Jukes M Lisa, MD PA

If I would have read the reviews on Unilocal,I may have thought differently about going here, but alas with Obamacare, I have few choices with my now 3^rd plan (since all of them keep getting cancelled). I had a partial hysterectomy, so had not seen a doctor in years. I am 43 now and my last mammogram was 4 years ago. It was a very long wait, but they told me there was an issue that came up and kept apologizing, so I waited. The nurse who came in took my information and seemed very nice, but matter of fact. I waited for a while, and Dr. Jukes came in and was very apologetic for the wait, and then we got in to my appointment. I explained my thyroid problem and that my previous doctor was in Houston, and we started from square one. She talked about ALL my history, even asking questions about my «personal life» that no other doctor ever did. Given the history of cancer in my family, she wanted to do a 3D mammogram, as well as a sonogram (my grandmother died at 43 from ovarian cancer). She did the full run of labs (since it had been 3 years since I had them) and recommended the BRCA test, which I assumed she would. She never mentioned hormones, or tried to sell me anything even though I am a bit overweight. We talked about diet, exercise and where to go from here. She explained the possible false positive that may come with the sonogram too. I was thankful she took a lot of time to talk about everything and get me on the right track. Everything was easy for me and I am feeling much better about my plan for going forward and the screenings I should be having done more often than I was. She was excellent!

Today was my first appointment at the practice. I arrived a little early and turned in my paperwork to the girl at the front desk, who was pleasant and professional. The waiting room is nice and they were playing nice Christmas music. I waited for a few minutes then was called back by the PA to have my vitals taken and to answer additional questions. About 5 to 10 minutes later Dr. Jukes arrived for my exam. I felt that she took her time, reviewed my medical history, asked quite a few questions and addressed all of my issues/​concerns. I felt that she, more than some of my past OB/GYN’s took time to consider my age, changing hormone levels, etc. and recommended that I try a different birth control than the one I had been taking for the past 10 years. She also suggested lab work to get a clearer picture but did not re-​do labs that I had recently done at the Endocrinologist. I mentioned to her that I always end up having to have a diagnostic mammogram after the initial screening mammogram so she ordered a 3D mammogram since they result in less false positives. The phlebotomist was such a nice lady and she did an awesome job drawing many vials of blood. My checkout procedure was super easy and fast.
Yes they sell skincare, Ideal Protein weight loss, etc. but I never had anyone force any of it on me. I don’t think anyone would have even mentioned it to me if I had mentioned that I wanted to lose a few pounds.
My first experience at Dr. Jukes’ office was really good so I would recommend her.

I don’t understand all the negative reviews. I have been seeing the nurse practitioner Kelli Piccolo for the past couple of months and she has been amazing! With a lot of not so fun, ongoing lady issues Kelli has been very patient with me even though I call/​email her once a week. I feel like she really cares about helping me feel better and I am so glad I found her!

I have rarely posted on Unilocal and the few comments I have submitted have all been positive. My experience with this «practice» compels me to warn others. My first encounter was with Dr. Jukes. At the age of 50, I was having issues with heavy periods and cramps. She almost immediately recommended a hysterectomy. What? She is very surgery happy. We finally settled on a much less invasive treatment.
Then, a couple of weeks ago, I had the unpleasant experience of meeting the NP, Ginger, for hormonal issues I was having with menopause. I was EXTREMELY depressed and having issues functioning (turns out I have low testosterone and iron, which can cause both fatigue and depression). She was the most uncompassionate person I have ever met. She typed my symptoms into her iPad, barely looking at me, until she noticed that my eyes had welled up with tears when I was describing my depression. (If you have ever had depression, sometimes the hardest thing in the world is to ask for help.). She «kindly» handed me a box of tissues like she was disgusted with my dribbling and handing me a bib. She then told me that she couldn’t help me until I got current on my mammogram and well-​woman check (which were only about 5 months past due, but I had been too depressed to tackle), tried to sell me on an expensive hormone plan that is not covered by insurance, and then briskly walked out of the room.
If you need beauty products, surgery, the Mona Lisa vaginal makeover, diet products or biotene hormones, this is the place to visit. If you are looking for health professionals and care givers, I would move on.

