H-E-B

I was excited to be back at an HEB since it had been a few years. I am not sure if this will be my main location once I move to the area. My husband and I stopped here on two occasions. Once for bottled water and soda. The next time for a money order. Both times were pleasant experiences and the staff was extremely friendly.

Please refrain from purchasing food items from here, and if you have to please always check the date. I have constantly bought moldy food items from here. The items include cheeses, garlic pizza sauce, and tangerine juice. I notified various employees and managers about the moldy garlic sauce that had expired October 5, 2015. For two weeks I constantly checked the aisle to see if it had been removed and it still had not. I’m not even sure if it is still on the shelf now. This HEB does not care about the quality of their food or their customers. I refuse to buy food items from here even though this store is near my house. Please shop at another HEB or Central Market if you can.

So the other day I was in the aisle at this store and one of the employees was walking through the aisle! The employee was walking very briskly and knocked my shoulder pretty hard when he walked by and never even acknowledged that he hit me. I spoke to a manager named Scott who identified himself as the GM which apparently is not correct. He was not sincere and kind of laughed and scoffed at me when I asked for an apology from the employee.
After I told the employee that he hit me all he said was well are you hurt? Haha really so no apology! No nothing! What a failure
Crazy how employees can now hit you! I will be seeking legal counsel on this issue

Shut it down. If you don’t get crapped on by birds on our way in, don’t worry, your car will. If hell, dirty places, disgusting bathrooms, screaming unattended children, and pissed off people are things you love, come here! Inventory wise there’s just a lot lacking here. It’s like the chaotic trashy gas station version of HEB. It’s truly worth the drive to go anywhere else. Just… Don’t.

Love this heb. The staff is very friendly and lots of items to choose from. Able to get in and out pretty quick

If you want actual food this is the wrong place to go. It’s dirty they never stock any of the organics and leave un attended wet mops or in the open with out any sort of sign yelling you the floor too is wet

This is by far my least favorite out of all the HEB stores that I have been to. I am a huge fan of HEB but this store is just a joke.
1. They don’t have healthy food options like the other stores do. You have to go scouring the aisles to find any organic or nonGMO foods. Instead, they pack the impulse areas with junks foods like chips and tortillas. They don’t even have a healthy food isle!
2. The customer service is shabby. I asked the cashier to put the steaks I was buying in a bag (like they do at all other HEB locations) prior to placing them in my reusable bag and he told me they don’t do that… What?! Do these people have no sense of sanitation?!
3. The parking lot situation is terrible. It takes forever to find a parking spot and then when you get back to your car it is covered in bird poop.
My advice to anyone is to just take the extra 20 minutes it takes to go somewhere else where sanitation is important, healthy food options are more easily available and you don’t have to deal with nasty bird poop and an over crowded parking situation.

Being an Austinite, I have grown up shopping at heb’s all over the city. I cant help but notice that each heb caters specifically to its neighborhood demographic. For example, the heb at Wm cannon and escarpment is a delightful family oriented market of fresh and diverse produce. You can choose from a variety of tasty samples, sample wine, and even learn how to cook proper meals from an heb chef teaching from a microphone. That heb resides in a higher property value neighborhood than its older sister store up the road.
Which brings us to the old wm cannon heb. Long past it’s glory days, this old gem is now claimed by relentless armies of black crows waiting to bombs away on the many pedestrisns and vehicles desperate enough to park under the crows favorite trees. Instead of cooking lessons, youl find eyebrow stylist. Substitute a fruit smoothy stand for food and wine tastings. Prices are still on point but produce/​meats/​hot foods selection seem to cater to the latin demographic that’s predominate in this heb’s neighborhood. Yet the staff is friendly and familiar. I’ve never felt unsafe at this heb but it’s not unusual to see extra fuzz from time to time. No great wine or beer selection at this heb but you can certainly get all the ingredients needed to make menudo. Parking is annoying and that whole intersection has become a choke point along with most of that heb parking lot. So if you want the good stuff you gotta drive up the road a bit. The slaughter heb is better but not by much. I’m still giving this heb 5 stars because heb has been good to me and my family throughout the decades and I know how good they can be. Heck, I can remember playing arcade tmnt and street fighter here. So how bout it Wm cannon district manager? Is it too much to ask for the perks of nicer hebs or is this entire zip code gonna have to go to brodie or escarpment to get the good stuff?..

