Harshbarger Raymond MD

Dr. Harshbarger and the Craniofacial staff at Dell Children’s has disappointed me two times now. On a follow up visit in December of 2012 he had us wait in the lobby for an hour (with no update from the staff). Then when we were finally called back to the exam room we waited again and he walked in not knowing much about my child and the case. It seemed as it was the first time he ever looked at her file. He sent us off with «more speech therapy» and not much else. After a not so great experience I was hesitant but wanted to continue for my daughters sake. After today I will not be using this doctor ever again. We arrived 15 minutes prior to our appointment. At 10:15 we were still waiting. I asked the front desk (who by the way were very cold and rude) for an update and the receptionist said she would send out the department manager. Another 15 minutes goes by. I asked again. The send out an office administrator who showed little concern and said it would be ANOTHER hour and a half. Are you kidding? Sitting and waiting for 2.5 hours for an appointment with a child? Why have an appointment if you have to wait? There was no attempt by the staff to contact us prior to the appointment or in the waiting room. They just kept hidden behind the glass. After we said we were leaving and would not be staying for the appointment the office administrator came out a side door saying she could get us in a room «right then» but we would still have to wait another hour and a half! How does that help? I have not received a call from the office as of this time. No attempt to reschedule, nothing. This is not a «bed side manner» I want for my child. We will not be going back, ever.
Note: This does not reflect other doctors in the practice or the speech therapists.