Hand & Stone Massage and Facial Spa

Book Kelsey she was dope! I feel asleep pretty quick! I’ve been getting massages for 15 years and I’ll be coming back to see her again!!!

Have had multiple facials and massages here, and have enjoyed every one of the experiences. The reception area and treatment rooms are always clean, and the staff is excellent. Diane is my favorite masseuse/​aesthetician, but I know there are other excellent individuals who work here. Wouldn’t hesitate to recommend it to friends/​family and in fact will be taking my sister there for a birthday surprise.

Have been here twice for waxing — literally the best. Clean, unhurried, and they use some amazing wax that’s vegetable based and doesn’t stick to your skin. Both savannah and kelly have been excellent. I tried a more high end place in town a while back and this far and above exceeded that experience both times.

Awesome service! Professionalism and overall excellent customer service started right when I was greeted by receptionist Tiarra. Kara, the esthetician was incredibly professional and did such a fantastic job with my facial. Thank you!

My face was really dry so I decided to get a facial. I never had one before so I was a little worried if my face would break out. My face isn’t real sensitive, just a little. I also had never been to a Hand & Stone before. This location made me feel so welcome as soon as I walked in the door. Svana did my facial and waxed my eyebrows. I am so shocked how great my face looks. no breakouts at all (except for my brows, which is normal for me)! I am ready to schedule another one! I will be back! Go see Svana!

The Hand & Stone customer experience delivers value unmatched by other shops. I have had three massages here, most recently one with Joseph, and all of them put me in that delightful post-​massage zone. The therapists find knots, ask about their level of pressure, adjust the temperature of the massage tables, etc. They don’t talk too much and the music is unobtrusive. I like the friendly reception folks too.

Love this place! Been in twice for a sports massage with Joseph. Great experience both times & aches & pains are improving! Highly recommend!

Don’t expect a custom and/​or therapeutic massage. I requested their deep tissue treatment for muscle aches & tension. Upon request I completed their profile detailing my specific needs for a therapeutic, NOT pleasure/​relaxation massage. What I received was a by-​the-​book, programmatic rub that started on the lower legs & went left/​right-​left/​right up the body. It was obviously an end of day massage, too, as the technician barely used her hands, but rather a technique with her heel of hand, forearms & knees; allowing her body weight to deliver the rub, with little to no manual manipulation in her programmatic massage, let alone to address my need areas. It felt phoned in. I then notice that 45 minutes of my one hour were gone and mentioned that my target areas had yet to be worked. To her credit, the tech then did spend extra time on that muscle group, but without much finesse or surety of technique: more of a once over to say THERE, IS THAT WHAT YOU WANT?. Also, from the moment I walked in, up-​sales of services were politely offered… then offered again! This especially from the manager-​type who came out as I was leaving offering to waive enrollment fees, etc. I should mention that my tech was sniffling, I asked if she was sick; she said no but the sinus noises during my massage were not comforting during such a physically proximal service. Sure, it was pleasurable, I guess, as far as massages not meeting my request go: but overall H&S was inattentive to my needs, sell, sell, SELLING, rather. The greeter was very kind and pleasant, it should be noted. Bottom line, this place is for pampered types who want leisure niceties performed for them; not for folks who need help with sore muscles.

Diane was very welcoming & professional. She also was able to provide the perfect amount of pressure during my deep tissue massage & catered to my specific needs; areas needing work (I am a dental hygienist). She is very skilled and I feel like she did an amazing job of loosening up my extremely tense muscles. I am already scheduled for the longer, 80 min, massage with her in about a week and plan to make this a priority in my life for real this time!

Great massage place! Convenient location and operation. Lots of good choices and quality is great! It is easy to want to go back!

They customer service provided after my review was great. They refunded my money. I will take them up to three stars and an average review — poor experience at spa but excellent customer service!

Thank you all for being so wonderful! The experience at Hand & Stone (Arbor Trails) is equivalent to any 5 Star Resort service. Great job Ms. Dee for your management as well as Tessa for your excellent customer service & professionalism!

