. It was back to being broke again the next day. Boy I feel safe!
Bad credit? I can relate. But dont settle for this place. It’s absolutely horrible and a miserable place to live. Such a shame. It shouldn’t be this way.
Sharing my bed bug experience I am having in this place
Found Bed Bugs in our apartment. Was told we brought them in. I’ve never ever ever been around bed bugs. Sooo there were these inspectors walking through each unit to inspect a month or so back, shocking –they failed inspection — so they came back to inspect each unit again. We suggested perhaps a bug caught a ride on one of these persons and thats how we got them. Or perhaps its the maintenance people who hang around the dirty dumpsters tearing apart beds and rummaging through trash that may have been brought to us that way. Again, the look of crazy. She said that was not a possibility.
Now its a battle between calling Corporate office, Orkin and management here. When we were given the checklist to prepare our home for Orkin, we had questions, the manager just looked at us and said «I dont know, Ive never had bed bugs before» well guess what? Neither have we! I had to call Orkin and have them go over with us, I did this in the office and the manager went nuts! She was claiming I was insulting her. I had told Orkin that we were not receiving clear answers from our manager, she did not know. This is the truth.
We did everything we needed to for the treatment. This also came at the time to renew our lease (I know, im crazy, but we cannot take these critters to a new place and our credit is bad plus we are struggling financially at this time). My husband goes to the office to see if the paper I missed an initial on could be brought to me to initial, when he goes into the office — he is met with hostility. The manager is having a Jerry Springer moment with him, shes threatening to add late charges to the fee of the Orkin pest treatment acting irate and very very unprofessional — and there this is in front of other people. d
I had asked her when I would be expected to pay the bill a few days before this, she told me that she has to get paperwork processed via Orkin and it will then be posted to my online account. I said that was not a problem, I will be able to pay that Wednesday. Well Wednesday came and no bill was on my account, or the next day. So when my husband goes to pick up that paper, the manager is freaking out saying that I lied to her and that I would pay late fees.
Seriously??? Am I to just give you the money? Wow! So not sure if its a scam or just miscommunication. My husband is a gentle person who is disabled, he did not deserve to be treated as such.
We are good tenants, no complaints against us, been here over a year, we have made 1 late payment and that is because we both had major surgery that month and finances were tight, but we paid it — I think 3 days late.
I am at a loss. I have never ever had to deal with a manager who clearly dislikes her job and really has no clear understanding to even know how to do her job, someone who is so very unprofessional and just insulting. What gives you the right to raise your voice to us?
Need I mention that I have a work order again for my washer. Another work order to stretch my rugs back because we had to remove them from the track to prepare for the bug treatment. Oh, not them, but us — we had to do that — watch them try to charge us to fix it too. Oh and another work order due to the excessive cockroaches climbing the walls and counters. And no, we are not dirty or clutter types of folks.
I believe she is holding my work order hostage until I pay the pest people. I am waiting to get a clear answer from corporate on how to proceed. I may also need to reach out for legal advise also. This is a mess.
I cannot express enough — DO NOT MOVE HERE, KEEP KIDS AWAY, NOT A FAMILY PLACE

‼DO NOT EVEN CONSIDER HERE‼ POOR MANAGEMENT ‼ UNPROFESSIONAL‼RUDE EMPLOEES‼ I got stuck in the elevator and almost suffocated to death tonight, due to the poor management, they didn’t even leave a «out of order» note on the elevator door to warn residents not to use it. They make you pay pest control fee every month even though Cockroaches crawls everywhere in the cabinet, bowls, dishes, floor, ovens, walls, carpets, beds, furnitures, sofa, bed, closet, restroom. I even had one crawl out of my purse! never lived in any apartment under such a low quality management my life. ‼STAY FAR AWAY‼ COCKROACH INFESTATION ‼