My friend referred me to Dr. Juke’s office. I saw the nurse practitioner Ginger. The office was very nice and everyone was friendly. She was on time and I was in and out without feeling rushed. She was easy to talk to and very thorough. I will definitely be coming back.

Not happy with what I have encountered there front offuce staff rushed and rude was told gonna do liver ultrasound got to office did pelvic found cyst on ovary gonna wait and see so was told make an appt in Nov not sure if want to have never seen Dr Jukes just want a pellet like I received from my doctor out of state the one I received from Dr Jukes office really hasnt made me feel any different except lighter in the wallet anybody know of a good biotech pellet doctor? email me

This review is only for the frontline staff as I did not make an appointment. I just thought it was ridiculous that they would not let me make an appointment without my insurance identification numbers. I told her I would call her back with them and she said she could not move forward without them. They lost a customer because of that. Who has their insurance card on them all the time? And she was about as cold as a well digger’s arse.

I would give them zero stars if it was a possibility. I called to make an appointment for a medical emergency, and spoke to the receptionist/​scheduler who didn’t seem to grasp the idea of an emergency. I explained my situation further, but she didn’t really seem to care at all. She told me that I could be seen by the doctor in late August (a month away.) Really??? I told her that I would find a new doctor.

I have been going to Dr. Jukes for about 2 years now for HRT. When I started to have a little breakthrough bleeding she did a biopsy and a sonogram and determined I needed a hysteroscopy, DNC and one other procedure that I can’t recall the name of right now. This was just over a year ago. A month after the surgery breakthrough bleeding again. That’s when she said «If it continues, We need to do a hysterectomy.» I said, «Absolutely not. That’s too drastic.» I never had this trouble until I began the Bio-​Te HRT. So I’m pretty sure it ‘s a Bio-​Te issue and not a physical issue. She took me off the estrogen citing I wasn’t tolerating it. Fast forward to last month and I had a little breakthrough bleeding again. She did another biopsy — all normal. Doubled the progesterone then changed her mind and took me off of it. Thankfully, I hadn’t picked up the RX or I would have been out the cost. Again, mentioned hysterectomy. Again. NO! Her nurse gave me a «Pre-​op» folder on my way out. Dr. Jukes gave me a «sample» of a supplement she is peddling. Now I’m told I owe them for my last visit. They said I paid for the supplement but not the visit. How is this possible? Trying to get this worked out with them and unfortunately I have an appointment Monday (can’t cancel as it is Saturday) but this is the last time I will be going here.
Her office is cluttered with the weight loss and wellness snake oils. I don’t feel listened to and a friend who also goes to her was told by Kelli that if the Bio-​Te isn’t working then maybe her trouble is in her marriage. WOW!!! Maybe a few labs are in order to determine if the levels are correct. I’ve had hair growth on my face (can’t be seen by others but I know it’s there) and I was told just «go get waxed.» Again, labs to determine if levels are okay?
It’s very difficult to get an appointment until they decide they want to see you to discuss your situation. Then appointments open up overnight. Staff is unfriendly, getting stares as you walk through the back office area. No smiles or hellos.
Bottom line, her intentions seem to be to make the most amount of money off her clients even if it is uncalled for, I’m DONE!

I was given Dr. Jukes’ info by an urgent care facility in town. I didn’t realize he would be sending them my info and creating a referral and therefore wasn’t anticipating their call. When they called me, I was at work and couldn’t answer. By the time I got off they were closed. They called again the next day and once again I had to miss the call. The receptionist/​appointment setter who called said, «can you just give us a call back and tell us what you want to do so I can get rid of this referral if you aren’t going to come here?» I was amazed at her tone, like I was wasting her precious time with a 30-​second phone call, and that she actually said something like that on a recording. I had stepped out of work so I could listen to the message and call them back, but once I heard that I decided screw it. They called one more time about a week later but I had already found another doctor.
It’s unfortunate that I can’t review the doctor herself, but considering you deal with staff a majority of your visit, I’d say this is a fair rating of her practice.

I have been going for the last 6 years. If you have any feeling about doing anything naturally, this is not the place for you. They are now adhering to strict guidelines that paps are only done every 3 years unless you have a certain past condition, however some gynecologists ignore this and will do each year. I’d rather have a false positive than nothing, I also did a thermogram and both doctors I saw looked at me like I was crazy. Will be finding a more open minded and self thinking office.

