Handy

Worst ever! Bought a house in Round Rock and the seller agreed to have it professionally cleaned. She had moved out two weeks earlier and hired Handy to clean the house. She had never seen the results. When we took ownership, the house looked like it hadn’t been touched! The Handy thank you card was left with no name in the space. My wife vacuumed the smallest bedroom and had to dump it because it was filled with just first bedroom. Nothing was dusted. Tile floor had spills that were never wiped. SAVE YOUR MONEY!!!

Laurissa did a great job cleaning our house for move out. She was on time, cleaned with the best smelling stuff and worked quickly. Would love to use her again.

Rochelle did a great job! She was on time, very professional and our place looked incredible. I would recommend her anytime!

Charlene was absolutely amazing! So friendly and knows exactly what to do when it came to cleaning my house. I will definitely request her again!
Thanks Handy!

Our cleaning professional, Laura, was incredibly professional and nice. Our apartment is completely spick and span… which is a rare treasure for working grad students. And it was cheap! Well done.

Handy has always done a great job. Erica has cleaned for me several times and I always come home happy because my house is sparkling!

Patricia M. from Handy was the best cleaning professional that has ever come to my house. (and I’ve been satisfied with all of my Handy cleaning services.) I couldn’t believe how amazing Patricia was! Every surface in my house sparkled! She even cleaned our grungy coffee pot :)
Thank you!

If I could give negative stars I would. WORST MAID SERVICE AND COMPANY EVER!
Where do I even begin. First of all, they cancelled LESS THAN AN HOUR before they were supposed to be there and scheduled me for 2 DAYS LATER! If I needed the maid service then I would have scheduled it then. If you don’t have an employee that is available at that time, do not make it available for someone to schedule.
When they finally did show up, not only did they NOT CLEAN ANYTHING, but they BROKE MY SHOWER HEAD! There was MAJOR dust left everywhere, I specifically asked them to clean the fridge, they didn’t even TOUCH the fridge and they pretty much only cleaned the floor. WTH did you spend 2 hours doing??? I could have cleaned my place better with my eyes closed.
Then they don’t even have a customer service number to call and complain because i’m sure they get so many damn complaints that they had to hide their number.
LITERALLY THE WORST MAID SERVICE ON THE PLANET, DO NOT EVER USE THIS SHITTY SHITTY SERVICE!!!

This was my 3^rd experience with
and Samantha was by far the best cleaning professional to date. She got right down to business and was fast and efficient. She was prepared with supplies and tools. I cannot recommend her more!
Thanks!

Lorri did a great job on my apartment! I came home from work and my place looked and smelled fantastic! She was very thorough, easy to work with, and her work was far beyond my expectations. I’m looking forward to enlisting her services for the long term. I would receommend her in a heartbeat!

Used this service from a groupon! Loved Jordan L. I have always had to kennel my pup when I’ve gotten my house cleaned, Jordan having two dogs of her own was great with mine! I was able to leave him off leash and un kenneled while she was there, it was great. She did an excellent job cleaning and was very sweet. I felt very comfortable with her there.

I gave Handy 3 chances and they failed every one. No customer service at all. I have emailed them at least 10 times, as there is no customer service number. No response for months. I was cancelled on last minute and they charged ME a fee. Asked for reimbursement… no response. Gave them another chance, had issues with the app, accidentally pushed the cancel button, tried to contact them to undo this action and keep my cleaning appointment… NO RESPONSE EVER, $ 100 lost. Then… cancelled my recurring cleaning… but they won’t reimburse to my bank account, they are keeping the funds for future use. Now I have $ 162 I HAVE to spend with Handy. Still cannot get anyone to email or call me back. WORSE SERVICE EVER. Please do not put yourself through this experience. There are plenty of reputable cleaning services out there.

This review is for Jordan L with Handy. I purchased a groupon for a 2.5 hour cleaning of my 1 bedroom, 1 bathroom apartment. It might sound like a small order but let me say, I am terrible at keeping my home clean so Jordan had her work cut out for her. I came home and my apartment was spotless, neat and shiny. She paid great attention to detail and my place feels like I just moved in. If you choose to use handy, request Jordan and you won’t regret it.

