FIAT of Austin

I wouldn’t even give a star. I went in here after finding the vehicle I wanted online first. Problem. When you go in for a car and find the one you liked being driven as a personal vehicle by the manager. I test drove the car with a baby seat in the back and clothes all over the front seat. Part of the reason I liked this car was the low mileage… Now the car has almost 1,000 miles over the posted online and you guessed it… The price wouldn’t go down. The sales guy came back to me not once or twice but four times with the same exact price. Not willing to go down on the price. Guess the manager wanted to keep the car around for a while. Good luck future customers.

I just bought a 2013 Fiat Pop from this dealership. From the beginning of my experience to my drive off the lot, I have the my best car purchase experience ever. My salesperson, Lena Lawson was superb.
Thank you. Bonus, it’s part of Nyle Maxwell family and I’m thrilled about that. I love my Espresso Pop!

The two stars are only for Lena, who was lovely. Like Olivia Newton-​John, but a car saleslady. She was a sweetheart and grace under pressure, and she’s Australian. Otherwise, they’d get one or zero.
I went to check out a used car at this dealership. Granted, it’s not their bread and butter. But the car reflected that, like it had been neglected. In fact, it didn’t start when Lena tried to get it off the lot and it had no gas in it. After someone coming out to start it, we drove to the gas station where it died again. An employee had to drive over and start it. Lena handled all this like a champ. Meanwhile, I was thinking, this is embarrassing… oh wait– I’m the customer. What do I have to be embarrassed about? So then I just went with it. The sales manager told me it was probably because it had not been driven in a while. It needed some detailing.
Despite all this… I was still interested in the vehicle. But the sales manager seemed to balk when I inquired if a new battery would be installed before I would do another test drive. «I don’t know if we have that one in stock.» Ultimately, they did install a new battery and the vehicle worked well. However…
Ultimately this dealership’s failure to earn my business was its use of «old school» sales manager techniques and unwillingness to negotiate at all. Lena submitted my offer to the sales manager, who is in a glass box, and was often on the phone or talking to someone else. When she emerged he had marked the offer paper up like a schoolteacher… basically that they were not budging on price and WE CAN BEAT YOUR FINANCING OFFER!!! He came out casually, checked his phone, and then came over to shake my hand. He told me that the vehicle had been on the lot for some time, and it was almost going to auction, so that’s why they can’t move on price. And of course, with the generous warranty that comes with it (of course you have to take your car into a Nyle Maxwell dealership for service, and I’ll let you read about the service reviews elsewhere) then there is just nothing they can do.
Even after I advised Lena that I had found the same vehicle, in Dallas, at a lower price, with lower miles, and better tires, the sales manager was still unwilling to negotiate.
So the bottom line is, somewhere there is probably an Acura being carted off to auction, and meanwhile, I drove to Dallas and got my nice new (to me) car and it’s beautiful.

After months of terrible service and complaints on the BBB and this site I got a call from the Fiat customer service rep. She told me they really wanted to make up for the way I was treated by sending me a gift. Weeks later I received a $ 20 gift card to Baskin and Robbins.
I guess this was their way of rubbing salt in the wound. Fiat Of Austin is really out of touch with customer service.

I had issues with the sales persons while going to checkout Alpha Romeo 4C car. Lisa who is general manager called and resolved my issues. I was impressed and thanked her for resolving all my concerns. I will not be hesitant to go back to this dealership whether buying Fiat or hopefully Alpha Romeo 4C in the future. Thanks!
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What a waste of time dealing with these people. Don’t even bother at this dealership.

They were fine when selling me my new fiat but service/​parts on the other hand is lacking.
My fiat is making a weird noise behind the dash board so attempt to schedule an appointment to have it looked at and the next available appointment is over 2 weeks away! I’m sorry but I don’t think 2 weeks is an acceptable time frame.
I also stopped by the parts department while I was getting my oil changed to get some touch up paint to fix some rock chips to my hood. I was told that they didn’t have the paint on hand and it would have to be ordered from Dallas so they could have it here (at this fiat dealership) tomorrow. I informed them that it’s an hour and a half drive one way for me to come back to the dealership again tomorrow, I asked if they could mail it directly to me or send it to a Mopar/​Chrysler dealer closer to me. I was told that neither option was possible and they didn’t make any suggestions or options that would be available. So pretty much I’m SOL. Once my 3yr/36,000 free service is over, I will never return here. The customer service is horrible.

