Gamestop

I have been here a handful of times over the last three years that I have lived in Austin. The guys that work there are always friendly, really knowledgeable on the games and just funny to talk too. Today I went in for a charging unit for my xbox 360 controller, and got a bundle game deal for my husband. The guy (should of got his name) was very helpful on giving me gaming advice and telling me the honest truth on if its worth my money.
Now i dont know if the selection of games is better at this location than another? but for my needs its spot on.

My son had never pre ordered a game and they explained it very clearly and so a week later he walked out of gamestop with a brand new Watch dogs

The date was November 21, 2013. It was quickly approaching midnight.
The XBOX One was being released this night (as soon as it became Nov 22).
I wanted to buy the Zelda 3DS XL Special Edition which included a Zelda game, for $ 220. I also wanted to buy Super Mario 3D World. This system + games also came out Nov 22 (midnight).
My first thought was to try Wal-​mart. They told me, «Yeah we’ll probably have it, just call us like at 11:45 to be sure». I called two wal-​marts around 11:45, no answer after the phone rang for a minute or so. That’s fine, they’re Wal-​mart. Expected.
So I call my local friendly Gamestop (Brodie /​Slaughter, literally 1 minute from my house). They say that, yes, they have the system and the game, but they won’t sell it to me tonight.
They’re only selling XBOX Ones tonight.
What?
So, your store is conveniently open for a midnight release, but you won’t take my $ 300 to buy a system being released at midnight?
I called the Sunset Valley location. They seemed happy to take my money, and I also saw 4 – 5 other people picking up a Zelda 3DS edition + other games that night.
So not only did Brodie /​Slaughter miss out on my own personal $ 300, but probably $ 1000 – 1500 in additional revenue, for about 5 minutes of additional work.
I mean, I only had to drive an additional 3 ½ miles, each way, to get to a Gamestop that was managed by someone who actually seems to care, but I guess it was worth it, because it’s 12:45 and my Zelda: Link Between Worlds is just about downloaded.
I did give them an extra star because I’ve been here before and actually managed to buy games somehow. But this experience kinda put a sour taste in my mouth.
Luckily for Gamestop, I don’t think Unilocal reviews really matter to them all that much…
But seriously, at least pretend to care…

It was my son’s 8^th birthday and I decided to buy him a refurbished x box 360. When we brought it home, it worked for an entire 20 minutes, then it just stopped. When I called and talked to Chelsea, she said simply «bring it back in and we will trade it out for another one» When I showed up at the store, she welcomed me as «are you the one that just called? Let’s get this taken care of for you.» No questions asked, she came out of the back with a brand new unit and five minutes later I was out the door. My son is extremely happy and so is his mom. Thank you Chelsea for giving us great customer service and helping me make this little boy’s birthday a great one.
Sarah

quick customer service

This is pretty much my local gamestore… I do all my trades, reservations and gaming whatnot through these guys. There’s a chick who’s manager there, but mostly for show. There’s two primary overworked counter monkeys and a couple of temps/​part-​timers usually. I don’t get hassled and the service is general acceptable.

Little Rooster and I visited this location yesterday in hopes of finding a Tiger Woods game for a Wii. I know from a trip to Wal-​Mart that there is a current «All Play» version; but I wanted to see if there was an older TW I could purchase for a little less cash.
Upon entering, the lone employee was helping another customer. I looked over the games while keeping my son from destroying the store. When you have a 14 month old; nothing is safe within a 10 foot circle as little hands will grab and throw.
The other customer left and I waited for the guy to ask if he could help. NADA. He would kinda glance in my direction and then look away to stack gift cards on the counter. Two new customers entered the store to «How can I help you?» Still NADA for us.
Apparently, they don’t need my money in these tough economic times. We left and I told him what a great help he was… Or the lack there of. So today Rooster and I are cruising to Game Fellas for some better customer service