Lamb’s Tire & Automotive

I have been using Lamb’s Tire Center for the last 10 years. The last several years, and especially at this one particular location, the service has gone downhill so much that I refuse to use any Lamb’s Tire Center any longer. My last visit was in September and I went in for my usual oil change, fluid top off, and tire rotation. They supposedly changed the oil, and topped off the fluids, but said two of my tires were in poor shape and they wouldn’t rotate them. All fine and dandy until my brother comes to visit and looks at my car. He said my wiper fluid and coolant were practically nonexistent. The wrong tires were on the front of the car and they should have rotated them to the back. They also try to sell you everything and the kitchen sink. Yes, I’m a ‘girl’ and I don’t understand all the parts of my car, but I would like to trust that they know what they’re talking about and not out to gouge everyone.

I live in the area and ever since I moved here these guys have been awesome! I’ve taken both my car and my fiancé’s car here and my buddy Ken and his team of technicians always do a great job.
After reading some of the reviews on here, there is one thing bothers me. There are some reviewers on here that give them a bad rating over the diagnostics rates.
Even if you know what the issue is, they still have to hook it up to a computer in case you’re wrong. (Which happens a LOT). They can’t risk a customer coming back and saying they messed up a vehicle, those procedures are standard just about anywhere. The $ 93 diagnostic is actually pretty cheap compared to a dealership service center. And it’s better to schedule a diagnostic instead of popping right in. There is a line.
These guys are awesome, I wouldn’t trust anyone else with my car.

WARNING! Do not take your vehicle here if you love it!!! I have used Lambs a number if times over the years. Nothing spectacular but adequate. About a year & a half ago I took my truck in for A/​c work. Replaced compressor and reworked system and told me I had lifetime warranty on the system. A few mints later no cold air. Took it back in and they said had slow. Freon leak but they fixed it. But if there was a problem bring it back in. Few months later no cold again. Took it back in and new manager said no warranty and they did not stand behind old managers work. Wanted as much money as original
fix. This company can not be trusted with your car. I am in worse shape now than when I first took my truck there. Also found. a hole and leak in my tire the next morning when I told them I didn’t want them to do repair. I’m just sayin!

Lamb’s Tire on 620 has a friendly, knowledgeable and very helpful team. I’ve been there several times and each time the service was great. They have let me know what to expect and then met or exceeded my expectations.

I took my car in because the check engine light had come on. They presumably changed my pump and check valves and solved the issue. My check engine light came on again. Needless to say I did not and will not bring my car back here. Save your hard earned money and your car DON’T bring your car here! I used to be a regular customer… No longer. Dishonesty is NOT the best policy!

I have been going to this Lamb’s for almost 2 years now after one of their competitors just down the road let me down more than once. I have had nothing but great experiences since moving my business here and although I know that I am not a «big spender» when it comes to my two vehicles, I make sure that they both get preventive care (fluid flushes, oil changes, etc) to keep them running smoothly and reactive care when something urgent comes up.
A couple of things that have and will continue to bring me back here:
1) They always offer a free ride/​pickup from my place if it is going to be more than a couple of hours for service (either due to a lot of customers or just a mid/​major repair).
2) IF there is a recommendation for service of something I had not anticipated on my visit, they always provide me with a quote and let me know whether it is serious or can wait. They don’t try to ram it down my throat.
3) They always print out recommended service requirements for my vehicle/​mileage and explain any questions I have. Again, they don’t try to force anything down your throat.
4) CUSTOMER SERVICE! This is pretty much a lost art whether you are going to the grocery store or getting work done on your vehicle, but I have NEVER had one bad encounter with them and even while waiting for my vehicle have never heard the guys in the office get into argument or even raise their voice to at a customer who is/​was acting belligerent/​yelling at them.
5) Price you pay for the quality you get. They are definitely not the cheapest place around, but I have discovered (as most people do over time) that you get what you pay for. The are very comparable to other service station’s charges but I actually trust that they will do the work accurately and I won’t end up back there in a week because they did the job right the first time.
Cheers!

Don’t try to sell me a $ 93 diagnostic when you and I already know what the issue is!

These guys have done several tire jobs for us and always do well. The service writers are knowledgeable and friendly. Prices are maybe just a little higher than Discount Tire next door but you are purchasing real name brands like Goodyear. They have the tires in stock and usually can fit you right in.