The reason for my five star rating of this practice is Certified Medical Assistant Ofelia Olaguez. She is without exception the most professional, helpful and genuine person that I have had the privilege of being able to talk in the medical world. She navigated me through an unpredicted and scary process and was incredibly patient with my incessant phone calls and questions. Her ability to explain the particulars of what I will call — bad news upon bad news — in a way that kept me informed and comforted takes the entire practice to the next level.
I first met Doctor Jukes for a pre-​procedure consultation. She was concise with the particulars of procedure, yet instinctually addressed questions that I had been prepared to ask. She was very personable and took the time to sit with me while I regrouped my slightly jarred mental/​emotional state and walked me through concerns that I had.
At this point, I have interacted with a good number of the staff and have had a pleasant experience overall.

I have been going to Dr. Lisa Jukes since I moved to Austin in 2009. I have absolutely no complaints. The only thing I can think of is a few years ago they were really trying to push on me a name brand birth control after I had been taking the generic equivalent for years already. I obviously kept taking the generic but it was kind of annoying. Other than that 1 experience, everything has been fine. The staff has been friendly and appear knowledgeable. I don’t really expect alot out of a gyno though, I pretty much want to be in and out as quickly as possible

I’ve been a patient of Dr Jukes for a few years now and everyone I’ve dealt with in her office has been very friendly. About 2 months ago I started having some issues and was told I needed a hysterectomy. I needed to have the procedure pretty quickly so I could be back at work by spring break and they were very accommodating and got me in the very next week. I have to say everyone involved from Dr Jukes to her staff and the nurses at the hospital were all awesome, the overall experience was a lot easier than I could have imagined and I had very little pain. Several of the people at the hospital told me that Dr Jukes was a great doctor and a nice person. One guy told me she was one of the best doctors in Texas. I would highly recommend Dr Jukes if you are looking for a Gynecologist, she took great care of me.

I have only been to Dr. Juke’s Wellness Center– I have not seen her as my OBGYN, so that is the only experience I can speak to. I found out about the Ideal Protein diet from my own OBGYN and found Dr. Juke’s office when looking for an office that offered this diet. I have tried many, many diets in the past. Either they didn’t work for my lifestyle or the food was gross or I didn’t have enough accountability to stick to it. For me, Ideal Protein has been an ideal fit (see what I did there?) — and I have worked with Kelly on a weekly basis as a «Diet Coach» of sorts. She has always been incredibly encouraging, informative, and helpful– and even offers to text you throughout your week during the diet to check in and offer words of encouragement. All in all, my experience with this office and with the Ideal Protein Diet they offer has been nothing but positive– and I got my body back!

I’ve continued over the years to go back after subpar visits… Because… Who wants to shop around for a gyno? Ugh, so I’ve put up with new PAs/​service providers every visit it seems, lost lab results (numerous times), made appointments and shown up to be told they’re closed, and rude little front desk girls.
What really got me this time was the practice manager… I asked for results of tests I went in for from 7 weeks ago! They billed insurance for them but I didn’t have results… They were not concerned with me having them either till 5 emails and 2 calls later. The online portal you’re forced to use to get any results is a joke, I’ve had quite a few issues with it over the years. The practice manager was put out because I asked for tangible results, so she was going to have someone snail mail them to me?
I’m quite patient as I understand it takes a lot to run a practice but this is almost comical. It’s also quite humorous how many other Unilocalers feel the same way after looking at all these reviews. It’s quite sad because the potential is there, or so I thought…
Oh and I miss June!

