JW Marriott Austin

My Fiancé and I have been trying to book a Suite at this hotel since January. We have now been strung along for the past 6 months to be told that we are unable to book this room. The reason being was that they needed to keep these rooms available ‘just in case’ someone came into town for an event and wanted to book a Suite at their ‘fancy schmancy’ hotel. If I remember correctly a wedding is an event, so I guess this means that we just weren’t quite important enough.
From the beginning, we offered to make our payment IN FULL to assure that the room was blocked, but were told that this was not an option. We were then asked to call back in about a month, and then again in another month, ect, ect…
We were never given a straight answer until this morning, a month before our wedding. And the answer was, ‘no that won’t be possible’.
Frustration does not even begin to express how I feel about this whole experience. We will NEVER attempt to book a room at the JW again. And I will be sure to inform soon to be married couples that mention being interested in this hotel about the terrible customer service, as I am in the wedding industry.
DON’T FLATTER YOURSELF JW MARRIOTT!
UPDATE: This is the General Managers reply back to me.
Scott B.‘s comment on your review:
«Casey, I am sorry to hear about your frustration when trying to book a suite for your wedding. Our system does not allow us to see availability for suites until 90 days prior to arrival. I apologize for any miscommunication on our part that did not make that clear. You are important to us and we hope that you will give us the opportunity to regain your confidence. Sincerely, Scott Blalock, Genera Manager»
That doesn’t even make sense. How are people supposed to plan ahead for vacations if this is your hotels policy?! Anywhere else you can book, AT LEAST close to a year in advance. People don’t plan trips on the hope that they may or may not be able to book a hotel room 90 days before the actual vacation, the want a solid booking. This Is complete BS!
Also, your lying because I just went on your website and had access to book a room as far out as May of 2017.

I came here from Tucson, AZ with a bunch of friends for a girls weekend. The hotel is stunning. I believe it is a new build and opened in February. From the moment we arrived we were given great service. The hotel was definitely busy over the weekend as their was a conference going on, as well as multiple other bachelor and bachelorette parties. Our room was well appointed, clean, smelled fresh and comfortable. I thought the pool would have been bigger given the size of the hotel, and did get crowded on Friday afternoon, but that is to be expected. Service was not very attentive at the pool chairs, but was great at the bar. On Friday night we had planned to go out for dinner, but it ended up downpouring in the elevator ride down. We decided to stay for dinner in Corner, but when we went in, the host told us he could only seat parties that had a maximum of 4 people… We were going to continue our search elsewhere, but decided to see what the lobby lounge could offer us. Our server, Whitney, was AMAZING and offered us every menu the hotel had! It was great because all 9 of us could choose something different and we were ALL satisfied. This was the highlight of our hotel experiences. Please give her kudos! I love that they have the front desk agents standing in front of the desk when they are not checking someone in or out. There was always someone available to help us or answer a quick question. I also really appreciated the letter that they slipped under the door regarding check out and the tips and tricks. I am in the business, and might borrow that idea. We gave ourselves extra time since we knew the hotel would be busy, and glad we did, even though the staff was plentiful and efficient! The team working on the front drive is TOP NOTCH. I would love to visit this hotel again and enjoy Austin! You should stay here! Oh, and the floor to ceiling windows are awesome!