I. Hate. This HEB. It is the only one that is close to us, but I really dread having to come here. The pharmacy is the worst one I’ve ever had to deal with as far as HEB pharmacies go. They’re slow, inefficient, and could seem to care less about keeping their customers waiting for half an hour. The store itself is small, and cramped, and it’s difficult to maneuver your cart through the small aisles filled with other people and their carts. And the employees are rude and careless. The parking lot is horrible! Also small and cramped and hard to maneuver through. I think this one definitely needs an upgrade, because it is not efficient in its current state. I so wish there was another heb closer to my location, because then I wouldn’t have to deal with this one.

I am forced to go to this one as my regular HEB and let me tell you, I hate it.
Hate me a strong word but I really dislike having to go to this HEB. I often go out of my way so that I do not have to end up here.
Crowds: For some reason, there are just drowns of crowds sometimes. I dont get it, but so many people that the checkout lanes are blocking all flow traffic in the store which can be really annoying. Especially because you will be asking people to move and they only speak spanish so, the just look in your eyes and dont do anything.
The People: The people are actually pretty nice. Even though you can see that a lot of people are just getting off of work with oli on their clothes or cement stuck to their boots they are really nice. I know that when I come here after work I am «hangry» and dont want to talk to anyone.
The Food: They just flat out are missing a lot of things. Stuff you can find in other HEB’s you are just not going to find it there. Often times in other HEB’s I will get a little grape, cracker and salami little pre made in the deli section, but its lacking and often does not have much like that at all. But boy do they have the 100 stack of tortillas. Also the fresh tortillas which are delicious.
Parking: Probably one of the worst for parking in any HEB. Its hard to access some times because so many people coming down william cannon. When you get inside, it looks like a big parking lot, but its actually really hard to find parking. Plus, everyone is walking all over the parking lot, which seems like for no reason and everyone is always pulling out in front of you or speeding for some reason. Terrible.

Wow. What can I say that hasn’t already been said? I hate to be the one to dogpile on top of what is already a boatload of negative reviews, but I feel the need, as always, to speak the truth.
I believe that there are a lot of great HEB’s in Austin and there are a lot of terrible ones. This HEB however, clearly takes the cake. It is just plain awful.
First of all, the bathrooms were DISGUSTING. How were they that bad? It was eight in the morning! The urinal was covered badly with a tarp and some tape, trash was everywhere, it needed a mopping a good few months ago, but the best part for me was the one stall. Broken lock. There was literally no way to keep the door closed. Have fun taking a poop in there living in constant fear.
The aisles are narrow, and the parking lot is always full. Seriously, it is like magic. Go by at any time, morning day or night and the parking lot will always be full.
And I have been seeing a lot of people saying that this HEB is ghetto. OH YEAH. It is VERY ghetto. There are also children EVERYWHERE.
I don’t go to this HEB anymore. I wish I could, it’s right down the street from me. Instead I go allllllll the way down William Cannon to the Whole Foods. It is more expensive sure, but I am willing to pay extra just to not be around this HEB

Ok … this HEB is not as bad as some of the other reviews make it out to be. Is it a little ghetto? maybe … but the thing is, it is the only one that is open 24 hours in south Austin. So due to my schedule I frequent this location often.
I love that they carry cheap pieces of pork and beef that I can not find at the Brodie HEB or Slaughter HEB. These are some of the best pieces sometimes! This HEB has a lot of options as far as cultural food as well.
I will admit on more than one occasion I have seen the police in the parking lot here, but that is mostly due to the fact that it is right on I-​35. I feel safe shopping here and I frequent here so often I pretty much feel like I know the overnight staff.

this is one of the worst HEBs I have ever been to. The parking lot is a nightmare, over crowded and the security is always hanging out with the bums who panhandle at the corner. He seems to spend alot of time at his vehicle… not sure what that’s about.
One of the yellow shirts seems to always be where I am in the store which is odd… kind of wonder if he may be a stalker. and I don’t mean shelves.
The service counter? Be prepared to have a movie ready to watch on your phone cuz you will be there for awhile.
Coffee selection is minimal, but if you want a great selection on animal parts I have never heard of this is the place for you! yuck!
I have had to return dairy products a few times because of them being spoiled.
I suppose if you want a shopping experience that resembles shopping in a third world country, this is the place to go.

Won’t serve coffee after 11am. Even after I ask to buy two cups «the boss» says no after a nice employee inquired.
I also notice the food sold here (in a working class area) is terrible, while yesterday in a wealthier area the food options at that HEB were healthier. A whole different store. Hmmm… The store here is also unkept and visually ugly.

