Leif Johnson Superstore Central

I was looking for a used truck, I found one on I want to buy used. I went to Leif to look at the truck, there I met Angel Ortiz. Angel was extremely professional, friendly and personable he made my truck buying experience very enjoyable and hassle free. I would also like to thank Tom Hutchinson as well. Tom made my wife Debra very comfortable and took the stress of purchasing a vehicle very easy. I would like to thank both Tom and Angel and Leif Johnson for the great experience. I highly recommend using Leif Johnson for any future vehicle purchases
Thank you
Bob and Debra Sterling

Drove from shiner to get a truck for my nephew, no problems, no fuss, Ask for Erick Lopez

We were in the market for a used car upon moving to Austin and saw that Leif Johnson had a selection of pre-​owned vehicles. At the dealership, we met with Drew «Tennessee» Gookin, who is technically a salesman for Leif Johnson Ford, but helped us with our used car purchase as well. He was friendly and personable, making the stressful process of buying a car a bit less daunting. Drew helped us test drive a MINI with low miles we really liked.
All the deal makers at Leif Johnson Superstore Central were professional and business-​minded, but the numbers didn’t line up the first day, so we walked. The next day, however, we had second thoughts and called Drew. He drove into work on his day off to help get us into a car. Armed with a bit more information and a conviction to decline all optional accessories, the negotiations got closer.
Did I end up paying a few hundred more than I wanted to pay for the car? Yes. But Drew and Steve did make the process mostly painless. Signing and title transfer were easy. I’m happy with the car. Would recommend going to Drew in the future for a new Ford or a used car from LJSC.

This review is for parts. I needed new door lock actuators for my 2010 F150. I went into parts and purchased the parts for the best price I could find anywhere. Later I opened the boxes to find that one of the parts was an old part. I called the part center who brought the part I needed to me replacing the old one that was given to me by mistake. Everyone makes mistakes but how you fix them is what counts. What a great service. I will defenitiley go back. Thanks to Melissa for all of your help.

I recently went to LJF to buy my 2014 Scion IQ. Rambunctious family in tow! Gabriel greeted us on the lot and immediately got me in the car for a test drive, he was professional and personable. I came pre-​approved with a trade so the process was quick, water was provided to keep us comfortable, considering how busy they were we were in and out much quicker than expected. They were too busy that Saturday to detail my car but they gladly invited me back to have them do so during the week. The last step was the dreaded paperwork signing Ryan helped me out and he was FABULOUS! He incorporated humor into it, catered the speed of each document to my needs, what a great way to round off the experience. Many thanks to Gabriel and Ryan F! Keep those guys around!

The people at LJFord were wonderful. We are a family with 6 kids. We looked for a good deal on a econoline van. My husband and I knew what we wanted and how much we were willing to spend. Not only did Dee Yeo help me find what I was looking for, her and Ryan Fisher made sure I got financing that kept my payments in the price range I told them I needed. Ryan also got us a great deal on a warranty that fit our needs. The two of them didn’t push me into anything. Super helpful. Greatest part is that with six kids I don’t have time to sit in a dealership all day. Dee took care of almost all the paperwork before I got there. Together they made the car buying experience easy. Thank you to Dee & Ryan

My husband and I recently bought a used 2013 Chevy Volt at this location with Michael. The process was long (took about 4 hours), but buying a car is a long process anyway, so we did not care. We were okay with it. The main thing that made this car buying great is that we did not only get a great deal, but we also did not get a lot of pressure. We did our research beforehand and we knew what we wanted at what price and we got what we wanted. It was a great experience and very stress-​free.

Had a pleasant experience buying our car here from Zach Taylor. I did my research and knew exactly what I wanted. Went in and was helped within 5 minutes and was out of there in about an hour. Told Zach what I wanted for my trade in and how much I wanted my payments. He came back with more than I asked for. Trade in was more than I asked and payment are less than I asked. The finance man Ryan Fisher was also very nice, in and out of his office in just about 45 minutes. All in all it was a great experience, we will buy again from this dealer. Thank you Zach and Ryan.

