Hotel Van Zandt, a Kimpton Hotel

Outstanding!!! Truly and in every way. The hotel is beautiful. The rooms are spacious, cozy, well appointed and feature stunning design elements. The staff go above and beyond — Grace who was our evening concierge was outstanding! Friendly, helpful, knowledgeable, and made us feel like VIPs. Love the evening cocktail hour, the lattes in the lobby Café, the location (steps from Rainey), and all the personal touches throughout our stay. Tonight we dine at Geraldine’s — looking forward to a great meal, fab cocktails and live music. There is only one place to stay in Austin and it is right here at Hotel Van Zandt!

Tried to book $ 100k corporate event here but the sales and catering team were less than helpful — it took 3 calls to 3 different people to return my call. When I finally had a site tour she couldn’t answer questions regarding the hotel on the site visit. Also, don’t even THINK about valet parking– the staff is rude, waited for 30 minutes to get the car, in the cold as there are no outside heaters. I am planning my event elsewhere. I won’t be back.

The hotel was nice, but the walls were not insulated well; you could hear everything going on in the next room. The staff was very courteous & helpful. The beds were comfortable, & the soaps & shampoos were nice.

Move over W Hotel, you’ve been outranked by a cooler, sexier, more comfortable, and more customer service-​focused competitor.
As a die-​hard Kimpton lover, fan, and loyalist, I love having them in the Great State of Texas. Via an awesome benefit of their InnerCircle loyalty tier, I received a comp night at HVZ on my birthday weekend. Staycation anyone?
Kimpton has outdone themselves in creating a property that exemplifies Austin’s character while providing industry-​best customer service and public/​spaces rooms so beautiful and functional that you’re tempted to renovate your home in their likeness. The rooms have awesome Jawbone speakers that easily connect to your devices via BlueTooth. The bed is SOOOOO comfy and the linens are luxurious as heck. Great bath products, too. All of this makes HVZ a popular place, which makes rates a bit high. But I have to say, I think it’s worth and and that you’re getting what you pay for (saying this pretending I paid for my stay).
If you come to Austin on business, this would be a good place to stay if you’re in the immediate downtown area and plan on using Über/​Lyft for the duration of your trip. But don’t expect a quaint/​quiet property. This spot is the IT place for touring musicians, bachelor/​bachelorette parties, and folks visiting Austin on pleasure.
Geraldine’s (on property restaurant) is spectacular. Café 605 attached to the lobby is the best version of a hotel coffee shop I have ever seen. And the lobby will have you «oo-​ing» and «ahh-​ing».
Enjoy your stay! Way to go, Kimpton!

I liked it. They had great customer service, a comfy bed, and took good care of our group at our national sales meeting. The food wasn’t great, so I took away one star. Once they shape that up, this place will be killer!

Pros: The hotel was very pleasant to look at the the linens were comfortable and inviting. Staff were polite, the free beer at check in was welcome. Great for party people or the SXSW crowd. Cons: The forced valet service is $ 36. The force you to valet your car and force you to pay $ 36. This was not stated on the website or during booking. Being upfront and transparent to your customers is important. This is very shiesty and made me uncomfortable. I can understand if it was $ 10/​night or if they gave you an option to self park but to force me to do something and then charge me for it makes the hotel seem like crooks. Charging $ 16 to use WiFi. It is strange to me that in these modern times they want to charge for internet. Not for family or business travelers. Don’t expect it to be quiet anytime before 2 am. Overall I think the hotel is pleasant and if I had a disposable income the back-​alley charges would not bother me. I was not told anything about the fitness center, or other amenities besides the restaurant. There is no info book in the room to learn about what the hotel offers and what band is playing at the bar lounge.

We’ve always been fans of the Kimpton chain and Hotel Van Zandt is no exception. They recently opened at the best location– Rainey Street. The lobby is modern but still feels like Texas. The employees are not only inviting, but they are genuinely nice.
The rooms are designed in a manner which I wish I could replicate in my next home. Hardwood-​like tiles in a grey tone. Antique copper and silver trash cans that match vibe of the silver sinks with nail heads. The rooms even provide a yoga mat and an umbrella. Luckily the weather was cooperating so we had no use for the umbrella.
If you forget to pack any essentials, they provide a long list of complimentary items. We were able to ask for a toothbrush, lint roller and high powered blow dryer. Also, from 5 – 6 pm daily, they offer happy hour in the lobby with free wine, beer and margaritas. How awesome is that!
To be fair, the hotel is new so they are still working out some minor kinks. However, none of this would deter us from another stay at Hotel Van Zandt. We truly felt the Texas hospitality at this upscale and trendy hotel.
5 stars all the way!

