Hilton Austin

Nice rooms, quiet. Attentive staff.

I have been dreading updating this review for over a year… but I have received inbox messages asking how it went. (my wedding reception here)
The day was chaotic but it was very smart to spend the preceding night to get ready there and be able to just leave your stuff there and proceed with the day — and go upstairs after the night has ended.
The room needed to be cleared about by midnight so we started before that– and told the hotel attendants to help us by taking everything left in the room that we hadnt’ already taken to the rooms to bring that up to our suite. Everything made it to the room except for a bag that contained my wedding day and wedding reception shoes.
The shoes were Badgley Mishka and Nina — valued at over $ 385 without taxes. sentimental value was priceless.
We immediately contacted the hotel and head of security, no word. My MOH contacted my main contact at the hotel and she said she would look into it further and we never heard back from her. even over a year later. Not sure she is still with the hotel but doesn’t really matter does it?
In addition, we ordered additional appetizers that werent served but also we werent charged for in the end. (I let that go and we never talked about that since I was so distraught over the shoes never arriving to my room)
Before the wedding we were approached by our contact and said the chef was prepping for another even and offered to upgrade our menu to a different cut of meat. We agreed but it wasnt the same because it didn’t have the sauce we agreed to have on it (a chimichurri sauce) again, I never brought that up because honestly I didnt eat my steak my wedding night, but everyone else enjoyed it or at least that’s why they politely said about it.
Overall, I was appreciative how nice everyone was to me. If my shoes had not been stolen it wouldn’t be so sad to even see this hotel as I drive by. I should have made a bigger fuss but I knew nothing would come of it.
If you choose this location as your venue, be very cautious of your belongings. Do not be so trusting.
SIDE NOTE: one of my bridesmaids contacted Tia Thompson — the head of Loss Preventions with photos of the shoes in the hopes she could find these, that hopefully they were just misplaced by the staff since we all saw the bag by the head table… never head back from her either.

Good hotel in Downtown Austin. The suite I stayed in was spacious and modern. It also had a skyline view which was awesome. I would recommend getting a room with a skyline view.
The hotel uses digital keys (from your phone) which I found convenient. The gym has good equipment and there is a dry sauna and steam room. Self parking was $ 22 with in and out privileges. Good location, I was able to get to several places quickly.
I would caution people about the noise this hotel gets, especially from 6^th street. I was in a corner suite where the noise was very minimal, but the other rooms that face 6^th street get even more noise.

Okay, I’m completely done with this place. My hair dryer didn’t work, the valet seemed bothered by my presence and both nights they were out of steak when they have a steak house down stairs. This is my forth visit in the last four months and it is my last.

I was here a few months back visiting and my experience was not as great as I had hoped. First of all it took us about 45 minutes to even be able to check in to our room because it was not ready at 4pm… when previously we were informed we could check in at noon. That didn’t start things off, they did upgrade our rooms so that made up for it. However when we got to the rooms we had no towels and it took almost 30 minutes for them to bring us a few! Otherwise, staff was very friendly, just not the experience I was wanting after a bad flight!

You can cut this any way you want — make any excuse or justify their hotel & service on many levels — the flat bottom line is that this Hilton is simply one of their bush league operations. I live in Austin, I’ve tried hard to like this place, it’s simple… they just can’t get it together. One visit the hotel room has sub-​flooring torn up, the next visit the service is pathetic, another visit the food is fit for a mule. Any way you cut there’s always a major issue here. I stay at Hiltons and Westins all the time and it’s growing more and more apparent that Hilton is taking a major back seat. Pathetic.

Had a great stay here! Endless hot water was a huge plus. Super comfortable beds with nice bedding!
All the bars are just a block over– convenient af.

Very clean, hi tech. User friendly with a control panel. I loved the text to request anything feature. The beds were comfortable, rooms were quiet, and the 24^th floor has an exceptional view! The clientele were upscale, and the executive lounge is inviting.
The package deal with parking and breakfast included was WELL WORTH THE EXTRA MONEY! Don’t pass it up.
The location gave us good walking distance to everything downtown. (Including our ACL LIVE concert). Plenty to eat nearby for any taste and class of restaurants.
This hotel has a world class seafood restaurant in the lobby, as well as a tavern with a laid back feel and lots of great beer on tap. The coffee shop has good eats too.
The staff is very helpful. Don’t forget to tip them (a useful tipping guide is in the bedside table).