Had a 1 year lease ended May 2015. I was excited, as this was my first apartment (i am a college student). I ended up staying with my boyfriend most of the time because of the noise. There is a dog park. But not all dogs get along with each other and people take their animals out at different times and sometimes too late or too early. It seems like all the kids live in one apartment because there was always a group of kids running around with no supervision, being all rowdy. The location of the pool sucks because everything echoes. And sometimes people like to sneak out late at night and people can hear it all. They had recently installed a big american flag that is pointless. You can’t even see it from Lamar and the wind makes it flap and this metal thing bang against the pole constantly. After staying with my boyfriend, I needed to stay back at my place for one night, and I could not sleep whatsoever. It was so annoying. There is no peace and quiet at this place. The management changed at the beginning of the year. Went from happy, friendly women that listened at tried to help the best way they could to grumpy old Mexican hags that obviously need a new job. (And I’m Mexican) I tried to suck it up but every encounter I had had me leaving with steam coming out of my head. I always got compliments about my place from friends and family but it only LOOKS pretty. It is a bad environment. There are nothing but parking for small cars. You have to have a parking tag and your guests has to have a guest parking pass or they get towed. I have been trying to call them about a balance on my account and they don’t return your calls.

Current resident (2 years now) and leaving soon
The first 3 months was great, the apartment is new and everything was clean. I used to walk with my daughters at the back of the apartment where the grills are but you can’t do that now.
Everything other than it was new when we got there I would consider cons. Here’s why.
Inside the apartment
1. Cheap Washer — First time we got into the apartment, even though the washer was new, it was so cheap that it can barely wash small loads. I complained to the management and even they say that it what they bought was cheap and there is nothing they can do about it.
2. Unsafe for kids — If you are thinking of moving here with your kids, think again. Once you get a tour of the house, notice the corners are very sharp. Unlike other newly created apartments, this was done cheaply
3. Cheap blinds — The blinds on the window and doors are so cheap they break easily and they will charge you for every blind you break.
4. Thin walls or poorly designed? — I live in a 2 bedroom apartment and I can’t use my 2^nd bedroom because it is right beside the next apartment’s living room where they have the TV. My walls would shake every time they watch a movie or play music. Complained multiple times to the office but they would only give notice and never do anything more than that. Toothless bite?
Outside the apartment
1. Dog poop everywhere! — See for yourself. Just walk around where ever there is grass and see there is dog poop in every build. Come by the apartment at night around 5 – 6 and you can see the people walking the dogs don’t pick up after their pets
2. Thieves — This was the first time I encountered this in the US. I’ve had my mail stolen and I called the office and they said there is nothing they can do about it. I was not asking for reimbursement but more security would be nice. I also saw a car and a Harley bike stolen since I have been here.
3. Thugs — There have been multiple instances of shady people trying to break into other apartments in broad daylight! This was also a first time for us!
4. Expensive — You can get the same price of this apartment somewhere by fm 620 and Parmer but you won’t have all these troubles.
5. Elevator is always broken — Maybe ¼ of the year, the elevator is broken and it takes almost a month to fix it.
I would not recommend this apartment. I would even go as far as saying that older apartments are way better than this one. If you still want to rent here even after reading this, I would say good luck to you.