Food is overrated. Service is non existent. Samuel at the door is so obnoxious and full of himself of who he lets in the door and when it is ridiculous. Just say you are meeting someone who is eating Upstairs to get in. You don’t even have to pay him. Samuel doesn’t even need to be paid off and he isn’t smart enough to know once the people in line know that they all do it. Once upstairs the waitresses are no better. Have to keep reminding them of what you just ordered when you finally get their attention. Food is mediocre and overpriced. No need to return — ever.

Showers are horrible for tall guys! No water pressure and no shower door which makes it very cold in the winter! No self parking so be prepared for additional costs and lots of construction. Restaurant inside hotel on 4^th floor marks up wine almost 600%. Left immediately. The only bright side to this hotel is the staff. Very friendly and will go out of their way for you! Good luck!

I found this hotel on travel zoo. It’s only been open about eight weeks and the staff was amazing just to mention a few names PJ, Wayne and the concierge attendants Tran and Grace. We were greeted with complementary beverages. They have a wonderful happy hour complementary margaritas beer and wine. Our room was lovely and we had a wonderful breakfast at Geraldine’s, Lance was a terrific waiter.
We will be back.

This place was on pointe! The décor, the staff, the food, the location and the hotel bikes. We had an amazing experience, and will ALWAYS stay at Van Zandt when in Austin.

I’m a Kimpton fan, but they went over the top on this one! Hotel Van Zandt is perhaps the best Kimpton Hotel I’ve visited in all my Kimpton years!
* Super-​friendly staff: Southern hospitality, or did they just hire the best people ever?
* Free beer at check in, and practically every time you smile at the front desk staff!
* Amazing location and views: the Rainey Street District is exploding with new small restaurants and food trucks, as well as being an easy walk to tons of Austin music and to the «lake» where you can walk, bike ride, run, or just sit and muse over your good luck at being in Austin!
* Incredible dining at Geraldine’s, the in-​house restaurant: we had brioche french toast and red quinoa breakfast salad that were mind-​blowing!
* Live music every night.
I will stay here for every Austin trip from now on.

Amazing first night! When you arrive thy give you a beer at check in. There are free margaritas at wine hour. The lobby is gorgeous with a fire place. The staff is so wonderful too. My room was stunning & the gym has everything you need. Eat, drink and be merry here!

I stayed at the Van Zandt a few weeks ago and I can’t say enough great things about the hotel.
The location is quite literally right next the Rainey St. bars. The décor is modern, sleek, and fun. The rooms were very comfortable and clean. They have a free wine and beer happy hour in the lobby every evening.
But what really puts them over the top to get the 5 star rating is the service. Everyone from valet to front desk to bellman to food and beverage was so helpful, patient, and genuinely friendly and happy. You get the sense that the staff enjoys being there and they take a personal stake in your staying experience. It really shows!
Dogs are VERY welcomed here. There no extra fees for my dog and he was universally adored and engaged by every single staff member that we encountered.
Awesome hotel, awesome staff, awesome experience. Next time I’m in Austin, the Van Zandt is easily the first place I’ll look at.

It was a wonderful hotel and the staff went out of its way to help us and greet us, I travel the world for business ! And I truly enjoyed my stay, give them a try, I don’t believe you will be disappointed

My boyfriend and I stayed here on perhaps the first weekend they opened. My initial thoughts were — LOVE, because a place with good décor will immediately grab my attention. The hotel is located off of Rainey street which has a stretch of bars and restaurants (food trucks, bbq, tacos, latin, were the few places we walked by). Another convenience for me was that of course I had to forget to pack something and that was my hair straightner. I cannot live without one! I even considered buying one somewhere, anywhere. Luckily, that was one of the items the hotel provides on a complimentary basis and I got one delivered to me and never used, straight out of the packaging. Staff was extremely friendly but it could have been because it was their first week of opening. We got a lake view and I would suggest if you stay here to try to get that view, it is a nice one!
One inconvenience for us was that there is no self-​parking available. There is valet only. I wish I could remember the pricing for that but I didn’t take charge of the finances. :) One last thing, the showers do not have a door. There is a glass that separates the shower from the bathroom sink and an opening to get into the shower but no door. I think this is definitely one of the things they got wrong when constructing this place. A shower door is needed! We met with a group of people that also stayed at this hotel and they had the same complaint. Water leftover on the bathroom floor — it’s unavoidable, even when you place a towel at the shower opening/​entrance.

