Great Clips

All stars for Portia.. hope i am spelling her name correctly. Just walked-​in and showed her a pic of the cut i wanted which i googled coz i am terrible at describing what i want. She just looked at it and knew exactly what i wanted.
I haven’t had a haircut in 6 months and she patiently worked with my long hair and did an excellent job and that too only for half of what i might pay at some high end salon.
Well definitely not going to any other place from now on. Loved my haircut.

Stylist was dismissive of me when I was describing what I wanted. Waved me off and told me, «don’t worry. I’ll make it look nice.» Then started doing what I told him not to do. Then, LEFT ME to go cut another customers hair without even so much as an explanation. So I left too. Went to supercuts to finish up.

Not very kid friendly, the manager was a little rude to kid. The girl with long pink hair does NOT know how to cut mens short hair. Just as warning.

I got a great haircut at a killer $ 6.99 deal. I have long, thick and curly hair, so salons usually charge extra to deal with my hair (it’s like I am penalized for having hair), but with this deal I was not charged extra. If their deal is still going on, GO GET A HAIRCUT!

It can be challenging finding the ONE stylist that will cut your hair exactly the way you want it. Well, I found mine! The first time I came here, Norma cut my hair. She did an excellent job! She made a few recommendations based on what I asked for that made much more sense. I liked that she took her time and checked in with me on how it was turning out. I highly recommend her.
The place is pretty clean, the staff is friendly and the price is very reasonable. Good experience!

We have been going to Great Clips for my sons and husbands hair cuts for a few years now and I have notice the this location is going down hill. Yesterday was the last straw. I took my 14yrd old son there after school to get a quick hair cut and the experience was horrible.
First one of the hair stylist had an old friend as a client and they were catching up loudly which is fine, except they were cussing every other word and having inappropriate conversations which the place could hear. I would expect these types of conversations to be in a night club not Great Clips. My son was in the chair right next to them and who knows what he heard. NOT a family atmosphere.
So now to the haircut. My son told the lady between a 1 and a 2 guard for the sides and fade up. The lady showed him a guard in her hand and asked him like this. He had know idea and said yes and trusted she knew what she was doing. She shaved so high on his head and did a horrible fade that my 14yr old said it look like a bowl cut and had her just shave his head. I was very surprised when he was done. I had know idea at the time what had happened while he was in the chair until we got in the car and he told me.
My son is very upset with the lack of hair he has and I am upset with the whole experience!!!
The only reason I am giving them two stars is because there is one hair stylist there that is awesome. Portia is very friendly respectful and can really cut hair. To bad she was not there yesterday when we went.

Normally, Great Clips gives average service but it’s fairly cheap and quick, so I go. Portia, at this location, was the best stylist I’ve had in the 5 years I’ve been going! I’ll be coming back to this location for sure.

Well, I have been going here for my bi-​monthly hair cuts for a while now. I have been pretty happy with the service that I have received so far. I can’t really complain really. Though it is hard sometimes, it seems that the turn over rate for hair stylist is VERY HIGH. Everytime I go in there a new face appears. I would like to go to a place where I can see a regular stylist who knows me. (Goodness, here I am thinking that a hair salon can be like «Cheers»…) Anyway, the store is clean and well kept, and the price is okay. No bad service here yet, so I will keep going back.

I’ve been coming to this location since I’ve lived in austin, about a year and a half now. Up until today I’ve had nothing but great experiences here, I will NEVER GO BACK!!! I guess they hired a new person, cause this was terrible.
Here’s how my most recent experience went:
Walked in and was greeted immediately. I always get the same haircut, it’s in their computer system, no problem there. From the second my «stylist» sat me, it was downhill quick. I’ve worked in the customer service industry my while life, and talking about how you «like white p-​nis» and how you «are going to throw a raging party after the store closes» is NOT cool in front of the customer. I managed to overlook this until the personal comments started flying. «Oh you hair is thin!» «How do you expect me to cut this?!» And «I can’t do much here!» are not things someone in the customer service industry should say in front of their patron.
Also take your eyes off the «good looking man candy» walking in the door and focus on my haircut which obviously is out of our professional ability, cause it turned out horribly, and all I needed was a trim.
Like I said, I’ve been going here for a while and some of these guys are really good. Norma, and the lady who I’m fairly certain is the manager but can’t remember the name of, are great. This new guy, absolutely terrible! He ruined Great Clips for me, from now on, I will be going elsewhere.
(2 stars strictly do to the 2 stars who work there, keep up the strong work y’all!)

Hello. My name is Joe. And I go to Great Clips.
If I had to rate the whole chain based on their mobile app, it would be 4.5* all the way. I can at a glance see the wait at the three nearest locations between work and home, and get my name on «the list» at the location with the shortest wait with one push of the touchscreen. Helps me know that I won’t have to wait behind two mini-​vans full of rugrats needing to get their cut on.
Usually means by the time I get there, I’m first in line.
HOWEVER…
If Portia is working, I will usually forego my golden ticket to be next, and wait until she is available. Portia listens to what I want done (and by that, I mean what my wife tells me to get done) and does it well. She is very personable and warm. Definitely worth a little wait. Yep, it’s the same stylist recommended by another Unilocaler’s «Quick Tip» for her son’s cuts. So, I’m pleased to be at least as stylish as a five-​year-​old…
If not for Portia and the mobile app, this would be a straight 3* «A-​OK» review.
Now, if we could just get the app to tell me WHEN she is working, so I wouldn’t get sad when I drop in on her day off… :)