What a breath of fresh air this place is! After being jerked around by a couple other dealerships, I called Fiat of Austin before taking more time out of my day to go down there. I was looking for a specific monthly payment, and when I spoke to Danielle in the finance department she asked a few basic questions and put another finance person on the phone who was able to give me number I was ok with. I was still feeling anxious after my previous experiences, but I was willing to give it a try.
We arrived at the dealer and our sales person was Angela. She was so patient in answering all of our questions and helping us find just the right vehicle. We drove a Pop at first, and I liked the car but wanted more. We were stuck between new vs. used, Pop vs. Sport, etc. Angela was so patient with us while we debated and decided what was best for us. Eventually we decided to lease a 2015 Sport. The paperwork was relatively painless and we managed to stay inside the payment amount we were comfortable with. There was no high pressure or bait and switch or anything. I’ve had my Sport for a couple weeks now and I absolutely love it!

Let me just start with the fact this dealership will do anything to make their customers happy. Mario and Greg are amazing staff and I will definitely be buying my next vehicle from them. They have given me everything I wanted and more.

They had a vehicle that I was interested in. Went in and looked it over, they had it listed as a v6, it was a four cylinder. Also said it was 4x capable, what ever that means. It was 2wd. Can you say «bait and switch». Even after that I was willing to make a cash deal, the manager came out like some über dominant alpha dog, would not budge one iota and tried to force the deal. So to any who shop here beware the tactics, Atleast on the used side.

I honestly love coming to this place and getting my oil changed everytime that my Fiat is due! But this time I need some new tires on my Fiat and asked if they would match a competitor for difference and they couldn’t do a price adjustments it was only $ 16 difference!!! Fiat has always presented themselves as luxury and customer friendly… today I learned this was a lie. As much as I love my Fiat I guess it’s time to fine another place that values their customers.

I am ABSOLUTELY LIVID and have had it up to my ears with this place. The last time I came in for an inspection and an oil change around 11:30 AM, they were out of inspection stickers (??? great inventory, guys) and promised they’d be «on the Fed Ex truck and here by 2 PM if you’re willing to wait.» Then, they promised a discount because I had to wait. After waiting until 2:15, they came out and said, «Oh, we’re so sorry they didn’t come in!» making it clear I had wasted over two hours of my life for something that wasn’t even guaranteed. When I checked out to pay for the oil change, I noticed there wasn’t a discount on my receipt. When I asked the woman who checked me out where my discount was, she pointed to a «less insurance» discount that is ALWAYS given every single time and insisted that must be it. After I explained, «No, this is ALWAYS here, and I was promised an additional discount because you guys were out of inspection stickers,» she very rudely said she didn’t know what I was talking about and couldn’t do anything about it, and when I walked out, the guy who promised me a discount purposely avoided my gaze.
I called angrily the next day to complain and couldn’t reach anyone. Called again the next day (twice) and the person I was supposed to talk to was always «at lunch» or «on the other line.» FINALLY, after FIVE days of calling, I reached a woman in charge was given $ 10 off service for the next visit (wow, how generous, considering $ 10 is about the cost of gas/​tolls it takes me to get here.) When I came back for my inspection (finally, the stickers were in) and another oil change, one of the younger male associates with brown hair told me, «Oh, you’re getting ready for your 32,000 mile checkup!» «What’s that?» I asked. He replied very vaguely, gesturing his hands, «Oh, you’re gonna get your spark plugs changed, get your air filters and everything else changed. It’s gonna be about 99 bucks.» Since I was hovering around 30k and 99 dollars wasn’t really feasible for me at that point in time, I said I’d wait until next time.
Well, well, well, I walk in to my 1 PM *appointment*, ready for my tune up, and they quote me $ 480 for the entire procedure. Naturally, I was SHOCKED, and the man helping me insisted, «That’s how much it always costs!» I pointed to the young guy from the previous visit and said, «Then why did HE tell me it was only going to be 99 dollars?» Young guy looks very flustered and says, «Uhh, no, I never said that!» I then repeated his words from above to the other man, and the young guy suddenly goes bright red and tucks his head down ashamedly. Because i’d already driven all the way out there, I agreed to just change the spark plugs today («That’s the part that costs 99 dollars»). They told me «it won’t take very long,» and I proceeded to wait 40 minutes without seeing my car being driven into the work area.
«How long do you think the work will take?» I asked the guy in charge. «Oh… uh… not very long at all. Just about an hour.» I then asked if they’d started working on it yet. He responds, «Well, I had my guys drive it around back, but they haven’t started on it yet.» You mean to tell me that in addition to quoting me the wrong price and making my day horrible, you haven’t even started working on my car even though I had a 1 PM appointment? I told him I’d just take my car home, he handed me the key, and I left without having any work done.
This is a classic example of people not thinking before they speak. This man quoted me a price, and I believed it. Speaking inaccurately in any other line of work can lose you money, clients, and even your job. Judging from how lackadaisically this guy speaks about price quotes, I wouldn’t be surprised if I’m not the first person he’s sloshed around. No, they didn’t «screw me out of anything,» but I take my money and my time seriously and based on how Fiat of Austin has treated me, I won’t be interested in spending either here any more. I’d rather drive up to the service center in McKinney than deal with these lazy bros who don’t respect your time and avoid eye contact whenever they mess up instead of owning their missteps.

