Firehouse Animal Health Center

We adopted a four month old Apollo complete with a broken leg and serious tummy problems as a result of malnutrition and scavenging. The vets at Austin Pets Alive! Had promised to treat these two conditions as a part of our adoption agreement but their resources are finite and they’re a long way away so we registered with Firehouse on the recommendation of our neighbour.
What a brilliant discovery. They took our scrawny, broken pup in their stride and made sensible, deft decisions about his care. As well as extremely helpful recommendations about his diet and his rehabilitation from his injuries. Both Dr. Harrison (who has sadly now left) and Dr. Faught are truly dog people who made us feel comfortable and very much in safe hands.
The reception staff are delightful. The check in and out process is always easy. And they keep a card on file along with a signed release that I update so his sitter can bring him in for treatment if necessary while we’re away.
They are definitely not the cheapest option in Austin — and, particularly for routine shots, there are other places even I might chose to go. But they helped transform my furry cast wearing bag of bones into 65lbs of leaping glossy two year old and I wouldn’t trust anyone else with his care.

The Vet and the staff were great. The price wasn’t. But they are so nice. My dog has a torn ACL and they took good care of her. I can’t afford the surgery so I have to look elsewhere. But if you have money then I would recommend this place. I would give 3.5 starts but Unilocal doesn’t let me do that.

UPDATE: It’s been three years since I wrote this review, and I STILL love this vet sooooo much! We’ve moved out of the area, but we schlep our pets allllll the way back to Westlake to see the good doctors at Firehouse. Everyone is terrific! The front staff, the vet techs, and of course the vets. There seems to be zero turnover, either — the people working at Firehouse really love the work they do! I truly can’t recommend them highly enough.
— — — -
We moved into the area, saw the Firehouse Animal Clinic in the Davenport shopping center, and thought «How convenient! But I bet it’s EXPENSIVE.» I don’t like to admit it, but we kind of put off taking our pets ~anywhere~ for several months because we were so busy moving in and getting settled.
Finally I came to Unilocal to get the lowdown on Firehouse. I’m thrilled to say that all of the reviews are SO TRUE. We took our goofy old rescue cat, Cally, to see them last week. Dr. Faught is smart, patient, and happy to explain their approach to helping you best care for your pet. Kelly is terrific with the patients (animals & humans!). Brigette welcomes everyone warmly and handles all the paperwork so efficiently. The facility is clean and comfortable.
And most importantly, they take a sensible approach to pet care. It’s been so long since I’ve been to a vet and not felt pressured or guilty about SOME aspect of my pet care, be it their diet, my choice to let one of my cats go outside, my decision not to vax (for FeLV), etc. Don’t get me wrong — Dr. Faught made several recommendations, and it’s not like their services are free! — but the practice has made a clear choice to balance great care without overkill on (unnecessary IMO) services.
We’ll be bringing the rest of our little animal family to Firehouse for their routine check-​ups, vaccinations, and other care. I am so looking forward to having a convenient vet that understands me and my approach to pet care!

My husband and I moved to Austin in this Summer. We have two miniature schnauzers. We first chose Firehouse from reputation and proximity to our home. I will say, the care received was fine. Prices on that care and meds is definetely marked up. The owner chalks it up to having to pay his staff more because he has «quality» people. However, this is not the problem of the clients. Especially when competitors are less and provide excellent care also. I am pretty astounded by all the reviews raving about how nice the front office staff is. Really? I certainly did not get it.
The pricing on toenail cutting is pretty ridiculous and I’ve never paid that high a price. I was told by one of the front end staff, «it’s more expensive in Austin to have your dogs nails cut.» So apparently the «quality» of toenail cutting is magical there (at least they think so). I’m sure my dog couldn’t tell the difference, neither could I. They didn’t spend extra time doing it, nothing extraordinary about it.
There is an equally great vet up the road that charges $ 10 dollars per pet for nails. When you have two dogs, $ 18 gets expensive. I emailed FireHouse after our first visit and after inquiring about a years Rx for heartworm and flea. In the email I expressed my concern and surprised at the cost of the yearly along with the large quote I’d recieved for a years worth of Trifexis. My dog had bloodwork and his annual rabies shot done.
The owner of the clinic actually ended up calling me a day or two later saying he wanted to make sure they had done all they could to keep my business. After all was said and done, all I remembered from my converstation with him was him saying this…“This is not meant to be taken the wrong way, but if you’re not interested in the best care for your animals, you should go somewhere else.” How is saying this meant to NOT be rude? He was trying very hard to justify the high prices. It ultimately worked. We talked for a little longer and said I appreciated the call and I would come again.
In my mind, I knew I’d been insulted, but the clinic is just so close to my house. I went in again today for an $ 18 dollar a dog mystical nail trim. The puppy was barking his brains out and it was stressful. A lady at the front desk with dyed deep reddish hair looked irritated by him and said, «I’ll take him away to the back.» He went away into the back with her. I was left with Wyatt (the older one) he was sitting quietly in my lap. Red haired lady returned and just kept looking over like I needed to leave asap, as she sat behind the desk. The other lady, I think her name was Debra or Amanda (not sure at all). She was trying to pet the puppy and feed him while I was paying the bill with the red haired lady. She said, «Be careful Debra!» Like my baby sized dog is vicious. What the hell, he’s a puppy and he’s tiny.” He packs literally no punch.
Needless to say. I am transfering my records to another vet. This place is overpriced and at least the one front staff chick is snobby and rude.
My dogs are better off in the hands of truly kind people. To the owner, never suggest to a customer they don’t care about the quality of care for their dogs, simply because they do not wish to pay higher prices than other equally talented vets in town. I’m just sad this relationship couldn’t be worked out, because FireHouse is very close to home. I feel I tried, even after being insulted.