So after receiving a call back from Lief Johnson Ford customer service manager Ruben. He informs me that they do have lots of problems with scheduling auto appointments and my complaint isn’t the first. He said they had lots of things they needed to work out So in other words while they work out these issues, customers who are scheduling car services and have a busy schedule themselves and need their vehicles are just playing Russian Roulette with Lief Johnson’s Ford service department when it come to scheduling appointments.
My advice to Ruben was to advise people who choose take make appointments that «they may or may not have an appointment when they bring their vehicles in to LJF» and see how that works out for them! Good luck folks!

I took my Ford Ranger here because of an overheating problem. I had an inkling that it may have been the thermostat, but didn’t know for sure. I thought about trying to fix it myself, but I was extremely busy with other projects and didn’t know how long it might take for me to figure it out, so I bit the bullet and got it into this shop.
After waiting for a while, the service rep collects me and takes me out back to where my truck is sitting. His cohort is standing by, and I am told that he is the chief mechanic there. Together they tell me how there is a crack in the top of the radiator and that is the problem. The whole radiator needs to be replaced they say, and it would be about $ 800. Looking at the «crack», I was completely flabbergasted because it was no crack, it was just a seam in the plastic, a vestige of the molding process. Completely straight, completely horizontal, extending to both ends of the top of the radiator. But they stood together in solidarity, it’s not a seam, it is a crack, and it is definitely the cause of your problem. And if I leave now, without getting it fixed, I’ll probably destroy my engine.
I know a lot of auto repair places lie, but what amazed me was how they stuck to their guns after I called them on their BS, quoting their years of experience and knowledge and belittling my observations. Most places will try to backpedal a little when they realize you’re not as ignorant as they’d hoped.
But I took my chances and left, driving straight to AutoZone for a thermostat. It was $ 12 or so, and maybe a few minutes to install. It solved the problem COMPLETELY.
This was in 2008 so maybe they have more honest employees now. I won’t ever go back though.

This has been the worst car buying experience I have ever had. First they sold me a car with four scratched wheels. I pointed it out before finalizing the paperwork. They said they would yake care of it and not to worry. Three hours later paperwork was done and they said «nothing we can do about it» 2014 Ford Flex 11 miles cash deal and they wanted us to leave with badly scratched wheels. After that it has been loose bumper, fading paint, grinding window all within 30 days of purchase. My wife called the service department almost 20 times and gets put on hold and no one answers. Absolutely ridiculous experience. Avoid them!

What a nightmare!
We purchased a used vehicle from LJ Superstore in July 2013 (Ford Escape) and paid for a 3 year warranty. Over the past few weeks the vehicle has randomly stalled out while driving. The first 2 times we were able to just restart it and go on. This last time it would not restart. We had it towed LJ Ford Central on Thursday afternoon and my wife was told she would be contacted the next day about the problem/​repair. The next day we had not received any contact so I called them at 4pm. Right from that point it was apparent these folks are inept. I called the main number and asked for John Ramirez, he was the service rep that promised a call back, the person that answered the call said she didn’t know who he was and asked if I was sure I was calling the right location. After several minutes of round the merry-​go-​round of stupid I was transferred to the service department and eventually was connected to John Ramirez. At first he could not even locate our vehicle in their computer, then he says «oh here it is», then places me on hold for an eternity and then disconnects me. I call back, go thru the same BS to get to John Ramirez and he tells me the car is ready to be picked up. So I drive my wife there and drop her off to pick up her car. Then Ramirez tells her he made a mistake that he mixed up her car with someone else’s and actually they had not even looked at her car.
This is all happening @ Friday rush hour in Austin during a torrential rain and I’m already miles away when she calls me to come back to pick her up. I get on the phone w/​Ramirez and goes into this lengthy «explanation» of how busy he is, mistakes happen, he is sorry, yada=yada=yada! He also states they won’t be able to even diagnose the problem till Monday OR Tuesday. When asked how he could rectify his mistake, I was told he couldn’t do anything. I asked about a rental car which is included in our warranty, he stated that is only included for a «qualified» repair which he does not know if it is because they have not even looked at the car so we would have to pay for a rental. At this point I am so livid I can’t even speak, I just went there and rescued my wife.
The one and only reason I am giving a 2 star rating on this review is this. I called and spoke to Gordon, the sales director. After describing the entire situation he immediately offered to provide a rental car at no charge.

