Jiffy Lube

Awesome customer service! Nycee (sp?) helped me out. her name tag said GM. Is amazing. She made me feel comfortable and like I wasn’t being swindled. Super efficient and friendly. I usually get intimidated when I get work done on my car bec it seems like they try to take advantage of the fact I’m a girl and don’t know a lot about my vehicle. She was a rockstar, even gave me $ 15 off my service! I will come to this specific location only on days she is working for further oil changes!!! Good business deserves to be recognized!!!

Sooooo sloooow. 2 hours to have my inspection done. Should be 20 minutes. 30 minutes TOPS!

Really really slow. My car is done getting the oil changed and I’ve been waiting 15 mins to cash out. Ridiculous.

I’m writing this review mid-​service after waiting for an hour for an oil change for my less than two year old car. Seriously?! It’s a Saturday morning right after a holiday weekend. People want to get their oil changed on a Saturday?! How weird and unusual. So for starters this is a small shop. Like if one more person shows up in the waiting room this is gonna get super awk (there are four of us now). I may be especially cranky because my neighborhood JL is closed on Saturday. Again, seriously?! In the hour I’ve been here, one person has won the lottery and gotten to leave. Every staff person I have encountered has been kind, the bathroom was cleaner than I expected. Oh yeah and there’s no TV. Praise Jeebus that the wifi is good, otherwise my pampered first world self would be super pissed. So to wrap it up, not the worst experience of my life and not one I want to repeat anytime soon. This location is going into my files as worth the trip only when I’m borderline overdue for an oil change (like today). I definitely won’t venture out of my hood for the experience that only this location can provide.

These guys and gals were awesome! This is the first Jiffy Lube I have been to where i have seen women working on cars I LOVE IT! They were really nice and talked to me about my car and let me know what services needed to be done and explained why the services needed to be done. I needed a transmission flush and had no idea. These guys were really helpful and I am definitely coming back!

If I could give negative 5 stars, I would! I’m never going to Jiffy Lube again. Do not take your car here. You will regret it. People giving good reviews for this particular store have no idea what they are talking about.
My experience at Jiffy Lube in short: I got hoodwinked out of my hard earned money by a duo of dingbats!
In long:
I’m not sure the dingbats at this store did anything but mess up my car. I went on a slow day, only one person ahead of me. Got a basic oil change and paid for the fluids to be topped off. I also asked them to fill my tires. And I asked for my annual inspection. It took an hour and a half (no exaggeration). When ringing me up, they informed me their computer was down and they couldn’t do the inspection (then what took so long?).
The guy who rang me up couldn’t do basic first grade math (trying to minus $ 8 from the total).
The next day I took my car to the best Unilocal rated car inspection near my work in South Austin (not jiffy lube). The inspector informed me my liquids were low and the oil looked dirty. He was kind enough to fill my liquids for me (something I paid money to Jiffy Lube to do). He also had to fill my tires. I asked the guy at Jiffy Lube if they filled my tires when I was checking out, and he said yes (although I could tell he was lying).
But even worse, ever since I went to jiffy lube, my car AC smells bad. I think they actually messed up my car.
AVOID JIFFY LUBE LIKE THE PLAGUE! Find a local place with good Unilocal reviews. It’s worth the $ 10 extra dollars.
I’m going to ask KXAN Investigates to target this store during their next Austin Oil Change investigation.

Thanks guys for your stellar customer service and prompt attention. Its pretty cut and dry but unfortunately Unilocal wants more or it’s added as a tip and not actual comment. Clean facility including bathrooms.

Every time I go these guys ask me what I want and give me a prompt oil change. I’m so glad I could find a place where I can continue to find friendly service.

By far the worst experience ever. Buyer beware. These people are butchers. Not only did they break two studs on a simple tire to rotation. But they cross threaded two of them when they replaced them and hid it from me. Also non of the fluids in my car were looked so much as replenished. ALSO when asked why my car was making a noise after all that they said to take it to another jiffy lube to have another manager take a look. Will never come here again. Awful.

Luis and team did a good job two days before Thanksgiving. Pluses: nice people who showed great respect for me and my little roller skate of a Cavalier, no waiting, check of tire pressure and air filter, thorough review of all my choices, incredibly fast service, easy availability of discounts. Very slight minus — chronic and seemingly endless upselling. This, however, is a small price to pay for the very, very nice people. Marc vacuumed my car to immaculate perfection, despite the fact that he could scarcely find the carpet for all the books, papers and math manipulatives littering every square inch.
If you want cheaper, do it yourself. If you want nice people, efficient service and an electronic record of vehicle service, go to this Jiffy Lube. This is a BIG improvement over the JL of 4 years ago (same location!).

i don’t think i’ve ever had my oil changed in less than an hour. not only was my visit super quick (less than 30 minutes), but the staff was extremely polite and helpful. i need a new filter, and it seems they don’t carry the correct size. however, the attendant at the desk told me exactly where to find one and how to change it — for cheap! not only that, he filled me in on the steps i need to take to get my car all ready to be a resident of texas, as i just moved to the state. i’ll be revisiting this location again thanks to the stellar service.

I’ve used jiffy lubes before. This one is by far my fav one I’ve been too. I am very car illiterate & they very kindly showed me how to check my oil level since I get free top offs on my liquids in between oil changes with the package I bought. The girl here, yes she’s a girl! Was really nice and informative. She told me I could just bring my car in once a month & they would check it & top my car off. They also vacuumed my car and cleaned my windows. Apparently I had the free top offs package before and the jiffy lube I went to before failed to tell me.

