Great American Cookie Company

Although I would give 5 stars for the actual taste and presentation of the cookie, I have to take into consideration things like, price, customer service, location, etc.
The customer service was outstanding! I wish I could have gotten the blonde girls name who was helping us Bc she was very patient with us choosing a cake design and very helpful.
The cake took about 45 mins to make/​design for us so we shopped.
The prices here are always so so high but hey! It’s the best damn cookie cake you’ll ever eat so it makes it worth it! Especially for celebrations like birthdays, congratulations parties, etc.
while we were designing our cake I really really wanted to try the new orange cookie but there weren’t any sample. To me, great customer service was the lady helping us taking an orange cookie and slicing it up into sample sizes so we could have a little taste!
Even after cutting it a day later it was still so yummy and tasted fresh.
Very impressed with this business and the location. I will happily be back and order more cookie cakes.

They are amazing cookies. I recently ordered a cake and it was as good as I every remember. They now have colored icing. It is easy to order. If you tell them a time to pick it up, do not expect to get it early. They literally make the cake a hour or two before you told them you would pick it up. I find it odd they do not have prices anywhere on display. The cake was $ 33. I bit high for a cake when you think about it but everyone loves them. The icing is crack. You can’t get enough of it. The girl that took my order was nice the one I dealt with when I picked up not so much. They are working at the mall on a Saturday. I am sure that can’t be easy. However, they need try a tad harder to be nice to their customers. The product amazing, customer service ok.

This place is ridiculous. I was at the Apple Store at Barton Creek Mall and walked by GABCO. I noticed that they do NOT post their prices of their cookies (instead having uninformative signs like «6 for 5»)…I wanted just one. A small, unimpressive choco-​chip cookie will set you back $ 1.49 EACH (!). Only reinforced my general disdain for malls. This place is going on my «Boycott: Extreme Prejudice» list. Avoid.

Sure the cookies ARE overpriced. And they want you to buy 5 to get a 6^th one free. Nobody needs 5, much less 6! This is supposed to be a bargain? But I have been addicted to those M&M Double Doozie cookies since 1992 when an old ex-​gf introduced them to me on a trip home from college. There’s something about that white fake processed sugary tasting icing in the middle that I completely CRAVE. I love that stuff! It’s an art to eating one of these. When you bite the icing sandwich, the icing can ooze out onto your hand. I try to eat around this evil concoction to make sure I get every bit of the icing that can squish out.
The tattooed and pierced employee had an absolute look of misery on his face. So much so, I was actually a little concerned about him. I know it’s a crap job, but he was just going through the motions. Surely he could get something else where that tattooed and pierced «look» is an asset (I mean it IS Austin after all) and where he’d find a bit more enthusiasm in what he’s doing. Leave that job to the high school kiddies!