Never again! I found a car we wanted online and contacted Leif Johnson via the Internet sales link. I was contacted by Steve Clark who said that although the car we wanted was at their Elgin location, he’d have it brought to the Koenig Ln. location. He also sent me the link to apply for credit so he could have that ready, and we agreed to meet about 3:00pm. We arrived at 3:00. No car. No credit approval ready. He said they were working a deal on the car in Elgin right at that moment, but if it fell through then he’d get it transferred over. But if not, he had over 600 cars that we could choose from. He then started the song and dance about not having the credit approval ready, but to have a seat and give him 5 minutes. I immediately began to feel uncomfortable.
Sure enough, he came back saying the credit wasn’t approved and started pressuring me about how much money we could put down. I asked him why he didn’t get the car transferred to his lot like he said he would, and he said he had been waiting on the credit approval. At that point, I was done. I told him we were leaving because he didn’t do what he told me he would do. He gave me a very sarcastic «good luck to you» as we walked out. We then went to Capitol Chevrolet, where I bought a car a few months ago, and walked away with the car we wanted with no hassles and no shady, greasy, auto salesmen giving me the run around.
Good luck to YOU, Leif Johnson Superstore.

Only go here if you enjoy stereotypical car salesman games and LOTS of dishonesty. I can’t tell you how many pitiful deceptions these guys tried to pull. They claimed I couldn’t get my trade-​in back because they had already sold it … within less than 24 hours! Naturally when I showed up at the dealership they «found it» parked directly behind the building. I tried to buy three different cars from these guys, and every time they said, «take it home for the night and drive it» and the next day there was some unforeseen problem that was going to make the car more expensive. Finally when I decided to buy a car somewhere else, they stole the keys to my trade-​in, saying «the key guy» wasn’t in, for days.
It’s an awful dealership. The sales staff is really rookie, dishonest, and lacks all integrity. I had a much better experience just going to another dealership.
Save yourself the trouble.

Best car buying experience ever! I went in to look at trading my F-​150 09. Thinking of getting one a little newer. Yoany Quintero was very patient and professional as a sales represenative. I could not have asked for better service. He was honest did not wait my time and was able to help in every way. Thank you for the newer F 150. I love the truck and the service! Yoany will get referrals from me!

This is the worst car buying experience I’ve ever had, or ever could have imagined. They deceived us and treated us poorly from the time we handed them our money.
1. They delivered the car to us without detailing it first. Only after 3 attempts and complaints did they rectify the situation.
2. They promised us a second set of keys, but didn’t deliver it until we complained on Unilocal,then apologized for providing a «less than perfect experience». Note that it took several weeks to get the keys, and that we were lied to by their team several times while we were waiting for the keys.
3. The car we bought from them had 36,000 miles on it. The engine blew out at 38,000 miles — due to neglect, which any competent dealer would have detected when they procured the car.
4. We had to pay a $ 500 insurance deductible to replace the engine. We kindly asked them to make the situation right, by reimbursing us. They declined.
I really wish I would have done more due diligence on this company before doing business with them. Had I read a review like this, I would have saved myself weeks of frustration and hundreds of dollars.
I highly recommend looking at the real reviews on Unilocal,Google, and other review sites before doing business with these guys.

I can’t say enough about how well I was treated by Eddie Gibler at the Central Koenig Ln. store on my recent car purchase. He stayed late after closing on Friday night then picked it up very professionally on Sat. morning. The pricing was up-​front and fair and the trade-​in was decent. I will return to him for my next vehicle and recommend him to all.