Ghetto it totally is. Packed beyond belief at all hours. for the most part yes. The most annoying issue I have is when they polish the floors. They block off the milk, eggs, bacon, and bread first. That’s happened to me on several occasions. The business center peeps are always very helpful. The most recent time I had to visit the store 5 times in one day, forgot my card, then it was declined, then I forgot my wallet, but the lady at the desk was a lifesaver after seeing me a third time she told me when I returned to stand by her lane. I always shop here for small jaunts to the grocery store because it’s convenient and open 19 hours. I’ve done used every service here. Business center, pharmacy, deli, bakery, seafood, cell phone lady, even rented rug doctors.
I don’t love this store but I don’t hate it either. I think some R & D should be put into keeping the birds away. Nets on trees work well. Owls in them. Or sonic cannons on the roof. I avoid the trees/​shade at all costs, even during triple digits, to avoid the poops.
I will continue to shop here for the prices, the friendly customer service personnel, the loss prevention guy, the ARMED guard, and the convenience.

Reasonable prices, but it’s always packed! Lots of unattended children darting between carts which gets on my nerves like no other. Go late at night to avoid some of this. The parking lot is always full of nasty Grakle droppings which really sets me off of wanting to buy food. Also if you are in the mood for food you’ll have to really dig to find organic products. Hint: check the clearance isle for organics, people at this store seem to be quite off put by healthy foods.

I only give it 2 stars because I have lived in this neighborhood since 2008 and it actually used to be a lot worse. If it wasn’t for that I would give it 1 star. Parking is horrible. HEB YOU FORGOT ABOUT THE 78 747!!!
I do truly appreciate the improvements made over the years, but I hope for more. Please do not assume because we are working class people that we do not like good ingredients or quality products. You will always be able to sell a million pizza pockets, but some of us have a more developed pallet.
I don’t know if it is classicism or if the invisible hand of the crappy grocery store market economy (Econ 101 sorry) is working it’s magic. Either way, this place has the worst food options in Austin. Unless you are a teenager or college kid who eats frozen food, cheap beer, and crappy wine you will hate this place.
Positives: The staff is usually very friendly, their produce and meat market are good as well. I do wish they each had more options, but so be it.
Please Please Please bring some real food options to this place. I hate having to drive across town to get quality food and drink.

We have permanently renamed this store «The Gauntlet» because of the horrid experience we always have. I would rather be thrown in an ancient Roman arena to fight lions than go to this hellhole.
Things I have seen while at this location:
— A guy eating an entire birthday cake — by himself — out of a plastic storage container sitting on top of his car in the parking lot, dead-​eye staring at me while doing it
— Numerous amounts of unattended, rude, filthy children at all hours of the store. It’s 1am on a Tuesday night. Why they hell aren’t they in BED?
— Creepers following my fiancée around the store so they can check her out. Dude, there’s no way you haven’t found what you’re looking for in that aisle by the third pass. Also you have no business in the feminine hygiene aisle to begin with, other than being a complete douche.
— A checkout clerk telling me that all the bells that they had at the register that customers could ring to let everyone know they were doing a good job were stolen. Who the hell needs that many bells?
— A gaggle of ladies chatting away about nothing who blocked an entire aisle with their carts and refused to move, even after I asked nicely. Bitches.
— Repeat offenders of people bringing a HELL of a lot more than 10 items through the express lane. Yes, I mentioned this in my last review. Yes, it still pisses me off. STOP IT.
I don’t know if anyone from HEB Corporate ever checks these things, but please do everyone a favor and demolish this store. The ONLY good thing it has going for it is being open 24 hours.

You know… this HEB is beyond ghetto, its a bit scary sometimes. It is however open 24 hours. It being open all night I often spend my hard earned money here. Do I enjoy it? No not at all I hate shopping here. Its like the first level of hell.
Do not expect the store to be fully staffed, there are never enough open registers. Don’t expect to check out in under 20 minutes. its just not done here. Don’t expect the cashier to make proper change and not make mistakes with the registers. It happens all the time. Watch how much your paying for each item its important that you pay attention here.
I cant say enough bad things about this store… shopping here makes me feel like I’m in some rural village in south america and this is the only place for over 100 miles to shop. If you can avoid this place please do.
P. S. If you go here expect to come out smelling funny.

Ohhhhh no, no, no, no!
This HEB location is extremely sketchy. The parking lot is not well lit and patrolled by a biking security guard.
The shelves are a mess. They are disorganized, not well stocked and items are mislabeled.
The produce section was gross. It was dirty and fruit flies were everywhere.
The floors were sticky and appeared to be dirty and worn down.
The shoppers were… interesting. Some clad in pajamas, some toting 9 children, one even pushed me with her cart instead of just saying «excuse me».
The place was packed and dirty and all I wanted was to get out. I felt bad having to put my items back so I checked out and left as fast as I could.