Imagine you’ve just woken up to your alarm that always rings too soon, and that you’re standing in front of the bathroom mirror with the water running brushing your teeth. Your feet are still tingling, which is unusual unless you slept on them wrong. You decide to wiggle your toes to make the feeling go away, but you can feel the carpet fibers underneath your feet. Somethings wrong because you shouldn’t feel anything when your foot is numb. You look down to find that you’re standing in a pile of ants. This must be a dream right? It isn’t. This is reality, and this is only day 2 in my new apartment.
My mind shoots back to my small daughter having walked through my bathroom a few hours prior to use the restroom. I rush to her bed and pull off the covers to examine her body. She’s fine. Thank goodness.
The ants are everywhere. Laundry room, kitchen, they come and go in the bathroom. I have only emptied out my smallest storage after downsizing from my house, and all the boxes are still packed up and stacked. I walk out into the kitchen and notice something running across the wall. I pick up my sandal and smash it. COCKROACH. My food isn’t unpacked yet, I like to wipe things down once more before I unpack my food supplies into different cupboards.
I take some pictures and email them to the property folks along with some maintenance requests. I’m told someone will come out and spray on Tuesday, no big deal right? WRONG. Thursday rolls around when they finally come out, and the cockroach that I saw has actually become and INFESTATION. They are coming out of the cupboard cracks, the plugs in the walls, and the kitchen sink.
My things are still packed, I cant cook food or unpack food as I’m afraid I’ll pick up this problem that I moved into. I don’t want to carry around this infestation with me. Today is day 7 in my new apartment.
Since I’ve already written a lot, I’m just going to leave points:
— Daughter showed up to her preschool with a cockroach on her backpack.
— Young brother is afraid to sleep in his bedroom.
— I kill 6 – 20 cockroaches a day still.
— I’ve had the apartment sprayed on top of the apartment complex, and they are still coming in, living in somewhere.
— Neighbor #1 says that this problem is new, and that he just noticed it 2 weeks ago.
— Neighbor #2 says that this has always been a problem, and he’s happy that he’s moving out.
— Apartment complex told me not to wipe down the poison sprayed (they only sprayed in some areas) and to unpack my food and belongings on top of it. UNACCEPTABLE. Would you feed poison to your family???
— Apartment complex finally offered to move me to a new building, but said THEY WILL NOT PAY THE TRANSFER FEES.
— Apartment complex has offered me $ 250 off of my rent for the «Trouble» I’ve gone through. INSULTING. I explained that people don’t sell broken cars because it’s illegal, and what they
did was lease an apartment infested with cockroaches and ants to me and my little ones (They said they had no idea the ENTIRE BUILDING was this bad).
I asked to leave peacefully without breaking my lease, and receiving my deposits back (Not an option to them).
I sent emails, photos, and talked to them about this issue. I agreed to giving them a chance to spray knowing that the probability of it not working was high.
These are my options now:
— Stay in the apartment, move my stuff into one of their garages for one day free while they bomb my new apartment. Let the poison stay all over the place for 3 – 5 days without wiping the surfaces down making the apartment inhabitable. (They didn’t offer to put my family and I in an hotel during this time. They want us to deal with the poison.) And clean up the cockroaches as they die.
OR
— Move everything to another apartment, pay all transfer fees and more than likely loose some of my deposit because I WILL NOT BE CLEANING UP COCKROACH carcasses.
You decide. Is this what you want to deal with?
I’ve got pics & videos to prove these living conditions. I need help.

I have lived here since January 2014 and my lease ends in August and we are definitely planning on staying. I have had zero problems with the apartment itself. The apartment is updated with nice wood floors, appliances, fixtures, etc. Not to mention the full sized washer&dryer were included, which is always a bonus.
The management is super accommodating, especially Kristina. Whenever we had an issue with the electric company billing us for months when we weren’t even living there, Kristina was on the phone with them and helping us out as much as possible. I live in one of the buildings that faces Ferguson Drive, and it’s peaceful and slightly away from the other buildings in the middle of the complex. I have a feeling the buildings on the «inside» are where most of the bad reviews and issues arise from.
The only complaint I would have would be the pool and fitness center. They’re sufficient, but I wish they were a little nicer and more «luxury» style. Overall, I have loved my stay here. Its right by I-​35, and close to HEB, Walmart, Target, and tons of food choices.