This was our second night during a drive from Montgomery AL to C-​Springs CO. Our experience is in the context of a Marriott Elite membership stay.
The hotel is in a great location just off the Congress Ave bridge, famous for the enormous numbers of bats that fly out en masse each twilight.
The facility is very impressive and the staff, for the most part, was very professional and stood out during our trip.
We got upgraded to a top floor room with one of the best views of the downtown core.
The concierge lounge is of the standard that we experienced early on in our Marriott Rewards membership. Sadly overall they seem to have started to decline in quality, but at this location, there was always plenty of staff and the quantity, selection and quality of food and drink are better than we have seen in quite some time.
This is a very good facility and location for the price we paid.
The reason we don’t rate this location as 5-​start was due to our experience with the pool bar. I’ll save the long story, but during our short stay one afternoon, the service was such that I felt the bar tender did not merit a tip. I left the tip line blank and filled in the total.
Upon checkout, I forgot to look at the under-​door bill, and for some reason I though to ask the desk for another printout as my first copy was packed away and I hadn’t checked it. When I finally looked, I notice our pool bar charge was too high. I asked if they had a scan of the bill and the staff said yes. I suggested that someone may have added their own tip, and when I started to lean around the corner to look, he kind of flinched to not let me look, and asked me to «please wait here» as he printed it and left. He retrieved it and went to talk to his shift supervisor (I think) and soon it became a 3-​person discussion.
The supervisor came over and introduced himself and asked me how my day was, etc in a rather awkward way that seemed inappropriate at the time. I simply smiled and waited for his pitch to come. He then went into great detail explaining the various taxes on the bill which is why it was more than expected. I interrupted him and reiterated that this was someone adding their own tip, as I understood how taxes worked and pointed to the tip amount which I did not leave. I again asked for the scan as this was a computer printout he was showing me. They then said they had no scan. He seemed to concede defeat/​resignation and told the first staff to remove the whole pool bar charge, which he did.
I told them both that I was not concerned about the dollar figure that was added, (which was conveniently about 20% of the total), but rather small in reality.
My concern was that an employee saw fit to add their own tip amount after I had signed the bill. This amounts to theft in my opinion.
I said I would be interested to hear how they were going to handle the situation with their employee. This was more than a week ago, and I still have not heard from anyone. Compensating me by not charging for a couple drinks… hmmm, not sure.
Overall a very good hotel and without this one individual our stay would have been great. This one person brings down our rating to 4-​star as we acknowledge he does not represent the whole enterprise.
In my opinion though, the staff’s underwhelming response to theft that occurred lowers them to a 3, or below. I don’t think that fact I caught the theft should diminish the act.
Do not let our experience stop you from enjoying this hotel, but be very vigilant with your surroundings.

Just finished a 4-​night stay here and was absolutely blown away by the customer service from top to bottom all weekend long.
In one particular instance, Corey, the manager at the time, went out of his way to find some medicine that was deep in their shipment receiving room and unpacked when I said my fiancé was not feeling well. This was at midnight, nonetheless.
Food in both restaurants was spectacular, particularly the seven layer salad and chicken sandwich from Corner Star.

Very pretty hotel
Staff super helpful
Valet line a bit long
AC in room was horrible
The drinks at outside bat where very good
We had a great time here if you are coming into Austin do stay here centrally located and cool place
Since they are new the just need to tweak a few areas

Beautiful hotel! Seriously great atmosphere, excellent vibe, very stylish and clean. Great location only a few blocks from the Capital building and 6^th street, very close to the Congress street bats. Everything we wanted to get to was in walking distance. Some tasty restaurant options in the hotel and a Starbucks. The roof deck pool area is amazing– with great views of the city, full bar, great drinks. Amazing patio deck area. We had a great time by the pool. Lobby of the hotel is gorgeous.
I feel like some of the parts of the hotel are older– not sure if this is true or not (where our hotel room was located, although our room appeared renovated, it had a slightly older feel to it). It wasn’t very quiet or the walls were paper thin. Bed was not very comfortable. Still great overall, but other parts of the hotel just seemed newer. Also, I was not a fan of the hotel room bathroom doors, they were the ones that slide on a rail vs a full door that locks– it just seemed like a lack of privacy.

For such a nice new hotel our stay was awful… Room service lost multiple times and if/​when it it did arrive it took 1.5−2 hours and several calls to make that happen. Service at the pool was incredibly slow. The Bar did last call at 1 on a Saturday night, most ridiculous thing ever. Will definitely not be coming back, plenty of other nice plays to stay in Austin.
The food at the 2 restaurants was very good. That’s the only reason for the 2 stars.

I stay at a lot of Marriott hotels and I always have high expectations of the JW brand. I must say The Austin location meet everyone of them and then some. The bell man had my bags before I got out of the cab and escorted me to the front desk where I was promptly checked in and was given a great corner suite on the 31^st floor. It was clean, comfortable and very modern! I had a drink at the lobby bar and the service was above expectations. The service from everyone was very friendly and I look forward to coming back. This JW is a bargain for what you get.

