Extended Stay America – Austin – Northwest – Research Park

Upon arrival my husband and I were expecting the worst since we were randomly assigned this hotel by
. We had no idea which hotel we were going to get so we could not look into the review until after we booked the room. Well, the reviews scared us and we really did not want to go there but had no other choice but to stay the two days we paid for. Now upon arrival, the outside did not seem bad at all. The reception area was clean, the hallways pretty clean, and when we got into our room it was really clean. We even had two rooms one a bedroom and the other a living room with a kitchenette. Everything was fine and not like the previous reviews state. I could have been like that before, but at least my room was nothing like the horror stories here.
Pros to this place: Clean room, clean towels, and sheets. Front desk personnel were accommodating and no one bothered us throughout our stay. You get a mini microwave, a full-​size refrigerator, a stove and a bucket to place your trash. The sofa is a sofa bed, but we didn’t need it. And you get two televisions, one in the living room and the other one in the bedroom.
Cons: You have to order your dishes, pots, and pans from the front desk or bring your own. You do have to take out your own trash to the designated area and they do hold $ 100 as a security and release that hold upon inspection of the room. And I do have to mention our horrible incident in which a large water bug that landed on my husband’s head while he slept… he then swiped if off and it landed on my laptop causing me to drop the computer on the floor sending me screaming like a wild woman… Oh the horror.
But the waterbug is not the hotel’s fault, these things come with humidity. So with that being said, we did enjoy our stay, may computer has a few loose missing screws, but the hotel seemed to be improved in comparison to previous reviews. I would stay there again.

Filthy. Disgusting. Smoke filled rooms yet everywhere is labeled «non smoking». Literal mold seeping from air vents. White crusty stains on the chairs, bed skirt, and blankets. Cigarette burns in blankets. Filth caked onto Windows and latches broken so can’t open for fresh air. Dirty plates scattered throughout hallways. Elevator jerks and smells like roaches. An absolute horror film setting.

I give this hotel 5 stars based on the service and room quality. Im not sure why there are so many negative reviews. This is a budget hotel mich cheaper in price than whats around in the area. Other people who have given low reviews are expected the Ritz Carlton or the W hotel. This is the extended stay. It has everything you expect for this type of hotel class. The staff was very nice and friendly. Bill was an incredible guy who checked me in and went above and beyond. I would stay here again for sure. The price is very affordable. Location is right by the Domain area and many resturants are close by as well. Arboretum is down the street.

I really wish I could give a negative star. This hotel is so nasty. When we first got here we went into our room there was hair everywhere. Under the covers in the blankets all over the pillows. Even in the bathroom all over the floor… Huge hair ball in the corner of the bathroom…
So we changed rooms and the lady was completely rude about it.
Got into our new room smells so nasty. Went out to buy Lysol…
Got back in the hotel went to use the bathroom there is half a roll! So they didn’t even bother to change our the roll for new guest!!! This place is the worst!!! Thank god we are just here for one night… But even one night is to long

I just got here and I hate it it smells so bad. The first room they gave me the toilet was not even hooked up to water. The second room looked like a bomb went off. There is no house keeping they only clean when you are done staying there (well what they call clean). Did I mention the whole building smells like armpit.

Here right now with our family of four on 4^th of July weekend. Pricelined it and got it for $ 60 which is a great deal.
I’m not sure what exactly people expected for the low price point, but it’s not the Ritz. But it’s also not a cockroach motel either. It’s very clean and it has a pull out couch. We brought our own blankets but they offer e wry thing you need if you ask for it.
Rooms are set up like suites and very updated with flat screens and a clean fridge and dishwasher.
Overall I’m highly impressed. It’s a great location and very quiet.

I am staying here right now and if I am looking for alternatives. I have never had quite an experience as this. I’ll start with the biggest issue. There was a tornado warning tonight about 8:45 pm in this part of Austin and our phones alerted us to it so we took our kids into the first floor hallway since there was no windows. Our kids were somewhat upset at the interruption and the front desk manager came to us and asked if there was an issue. I told the manager that there was a tornado warning so we were taking appropriate measures. She was a bit puzzled and then flippantly told me that we just needed to make sure that we knew that quiet hours were at 10 pm. I told her that if there is a tornado Warning at 10 and they were to noisy that I didn’t care and she could call the police to remove me if it was such an issue.
Now back to the rest of it. We had a reservation set by my mother in law and requested two adjoining rooms. Between the two of us we checked on this about six times, including the day of. Well at least we are on the same floor.
When I came in I hit an inquisition that required me to provide both my wife’s and my id because the reservation was originally in her name however all was booked under my Amex. Even after protest I was told this was required. Whatever. I had a 4 and 2 year old in tow and just needs to get checked in. When we got to our room, we quickly discovered the following issues.
1) there was NOTHING in the kitchen. One of the reasons we stay at a place with a kitchen is so we can feed the kids and we had some Mac and cheese and pizza that we started the second we got in. Well we had nothing, no soap, no dishes, no paper towels, nothing but the picture of the guy and list of stuff that should have been there. I went downstairs and I was given the last tub of clean dishes in the place. My sister in law also had (and still has) nothing.
2) bathroom was NOT CLEANED. It smelled of urine, had trash (a tgel rogaine box) and a used towel hanging up. Nothing else. No other linens, no toiletries, no soap, no nothing. Again, called down and was told these items were not immediately available and would be told when they were. Two hours later we got two towels, two washcloths and a mat size. Additional linens were not available so looks like a family of four gets to share.
3) bed linens. Nothing for the extra bed. No pillows, no blankets, no sheets… Nada. Third time, called down to my new friend «Donice», who at first I thought was nice but just an overwhelmed night manager and after the tornado warning experience didn’t care much at all about what she thought and told her about this. Third trip down to the front desk.
There is more but I am tired, my family is finally asleep and I really needed to get this out there as this is not one I would ever stay at or expect anyone to stay at, even if it does have a bargain price. I know that you get what you pay for, but I didn’t expect the utter lack of respect and common sense in a weather emergency situation.