This happened a few months ago, but we’re about to head out on a long road trip and need an oil change before we leave and was reminded of my service from this location.
My fiancé had purchased a groupon for us to use for an oil change along with a tire rotation. I printed out the groupon and headed over to this location since it was on my way home from work. I let them know i did indeed have a groupon, they said I could use it. When i was talking to the person behind the desk, they offered me a higher quality oil (which would cost more). I said to just do what the groupon asked since I didn’t have the extra money (hence why we bought the groupon). They went ahead and did the services I asked for. When ringing up, they couldn’t figure out how to «discount» my services using the groupon and had to call multiple locations to figure out how to do it. Finally after what seemed forever, they got it to work. I went out front to get my car, there was no sticker indicating when I should get my next oil change. On my way home, my car pulled to the right so badly that I had to pull over because I thought a tire was flat. Nope. Drove all the way home pulling my steering wheel to the left so I wouldn’t run into anyone. The tires are not balanced… at all. When I called to complain about my tires, they claimed that I got what I asked for, a tire rotation. Hello! Yes a tire rotation consists of rotating the tires, but it is dangerous to allow someone to leave with the balance way off and possibly get in an accident. Since we didn’t have the extra money, we had to leave the tires off balance. Thanks jiffy lube.

The waiting area is pretty nice, but nobody WANTS to go to Jiffy Lube. If I had gone to Sticker Stop, they would have passed my car on the inspection. So since I went to Jiffy Lube. I failed. Stupid o2 sensor. Just wait till I win the lotto. I’m gonna buy an electric car.

I’ve had bad, high-​pressure experiences with Jiffy Lube in the past. But my car was overdue for an oil change, I was driving by on my lunch break, and there was a special advertised on the board. While nobody showed me the Blinking Lights of Doom concerning my car fluids, I did get told I needed special oil (fine, I drive long distances daily) that was going to cost more, and then the price I was quoted was for less oil than my car needed.
Only they told me this AFTER the oil was out of my car. The manager was properly chagrined when I complained, but that was the extent of «making it right». I had already been there for half an hour, as one of two cars in the shop. He told me it would be ten more minutes, max. It was over 45 more minutes for some reason. I was way late getting back to work, and my oil change cost $ 70 — even with the $ 10 discount.
I will never, ever come back to a Jiffy Lube. Arbor Car wash costs around $ 50, even with the extra oil for my giant car, AND my car gets a full inner and outer washing. The places that don’t give the extra service are like half the price of Jiffy Lube.

So I used to go here very often because of the convience and closeness to my apartment. I have not been there in over a year however. The last time I went I got my oil changed and everything was fine. A couple days later though i reached into my glovebox for a pen or something random like that and noticed that my insurance papers were not there… I went back because that was the only place that I can think of that they would be, and sure enough, my insurance papers were in a drawer with several other people’s… It made feel very insecure about taking my car there.
Very nice people work there but I just don’t feel like I can trust them…

Extremely helpful folks here. They did offer add-​ons but no pressure to buy.

This is the Jiffy Lube where the owner plead guilty on 4÷9÷09 to dumping oil (which employees were instructed to pump into a sink) down the drains into our sewer system and water supply since 2002 and was fined a record $ 300,000 for doing so.
The owner (Heartland Automotive Services, Inc.) owns more than 30 Jiffy Lubes in the Austin area, and over 400 nationwide. Do you think they’re doing this anywhere else?
I’ve used Jiffy Lube in the past, and haven’t had too many complaints, but I will NEVER EVER use them again after reading about this. They are officially BOYCOTTED FOR LIFE!

What can I add that hasn’t already been said about the downsides of Jiffy Lube in general? Hmm.
How about the time they put on $ 53 wiper blades?!
I did truly need the blades, but I didn’t think they would put on $ 12 blades and charge me out the wazoo for ‘em. I protested but they said I’d already agreed and they were already installed and «out of the package».
If they ever suggest you need something, and you believe that you actually might need it, get it installed SOMEWHERE ELSE.
There are 2 J.L.s within a few blocks of each other, *right by* my home, but I won’t be going back.

Oil changes can be done by monkeys. Nobody proves this better than the grease monkeys at Jiffy Lube.

I hate going to car places, no matter what service they offer. This place included, but that’s mainly because I always feel like they’re about to trix me! «what’s this? crumbs?»… anyways…
I go to this place because it’s across the street from my home. The staff are really friendly and nice and call me «sir.» Browsing the walls in the waiting room, I did notice a few awards for good customer service.
I first came here for an oil change. If you go early to Jiffy Lubeses, it’s somewhat cheaper. They asked me if I wanted expensive oil, I said, «no,» and chose the cheapest one. Do that if you actually want that cheaper price.
Be forewarned, they DO try to trick you. This is a car place, guys. The manager, who is very nice btw, told me that it was recommended that cars at «this mileage» and this «something and something» needs to have this changed and all that stuff. Then they show you a graph that IS NOT OF YOUR CAR and shows you what the RECOMMENDED steps you must take to improve THAT car’s performance. No. Say, «no.» Or say, «yes,» if you’re a fool!
They did take 45 minutes on my state inspection when they said it’d be 15 minutes. Liars. Refer to the first paragraph. I give it 4 stars because they are really nice. It’d be 3 stars if they weren’t and 3 stars mainly because they do their job correctly.