FedEx Office Print & Ship Center

Since becoming a new austinite I’ve tried out several new businesses. Some very bad and others that I’m very impressed with. This location has really impressed me last night. I’m a writer and was in a tight deadline to scan and email a couple documents. Even though it was close to midnight and I was unfamiliar with the self-​serve computers, Cynthia helped me tremendously. As I continued to ask for a assistance she was able to help other customers and always came back to check on my progress. Kudos to Cynthia, I will definitely come back for more business

Every time I’ve come to this location to use self serve, the machines spit out pixilated, blurry copies and the colors are off. Every time, I’ve had to work with an employee to have my stuff printed behind the counter as they can’t get the machines to work. Fine, but there is usually only 1 or 2 employees and about 6 people they’re helping simultaneously. My print jobs should take no more than 10 minutes but for the 3^rd time, I have spent at least an hour, most of this time is spent waiting for the employee to be able to come back to help me. (Not their fault, they’re just understaffed)
It took the man helping me 3 tries and 45 mins to find a printer that printed my stuff properly. Finally. Praise the lord!
But then he attempt to charge me extra for having them print — wait, what? Your self service printers aren’t working correctly! If they were, I would have been in and out in 10 seconds. I had to fight him (the asst manager, mind you!) on this and finally he acted as if he was doing me a giant favor by «waving all the fees and extra charges.» You know, for making me wait an hr and using up my personal cardstock to test and find which machine was actually working correctly.
If you need a Kinkos, I’ve had far better luck w the location on Bee Caves & Walsh Tarleton.

That lady Jessica is a horrible person to work with. She doesn’t respect me as a Deaf individual. She ignored me and went ahead to work with other person because she was having difficulties to understand what my request was. I talked with the manager named Danyelle about that and she still didn’t do what I needed. I work for a company that ships a lot of packages. Not coming back.

This place is a joke, avoid.
15 minutes still in line first position to drop off prelabeled package.
Still waiting…

The pack plus station takes forever to get thru. I’m used to the one in Westlake where you get in and get out in no time, but this is ridiculous! 15 minutes to just get up to the counter with just 1 person in front of me. They really need to figure out a way to streamline it or make the process quicker for the FedEx employees. I’ll make sure to use the Westlake location when I’m in a hurry!

Love the fedex app. I uploaded my doc from my Dropbox, paid and picked it up with no hassle in less than 15 minutes. So easy!

I was in and out with no issues. Came with label in hand and they gave me the envelope, sleeve and rung me up in short order. The staff was friendly and the location wasn’t crowded. I was in and out in under five minutes.

Horrible customer service ! I asked for help with the lap station and was told «sure one moment sir » by Kim in a very condescending tone … 15 minutes later I had figured it out and and Kim was on the phone with someone talking about her dogs. I can’t say anything negative about the other employees but Kim was not helpful at all

I needed some color copies in a HURRY and flew in to the FedEx Kinkos. My hope and desire was to hit it and get it. They had several copiers that were really easy to use with a step by step process. I got my copies and was out the door… but not before I realized the have a ton of other supplies including motivational CD’s.
My next visit will be slow and low.

Standing in line as I write this… I’m the first person in line and have already waited 10 minutes to be acknowledged by the man at the register. I guess the other people in the back aren’t allowed to help. He finally stops what he is doing and says he’ll be with me in a minute. You’d think mailing a package would take only a couple minutes. Especially with no one else in line.

I shipped 2 packages on ¹²⁄₁₈ WITH a coupon for a wee bit off. I made the mistake of not looking at the recept till I came home. Then, I noticed the coupon was not used, but the money certainly was taken. Why was my coupon not honored? I called the store today ¹²⁄₂₀ and was told the manager will call me on Monday. I will be out of town for the holidays, so I will not be back in town until ¹²⁄₂₇. A lot of good that will do me. I will not come back to this location, when UPS is closer to my home. If they really wanted to keep your business, make the sale correct. Competition is alive and well.
I started using Fed Ex over UPS because of actions of political nature. Stupid move for me! Next time I will look for a mom and pop shipping company.

I was in need of returning a rug I purchased online. The rug was 10×14 and heavy. I had to drag the rug inside because no one would help me. Then the employees proceeded to let me know the rug was 6 inches too long for pickup at that location. Rather than offering a solution I was just pushed away. Mailing and shipping is a hassle and this place did not help. Incompetence was the key word at this location.

