Gap

I didn’t check Unilocal before walking into this Gap location yesterday. But never would I have guessed it would be such an awful experience. I experienced the ice cold customer service experience at this location that other reviewers noticed. The most chipper gal was the one who tried to ring me up and get me signed up for a gap credit card.
Mind you – I was being told to sign up since the store refused to honor the online prices of the items I had reserved for pick up. The only way they would match would be if I signed up for a card right then and there. They informed me that the money goes to different places when you buy online vs. in store. Translation: they are more concerned with getting every penny out of a customer to make sure their individual store location comes out ahead even if that customer never comes back.
The manager was extremely rude and didn’t acknowledge me when I walked in even though she saw me right away. Huffed when I asked to pick up my reserve online items and never once asked for my name or if there was anything she could help with during my entire visit. Oh and the dressing room carpet was extremely dirty. Glad I had socks!
I was so excited to go shopping after work and the staff at this location made me wonder why I had stepped foot in the store in the first place. Do yourself a favor and go to JCrew, Nordstroms or pretty much any other store if you want to have a nice shopping experience. Walmart would have been more pleasant of an experience than dealing with the abrasive assistant manager at this location.

This is by far the most unfriendly staffed Gap I’ve been in. Neither of the two twits working there acknowledged me or anyone else in the store. I watched 5 people walk in and out. I found the exact sweater I wanted. Browsed throughput the store with the sweater in my hand. Decided I did not want to force the sales reps to stop chatting to pay for my sale so I put the sweater back and like everyone one else, walked out empty handed. Pathetic that people like this would even get hired to work there.

Really enjoyable staff! Every-​time I go in everyone is super friendly and helpful! Believe me I’m in there a lot! :D

Unfortunately, the employees at this location are unfriendly and unhelpful. I walked in this store today, literally made eye contact with an employee, and she did not even acknowledge that I was there. Not a hello, nothing… Saw a review that said the employees act like it’s banana republic– quite honestly, that would be a compliment. I have received way friendlier service at most banana republic stores than i have at this gap.

I decided to go shopping for my kids during the week and when I arrived there it was close. They close at 8 but it was 7:30pm when I arrived there. I usually go to the Gap at Barton Springs and never had this issue. Another thing I notice is that they are usually selective at who they give their coupons to or bags.

I wish this gap was bigger… or would consider moving into the Domain with the big boys. They have a small variety of items and an even smaller sales rack. It’s literally A-OK…half the time I forget it’s tucked away over there. The sales people there are very nice and helpful. Can’t fault them for working with what they’ve got.

As someone who used to work for the Gap in college I was saddened to see the lack of customer service at this location. I was never greeted when I entered the store, even the whole time I was shopping there. I had 6 items in my hand and a sales associate walked right passed me and didn’t even ask to put them in a room. Nobody informed me of the sale that was going, etc. I could go on and on. You better believe I will drive to another gap where the staff is friendly and helpful. So frustrating! Gap has excellent customer service… except the Arboretum location… what a shame.

Gap is okay for jeans and separates but what gets me are the sizes. I used to be a «Gap size six». Then I became a «Gap size four» and then a two. (big sigh here) Now I’m a freakin’ one. WTF? My weight fluctuates sometimes with the occasional (okay, more than occasional) plate of nachos or a pint of Ben & Jerry’s ice cream, but the sizes are going the wrong way – down! I really don’t get it. And, when you finally find a pair of jeans that fit well, the spandex kicks in after a couple of hours and your butt looks like it fell six inches. Please Gap people! Back off the spandex and decide once and for all about the sizes!