Ion Vapor

Wow can’t believe they don’t honor they word… I wouldn’t recommend this place… And for the young lady I spoke with poor customer service at its best… I cant believe it… Just lost a customer…

I stumbled upon this place going to my favorite cupcake place, Cupprimo. I am not a esig user but what caught my eyes was a sign in the window stating CBD Wellness. If you have not seen the special report done by CNN with Dr. Sanjay Gupta about CBD oil called Charlottes Web, you need to do so and you can even see video of it posted on youtube.
The sales person who I spoke to was very knowledgeable and took the time to explained to me what the difference between the vape liquid and tincture. The two product they had was the Charlottes Web with only 200mg of CBD and the Endoca CBD oil with 300mg of CBD. I picked the Endoca b/​c it had more CBD. FYI. CBD will not get you high, so if you’re looking for something that will get you high. this will not do it. BUT, if you are looking for pain reliever, then this works. I have only tried it one night, but I have to say it really works, I woke up this morning and had no stiffness or back pain. I was up and even got on my stationary bike for 1.5 miles.
The true test will be tomorrow, I am going to go back tonight for first time in 10+ years to take Tae Kwon Do class again and I hope this will help, crossing fingers this will help.

They have decent house flavors but don’t know what they are talking about. Price was good. Their list only shows names with no flavors in them. They need to update that.

Pretty solid little place. The two people who were running it seemed a bit young, but were fairly knowledgeable. I got 30ml of their Devo drip juice, which is pretty decent. 19 bucks for two 15ml bottles. The best part is they’re right down the road from me, and they accept Five Stars reward cards.

I LOVE LOVE LOVE BLUE GRANITE & GRINGO HONEYMOON… most of the staff are friendly and willing to go out of their way for you… but…whoooooooooohoooooooo gringo juice is about that life!!!

The juice is cheap and some of the flavors are decent but the markup on some of the devices is obscene. They charge $ 95 for a device that is easily found online for $ 50.

I was in Ion yesterday and the 2 employees that were there bent over backward to help me out and they were very pleasant while doing it. They did me a favor that they didn’t have to do that I appreciated tremendously. Thank-​you Ion!

Went in for a tank because mine always seem to be leaking. Gal behind the counter told me that I needed new coil not necessarily a new tank. Showed me how to replace them. I really appreciate that her focus was to educate me and not just sell me the most expensive tank they have because I came in looking for a better quality tank. Now I won’t just be buying new tanks by the ton online now like a dummy… Thank you!

These guys are awesome!!!
I live in South Lake Tahoe, and order all my stuff from them! Always prompt, and always a great price.
And will always have my business:)
Thank you for all your amazing help.
TBard

This place clearly has a business model problem. We came in with deer n the headlights look and it took quite some time for the employee behind the counter to acknowledge us, but he didn’t offer help. Why? Because he was also tasked with mixing the liquids. There was a woman there today in a green Ion shirt who I think was a manager, but she was on the floor yapping with the busy employee, totally blocking the display.
Five minutes without help and I audibly asked my husband if he wanted to go somewhere else and he said yes. No one tried to stop us despite hearing it.
Ended up at Vaporz in Cedar Park and spent a shit ton of money and time and they were amazing. Glad we got out of Ion… The model of one employee doing sales AND mixing while a manager flirts and ignores customers is why this business will fail.

The reason for the 2 stars are for the specials. I always takes a very long time to get anything, even though I know what I’m looking for. I do not like the hand-​mixing and have found the taste is always different (inconsistent). I also find that the color gets dark really fast. I’m not sure if the product is old or what is going on. There is is such a huge difference in the taste compared to other places.

There is one cool guy who works there. I was just in there, three employees working, the one cool guy is doing an inventory while the other two people stand around and they won’t even look up at me, it’s like this every time I go in there. The one lady, who I think is a manager, comes into the place where I work on a semi-​regular basis and I always give her good, friendly service, but I go in there and she won’t even look up from whatever she’s goofing off with to ask me what I need. They have had really bad employees since they opened, I usually look in the window to see if the cool guy is working and if he’s not I won’t even go in there because the other employees can’t be bothered. I know some people get good service in there but I guess they can look at me and tell that I’m not worth helping.

Only dropped 2 stars because the owner has no idea what he is doing at all. My boyfriend and I stopped in to get a tank, which was a complete waste of money because it did not work and the only reason I got that kind was to have a reliable tank… I didn’t take it back because you can’t return anything. So I will not be buying any part for my e-​cig here again, I only go here because I found a flavor that I don’t get tired of.
Someone came in asking for a replacement glass and apparently the owner had just stopped by, the worker went to the back and the owner was trying to help this guy find what he needed. He had no clue what the customer was asking for and walked in circles for about 5 minutes grabbing items and asking the customer «Is this what you were looking for?» So UNPROFESSIONAL.
But the regular lady working is nice and knows what she is doing.