Sold my Fiats. I’m done with the bullsh*t. Attractive customer service at the Domain doesn’t make up for the atrocious follow thru from parent company Nyle Maxwell.
Fiat, I wish I could say it was fun while it lasted. But no. It was a real bummer.

We had a wonderful experience for our first time a Fiat. We bought our first Fiat and we could not be happier. Josh our sales person was fantastic. We gave him a list of the features that we were looking for. He was able to locate us an option that far exceeded our expectations. Lisa the GM personally came out and welcomed us to the Fiat family. This might be our first Fiat, but it won’t be our last. The whole family wants to drive. Thank you for such a great experience and a warm welcome to Fiat.

I traded my Fiat 500 in for a Fiat 500L and could not have been more happy with the experience! Teofil was such awesome help and really made sure I was happy and comfortable with the price when it came to getting in my trade. They are not pushy at all and you can tell they want the best for their customers. So happy with my purchase and the experience that came along with it.

It is going to be difficult to find the words that describe how great the experience at Fiat of Austin has been. The most important part of the relationship is knowing that they care and they are there to serve our needs and maintain a long relationship.
From the sales process to customer service, Lisa Copeland is the best leader in the industry. She has great people because she creates a positive environment and positive people want to work with her, buy cars there and get their car serviced.
Lisa has totally taken the «dread» factor out of the car experience to an «I can’t wait to visit Fiat».

My car kept having problems after problems. I originally just brought the car in to have the oil changed! The GM never took my calls and kept passing my problems off to other people. 1. I had one person in service, tell me he gave me one tire. And another, told me he gave me three tires… Now they say two? So which is it? 2. After two and a half months, technicians determined my breaks all of a sudden needed replacing. Austin informed me I had a hole in my roter? How is that even possible with normal wear and tear? Yet again another issue that just appeared on my vehicle.
This dealership had caused my vehicle to have more problems then I brought it in with.
***Even though sales and Gabby at the front, were all so great to speak with, my car is still broken and the GM and service dept are terrible.**
Lisa, as a GM she should follow up with her clients requests. Why even bother sending emails to inquire how service is going, if you never follow up?

This review if long in coming. If you would have asked me if I would buy another FIAT three months ago, I would have said HELL NO! Not only did my car fall apart ALL THE TIME… but customer service sucked. Now they have all new people and I have a whole new line of trust. Teofil called me out of the blue after my car had been in the shop an offered me a new one with a lifetime warranty on my transmission and engine with keeping within my budget. I had recently had gotten my trust back with Austin (Service Dept Manager and Chisty (Customer Service Manager) and decided to think twice since they won my trust back. Teofil was not pushy at all and worked with me on all levels. He made me feel comfortable throughout the whole buying process. He personally picked out the car that I purchased based on what I bought before with more bells and whistles. That was a very nice touch.
I can honestly say that I feel I have been taken care of by Teofil, Austin, and Christy and am very very happy with my new FIAT!

Found a car I liked online and got in touch with Ami. Brought the husband with me to do the test drive on Saturday where he consumed some «pretty good» doughnuts.
After the test drive we sat down to talk numbers. Ami really worked hard to get our payments where we were comfortable. She got it done!
This was night and day from my last car buying experience. I was not looking foward to buying a new car at all and Ami turned my so-​so attitude around.
I am one happy lady today!

I purchased a used 2010 Mini Cooper S Convertible from this dealer December of 2012. I purchased the extended warranty for the vehicle. Which thankfully I did.
When my vehicle needed service, they told me I had to bring it to them. Unfortunate for me, because I know a great german auto shop that takes care of all my needs for me.
Long story short, my vehicles thermostat got stuck open and I needed to get it replaced. I took my vehicle into Fiat of Austin, Nyle Maxwell dealership to get the service it needed. They gave me the slowest rental car fathomable. I was scared of driving it because merging onto the highway and taking unprotected lefts was very difficult. Very cheap company to be giving me the cheapest rental car Enterprise had to offer.
At the end of this mess, I was given my car back after paying a 100 dollar deductible. Lo and behold, my air bag light is flashing on and off. I give Austin (The service manager) a call and he begins to tell me that this was a pre-​existing issue and wasn’t caused by his folks.
I took my car over to Marioshop. Check them out by the way, I wrote a review on them, good folks. I took my car over to Marioshop and he diagnosed it and told me that the sensor that controls the air bag was torn off the bottom of the drivers seat and unplugged.
TORN OFF THE DRIVERS SEAT AND UNPLUGGED…
I’ll let you guys figure that meaning out. Either the technician was WAY too rough on my seat or they intentionally unplugged it to have me come back in.
Austin quickly relinquished control of my service contract and I will be having my car servied at Marioshop ONLY from now on.
Pictures of the diagnostics are in the photos section.