Gracy Title

This company is horrible!!! We scheduled the closing Thursday and then they changed to Friday at 10 am they then changed this to later in the afternoon. We were told that the papers would be overnighted to the seller and we would have the keys by Monday! it is now Monday at 4pm everything was sent over at 2pm today and we go to pick up the keys after being told they were ready to be picked up. We get there and the keys are not ready and they say they have not received everything they need to release our keys after telling us that they were on the phone my over all experience with them was horrible my realtor even said she would not be using this title company again! it sucks when you do everything right and return you are held up by there mistakes!!! I definitely do not recommend this company if you want a smooth easy process do not come here.

Gracy Title is an unnecessarily expensive and his cost title company. They have a swanky office in a nice location, but you are going to pay for all that. Realtors get a cut with them so they will start the process with Gracy title while you are in the excitement of your home offer being accepted. Do NOT fall for that. They charge a lot more for title search, surveys and title insurance overall. For a typical single family home, you will save about at least $ 1000 (or more) by going with any other title company.
Moreover, they are tardy in performing title search and bring up any complications at the last minute before closing — potentially jeopardizing the entire deal. Skip this title company, do your research, compare title search, survey and insurance prices and take it slow. Ask your realtor to go with a title company of your choice. Especially with the Austin real estate market booming, be careful with your choice for title insurance.

First, the paperwork for my closing was messed up, so closing was delayed for a week, when I had flown back expressly to close. Then, since they had to send a mobile notary, the costs of that mobile notary were not disclosed to me until AFTER I was sitting with the mobile notary. THEN, on the closing papers, I found out they made an error in the neighborhood of ~$ 5300 that came out of my pocket
Then, after noticing this error, and notifying the title company that they made this mistake, they did not respond to my emails for 5 (FIVE) days after I sent it. Only after I started writing more emails did they finally respond, ineffectively, with vague promises of a response «later today» that never materialized. Finally, after several hours on the phone with the mortgage company and Travis County, I «hope» I finally resolved the issue myself. I used them both when I purchased the house and when I sold the house, and I find myself extremely unimpressed. If you have a choice, avoid them, since they are either incompetent, or extremely flippant about your money. Sure, 5K is a small amount of money in the overall scheme of the home sale, but it’s minor details that make you wary of the rest of their bookkeeping and numbers.
Edit — Over two months, and I still do not have the money, and I am still chasing a ghost.
Final Edit — They resolved the majority of my issues after the delay.

Okay, I realize these folks are out to make money and to do it as efficiently as they can, but this goal and a little integrity should not be mutually exclusive. Upon reviewing the settlement disclosure paperwork at the signing of the condo I was selling, I noticed a discrepancy in the amount my HOA was contending I owed them in late fees. When I called Lacey Warren and asked her what documentation she had of this amount, she stated that she only had a brief, hand written statement from the management company. First, this seemed like not great documentation to base this off of for their client. When I said I would not sign the papers as it was incorrect, Lacey said «Oh, go ahead and sign and we will just hold those funds until the matter is resolved.» Great, right? Except for the fact that a week later, after trying unsuccessfully to get the HOA to get their act together, I received a very kurt email from Lacey stating that she was distributing the money to the HOA as her auditors were telling her that she could no longer hold the funds. While she was generally apologetic, she expressed no remorse about lying to me about being able to hold the money. She basically said what needed to be said to get her job done and get me off their agenda. When I pleaded with he not to release the money and that I would never see it again once she did, I got nothing more back than another Kurt email with another empty apology. Why corporate America feels integrity is a quaint and outdated notion, I will never understand or forgive. I guess they feel that most people don’t look things over very carefully so they have no need to make sure that the documents they disseminate are accurate.

I used Gracy Title on recommendations from others. They were very helpful and very easy to work with. Before I went, a friend told me I’d have a HUGE stack of papers to sign. It really wasn’t as bad ad I thought it was going to be.
The woman who walked me through the whole process took time to make sure I understood everything and answered what may have been silly questions.
I don’t know what the process is «supposed to» go like, but it was easy for me, and I’d use them for my next house! (In 30 years)

Used Gracy Title company to handle our first home. They really made everything very easy… we kept hearing «horror» stories of the mountain of documents you had to sign to buy a house… well, it really wasn’t bad at all! They made the entire process extremely easy. If you are looking for a title company I would highly recommend Gracy.