How come Unilocal doesn’t offer a zero star rating? Because that’s what this place deserves. I had a package sent there and placed on «hold for pick-​up». They refused it and sent it back to the main location in N. Austin. Next time I’ll use UPS!

While the people are nice, they did a terrible job on my request (bubbles on the laminate, cut off necessary characters on the copy, took over an hour even though it was pretty empty and two staff members were having a conversation about music/​not working at all) and charged me a ridiculous amount of money. This is not a customer based company. He told me several times that I could do it myself even though he knew the only other customer in the store had a pile of work stacked like a dictionary on the only public laminating machine in the store. Do yourself a favor and pay the $ 20 for a laminating machine off eBay. This company won’t be around much longer. The location by UT was better but not by much.

Just like some other businesses, I wish I could give this ZERO stars.
This Fed Ex is one of the most comical locations ever. If you are trying to ship a package and use your own packing you might as well not even try to ship it through this location. I have gone into there with a box that was self packed looking pretty much perfect and they refused to take it.
Then when you walk in and go to the counter, they will finish their conversation with one another before walking over to help you. Last time I checked when you are working RESALE and a CUSTOMER (that pays your FU$%(NG paycheck) walks in you greet them and ask how they may be assisted, but in this shit hole they decide that you are second to their 1 star conversation about how they broke up with their stupid girlfriend that works at a strip club or how they got completely shit faced on 6^th street and almost got pulled over driving their shitty Hon-​DUH.
I love going to this location… said no one ever!

This Kinko’s disappoints me on the regular. They are consistently slammed though, so I guess they’re making money. Once, I went in there to print a resume for an interview and every single computer was down. I would have asked them to print it for me, but the line was like 20 people long.
Last time I went in there, it was super hot and smelled like B.O.

Horrible customer service!!!
Needed to print 5 pages from a thumb drive for a meeting. The self serve printers were taking forever so I went to the counter where they told me it would be at least an hour. For 5 pieces of paper! Go across the street to Office Max, much better!

Staff helpful, and self service is super easy!
Most recently I had to copy a million and one receipts and was just going to drop them off. The staff encouraged me to try self serve to save myself time and money. Indeed, the machine was easy to do and I was done in no time and saved a ton of money.
On another visit I wanted to print and bind a manual for a seminar. I sent the file over in the morning and it was ready that afternoon.
Have been multiple other times to ship things, never a line, always in and out quickly.

My fiancé and I had to return a laptop, and normally we would use UPS, but in this case, it would have been cheaper to use FedEx to ship it back to the manufacturer.
Cheaper, however, didn’t mean faster.
The staff, consisting of three people, was nice enough. Initially it was Joey that helped us through the shipping process and filling out the short form. But when it came time for payment, the computer terminal we were in had a glitch: It would not accept debit cards from credit unions.
So what would have taken five seconds at UPS, FedEx made the errand into a thirty-​minute waiting fest. Waiting. And more waiting. At this point, another employee, Dillon, had come over and was trying to help resolve the issue.
By the end of the transaction, the total bill ended up coming down a few dollars, so that was a plus for us.
If you want to avoid waiting at this FedEx, be prepared to pay with cash or a card from one of the major banks. Apparently a simple Randolph Brooks debit card is a little too hot for them to handle.

FedEx always seems to be tragically understaffed. I went in at 9:30am and needed 5 copies printed from a file (and laminated). I was told that it would be atleast 8pm that night before they would be able to get to it. Really? Okay. 5 Copies in 12 hours. Sounds a bit extreme. A finger was flung in the general vicinity of the self service machines and off I went.
There were two employees and not one batted an eye when I requested assistance with their «HP App» to send the files from my phone to the printer. They said instructions were at the machine. False. They most certainly were not. The instructions showed how to install the app and that’s about it… What you do after that wasn’t something that required a super genuis, but as a child from the Age of Technology, it even tripped me up for about 30 minutes.
I like that you can use the machines on your own.
I do not like the serious lack of customer service when you ask for help from the staff. Boo.
Bottom line: I was there in the store for over an hour to make five copies. Half me not being «in the know» about fancy HP Printing apps, half the store employees just not giving a shit to help a sista out.