What I like about a Dr is one that gets back to you when you have questions. Dr Jukes put me on Iron supplement rather than a prescription I might add. Anyhow, I had some questions about which one to take and the office staff was great about answering my emails right away and got back to me with answers within 3 hours. I think it is easy to rant and rave and we all know that no Dr or office is perfect. However, sometimes it can be a challenge to build a great team and that doesn’t always reflect on the leadership. I have had great service always kind and helpful. Scheduling can be a bit hairy as in any good practice. If a doctor has a wide open schedule and an empty waiting room you may want to ask yourself why. By the way I am in my 30’s not old, retired, or a stay at home mom!!!
I heart you guys at Dr Jukes office!!! :)

This is the worst run business. The turnover is a testament to this. I began going to this doctor for hormone therapy and found relief with someone I trusted. The next time I went in, she was gone. Another person to provide the service. Then I am told I need a Pap smear… guess what? Another new person because the 2^nd one left. AFTER she finished the pap, she explained that I actually did not need to get them anymore since my surgery rendered them unnecessary. Seriously? Then why did you do it? Why was I told I needed my annual?
The final straw– I was schedule for my 3 month hormone visit and received yet ANOTHER email letting me know my appointment was cancelled because the person left. I called to reschedule and was told it would be 5 weeks to get me in but the therapy I am on requires I get my treatment very regularly or really suffer.
Needless to say, Dr. jukes has the makings for a great practice but lacks the leadership and know how to execute a smooth experience. Completely unreliable. I now get my bioT at a doctor in Dripping Springs.

You don’t ever want to give a one star review to your surgeon, but sadly, I have to.
PLEASE READ THIS IF YOU ARE SCHEDULING SURGERY (or anything) WITH DR. JUKES.
There are so many issues I have with this place, I don’t even know where to start. I’ll get to Dr. Jukes third.
First, the front desk staff is extremely rude. Like, crazy rude. Like, OMG, are you serious, rude.
Second, they are one of those offices that mostly sell diet products and lifestyles (and I swear they do botox type treatments too). I would overhear privileged middle-​aged women scheduling things that did not sound very OBGYNy??? This just bothers me.
Third, AND MOST IMPORTANT, my second surgeon, after my he performed my second surgery, said to me, «Who did your first surgery?!» Me, «Dr. Lisa Jukes». Him, «Well, maybe she tried her best, but it was a mess in there.» Yep. Verbatim.
Dr. Jukes also berated me about being in my thirties and not having kids. I am not kidding. She would go on about how I should have had kids years ago. I said to her, «So, I was supposed to be an unwed mother at 20, with no money or way to care for a child?! That’s better than waiting?» She had no response. Every visit she would remind me that I should have had kids younger and now I probably would get ovarian cancer. I mean seriously.
Oh, this is a great story– i had an 11:30 appt and guess what?! Dr. Jukes went to lunch before seeing me. I sat in the lobby until almost 1. Then, I sat in the exam room for another ½ hour. I heard her come back from lunch, laughing. Why didn’t I leave? Because every appointment you have there– they make you wait FOREVER.
Also, Dr. Jukes LOVES to talk in clinical jargon, so you are completely lost. HEY, Dr. Jukes, I know it’s a power trip thing. You are a doctor. Get over it. You have money and power. Treat your patients with respect and dignity.
Oh, yeah, don’t let me forget, she has her PAs do your surgery follow-​up. Guess what, my PA had the wrong file and had no clue what I had done. They also gave me the wrong biopsy results. Did anyone call and tell me this. Nope. I had a random message on their portal site.
Finally, I first saw Dr. Jukes in October (btw– it was like 6 weeks to get into her office for surgery– I thought maybe that was standard. It is not. My other surgeon got me into his office in a week– and turns out he is one of the best in the city). My surgery was in December. Do you know what took her two months to tell me? She had never operated on tumors my size. She told me this two days before my surgery.
OH, I also forgot, and this is maybe the most important. She left tumors and endo inside me. Yep. That is why I needed a second surgery– oh, and Iike I said, he needed to clean up her mess.
One more thing– the robotics system took me almost 3 months to recover. My other surgeon’s laparoscopy method– 2 weeks.
You may wonder why I had surgery with her at all– well, when you are alone in a new city and facing your first major surgery– you really don’t know what to do. But don’t go here.

I’ve come to this office twice. Both times, my appointment started late (15 minutes and 1.5 hours, respectively). This office has a super strict late policy and requests that patients arrive 15 minutes early, so I have spent more time waiting than I have being treated. Office staff are polite but frantic.
I’ve also been dissatisfied with the doctors here. My new OBGYN believes Dr. Brown was providing me with expensive services that I didn’t need.
Bedside manner was not my favorite here, and appointments were so rushed that I was not given the chance to ask questions or express my concerns.