Firehouse is the only place to take your pet as far as I’m concerned. How often do you visit a place where the entire staff treats your pet as if they were their own? Daisy gets spoiled with pats and scratches (also treats) every time we go in. From the front desk, to the vet techs, to the Drs themselves, everybody is so fantastic. It is clean as a whistle and worth every penny. I don’t care if other places are a third of the cost, I will pay extra for the hospitality and cleanliness of Firehouse. Side note: they have an in-​house lab so results come quickly:)

I have literally never written a review online– I am one of those people who looks at reviews and uses them or research, but never actually puts the work in myself :). Anyway, I had to let people know how amazing this place is.
I have never been to a veterinarian where each person there is so positive, compassionate, and competent. My cat recently got very sick and they were amazing in caring for him and trying to find out what was wrong. In the end, our worst fears came true and we had to put my little man down. This was by far the most comfortable experience I have had with having to let a pet go, and I know the care my cat received was second to none. I am so happy I found this place and my cat had such a great place to leave this world in such a comfortable and dignified way.
The people REALLY care. I am actually astounded by how great they were, having had animals all my life and having seen different veterinarians around the country. Doctor Harrison is the best veterinarian I have ever had, and it’s not even close.
If you live anywhere near this place, this is, without a doubt, where you want to go.

I’m not a frequent reviewer on Unilocal,but we were so impressed with Dr. Stacy Mozisek and the entire staff at Firehouse, I want to pass along glowing praises. We are fairly new to the area but had visited and received care from another vet for our aging Lab, Cooper. When his time had sadly come and we made the difficult decision to let him go, we called that vet clinic to see if we could bring him in. To our surprise, we were told they were short-​staffed but would put us on the list as a walk-​in and we may have to wait 3 hours before they could fit us in. I can understand a business being busy, but it was so emotionally difficult to do what we were about to do, we just couldn’t see handling it that way.
Fortunately, my son called Firehouse and was told they would see us as soon as we could get there. From the moment we walked in the door, every person we dealt with was compassionate, caring and immensely professional. We were blown away with how well they treated our beloved pet and us throughout this most difficult of times. We were essentially walk-​ins, not regular customers, but were treated as if Cooper’s and our care was the most important thing they had to handle at that moment. Amazing. Dr. Mozisek and the rest of the staff who helped us (I wish I had gotten each of their names) helped make Cooper’s passing as peaceful and loving as possible. They gave us the peace of mind that we gave Cooper the loving care he deserved. That has helped with our grieving. If (likely when) another dog comes into our lives, Firehouse will be the only place we consider for care.

Dr. Mozisek is the most compassionate, patient, and knowledgable veterinarian I have ever taken my dog to. I would never take my dog to someone else. The entire staff at Firehouse is absolutely wonderful. Yes, it’s a little pricey, but you really get what you pay for. I can’t count how many times I’ve cried in front of Dr. Mozisek (my dog tends to get sick and it stresses me out) but she always calms me down and let’s me know that my fur baby is going to be okay. The staff here goes above and beyond to help you, and you know your pets are in very good hands.

I took our 5 lb Maltese, Romeo in to be seen for a rash. The staff at the front desk were so kind, welcoming, and compassionate toward Romeo (he was super nervous). One lady even made coffee for me because I was holding him. This level of excellent customer service is hard to find these days!
And I am so grateful for Dr. Harrison. She was very thorough, talked sweetly to Romeo who was protesting his exam, and listened carefully to all of my concerns. I brought up at the last minute that Romeo appears weak and acts like he’s hypoglycemic between meals. She wanted to rule out underlying liver disease and he underwent some blood tests that very same day. Her suspicions were right on, because the tests did show that he does indeed have liver problems. Thank God for Dr. Harrison’s excellent clinical expertise. He is now on a special diet and we are hopeful that he will live a long life. This place is a blessing to my dog and our family. THANK YOU!

Took our pup in yesterday since Banfield wasn’t able to diagnose her problem. Got right in, everyone was very polite and concerned and Dr Mo got to her right away. She’s better already the next day. We are new fans and customers of this group. Clean and cheerful and did I mention no waiting. Also no crating. Thanks Firehouse staff and Dr Mo.