Ok, every time I have gone back there they just do not have anything in stock. Don’t get me wrong, the people there are great, but what is the point of having a store that never has anything to support the equipment they sell?
Unless they get more equipment in stock I will just have to go somewhere else.

I really wanted to like this store; it is closer to my home than my usual place (All About Vapor), the prices seemed to be a little better, there was no lengthy wait times and the people are friendly.
Pro: Flavors to try are right on the wall, there is no lengthy wait time to see what you like.
Con: I purchased 2, 2.0ml tanks. One started to leak the next day (pooling on the counter style leaking, the other has already developed a crack. Since I’ve read that they don’t do returns I don’t see a point in returning to the store for a replacement.
A couple of the flavors I purchased tasted odd, not the clear flavor that I’m used to. I don’t know if there is an expiration issue and that’s why they were having a buy one/​get one sale? I’m just glad I went for smaller bottles so there is less waste.

Came in after my co-​workers recommended it & was satisfied! First timer that needed to change my habit and was well taken care of. Thank you guys for being there and helping me get set up. Don’t believe any of the negative reviews. You have to come meet these guys & experience their awesomeness for yourself! Best prices and great selection!!!

i have been a regular vapor for 3 years. vaping helped me kick my smoking habit which at one point ran up to 3 packs of analogs a day. Recently I moved to Austin area. My joy c2 upgrade pass through which has functioned well for a year got ruined as I broke the button tip and disconnected the wire by sleeping on it. So I was happy to find a vapor store near by. i did my research and as iam new in the Austin area, I was not able to go to any other vendors, so ended up going to ion vapors. i saw that on their website they mentioned that they do not carry Joytech batteries and that they carry Riva which is much better in quality. Anybody who has been a long time heavey vapor knows that that’s a lie. Either way i had no options, so went in and bought the Riva 1100 may pass through. The first thing I noticed is that they are selling the generic rivals. You can see it when someone sells a battery without the original packaging and throws in a USB cord with it. This means they get generic batteries in bulk and sell it. The price they mentioned in the website was not true when I got there. they reasoned its because the battery is a passthrough battery and their sale price is for regular batteries only. I asked them if they give any guarantees. They specifically told they don’t give any guarantee. When I was there another man came in with a broken battery he bought 2 weeks back and was treated rudely. So I asked them if the Riva batteries are good. Unlike in their website, they tell me it depends. If you get lucky, it will last a long time, but some fries out fast (another indication this is a bulk purchase that is not QA passed as its sold genericaly) anyway I ended up buying it. 33 days after… is today, 8÷1÷2013, my battery is dead. Yesterday the button missed fired and wouldn’t stop, the juice oozed out into my pocket and then after some time the battery shows a red light when the button is pressed. i went in today sacrificing one hour of my work time. I show it to them and they say its because you put juice in it, it got fried. I told them the situation and they were not willing to hear. Since I had no other choice I bought another battery. This time they said they have a 30 day warranty.
A lack of honest vendors is ruining the business and making it hard for vapors. If you have seen the many vaping options out there, you will know when u get into this store that they have no selection at all. some other reviews in here, i belive is fake. because they dont have any selction in there. and no quality products. or brands that is usually proven. the products are stale and very unfriendly business. i orderd another joy c2 1000 mah battery online. so i wont be put in situations like this next time. and people please dont write false reviews. If you don’t know the standard price of vaping products, don’t say they are cheap… They are ridiculously expensive for such substandard products. The only normal price I found in there is the liquids I guess, which are 12 or 13 for 30 ml… pretty standard but u can get eliquids of good qiality cheaper. I don’t know the quality of their liquids as I have not tried it. I don’t think I will be trying any thing any more from them unless iam in a situation and need stuff urgently. Vendors like this ion vapors cash in on the ignorance of new vapors and mislead them to think they carry not known brands because they are better than the proven ones… shame on them, because for many, vaping is an attempt for a better life style
I will be posting this review on other forums too. if there was an option for 0 stars, i would do it for ion vapors, spicewood/​183 austin tx
i have informed ion vapor i will be writing review of my experience today when i bought another battery from them @26 $ for a substantard 1100 mah passthrough
A very pissed off customer
Thanks for reading

Small store-​great find in the area– Their blend of Flavors are wonderful! Not like other stores that have tons of bottles of liquid or overwhelming. I tend to break the tips of my cartomizer weekly-​because I am clumsy.=) So for only $ 5 I can get a new one cheap and fast. Just went in today and told the guy at counter «I guess I will just come in every week and buy a new one» He laughed and gave me a free lanyard. How nice! –quick, great service, and affordable. Thanks Ion Vapor.

Very poor and stale product. Customer service is very poor and they argue with their customers when asked a simple question. Rude. Will never go back again!

Ken is a great guy and runs an honest business. His pricing is very reasonable.