Innovative Water Solutions

This company has terrible customer service. They will make false promises continuously. Please don’t waste your time, choose another business to handle the services your needing. They have little respect for prospective customers or their time.

While it does seem these guys are very knowledgable, be aware that they require 50% cash upfront and a signed contract before they will even put your job on the schedule. The quoted lag time to begin work has varied this year from 6 weeks to 3 months before they show up to do anything; yet they want 50% cash payment immediately. This seems unreasonable to me, I will look for another company with more standard terms.

Our system was installed last April, so I have waited until we had some time with the system to write a review. We installed a 52,000 gallon system approximately 350 feet from the house, which created some terrain complications. James (sales) and Gabe (service) were involved in the planning stages, as well as the installation. Of all of the subcontractors we used in building our home, the team from IWS ranked at the top. The crew was courteous, focused on their job, explained in detail what they were doing, and if an issue occurred, fixed or solved it to my satisfaction. They also left the building site clean, which was important to me.
After almost a year of use, we have had no issues other than one rain gutter detaching, which will be fixed shortly. Both Gabe, James, Paul and the rest of the team were excellent to work with, patiently answering all of my questions along the way. I would highly recommend their company, products, and services.

I value customer service and I also value companies who address customer concerns head on. I appreciate Chris’ attempt to resolve this issue. I can’t give them 5 stars, because I haven’t actually done the work with them. But I definitely would give them a second chance if I have additional drainage issues. Fingers crossed that doesn’t happen.

IWS designed and installed a 10,000 gallon potable rainwater system for me at a ranch near Llano. I met with Chris to show him my house plans, and he thoroughly explained the system & method to the installation. I was completely impressed by the promptness, professionality, and competent demeanor of the installation crew. They were good guys & a pleasure to have on site. A year later, I’ve had trouble free operation of the system. I often tell people it’s one of my favorite features of the house. I strongly recommend you consider IWS if you are doing a system.

I have worked with the Innovative team on many projects. They are definitely the «stand out in the crowd» for details and knowledge. I work in the industry and hope I grow up to be like them. I have been fortunate enough to have them come and save me from my inexperience. A great group of close nit professionals.

Chris came out to look at my house for an estimate on a rainwater system. Sadly, because of the way my house is situated it is not a good candidate for one. I really appreciate that Chris was so up front about it and really enjoyed talking to him. He could have easily gotten me to buy something that I didn’t need nor was as efficient as it could be…