First State Bank Central Texas

This is a great bank, I moved to FSB after using a big box bank for years and what a difference. Everyone here is so nice they are happy to see you when you come in and always greet you with a smile. It’s been about 6 months and still great! I’ll never use another big bank again. Thank you FSB!!!

I opened a checking account at the branch at Monterey Oaks in south Austin just over 4 years ago Even though I only maintain a modest checking account, every time I go in the bank I am greeted and served just as if I were someone ‘important’. All employees go the extra step to provide excellent customer service. You are not treated as just a number at First St;ate Bank Central Texas. I drive right by 8 banks & credit unions between my home and the bank but have never considered moving my account to a closer institution.

When is the last time a bank president called you? Let me start by saying, the entire staff at First State Bank of Central Texas has met and EXCEEDED our expectations. Many companies like to plaster that phrase on their marketing materials, but this bank actually delivers on that sentiment. They want to build relationships with the customers in that «old-​fashioned» kind of way. Everyone I came in contact with from Cheryl who opened my bank account, to the teller that had to look up my new account number because I couldn’t find my paperwork two days later, to the SVP who processed and expedited a mortgage (along with his fabulous team) to a bank president who called at the end of the first day we had visited the bank to make sure we were happy with their service — and then he attended the mortgage closing to help out the SVP that was on a holiday vacation. They are gracious, helpful, efficient and best of all — our new bank.
p. s. I wish I could add more stars!