Hand & Stone Massage and Facial Spa

I’ve been a member for a few months now and I love it. I’ve been getting chemical peels and my skin is looking amazing! Katie is great, very knowledgeable and makes you feel so comfortable. I love coming in and getting pampered!

Meh. I had a promotion from OrangeTheory, and I’m a massage junkie so I decided to try out this newly opened location. First, it’s very similar to Massage Envy or Massage Harmony in that they try to sell you on their membership. Second, the massage was completely average in my opinion, and it only lasted about 40 minutes, despite the fact that I was early to my appointment. I might try their facial services, but I’m very picky about massage, so I will not be going back for that particular treatment.

Been a member for about 2 years and still love love the customer service and the excellent massages and facials I get here! I usually go to Naomi for my massages and to Katy and Emily for my facials. Been to other hand and stone locations and I’d have to say this is the best one

I was visiting family in Austin over the holidays and thought I would use one of my massages at the Avery Ranch Location.
The front desk was very professional but the overall massage was not great.
I am 8months pregnant and asked for someone comfortable and experienced on prenatal massages. They assured me the woman they set me up with was.
My massage was supposed to start at 1:00 and be 50minutes. I didn’t start until about 1:16 by the time I changed and talked with the MT about what I wanted. I looked at the clock when she was done and it was 1:50. I really don’t feel like I got the 50minutes I normally do. This was a 34 minute massage.
The woman hardly massaged anything at all and spent about 25minutes on my arms and legs. We had talked prior to the massage and I told her where I was having pain. I really think she wasn’t comfortable with me being pregnant and was overly cautious.
I wish that this location had been honest and said they don’t have anyone super experienced with prenatal. I would have gladly opted for a facial or some other service.
I also don’t think it was right for a 50 minute massage to be cut short.
I am a member with hand and stone but don’t think I will be back to this location.

Love, love love!!! Hannah is an awesome massage therapist. I found my relaxing place. As long as finances allow, I will be returning monthly, maybe more. I am always greeted with a friendly smile and kind words. I am offered hot tea or water and it is brought to me. Thank you Hand and Stone Massage for a wonderfully relaxing experience!

I love my massages I get with James. The facials and waxing I’ve had with staff members has been so relaxing and amazing. This place came to me as a gift over a year ago and I come back 1 – 2 times a month. The front desk staff is super friendly and patient and kind greeting me by name and smiles even when it’s busy. The peppermint scalp treatment is amazing and feeling so good. The feet treatment is amazing. I fall asleep almost every time I go no matter what I’m getting done.

I just got a facial with Lyn! She is awesome! Left my face feeling clean and soft. She is very knowledgable and told me what to do to keep my face feeling great. Kristen at the front desk is so kind. Offered me tea which was ideal since it’s so cold outside. I have already told my friends and family. Loved it so much I purchased a package so that I can see Lyn more consecutively.

Incredible customer service! If I could give 100 stars I would for that.
I called at the last minute not expecting to be booked just was curious if they by chance had a massage available. They ended up sending me a coupon bc They couldn’t accommodate me. The front desk is friendly and sweet. Honestly so impressed by the customer service!!!

Great massage by Kenny. Good experience.

Love Katy hands down she’s amazing, I highly recommend her she gave me one of the best facial’s I’ve been had, being an Esthetician I haven’t been able to say that very often! Go see Katy, she rocks!!!

I visit a massage therapist in south Austin once a month, but my office gave me a free massage at this place. How could I refuse?!
Booking was very easy, and Gina on the phone was great– even calling me back to offer another appointment time that might better fit my preferences! Email is my first choice for communication, however, so that would have been a nice option.
The location was a tad hard to find within the shopping center, but I’m sure it would be a cinch for GPS users.
The lobby was clean and nicely designed; relaxation is a priority as soon as the client steps into the building. Brief paperwork and minimal wait time.
Kristina was my therapist. She was very professional, and made my comfort and relaxation a priority. It was only the second full body massage I’d ever received, so I didn’t have much to compare to. She asked about my pressure preference before starting, and then checked-​in to see how I was doing part-​way through the session. Very much appreciated! I loved the work she did on my hands and feet!
Overall a very pleasant experience! The only thing that would have made it better was quieter music (or even silence) in the massage room.

Sent my girlfriend in for her birthday, Courtney and Terri made it easy to book and set up. My girlfriend loved her facial. Highly recommend!

First impressions last and boy was I blown away. Excellent customer service and amazing massage made me an instant member. Signed up straight away. Look forward to my next massage