Currently a resident. This is my experience living as of 30 days.
Pros:
–Located behind Chinatown Center, makes some grocery shopping very easy as it is –walking distance. Accessible to I-​35 & MOPAC within a few miles distance.
–Washer & Drier included
Cons:
Where to start?!?
–Noise is decent. Can’t expect much from living in an apartment section.
–The surrounding neighbors consist of various cultures & incomes. Considering that these are «luxury» apartments it’s certainly lacks thereof.
–There seems to be kids around this area; however, i’ve yet to have problems with any. Kids will be kids & will run around, no hassle if they make noise every now & then.
–Elevator has not been cleaned since i’ve moved in.
–The smell of «pot» surrounds this area quite a bit. I’m not really sure to whom should i consult this matter since everyone is allowed to do as they please inside their conformability of their own residence. However, it is very frustrating whenever you have 6 plug-​ins & there is a reminiscing of «pot» in an apartment that is drug free.
–PARKING WAS OBVIOUSLY MADE FOR SMART CARS & nothing bigger.
–Gym door is always broken; therefore, no one has been able to use it. I mean, it’s pretty clean & everything but i think that’s because no one has access to it.
–Sent in a request to fix a burner in my apartment. Took 2 weeks to get someone to come in. I was not in the apartment when «they» came in. Nothing was done & a email was sent stating that the problem was fixed. The burner has yet to be replaced. Note: A note was left inside my apartment that it was «done». Meaning that they came in somehow.
** will update as time passes. I hope to make it a full year here. Nonetheless, there is a 60 day notice in order to leave & apparently a few cancelation fees. Being that i read the contract those fees could be waived as long as there is probable cause with noted messages given to management & nothing was done. Meaning that you have to contact them via certified mail & a notarized letter stating your problems. If nothing is fixed & the problem persist. You are free (of a few items)
*** i hope management gets a look at this & is able to work in keeping this apartment complex with a beautified look & persist to follow the word «luxury» as is falling slowly.
**** New update. The elevator keeps going out. I broke my leg & now i can’t get into my apartment being that i live on the 3^rd floor. I’ve sent various notices to management. Nothing has been done.
*****I also had to call 911 twice due to domestic violence (fellow neighbors). I was unsure of what to do, i called front desk, they said «I guess you can call if you wanna». Not very helpful.
I will be canceling my contract earlier.

So where do I start… My Fiancé and I are currently residents here since April 2013. At first everything seemed so nice and calm but like they say everything is not always what it seems.
–First everywhere you turn it smells like freaking weed. I even got asked once if I wanted to buy some while I was walking towards my car with my son and being pregnant!
–Majority of residents are people with housing because the property does accept housing sooo you can just imagine mostly what kind of people live here by just that!
–Cops are here like everyday… There’s been people that have gotten stabbed. From helicopters to detectives and under cover officers you name it. Crime scene here is expected anytime any day! Not safe at all specially if you have children.
–Parking spaces are beyond super small and if you are not parked within the 2 lines your vehicle gets towed for that and 20 other different reasons.

–By the 31^st of every month management puts all this annoying signs in front of every apartment door and in front of all the gates reminding you that rent is due on the 1^st and if you pay rent past the 3^rd is a 75 $ late fee and 10 $ each day after that! Really annoying for those who do pay their rent on time.
–I really like the apartments as far as inside. They are luxury apartments. From wood floors, black kitchen and marble looking counters. But I would rather feel safe of where I am staying, than having a luxury apartment where everyday there’s crime and drugs involved.
–So if you have a Family and you are looking for your next apartment complex I would strongly recommend to «Run» don’t let the nice looks fool you… because not everything is always what it seems!!!

Lived here for 7 months. First three months were heaven because only 3 apts were leased in our building. There were no parking problems, neighbor problems etc. Once people started moving in, that’s when things got rough. Cops are there everyday because each building had at least 1 dealer living in it. Plus it is between Rundberg and braker which is known as a bad area in Austin so cops are always around.
Unfortunately what makes this place bad are the residents. I had no complaints about the apartment itself, they were new so we never had to deal with the front office. The one time we did they fixed it right away. I like being able to pay online plus it was behind china town that had a lot of great food options.
I don’t complain a lot so I never dealt with management but I did not like a lot of the move out fees. Like if u lived there for less than a year it was a $ 45 carpet cleaning fee. I’ve never lived in a place with this much carpet so I don’t know if this is normal but I thought it was excessive.
All in all move in if last resort, as long as you not there all day your neighbors won’t annoy you.

Horrible noise. Horrible people. Horrible location. Cops are here for some reason everyday. Fights are usual. Noisy kids running around. Trash everywhere. Ghetto. Worst mAnagement. Tow your car for NO REASON. HATE THIS PLACE.