Korcett Holdings Inc

Customer service was entirely useless. After calling about five different times and waiting at least 7 minutes each time to actually talk to someone, they finally put my name and phone # on some list and said they’d have a specialist call me (when?!). While waiting for this call that still hasn’t come I fixed the problem by myself and now I feel like a genius and also realize how easy it would have been for them to help me if they had actually listened or known what the heck they were doing. Good luck if you have a more serious problem than mine, you might as well just use the data on your phone for internet.

Korcett is not a traditional ISP. They buy their bandwidth in bulk from a real ISP (e.g. Time Warner Cable) and distribute it among the tenants living at an apartment complex. Because these guys are greedy fucks, they do not buy enough to match utilization during peak hours. That is why your internet is fine during the summer, when everybody goes home, and complete garbage during the fall, when everybody comes back to stream, torrent, and game.
In order to solve your problems, you need to sign up for your own, dedicated internet service. That means your own modem, your own bill, and your own bandwidth. Bypass Korcett completely. If you can’t afford it, suck it up and suffer.
Do not pay for their upgraded service. I don’t want to write another essay. Long story short, it merely raises your hypothetical maximum upload/​download speeds, but who cares if you’re allowed to go 200 mph when your tin can of a car can’t go higher than 60? It does NOT give you higher prioritization for what little bandwidth IS available, and paying these crooks won’t do shit to solve your problems.

This is your typical bottomfeeder ISP that has no other way of getting business than cutting deals with properties to ensure you can’t use a real company. Honestly, writing this review is pointless, because If you’re using these guys you have no other choice. 2MB download speed is typically under 500k. Buy the 10MB to barely approach 1MB. The suckup helpdesk clown who gave this 5 stars must have an incredibly depressing life. I would eat a shotgun if I had to work here.

CRAP!!!
We’ve had this internet in our apartment for two years, and for the first year it was below decent (a two star rating) The main issue we had complex wide were streaming issues and LONG LOADING times!!!
This second year after a update in our complex to improve on that system totally backfired! I’m lucky to even be writing this review right now. There are days where the internet will work fine, and other days where it will cut out seven times because it can’t find an IP address (complex wide, i might add)
I’ve already been on the phone with Korcett customer service and they said the situation probably won’t be resolved till December!!!
IT’S OCTOBER!!!
Please DO NOT choose Korcett, they suck!!!

I don’t even see the point of this company. I just got home from a week on the job out of town so when I got online, I was blocked by their website telling me I had to login. There is nowhere to create an account, and it says to call support but doesn’t list a number! For one these douches are lucky I have a phone to google their number, otherwise I’d be fucked. Then I had to sit around for 20 minutes until someone finally answered. He made my account but at this point I refreshed my browser and managed to just get straight to google. I asked the guy what the hell was going on. I don’t need to deal with this waste of time every time I try to use my computer. I’m only living in the UT housing for two more weeks. It seems ridiculous to have to deal with all of this bullshit when everything was fine without their «services,» whatever the hell they are.

Worst internet provider i’ve ever had. I unfortunately am using their internet without a choice here in Georgia. (Its provided by my apartment company). The company likes to throttle your connection to google and youtube every month. At first I had thought it was on my side for the webpages not loading until I loaded up a proxy and had perfect connection to those webpages. Calling their tech support was not helpful. They told me to trouble shoot, then when I called them out because it worked with a proxy they then tried to blame the proxy for causing the internet to slow down.
Overall, these guys suck. They constantly throttle my connection down to 50 kbs downloads, throttlle google/​youtube, and try to force you to buy new packages/​upgrades for their service. I’ll never choose these guys by choice ever. If I wasn’t going to be living in my current apartment for anymore than a few more months I’d unsubscribe and go with a different provider.

