Lone Star Patio

Lone Star Patio is not a company with which I would recommend doing business.
I made an appointment with them for a review and an estimate for installing a screened in area under an existing roofed patio. Pete showed up on time for the appointment, seemed to know his business and made some suggestions for a solution. We settled on a plan. He said he would get back to me with an estimate for the job.
A week later I had not heard from him, so I gave the office a call and asked when I could expect an estimate. The receptionist said she would contact Pete and have him get back to me. I never received a call from him. I called once more and the receptionist said she would again give Pete the message. It has been almost two weeks and I still have not been contacted.
If they did not want to take on this job (too small, they are too busy, etc.) they should have been courteous enough to call me back to inform me. Instead it appears that they just decided to ignore me and hope I would «go away». I found this very unprofessional.
Needless to say and I will not be doing business with Lone Star Patio.

I was very hopeful when I contacted this company looking for a screened in porch and patio. They called me back the next day and scheduled a consultation. The person doing the consultation seemed quite competent although he did seem rushed and seemed slightly annoyed by my questions. I saw him on a Friday and he told me my estimate would be ready the following Monday, 3 days later. A week and a half passed and I still did not have my estimate. I called to inquire, and without any apology for the delay, he kind of brushed me off and said he was waiting on some additional info and he’d be back with me soon. I still haven’t heard anything. Thus, I definitely cannot recommend Lone Star Patio simply from the standpoint of poor customer service. They may do great work once you get them but the customer experience has been poor, so I am actually looking elsewhere. I am afraid this would be the type of service I would get throughout the entire project if I chose them, so I have decided to go with another company.

We have a very large courtyard approx 22×22 feet and wanted to have a pergola that made the space much more usable, but at the same time did not make the space feel enclosed. We also did not want the maintenance of wood (i.e.: staining/​painting/​etc). We searched for a provider for months and finally found Lone Star Patio. They use a product called alumawood that in my opinion is far superior to wood. It comes in custom colors, can be shaped to the patio, withstands 80mph winds (although Austin is unlikely to ever have this), and has a lifetime guarantee. Michael Baird headed the project and drew up the perfect design for our courtyard. Our courtyard is not symmetric, but he designed it so it still covered the entire courtyard but still looked geometric and custom fit it perfectly. The Pergola matched our bricks and paint so well it looks like the house was built around the pergola! Casey (KC) was the builder and he did everything exactly right. His attention to detail was amazing, and he did the project in 3 days.
Lone Star asked for no money up front, and did not ask for the check until we were completely satisfied with their work. The communication, work, and final project was absolutely perfect. I highly recommend Lone Star for any projects.

These guys just finished screening in my porch and I am ecstatic to have a mosquito free porch. The end result is great, and the service was mostly good. They responded and came out promptly when I requested a quote, and were similar in price to another quote. They discussed different options with me and brought color samples. The only problem I had was that I was told it would be three weeks until they were able to do the work and it was more like 6. However, they gave me a discount from the original quote and the final install was just what I wanted. The installer even called me when starting to be sure he understood some of the details.