This probably isn’t so much about the Hilton as much as it is about staying in downtown Austin. I lived in Austin for 12 years and now live in NYC, so I know and love this city.
The service and accommodations were great, but during construction no one thought about building in the «live music capital of the world.» Double paned windows would help. From 9pm till 2 am you will be hearing music from the clubs below. We were on the 14^th floor and it was too loud to sleep. When we asked about what they could do, all they could offer was to move us to a different room. If you book a room here, try to get as high a floor as possible. And if you stay in downtown at all, ask about the soundproofing!
FYI Austin, if I want to hear music from a club, I’ll walk into the club.

Best hotel staff! They treat their guests like family! It’s the reason we keep going back! Recently all the rooms have been renovated. I recommend paying extra for the executive lounge it’s so worth the extra money. The hotel has a great location with the convention center right next door. The hotel is also five blocks from the bike & jogging trails which run along the Lady Bird Lake. Self service bike rental stations are located one block from the hotel.

Difficult hotel to rate. The lobby design and conference facilities are good as Hiltons go. Handsome bar, good sushi restaurant, acceptable coffee bar. The rooms were meh. The most noticeable update were control panels by the bed that were supposed to control the lights, but didn’t turn them all off; instead, I had to go to the main one by the door when I was finished reading and then zip back to the bed in the two second delay before I racked my foot on something in the dark. Kind of defeated the purpose. And evidently, the maids mistook me for Patrick Stewart because they didn’t leave me shampoo once in five days.
Other reviews laud the location near the 6^th Street tourist bars, but that’s definitely a matter of taste. My room faced them and the noise got tiresome after midnight. The much more interesting bars and restaurants in the Warehouse District, Rainey Street, and South Congress aren’t within easy walking distance. There is also a big homeless shelter a couple of blocks away, so you can wander into sketch pretty quickly.

This hotel is pretty classy. I stayed here for a work conference in July and found it to be updated, clean and accommodating. I stayed on the 24^th floor as I prefer to be on the higher floors to avoid noise from the streets. It was pretty quiet, but still heard the occasional ambulance/​police siren.
The hotel is modern and updated, 5 stars for that!
They do not have free breakfast, but they have room service. I got breakfast, which was very good, but also very pricey as they add $ 4 for delivery to your room on top of the already expensive prices. If you’re willing to spend $ 26 for scrambled eggs, bacon and toast, you won’t be disappointed, but if you’re looking for a cheaper breakfast, avoid room service. A solid 3 stars for food at the hotel.
The pool is saltwater, which is nice, but it’s small. I guess it’s tough to put in a large pool on the roof. Be aware, the ground gets so hot that you can’t go barefoot (trust me, I tried, and lost felt like I was walking on hot coals!). 2 stars for all of that.
Everything is within walking distance, so that’s a plus. The valet and doormen are very friendly and on point with getting cabs, 5 stars for service.
I’d recommend this hotel for business or pleasure, just wear flip flops at the pool!

I stayed here during a conference in May. The lobby looks great. I liked the lighting outside of the salon rooms. I don’t know if the location is great or if it’s because Austin is small (to my standards) so everything is within walking distance. I had an executive level suite so I loved the daily free happy hour in the executive lounge. Great in a pinch when you’re busy preparing for the conference and don’t have the time to go outside for food. Plus great place to catch the Bulls games. Although I didn’t go in the pool, the hot tub was nice.
Overall, a good experience. Plus I really liked the Peter Thomas Roth toiletries, especially the body cleanser.

This place is lovely and the rooms are clean. I wasn’t afraid to take a bath in the bathtub, they were so clean. The pool area is nice, but it was crowded on a Saturday afternoon. All the staff was nice and helpful.
A few things to point out before you book a room here.
WIFI IS NOT FREE. (Yes, there is free in the lobby, but it was bogged down on a saturday)
Parking is around $ 25 a day and valet is $ 36 a day.
The coffee shop in the lobby is not a starbucks, but serves starbucks.
The pool bar closes before the pool does.
Overall it was a good place to stay, but for the price, wifi should be included.