So far, I’ve received 2 massages (Eduardo and Anna) and 1 facial (Diane). All were fantastic! Not only were the actual services great, but everyone there seems really comfortable and happy, which makes it easy for me to relax as soon as I walk in. Plus the pricing is super affordable, so I don’t have to stress about «splurging» on spa treatments.
The private rooms are welcoming (I love the table warmers!), and each therapist asked me a little about my intentions for the massage before we got started (the first massage was for general relaxation and the other for pain management). I felt like everything I hoped for was addressed, and I left in that yummy massage daze.
I’d never had a facial before and Diane kept me informed on each stage without interrupting the tranquil vibe. And my skin felt so fresh afterwards — I have been missing out!
P. S. I love my to have my head massaged, so I added the peppermint scalp massage. Totally worth it!

Went in for a facial & she was great! My skin has never looked and felt so soft. The product Dermalogic was amazing andIi definitely need to go back and purchase the products she recommended I use for my dry skin. The arm massage was heaven as well. For a franchise this place is very upscale inside and the spa room was very clean, with the warming table an extra bonus. Thanks again! :)

I had a massage with Eduardo and a facial with Jennifer and they were both amazing! Eduardo listened to the concerns that I have with my lower back and focused on them. I felt so relaxed and more flexible when I walked out of my massage. The facial was such a treat with Jennifer! She gave me lots of good tips and tricks to keep my skin moisturized and prevent black heads. Definitely recommend!

I am not sure who the owner/​manager contacted or refunded services to because it wasn’t me.

Eduardo give fantastic massages. He’s very versatile and can accommodate your needs. I’ve a 50min Hot Stone, deep tissue, and deep Swedish with him. Whatever I need for that session he brings it. My first massage I was a little bit nervous about having a male therapist but he was very professional and put me at ease.
I had a facial with Kari last night and it was amazing! First time it ever fallen asleep during a service! She incorporates plenty of massage into her facial and left with my skin feeling amazing! Very informative on what I need to do between services to keep my skin clear because I suffer from adult acne.
I’ve had excellent services from other therapist and estheticians here but these two are just my personal favorites.

Ok so Unilocal paid me to change my review so here goes.
Just kidding.
I’ll bump my rating to four (and a half) stars — the half deduction is for the issue that i commented about in my previous review that was never addressed. Then again, I only complained on Unilocal instead of contacting the company and I dont know of its even under the same management as my previous review.
I have been a member here for over a year and I always feel the staff is genuinely interested in the quality of my experience. The service has been consistent and the front desk staff are friendly and knowledgeable about their products and services.
Im a big fan of 80 minute massages by Paul or the anti aging facial.
Check out their specials on dermalogica or clarity rx.

It has been a really long time since my visit at Hand and Stone. I actually went because my friend had never had a massage before. I had just moved to the area and love the arbor trails shopping. The lady at the front desk was very nice.
I eagerly waited and shortly greeted by a very tall, very overweight therapist. I didn’t think it would be problem. He wasn’t too personable but I was hoping he gave fantastic massages. Nope. Mediocre at best. Unfortunately, his size prevented him from being able to reach across my body without him leaning his belly on me. Gross. He really wasn’t careful making sure I was covered either. He even got a little sweaty and clammy during the massage.
I could have dealt with all of that actually and just sucked it up to everyone being different. BUT THEN he had the nerve to tell me that my body wasn’t in good shape. He didn’t mean the 125 lbs but the fact that my body had some deep knots and it was really hard for him to work them out. He proceeded to pitch me on stretches I really should do daily and get a massage from him on a regular basis. Absolutely not. Why get a massage to be insulted at the end of it and feeling like you can’t wash off what you just experienced. :(
I’m sure that therapist is not there anymore, but it really made me realize how I don’t like being in situations half-​naked with some gross dude putting his hands on me. I won’t go back. In fact, I don’t think I can do a swedish massage ever again. I’m going to stick to thai massages. I tend to leave with my dignity in tact and actually feeling relaxed.

Hydrating Facial is by far the best if you have dry skin like me. Make sure to get an appointment before you go, newby mistake the first time I went for a facial. I like to think I’m a vet now, I get a facial at least once a month, bi-​weekly if I’m feeling overly stressed from work.
I haven’t been to their other locations so I can’t compare but I do have alternate massage shops I visit and this place is average, giving 4 for being normal.
I will also add that they are affordably priced. First timers always get great deals so look for intro pricing or coupons if it’s your first run.