My apartment complex provides internet access for its residents, and in May of 2012, they switched to Korcett. I have had my share of low speeds and dodgy internet services from other ISPs, but this one takes the cake. I constantly had download speeds of .5 mbps and lower. Oddly at the same time, I was getting somewhere around 15 mbps up. I couldn’t stream a youtube video but I could have hosted Unilocal out of my apartment.
I placed somewhere around 35 calls to their customer service department begging them to try and fix their incredibly low download speed. I was bounced around for 4 months to no avail. I’ve never experienced such a potent combination of depreciation and pure unwillingness to do anything resembling work. For something masquerading as a customer service department, they are almost impossible to get on the phone and when they do actually answer they seem to have turned being incompetent into an art form.
The tier one technicians always blame the router no matter what you say. The tier two have some level of experience, however they back that up with absolutely no network knowledge and even less customer service skill. Getting tier two to answer a call was like trying to coax a stray cat out from under your car. Nearly impossible. I was bumped up to tier three after about 3 months (I think tier two was tired of the endless calls and voicemails). I was excited. I thought someone would finally be able to do something to help. He called me and was sympathetic, happy to help, and best of all, he seemed to know what he was talking about. He said I needed to use a program that would tell him what exactly was wrong. I downloaded it (slowly) and ran it. Nothing happened. I opened the code (im a computer science major) and my heart sank. The program that he had likely wrote himself simply tried to ping
(wtf?), got stuck in an infinite loop, and crashed. I emailed him over and over, trying to understand why he was doing this to me. He never responded. He never gave me any closure. Sometimes I still wonder what could have been, if only he had sent me a working program… I called off and on for another month, but my heart wasn’t in it anymore. Sadly, I gave up.
Now, I spend an unnatural amount of time at Starbucks. The baristas know me by name and my order the second I walk in the door. I know other regular customers by name. I have to talk to people instead of coding at home. Its awful. If you don’t want this to happen to you, avoid this god forsaken company and get yourself a real ISP. Or at least find what provider your apartment has before moving in.

I have subscribed to Korcett’s upgraded internet service for quite some time now and honestly, it was a really terrible decision as both the service and Korcett’s customer support is lacking in so many areas. Paying for my University’s on-​campus plan would have been cheaper and have afforded me faster speeds at wider swatches of time than Korcett.
The issue I’ve been having is that despite paying for a 20mbps download 2mbps upload plan, the speeds that I encounter at night are no where near that. They go below 5mbps. Admittedly, this seems very serviceable, but it’s definitely noticeable when I’m at home from 7PM to even 3PM trying to watch movies or stream music or even watch Youtube. The speeds are frustrating, especially knowing that I’ve paid for upgraded service. This is during peak times, to which Korcett support members have said the complex is not using all of its bandwidth. There’s literally no explanation because my speeds are fine during the day (what little I spend at my apartment). I’m a university student, and many are in the apartment complex I live in. Most are gone during the day and have to use extensive internet at night to work, so this is really terrible.
The worst part is the customer service. This is a team literally trained to avoid answers and accountability. The first time I called, I spoke to Grayson, who was actually helpful and had me do a few tests and take a few screenshots of a speedtest so that they could see what was going on. I emailed him back and got no response. I call back a few weeks later and then I speak to Ian, who I forward the previous email to and then he tells me that he’s ordering a technician to go out to the site and check what’s going on. He said I would receive a call once it happened. After waiting and enduring the slow speeds at night, I realize it’s almost been a month and no one has called or even emailed to update me.
I then call back and the first person I get is Sophia (whom is at least a level 2 support operator). I tell her the problem and she starts talking about looking into when the connection dies for some reason and I’m cut off again. I call back and get Sean, who’s Tier 1, and he asks for my name, phone, and email in-​case the line dies (which is ironic since Sophia didn’t do any of that and she probably could have helped me more). He takes my problem again and says he’ll elevate it to a tier 2 member named Sean, who will call me back later.
So before this story get’s too long, basically another person is supposed to look into the case and it’s been 3 days and I hear nothing. I don’t believe in the reviews on their website and I fail to believe that I’m suddenly the only one experiencing these problems.
I would strongly advise that you save your money on upgrading via Korcett and instead pay for internet service elsewhere. I know for a fact that UT’s upgraded service works consistently and has rarely failed me. I have been dealing with this problem for an entire semester, and have been trying to get it resolved for half a semester to no avail.