I recently stayed at and attended a conference at this hotel and enjoyed both aspects of my experience.
The room was great. The bed was super comfy, the room and bathroom very clean and it was very quiet overall. I slept great the whole time. The phone/​internet connection was not great. I’m sure it’s because the want you to buy their wifi, but the phone connection was really bad too — it was hard to even make a call because it kept dropping out.
The conference ballroom and breakout rooms were very nice and the food for breakfast and lunch was tasty — which was a nice surprise. There was also a reception out by the pool on the first night and it was a great setup.
If I’m ever in Austin again I would definitely look at staying here another time.

I didn’t stay at the hotel, but attended the NXP FTF conference and have to say I really liked the hotel as a venue. The staff were great and the whole week was a super experience. Now, a lot of that is because of the organizers, but having a great hotel team to deploy food, meeting space, etc. Makes a huge difference too.
Big thumbs up from me!

Very nice hotel, staff is very friendly. Food was always tasty, really good Queso and outside restaurant/​bar is very relaxing great place to people watch. I unfortunately broke my foot there so never go to go to the pool or really see everything…

I love hanging out at the JW Marriott lounge bar and/​or grabbing a drink and quick bite at Corner restaurant located in the hotel. The lounge bar right next to the hotel lobby is a great place to grab a delicious drink and enjoy the nice ambiance. You can cozy up to a fire in the winter time or grab a seat at the outdoor patio during the summertime. The service at the lounge bar is decent, but it is better at the Corner restaurant. If you’re in the area, step in and check it out! It’s a beautiful hotel.

4 – 4.5 stars. Really enjoyed my stay here. It’s a really nice new hotel with large rooms. I especially liked the bathroom-​there was so much space in the shower and everything was squeaky clean.
The bed was so comfortable and everything in the room was laid out with simplistic and elegant organization.
Location wise it’s in the heart of downtown Austin, which makes it central to pretty much everything. At night the bar in the lobby gets super popping-​seems like a great spot for happy hour.
The only small complaint I have is that there was a strange smell throughout the entire hotel, but it wasn’t super noticeable so didn’t really detract from the experience overall. Would definitely recommend if you’re going to Austin!

I wish I could give this hotel 6 stars. Quite simply… It’s a beautiful place to stay.
1. The lobby is huge, and gorgeous, and convenient
2. The staff is super friendly and helpful*
3. The rooms are modern and cozy, and romantic
4. The location is surrounded by a variety of amazing places to eat
5. The executive lounge is stunning, and the food was delicious
6. The pool is on the rooftop
*I was greeted by a wonderful employee at the desk named «Katrina.» Someone give her a raise please. She was funny, and cute, and sweet, and informative, and polite, and genuine, and silly. «Why does silly matter?» You ask. If you asked that, I don’t want to know you.
I cannot stress enough how important feeling welcome at a hotel is when it’s your temporary home for work on the road. The staff at this hotel (specifically Katrina) were the perfect example of great people doing a great job. We need more places like this.
Unfortunately I cannot speak on parking convenience as I took and Über from the airport. That being said the staff at the entrance are eager and willing to help you find a ride to where you need to go.
P. S. Being a gold member really meant something for me here. I was able to grab tea and a snack before bed. For free. As I was recovering from bronchitis, this was a godsend. This hotel helped me heal!!!

Pool bar closed due to low demand according to management. Sunday at 3:00. There are 30 – 40 people out here wanting food and drinks! Not what I expect from a 4 – 5 star hotel!

The location of the hotel is exceptional. In the heart of downtown, convenient walking to many good destinations: the state capital, 6^th street (good eats and shopping), and boutiques.
The staff is friendly and helpful, they walk from behind the desk to greet there guests and walk them to the counter when checking them in.
We had a little hiccup with the door key scanner losing its charge completely and having to be replaced. Unfortunately I had to call twice while waiting at my room door. It took a totally of approximately 30 minutes and I felt it could have been handled more professionally. The first rep that came didn’t check to see if the key would work, handed us new keys and walked away, knowing this wasn’t the problem I called her back to get service again. Eventually the problem was solved so no harm done.
I would definitely look into staying here again if I come back to Austin and also recommend it to others in the area.