FILTHY!!! This was the dirtiest hotel I have ever stayed in. We asked housekeeping to come and sweep, mop, vacuum, wipe drawers, and scrub bathtubs. They came and changed the sheets, but did NOTHING of what we asked. The same hair was still in the tub and the same dust bunnies were behind the door and the floor was still filthy.
We talked to a kind assistant manager, Alf, who came up and wiped the drawers for us. He said he would send housekeeping the next day to clean.
The next morning, Alf knocked on our door and told us that his manager Erin overrode his decision and said that they only clean rooms once/​week and we would have to wait a whole week. She refused to send anyone to our room to do a job that they NEVER did. So we packed up our family and left!
I passed housekeeping in the halls several times that morning. They never got the vacuum down off the cart!
After we left, Alf called us to say they found something we left behind. Alf was the only bright light in our horrible experience there. I hope he finds a job at a better hotel soon.

Absolutely by far, the worst hotel that I have ever stayed at in my life and I have stayed in many hotels. First room we were given smelled like fermented urine, second room had a broken and noisy air conditioning unit, third room we were given seemed acceptable until we sat down and then came out the cockroaches to welcome us. Oh my goodness, it was absolutely disgusting. They were on the bed, on the walls, the ceiling, the floor, the cabinets. I just wanted to die, I am still having nightmares. This place must be shut down by the health department. The floors in the lobby and hallways have never been cleaned. The dust in the elevator is hairy, that’s how thick it is. I am getting sick just thinking about it. We immediately left.

This has to be the worst «hotel» I’ve ever stayed at. First, they put us in a smoking room instead of non-​smoking. I found the previous occupants trash stuffed in a cabinet area in the kitchen. (including a pizza box with pizza crusts still in there!) I tried to take a hot bath and the water never got above lukewarm. There were bags of stinking leaking trash on the stairwell and someone had dropped fried rice in front of the elevator, and it was still there the next day!

Room was awesome. Service was quick. Breakfast was weak but honestly, I didn’t care about it. I highly recommend staying here.

This hotel was terrible. Gross. Dirty. And the employees were rude.
We paid roughly $ 100 per night, and were planning on staying 3 nights. We arrived and received a room with a king bed and a pull out couch. We did receive the accommodations we requested, however bedding for the pull out was missing from the room. I called downstairs and was told to «come get bedding» but they are out of blankets until 12:30am. Also, the pillow cases were put on after the receptionist counted all of the money in the cash drawer. (Not the cleanest thing to touch.)
Then we found dirty dishes in the dishwasher, soap with hair on it left in the shower, a broken towel rack and bugs in the bathroom at midnight.
Needless to say, we checked out two days early. I would not recommend staying there. We found an excellent Hilton 1 mile away for less than $ 20 more a night, definitely worth it.

I am amused by the people that get on here and freely admit that they only paid $ 39 for a room and then gripe about it not being a luxury resort. NEWSFLASH… if you only paid $ 39 there is probably a reason for that…
That being said I didn’t think the hotel was as bad as previous posters. Wether they have done some renovation and updates or If it was just because I didn’t expect the Ritz style room for $ 39 I didn’t think it was too bad. Certainly it could have been better and had i paid full boat for the room then I would be entitled to pick it apart but the bed was comfy and the roon was spacious. The tv was new and had many channels and I didn’t have any wifi issues. I got more than I expected for $ 39. Not great but I saved a ton and got a good nights sleep and that’s really all I care about or expect from a hotel room.

This hotel is terrible. Shower fixtures are cheap and are about to vibrate out of the wall due to the water pressure and their vending machines are completely sold out. Front desk is the icing on the cake. Absolutely terrible customer service.

This was my worst hotel experience ever. There was no lamp in our bedroom, the staff was unprofessional. I was made to walk to the front desk to get a lamp, only to find no one there. About 15 minutes later, the person I talked to came, forgot what I was there for, and checked in other guests. Then he was completely unapologetic about the fact that he was off and that there was no lamp down there to begin with. He sent someone else to get it from a storage closet across from our room. Her key didn’t work, so we never got a lamp. Our phone had no dial tone, there was a burn in the bedding, the shower sounded like a steam boat. This place is in terrible shape and has the most apathetic staff I’ve ever encountered. Stay away.

This hotel is pretty dismal. They get a star for the decently comfy down pillows on the bed which is slightly generous. The room itself was run down, the carpet worn and the bathroom a bit grungy and a lot outdated. The «grab and go breakfast» (6 – 9:30am) featured oatmeal packets, oatmeal bars, granola bars, mushy dented apples, hard unripe oranges, coffee and a single type of generic black tea packets. The oatmeal bar I opened later at work was covered in white fuzzy mold which was gross and, uh, unacceptable? The coffee dispensers were both empty at 7:30am and there were nearly 10 people waiting around for them to be refilled for the entire time I waited downstairs for a cab. I had the front desk order me a cab and it took about 10 minutes for them to figure that out and actually get a cab company on the phone — which they did after googling and using their personal cell phone to do so. Odd? Toiletries are offered at the front desk in a basket when you check in, with none in the rooms, and they were quite a mishmash off odds and ends — like various sizes of bar soap and some different types of shampoo (nothing else). The wifi didn’t work at all.