OMG (oh my goodness) such an AWESOME place! New to Austin needed to find a caring place for my Terripoo and talking about caring, loving, respectful folks this is the place! Price not so bad either I had a coupon and for all they did I felt bad using the coupon. 5+ star without a doubt! I was given a tour and such a huge and can I say the cleanest animal care facility I have ever seen. You know the saying you get what you pay for. Well I’m not sure if they realize what they have to offer the community but I feel as if I’m getting a steal (don’t raise the prices) A Cali girl here for 2 months, thanks Firehouse you won us over! Dior sends her love…
LaVon the gal from Cali!

Dr. Faught and his staff are incredible. I went to him after 4 other vets could not diagnose my lab’s illness. He got me into a specialist quickly and even though nothing could be done Dr. Faught and his staff helped us through palliative care. He and his staff care. Even though I don’t live close I take my other 2 labs to Firehouse and will continue to. I have also seen Dr. Mozisek and she is great also … and their customer service is unbelievable… Can’t say enough good about them!

This is by far the nicest Veterinary office I have ever been to! Dr. Faught is amazing and you can tell he really cares about your animal. The office staff is top notch as well!

If I could give 100 stars, I would.
We’ve been going to Firehouse for about two years. We’ve three dogs as patients here. Two at the end of their lives and one as a puppy.
The staff have always been incredible. We feel like one of the family. We’ve seen three of the veterinarians at various times over the years here, and all three are remarkably great.
When our boxer passed away after a long fight with heart disease, the staff were incredibly compassionate and at the same time professional. A few months later while I was out of town for a business trip, my wife called to tell me that our Viszla had sadly succumbed to his own fight with heart problems. Even though it was after closing hours at that moment, I called Firehouse to see what we should do. They not only answered my late call, they sent someone to my house to take care our of sweet departed dog so that my pregnant wife, home alone with our young children, wouldn’t have to handle that without me there.
I can’t say enough about how awesome this Vet is. We are greeted by name when we enter. The care is top notch. Highly recommended.

We love Firehouse and Dr. Faught! It’s not convenient to our house, but we make the drive because Dr. Faught. He’s a genuine, honest guy that we trust completely! Our dog needed his Bortdetella (sp?) shot because we decided to board him the next day. I called and they said ‘sure, just bring him by when it’s convenient for you’. I highly recommend them!!!

I took my dog Moose in for an annual checkup at Firehouse a few months ago and had a great experience with the staff and vets there. However what compelled me to write a review now, is the INCREDIBLE customer service Firehouse has shown me over the last couple days.
I’m enrolling my dog in a program that requires typical vaccination records, however there was some confusion between the records sent from our previous vet in Houston. I want to give major props to Sally, who spent way longer than she needed to calling the previous vet and clearing up any and all confusions. She could have very easily put it off on me and I would have had to spend some time calling around trying to get clarification between Firehouse and our old clinic, but Sally is a rockstar and figured everything out for me!
Thank you Sally and thank you Firehouse for being so honest and easy to work with.

Professional, Clean, Friendly, and Competent! This animal clinic goes above and beyond to care for you and your pet!
I brought my older feline in when she suddenly fell ill. She was not doing well and there was a point in which I had to consider to euthanizing. Dr. Harrison came to the rescue. She came back around after care at the facility over several days including an ER stay overnight. I believe Firehouse saved my cat and cannot express my gratitude enough.
They hold themselves to the highest professional standards. ALL of the staff (from the doctors, reception, management, techs, etc.) goes ABOVE AND BEYOND!
Thank You Firehouse!

Wonderful vet! My 10 year old pit bull mix had a mast cell tumor removed on her tail which led to some healing complications once she was home. We were properly warned that the skin on her tail may not hold the sutures and tail amputation may have to be an option. We opted for saving the tail, but when the sutures wouldn’t hold and infection became a bigger worry Dr. Mozisek was by our side and was compassionate about Dutchess quality of life. After fighting a good fight and many trips back to Firehouse, we finally decided an amputation would get our girl back into normal life faster. We received phenomenal care the second time around with absolutely no complications with the healing process. I can’t recommend this place more in terms of care and animal compassion.
I had to take away one star rating only because there is a front desk woman who has been obnoxiously rude to my husband on every visit when he would come in the door after me or without me. He felt racially profiled (he is brazilian) and belittled by her actions and comments. I only bring this up because I’m sure my husband is not the only one who has left feeling unwelcome by this woman and I wish we had a warning before being somewhat shocked and insulted on our first visit. One bad egg in this place shouldn’t sway your opinion on your animals care though, everyone else has a heart of gold!

We love them so much we still drive back even though we moved.
The only weird thing is they sent our dog a birthday card and the picture they took of her makes her look like a ghost. What are they trying to tell us? What do they know that we don’t?
Only time will tell but in the meantime they are great vets and they keep snacks in the waiting room for my children, so hey, free snacks.

They were soooo sweet & thorough. They really make you & more importantly, your pet feel special. They always coo over my Boston & make us both feel warm & welcome. They gave me a bottle of wine on my 1^st visit & they price matched for medications.
Please tell them Kate & Boston sent you!