…Four stars for the aesthetic ~ but subtracted one because someone (maid I presume) came into my room, moved things around… but didn’t CLEAN and make the bed?!

I stayed here for a couple of nights last week and had a really enjoyable stay. The hotel is huge and is very modern, sleek, and up to date. It was busy and bustling, not just because of the conference I was attending. You literally walk into the hotel at any time of day and it’s busy and people are buzzing, as if it was one of the hottest places in town to hang out!
When I checked in the staff was VERY friendly and hospitable. Someone gave me a map and spent a good 15 minutes explaining places to go and things to do in Austin, especially as it relates to where we were. The hotel is located in an amazing area — I wouldn’t want to be anywhere else! I was able to walk 15 minutes over to 6^th Street, I was able to walk down to the Colorado River for a bat cruise one evening, and there were plenty of restaurants and stores in other walking distance neighborhoods (including Lamberts, which I highly, highly recommend!) There’s also a really cool Willie Nelson statue a couple of blocks away. And if you want to go further, no problem! There were at least 5 – 10 cabs lined up outside of the hotel at any given time, so no worries trying to figure out public transportation or Über.
The room I stayed in was very clean and comfortable. I also had a little bit of a view of the river (it wasn’t great, but it was there!) The only downside that I can think of is that there was no refrigerator in the room. The conference sessions were held in the ballrooms in the 4^th floor and they were nice… but even more importantly they were a perfect temperature! I HATE when hotels keep their ballrooms ice cold so you can only half concentrate because the other half of the time you’re thinking about how you’re getting hypothermia.
Overall I would recommend this hotel, and would gladly stay here again the next time I’m in Austin (which is hopefully sooner than later!) If you’re looking for a place that feels really warm and homey, this isn’t the place. To me it felt so modern that it almost felt a little bit cold or sterile. I’m the type of person who prefers a warmer type of atmosphere, so I didn’t necessarily feel right at home here. But I think that’s the look that they’re going for, and I think that’s perfectly better than okay.

We stayed at the JW Marriott for a girls stay-​cation, and really enjoyed our time at this new hotel in town. I’d been to the bar and a couple of the restaurants in the hotel prior to our stay, but was really excited to get the full experience.
The rooms are pretty spacious, and we had a corner suite with great views of the city. I will say there was a pretty odd smell in the room though when we arrived, but got used to it as the weekend went on. The staff was extremely accommodating and brought us two things we called down for within just a few minutes.
We had some drinks and snacks down at the pool area. Decent prices, nice views. But the way the lounge chairs are laid out on the pool deck makes it pretty tight. I kept thinking it would be super hard to walk through the pool area if there were many more people (only about 15 max when we were down there.)
There are a couple of restaurants and bars at the hotel, making it super easy to just want to stay put and not go anywhere else. Osteria Pronto had a great brunch buffet for only $ 19 per person. And Corner always has decent food and drinks. The one thing though I felt like the hotel was missing was a spa. As mentioned, I was there for a girls weekend, and we would have loved to get facials and massages there at the hotel… but that wasn’t an option. Very surprising for such an upscale spot.
So yes, I would recommend this place to stay for a weekend or business trip in Austin if it fits your budget, definitely pretty pricey. But extremely convenient to everything in the central part of downtown. Nice accommodations and friendly staff for sure.

Starbucks on the conference floor. Not a full sbux, just fyi. Limited juices no salads. Luckily Costco was next to the oil and gas regulation conference so we stole a frisbee and ran down the halls, we caught hand to hand completions the entire way lol.
I mean, valet 40 $ a day.
Rooms are stellar.
View is incredible.
Showers, accommodate two easily.
A little cold in the entire building.
Check your luggage before or after if you need to wait to check in or out early or late.
Lobby bar, old fashions to pass on, decent wines, crap ones too, just fyi. Décor and chairs are great for evening planning.