K&G 5 Star Transport

This guys seemed pretty reputable. He had several Craigslist ads and fancy business cards on there. He showed a picture of his truck. He was very polite on the phone. I had been in communication with him for several days and had it set up for him to pick up a sofa from one location and deliver it to my house. Confirmed again via text message as well as talking to Richard directly on the phone,. The guy I bought the sofa from reserved the freight elevator at his apartment tower and we were all set for Saturday at 10:00 AM. At 10:15, I called him to make sure he was on his way and he said he was but couldn’t give me the ETA but confirmed he was on his way. By 11:00AM, he still hadn’t showed. I called again but no answer. Again at 11:10, no answer. By then I left a curt message to not bother showing up. I understand movers have a hard time setting a solid time due to unforeseen circumstances that could make them run late on subsequent appointments. These are annoying but forgivable. Not communicating this and being over an hour late is absolutely unacceptable. Period.
5 Star Transport? Now that’s ironic. If only I could give you no stars.