Excellent experience with my professional. Great communication. She areived not inly on time, but a few minutes early and she did a thorough and complete job in our home. We look forward to seeing her monthly and have already booked our next date!

If I could give negative stars, I would. This is the worst service and customer service experience I have ever had.
Granted, the maids that came out to my house did an excellent job and my house looked wonderful every time they came over to clean. If I could bypass Handy altogether and just hire those maids, I would. But Handy is incredibly horrible as a company, for the following reasons:
1. I requested a specific maid (who had previously done a good job) and another person showed up. Not as big of a deal, this new woman did a wonderful job, but I was not informed that my original request would not be fulfilled.
2. I booked a maid to clean my house for 4 hours, and this maid finished cleaning my house 1 hour early. No problem; the house looked great. She told me I had to go online to let the system know that she finished an hour early, so that they would only charge me for 3 hours, not 4. This was apparently more complicated than the system could handle; I ended up having to call a few days later to sort out the issue. I was told I would be issued a refund for the 4 hours I was already billed, and was asked, «Would you like this in credits to your account, or back to your credit card?» I said, «Credit card, please.» A few days later, I had a credit on my Handy account, NOT a refund to my credit card. I called the company again (by the way, at the time, it took FOREVER to find an actual phone number to call Handy.) and I was informed that the person who asked if I would like it credited back to my credit card wasn’t actually able to offer that. I started getting weary of dealing with their run-​around bull-​honky, so I canceled all future scheduled services. This, in turn, issued more credits back to my account. However, since I never intended to use their service ever again, I wanted those credits (money I had already paid from my credit card) to be issued BACK to my credit card. I’ve called and emailed Handy multiple times, and was finally told that someone from their «Escalations Department» would contact me via email within 5 – 7 business days. This was in October. I should have been contacted by October 27^th. I have heard NOTHING from Handy. The only good thing that the most recent phone call finally led to was my cancellation of my account with Handy. I am currently owed almost $ 150 in unused credits to my account.
3. Back when I could actually CALL Handy, I was put on hold three different times for at least 20 – 30 minutes. Most of the time, I just hung up, I was tired of waiting so long.
4. I now can no longer CALL Handy; I have to navigate my way through a maze of questions on their online Help page, none of which answered my original question regarding refunds or returned credits. I’ve sent their Facebook page a private message and am awaiting some kind of response but am not holding my breath.
5. My original issue (from #2) HAS STILL NOT BEEN RESOLVED!!! This was from earlier in the spring of 2015! It is now NOVEMBER!!! I am just beyond infuriated and am DONE with this company and their poor excuse for customer service.
6. My mother used this service, has had no-​shows, and has had the service canceled on her MULTIPLE times. As in, she requested them to come clean her house (she had it on the market and when she needed it cleaned, she needed it cleaned THEN so that it could be shown to prospective buyers) and the DAY OF, they canceled, or did NOT show up. That, to me, is just inexcusable.
7. It took me THREE PHONE CALLS before I could finally get my service CANCELED. It’s not as simple as going online to cancel service; I had to call… THREE TIMES!!! Just ridiculous.
So, please… stay away from this horrendous company and use a local maid service that you can trust and actually get on the phone.

This is BY FAR THE WORST maid service I’ve ever heard of. My mom has had them cancel on her MULTIPLE times. One time they tried to reschedule for 7 – 10 PM FRIDAY NIGHT and this most recent time (they were supposed to come today, 11÷23÷15) they wanted to reschedule for 2 PM on THANKSGIVING DAY!!! Are they delusional??? The whole point of the cleaning today was to get the house ready for Thanksgiving! Also, the last guy that actually showed up hardly cleaned a thing. He left the toilets, floors, and beds untouched. I’m not sure what he did for the 3 hours or however long it was he was there. They obviously don’t train their employees. From the ridiculous things that have happened to my mom with this service, I can’t believe their reviews aren’t worse.
Also, they don’t ask what time you’d like to reschedule, rescheduling is automated and they send you an email and advise you of the new time. No bueno.

