Julian Gold

Normally I shop at Nordstrom’s using a personal stylist. My stylist left for other opportunities, so I tried Julia Gold. The good: their selection of labels is quite good, and includes designers whose clothes I favor; they’re a stand-​alone store, and one avoids the mall traffic. The bad: the service was terrible. Granted, I was there while a sale was going on, which wasn’t relevant to me as I was looking for a gown to wear to a gala. One salesperson deigned to wave her hands over the crowded racks of clothes saying «Everything’s 75% off today, and after today it’s gone.» Fine, but not a bit helpful, especially since not one person asked me what I was looking for. I wandered around and found the evening gowns (only the ones on sale… not what I was looking for), and found two to try on. Clutching them over my shoulder, I wandered on until I came upon of cluster of three people chatting and asked «Are there any sales people in the store?» Turns out two of the three were, so I interrupted their conversation. The dresses were awful, I was overwhelmed by wracks of unsorted clothes, so I started to walk out. Another salesperson who was previously seated reading a magazine walked through lingerie and emphasized that «Everything on the rack is less than $ 14.00, though I had no interest in lingerie. I escaped through the door at that point. The experience was most like one would find in a mediocre department store with no salespeople. For upper end clothes, why would anyone go to Julian Gold?

Julian Gold was the first place that I went dress shopping. Judy was amazing, and handled my mom, her best friend, me and my future mother-​in-​law like a pro. No small feat… we are an intense group.
The dresses were beautiful and although I ended up finding a dress elsewhere I would recommend Julian Gold. Judy even sent me a lovely hand written note.

Re: Bridal
Their wedding gowns start at $ 3000 for a LianCarlo. Julian Gold is the only boutique in Austin who can expedite in four months! Judy is the best in her field in Austin, with decades of experience, coming from the now closed, St. Thomas. Because of her history of relationships with the vendors, she was able to expedite my $ 3950 Christos gown for free. My only wish, is that for a custom — made gown, they would have had a 2015 style, instead of the Spring 2011 that I purchased. Excellent customer service. Alterations cost $ 600 at Julian Gold, but Betty does a good job. The veil cost $ 210. Judy was conscientious in helping me stay within my budget of $ 5000 before tax. I was able to recoup $ 1432 by selling my veil and dress within five months after my wedding.

Despite the other reviews, I actually love the fact that the associates there do not hover over you! I think Julian Gold has the best selection of high end women’s clothing in Austin — on par with Nordstrom and Neimans — but with the added benefit of being a locally owned business! I even took my two young girls with me to shop, because I was in a pinch and needed a dress for an event. Everyone was super friendly to them, offering them drinks and cookies! And DO NOT MISS their makeup counter! They carry Kevyn Aucoin and By Terry, two awesome lines that can be hard to find. Their makeup artist, Shawna, is in my opinion the most talented makeup artist in Austin!!!

This place is awful– limited assortment of merchandise and the worst customer experience in Austin I’m pretty sure. The guy at the shoe area is the absolute worst part of the store. He has the most condescending tone and attitude I’ve ever experienced. I practically had to beg him to let me try the shoes in my size. I liked three things I almost considered purchasing, but because of the horrible experience I decided not To. Save your time and energy and just go to by George down the street.

I bought a Nicole Miller at Julian Gold several years ago and had a good experience (needed a different size, and the salesperson was able to have it transferred from the San Antonio store). Unfortunately, when I went in today to look for a mother-​of-​the-​bride dress, I was not even greeted by a sales associate. I spotted just one other customer in the store while several sales people watched me spend a good five minutes looking at gowns. Really disappointing; I won’t be back.

I had never been in Julian Gold before and, quite frankly, I was a little intimidated. My husband and I are in that wonderful group of people who are no longer in the middle class due to crash of 2008. Nevertheless, I needed a dress and figured, why not go check it out? I did and I am so glad. Connie, the sales lady, was friendly, helpful, non judgmental, and honest. She told me about an upcoming trunk show at which I did buy an actually reasonably priced dress that I love. But what was even more astounding was her customer service. She treated me as though I had spent at least 10 times that amount in the store. It’s been a loooong time since I’ve gotten dressed up or bought anything new and she helped me figure out everything, even pointing out where I did NOT need to spend money. Connie, you’re my girl. From now on, I’m coming to you FIRST! Yes, they have pricey stuff. But, they also have some reasonably priced unique items. Ask for Connie. She’s the best.

I went in Saturday to try a foundation that I read great reviews for but was also hard to find, it is the Kevyn Aucoin Sensual Skin Enhancer. Dillon was able to find the perfect match and showed some application tips, I was very pleased with his expertise and overall demeanor.

If I hadn’t purchased a gorgeous Oscar de la Renta dress a I would give 1 star. The customer service was terrible to say the least. Once I actually said «I want it» about the dress the attitude of the sales agent adjusted 100%, I’m sure that my $ 3,000+ dress commission that she got would make someone think differently about the customer they initially shunned. I felt like Julia Roberts in pretty woman. Flat out rude if you ask me.

I recently purchased an item at Julian Gold (one of my favorite stores) and had a problem with it. I went back into Julian Gold and spoke with the manager and told her what the situation was. She provided the best customer service that I have ever had. That store is fabulous … from the sales people (Connie) to their beautiful clothes, jewelry and accessories, to the management. I highly recommend Julian Gold. Without question, they are a fabulous store to shop at.

Julian Gold has amazing customer service and an unbelievable selection of 1^st class cloths and accessories. They are centrally located and you will not regret visiting their wonderful showroom.

worst service ever. i took a bridesmaid dress there to get altered, which i purchased from the san antonio location. the SA store was wonderful. very helpful and patient, eager to assist and go the extra mile. the austin store could take some pointers from them.
when i took my dress to be altered, everything seemed fine. i called ahead, made sure they had time for me that day, and i got in and out of the fitting without a hitch. they made me pay upfront, which seemed strange to me. they told me it would be ready in 2 weeks — oct. 15 to be exact. on october 19^th i called to see if it was ready for pick-​up — they said «yes, of course». i let them know i was going out of town for business, if they could please hold it for me… they said, «yes of course».
i went to pick up the dress on nov. 2. a month after i had dropped it off. when i got there they *gasp* couldn’t find it. they asked my name 4 times, asked if it could be under another name, they asked if it was just a «party» dress that i was wearing to the wedding, or if i it was a bridesmaid dress [as if that made it less of a screw-up]…and looked EVERYWHERE for about 15 mins. they finally found it. it hadn’t been touched. all the pens were still in it, not a stitch had been sewn. no apologies, just, «oh, hmmm, when do you need it?» i told them i would be there on monday to pick it up, and would call to make sure they were working on it.
when i went back a SECOND time that following monday [nov.9], i had the unfortunate timing of being the only other person in the store — besides the old rich guy flirting with the two salesgirls. after 7 mins of standing there, listening to their banter, i finally interrupted to say «i just need to pick up my dress». with an eye-​roll one of the ladies went and got it from the back.
horrible, horrible, terrible experience. thank god i took it in a month early.

I have never been inside Julian Gold. I do work on the same street and love walking by the windows and reading about the sales and trunk shows. The reason I am raving about them is because they did me a huge favor. (See my Unbridaled review for the back story…) They offered to professionally press my wedding dress in one day for a small fee. How nice is that?
They also offered to hold my dress until the wedding day so it wouldn’t get wrinkled or attacked with the cat & dog hair that resides in our home.
Helping me out in this bind has GREATLY increased my opinion of Julian Gold and I promise I will be back when they have their next sale.