I just stayed at this property last week for 3 nights. I did not realize
that it had only been open for 3 weeks or I would not have stayed there.
It’s shocking to me that this hotel could have a 5 star rating so soon,
that is not right, you have to actually earn that rating! We asked to have
our refrigerator cleared out so we could fill it with our own water and
fruit. They said that would be a extra charge so we passed, I have never
had to pay for that in my vast travels !!
There is a major construction project going on directly across the street.
The first room they tried to put us in was facing that, let alone hearing
jackhammers all day… They moved us to another room 707 over looking
the pool area. The room itself was pristine and smelled like paint, that
is the one good thing about it.
We had a adjoining door which we could hear the guys next door yelling,
barfing, and just being very loud at 6 a.m. That was our first morning after a late night out… The front desk told us that there was complimentary coffee and hot chocolate from 6 – 10 every day. I don’t
drink coffee so I wanted the hot chocolate, I was bummed when they did
not have it any of the 3 mornings I tried to get it. I mentioned it to the front desk but to no avail…
The next day we were out all day to arrive back at our room only to find
it had not been cleaned, I was pissed! Also the bottom sheets of the bed
we’re not fitted so they kept coming a big tangle, another annoying thing to add to the list. Our final night was a Friday and the bar next door had a
live band which played until midnight, I was shocked how loud it was, we
were exhausted and wanted to get a good nights rest since we were flying out Saturday early. Also some of the floors have major construction
going on so we could hear pounding (hammering) until midnight.
We rented a movie for $ 18.00 and there were letters on the bottom
right of the screen, that was super annoying since the movie is so costly!
Large SF.
Last but not least, I was shocked to hear that they built this hotel from the ground up, they made a huge mistake not using cement between the
walls to insulate the sound issue. All the best hotels in Vegas and New York do this.
Obviously I do not recommend to stay there, there is a Four Seasons and
a Fairmont is being built just down the street. I am going to move to Austin in a few years so I will be coming back and forth a lot to look for
my retirement home or investment property.

Incredible experience. Modern, pet friendly with friendly and helpful staff. We got excellent recommendations for restaurants, and Austin managed to get us a last minute reservation at Capital Grille.
Room service was excellent, high quality with exceptional staff. The rooms themselves were spacious with comfy beds. Gorgeous décor…
Amenities: if we had more time and less of a hangover, we’d have taken the bicycles out for a spin (free, complete with basket, and waiting in the lobby). There is a yoga mat in the closet and apparently they will bring up fruit-​infused water and other healthy fare if you’re into that. They put a dog bed and bowls in our room for our pup who enjoyed all the special attention she received.
Location: walking distance to downtown and sitting on Rainey street — a block of house bars with live music, wicked cocktails, and food trucks.
You want to stay here.

Brand new boutique hotel! Austin welcomes Kimpton’s newest addition. This hotel is worth the stay. Very friendly and accommodating staff! The front line members, from valet to concierge, bellman and housekeeping. They are all motivated and have a team atmosphere. The décor in this place will excite your senses. So much to look at. So much to see! There’s free wifi if you sign up for the free rewards membership. No business center. There’s a nice fitness center and the pool/​cabanas are located next to their anchor restaurant Geraldine’s. That restaurant is a must! They provide in room service and you can call for a massage. I love that they provide a number of items complementary if you’ve forgotten them at home. The coffee shop in the lobby is just as wonderful! I can’t rave enough about this place.

Beautiful design. Welcome to the neighborhood!
I came here today for a coffee at Café 605. The lush seating, masculine but sexy décor, amazing staff and convenient location means I’ll be coming back to check out Geraldine’s the next time I am in town.