This was my second experience with Handy though with different Cleaners and so far I’ve been very pleased. Just like the previous time, I wasn’t home when I scheduled my service for today but Alma made sure everything that I needed done was taken care of. She texted me and asked question which showed me that she cared and I really appreciated that.
I came home from work and the place was just awesome. The apartment seriously looked cleaner than when I first moved in. I was actually very impressed!
I don’t particularly «enjoy» cleaning and it doesn’t help that my asthma/​allergy symptoms gets triggered by the smell from the cleaning chemicals, all the dust, etc so I think the service offered by Handy is super convenient and having professionals like Alma who are really thorough and take the time to make sure everything is done right is like icing on the cake with cherry on top!

This was my first experience using Handy. I received a promotional code offer that I couldn’t pass up. I live in a 2 BR/​2BA apartment and requested the general basic cleaning along with my interior windows.
Terry C was the professional I worked with and I thought she did a great job. Terry arrived 5 minutes early, communicated with me as soon as she was here and when she entered we talked over exactly what I was looking for so there was no assumptions.
I truly felt Terry took the time to focus on everything I asked of her. She was here for almost 4 hours and when she left the placed looked awesome. I was even more impressed when I went to my sink and saw it sparkling white, something I’ve been trying to get stains out of for months!
Thank you Terry for your hard work I just wish that I could request her each time.

I started using Handy after my friend sent me a code and I noticed that it was less expensive than other home cleaning service companies. I am on a budget so I thought I’d give it a try. I’ve used it 3 times thus far and I have a love hate relationship with Handy.
As stated I’ve used them 3 times and had 3 different cleaners each time. You definitely get what you pay for. Handy is a national company and it seems like they have independent contractors in a sense in certain cities. Due to this I think there is a tough time regulating things, training, setting expectations, etc. This has shown in the service I received. My favorite cleaner by far has been a lady named Chelsea. I felt like her attention to detail was the best of the 3 I’ve had. I tend to be a stickler for attention to detail and have certain expectations if I am paying for a service.
One of the cleaners moved items from my bathroom, I’m assuming to make a more homely decorative presentation, to my kitchen island which is the focal in my open space. However, I was extremely annoyed that things were not only moved but moved from the room they were in. I’ve never had that happen before and my OCD kicked in and it caused me some anxiety.
I do wish I could select my own professional but the site is not set up as such. Also Handy needs to update the tracking system the professionals use to check in, show when they arrive and leave. The site hadn’t updated and I reported the cleaner as being late. I immediately got a text from the cleaner saying she was going to be penalized. I did send a note to correct and was told there was no penalty so who knows.
I am pretty much ready to just give up and cancel my service. It seems to be more stressful than what it is worth.

I was really impressed with my cleaning and Nancy L. I had a cleaning scheduled for last week, but Kirsten, who was scheduled to do my cleaning, texted me early that morning letting me know her son was sick and she wouldn’t be able to make it. Handy emailed me within a few hours to reschedule.
I love that they give me a notice of who my cleaner will be and their phone number.
Nancy arrived a bit early and got started right away. I showed her around, let her know what I wanted, and she did it!
The only thing I didn’t like was how she mopped my bamboo floors. You have to be very careful with bamboo and it looks really bad now. I will have to go back and redo it. Upon further inspection, it looks like she barely did any mopping in my dining room. Under my table is still dirty (I have 5 kids, there is always something down there!) and I can see the kids footprints that were there this morning. Kind of frustrating that I will have to go back and redo all of that.
However, my bathrooms are sparkling, my windows and window sills are super clean, my kitchen is spotless, she did the dishes, made my bed, and vacuumed everywhere.
I will try them again, but unless they are willing to use my products on the floors, I will have to do that myself.