Stayed here for a fun filled weekend in Austin. The hotel is located right smack in the middle of pretty much anything you want to do. Sixth street is a block away and the cultural district is a two blocks away which has a lot of restaurants and shopping. The people were very friendly and the hotel was very clean. Our room was spacious, clean and had an amazing view. They have a coffee shop in the lobby that also served ice cream. The hotel also has two restaurants and a bar. They offer a lot of great amenities including: valet parking, pool with a view and weight room. It was a little pricey but knowing it was in such a great location and we were within waking distance to anything we wanted to do it was worth it!

1^st rate all the way!
Easy to find, the valet were extremely friendly and helpful. The bell hops were on point — took everything to our room for us and held it in the lobby during check out.
The one time I ordered room service, it was quick and hot — BUT wayyy overpriced being that they charge a room service FEE… then you have to tip… I won’t do that again.
Hotel was very clean, HUGE, tons of amenties, 2 great restaurants on site… can’t ask for much more! I will be back!
Slept like a baby…

The Hilton Austin was the conference hotel for my recent meeting. I stayed for 5 nights and enjoyed restful sleep in a comfy bed. I used all 3 hotel restaurants and the bar. I didn’t have a car so valet wasn’t an issue for me. But all the staff members that I met were helpful and friendly.
The location was great since my larger meetings were across the street at the Convention Center.
Pros:
Helpful & friendly staff.
The beds were super comfy.
The pool area as gorgeous and really relaxing.
The gym area was first rate.
There is a spa on site and I heard the massage therapists were excellent.
Quality fluffy towels.
High tech lights that could be controlled bedside.
Cons:
Slow elevators that sucked my will to live.
No fan in the bathroom so fogged mirrors after a hot shower.
In my room, the doors smacked each other… bathroom & closet or bathroom & exterior.

Very nice, staff was very accommodating. Rooms were clean, beds were comfortable and the bar was a hoot.
Highly recommended.

We hadn’t planned on staying here. We had originally made a reservation but when more rooms opened up at the Hampton we made a reservation there and cancelled these. (And by we, I mean my husband.)
In theory!
When I arrived at the Hampton they informed me that both reservations had been cancelled. I was astounded, bewildered and had visions of myself living on the street.
While I was trying to digest the information the clerks at the Hampton were staring at the computer as everything was sold out. Magically, they refreshed and poof, a room here was available. They made me a reservation, I jumped in a cab and checked in.
My husband was meeting me later in the week and he was also in charge of complaining about the snafu. He called and got a discount. Woo hoo!
As a woman staying alone, I felt super safe here. I merely had to cross the street to get to my QuiltCon. I was able to eat all my meals here, hang out in the lobby, frequent the coffee shop and I felt secure and protected.
At one point I called to complain about the room not being made up and they sent someone up immediately. I also called about the internet and they fixed it over the phone. When my husband arrived he called about the vending machine being out of water and they sent us water within minutes. My point is that when things don’t go right, that’s when you see the true mettle of an establishment.
I loved the fresh new decorations in the room, the wonderful lobby, the security, the bathrooms and the great temperature in the room. The towels could have been a bit fluffier, but all in all this is a top notch hotel.
And if you’re ever alone here for a couple of nights, the people watching in the lobby is fabulous. There was an Optometrist convention, a cheerleader convention, a wedding, a rehearsal dinner, police on bikes coming in for coffee and all kinds of fun people walking around.
If I’m ever back, I am staying here to begin with and skip the no reservation drama.
I suggest you do the same!

Stayed here during a business conference held in the same hotel. Check-​In was quick and easy, and the lady at the front answered all the questions I had. I originally picked a room with a King, but I came an hour prior to my check-​in time, so they gave me a queen instead if I didn’t want to wait. That was fine with me since i was a single traveler.
The room was nice, had a view of Austin. The room I got was a newly remodeled room. What kind of sucks is that I can still hear some construction going on from my room, but that didn’t matter to me since I was out most of the day anyway. What’s really cool is that you can control all the lights and ac from one little panel right next to your bed. I also tried their room service, and they got the food I ordered within 25 mins, even though they told me up to an hour.
Wifi isn’t free though, which it should be, since I’m already paying for the room. But overall, I would stay here again.