On March 2^nd, I had a «mini microdermabrasion» facial after my massage. Not the most amazing facial ever, but still relaxing at the time. My esthetician was really nice too.
The only down fall was how my neck reacted to the treatment. About 12 red lines marked my entire neck from the procedure. It didn’t hurt but it was itchy and looked bad. The esthetician said my neck skin is unusually sensitive where as my face is not sensitive. She recommended daily moisturizer cream and it would be gone after 3 days. I figured that’s a reasonable amount of time for scratch marks to go away (there was no scabbing, just red lines). 2 days later I called the esthetician to tell her there had been very little improvement. She saw a picture of my neck and suggested daily Aloe be applied, wrote a note on my file to use 7% instead of 10%, and that it should clear up by the end of the week.
It is now March 16^th, 2 WEEKS since my facial, and my boyfriend commented on how I still have vertical lines on my neck. Yes, there has been a big improvement since using aloe; in fact the redness is gone, and the lines are fading away more and more each day, but come on… 2 weeks later! Not worth 65 dollars.
Hand and Stone’s «add on treatments» also seem strange in (membership) price.
Example:
If getting a 50 dollar 50 min signature Facial, you could «Add On» a 30 min. Mini Micro facial for 35 dollars.
But if getting a 50 dollar 50 min Massage, you could «Add On» a 30 min. Mini Micro facial for 65 dollars. Why not 35 dollars???
On a high note, I had a GREAT massage. I have seen many massage therapists before, and Niki is great with putting firm pressure on those knots. I definitely recommend her service.

All of my services at this spa are always fantastic! I’ve had services with James, Chris, Nikki, Brandon, Joey, and Lyn. They always listen to my concerns and I always leave feeling much better than before.

I’ve gotten a massage by James and waxing by both Joey and Lyn all were 5 star experiences! James walked me through my first massage and I left feeling so amazing I can’t wait to try the signature hot stone. The waxing services from beginning to end were clean, informative, and comfortable on the next visit I wanna try their tinting and facials :)

James is by far the best massage therapist I have found anywhere, and I have looked everywhere! Give him 50 minutes and he will make your week; give him 80 minutes and he will fix years of built up muscular knots and issues! The monthly membership is totally worth it, as you can’t find a decent massage anywhere else for $ 50, and you certainly won’t find anyone as AMAZING as James no matter how much you pay, period. Every massage therapist I have ever seen has been amazed at the knots in my traps, but not one has been able to loosen them, until James! Book now, as his appointments fill up quickly.

Came here recently with a gift certificate, and confirmed the price of the massage prior to my appointment. After the massage I was told I owe an additional $ 39.95. The massage itself was below average. I had asked for extra attention on my lower back and feet, since I had pain there. The masseuse spend an additional 5 minutes on my back and ignored my feet. Very dissapointing. Even though the front desk fixed the pricing, as a customer I feel like I was not listened too and will not be back…

Probably the worst massage I’ve ever had and it was very expensive.
Front Desk: Annoying ultra corporate lady (you know with the squeaky /​phony tone to her voice) at the front desk had only two things on her mind… upgrade my service and get me to enroll in their monthly program.
Massage: The masseuse asked why I was coming in and I explained that I had some pain in my lower back and left hamstring. She strangely avoided these areas so I thought she was going to tackle them at the end of the massage. No such luck… didn’t focus on them at all. This alone made my entire visit pointless.
The overall massage was not enjoyable at all as the masseuse never really stayed in one place long enough for me to relax into anything. She seemed to stop a lot and poked as if she was locating a troubled area but never went back to that area. I also felt that the oil was cold.
Message to the spa: Please don’t comment on my review and ask me to contact management.
Follow up to Teri: Teri has sent a private message to me asking to confirm it was her spa I went to. I replied confirming, 100%, without a doubt, that it was in fact her spa. Just because my Unilocal name is not my real name doesn’t discredit my review nor does it make me obligated to offer you my real name.
Teri, I did go to your poor excuse for a spa located at the corner of Avery Ranch and Parmer. Very tricky though… posting your fake confusion on this review to trick readers into thinking this was a mistake.

Came here with high expectations due to the reviews I have read, and alas, it didn’t even come close to what others had experienced.
I have been searching and trying different massage places and therapists to find one that will address my issues and provide me with the treatment I need, only to be more disappointed and jaded about ever finding that.
Here we go again.
When I returned from the ladies room, I saw a person in the lobby through the window and my first impression was that it was a maintenance worker. Only to realize it was my therapist.
No big deal I suppose. We discussed my problem areas and I opted for a 90 minute hot stone massage, with the foot and scalp massage add ons.
The massage: Consisted of no variance in the stroke technique, or pressure, in fact it was just stones being moved around in circles. Kept thinking I was going to be wowed at any moment, never happened, just declined from there.
It was all so rushed and not slow and relaxing at all, like just going through the routine.
One part I was advised «this May be painful, please let me know…»
I replied it was fine and then got to hear a story about another one of the therapists clients and how much pressure he wanted etc. Really? No need to hear about your other clients, I should be the only one you are thinking about right now.
During the massage, the therapist kept moving the chair they were sitting in around which made tons of noise and turning the fan on and off. I guess he was hot?
Not to mention the beeps from his watch I assume were to let him know times up. It was just a little off putting.
Was asked to turn over, and the light wasn’t dimmed at all and the therapist mentioned to themselves «will do the feet last».
The scalp massage had the most pressure and was to the point or pulling my hair up from the roots, not pleasant at all and would have been more appropriate for my shoulders instead. The «foot» portion was about one minute of actual massage.
The price for all those items was just not worth it at all. Sounded good, but didn’t deliver.
I got a survey and provided this feedback and waited for a few days to receive at least some kind of acknowledgement about the service experience. Nothing, only a auto responder email with a coupon for my next visit.
It was promptly deleted. So here I am again, looking for that perfect therapist.