Extended Stay America

I don’t remember the last time I gave an establishment a 1 star… It’s 12:30, and we are locked out of our room because nobody is at the front desk. There’s a sign that says to dial 0 to get someone for late check ins… We are already checked in, but our key isn’t working. So we tried contacting them, nobody answered. We are literally stuck outside or our room and it’s 12:30 am. This place is horrible.
Not to mention, it says that they offer breakfast, but it’s an apple and a granola bar. Nothing hot and nothing breakfasty… Seriously, pay an extra $ 10 bucks and stay somewhere 50−100% better.
Here’s an update: the only reason why I’m giving this place two stars (it was one) is because they refunded me both nights that I stayed here because of the experience.

APit of a property that is not maintained or run professionally. It is hard to believe or understand how an owner/​manager can let a property fall so car so fast. From the window falling out or it’s frame ’ to a refrigerator that heated, run don’t walk from this location

I should have read the reviews prior to booking and paying via Travelocity. I don’t think the room was cleaned. A used cotton swab on the counter. The floor was filthy that I used one of the towels and hot water to clean the floor before I took off my shoes. I used another towel to wipe the counters. The toilet was also not clean. This place is a dump. Should have spent more money for a better hotel and glad that we are only staying for one night…

The front desk declined to help fix a broken hair dryer, promising instead to refund the price of a day of my stay. This seemed a little quick and «too good to be true» though I would have preferred that the hair dryer worked.
Turns out I should not have trusted the front desk. There was no refund, no working hair dryer and instead a lack of integrity.

This was, by far and away, the worst hotel experience of my life. I stayed here for four nights because it was within walking distance of a conference I was attending (sadly the hotel where the conference was at had sold out of rooms).
First, upon arrival I was sent to a room on the first floor by an exit… I don’t know about other travelers, but as a single female alone the last room I wanted to be in is on the first floor by an exit. The staff member was able to put me in a new room easily enough but didn’t seem to understand my concern. What he did understand was how to flirt with the house keeping staff as evidenced by a nice little scene I caught in the elevator…
The worst thing by far about this hotel is that the walls are literally paper thin. I have not had a solid night’s rest one night I’ve been here. I’ve been awoken each night by loud guests, who all seem to be between the ages of 18−22… I suppose this is where traveling kids must stay when they come to town. It was terrible, like living in a dorm room or Frat house.
Additionally, if you’re banking on actually eating this breakfast, don’t. The fact that they advertise having a breakfast at all is a crime. Let me tell you what it consists of: coffee, packages of oatmeal (that you have to cook in a foam cup because there are no bowls, silverware, etc… In the rooms), granola bars, suspicious looking muffins in plastic wrap, and some apples/​oranges that have seen better days. Thank God the hotel where the conference was had breakfast otherwise I would have been sans breakfast everyday this week.
I give this place two stars for two reason: 1. The location was exactly what I needed, close enough to walk to downtown, shopping, and my conference. 2. Because the first staff member was kind enough to change me out of the first room I was assigned to. Everything else is awful. I would NEVER stay here again, and I wouldn’t recommend this place to a soul. Do yourself the favor, if your planning to stay in Austin plan ahead and fork out the money for a decent hotel.

This hotel has been recently renovated/​redecorated, however there are many missing touches. The fridge in my room was at least 15 years old, dented to heck and loud. This hotel has decided to stop providing dishes unless you specifically request them, what hell is point of having a kitchen if you don’t have dishes provided.
The hotel is loud and has a clientele without much manners. I was awakened at 4am by some idiot talking on his cell phone at full volume outside my window. Get a clue dude. The elevator ding was very audible inside my room which was 50′ away, so as you can guess the rooms are not very soundproof. The bed was not comfy at all, and it is probably older than the fridge. I was scared to look at the tag because that would be me thinking about how many pounds of bed bugs I had just slept on. Thank you mattress firm for implanting that in my head for life.
Overall this is a convenient location, the hotel felt safe enough, and it was clean. The free breakfast wasn’t horrible, decent coffee and some fun grab n go snacks. I think it is worth the extra $ 25/​night though to stay elsewhere and have a comfy bed and nicer guests.

The receptionist Megan was very rude. Her colleague Cynthia told us that we could check out at 12 noon but Megan just refused and was mean about it. We cut shirt our stay here. This place sucks and no hospitality at all!

This was the worst hotel I have ever stayed in! The rooms are filthy. Sheets obviously were not changed prior to my arrival. Room still had trash in one of the trash cans. Gnats everywhere in the bathroom. No hot water for the first two days. Drawers were extremely dirty. People were yelling in the hallways every night. I only stuck around due to the lack of other options… Will never be back. I expected better at the $ 150/​night price point. This hotel should be $ 29.95 a night. Very disappointed!

I’d like to preface this review by saying that my star ratings for hotels are based on value. I’m pretty sure any Hilton or Hyatt or (insert big chain hotel name here) will beat this Extended Stay America room quality by miles. However, when the value (i.e. $) factor is thrown in — getting this hotel at roughly $ 50 a night in a city of much higher room rates was a STEAL. Thus, four stars.
POSITIVES
1) Central location, especially to transportation. Airport bus stop was a short walk away.
2) Spacious rooms.
3) Friendly staff.
4) Grab-​n-​go breakfast. For those people who expect a nice sit-​down area with eggs/bacon/pancakes/etc…this is AUSTIN. You people should be ashamed for not getting out of the hotel and finding breakfast at one of Austin’s hundreds of excellent eateries.
5) What looked like a nice parking lot (though we didn’t have a car).
6) Allowed early check-in…and I mean 6am early. This was HUGE as we got in a very relaxing 2hr nap after a tough red-​eye flight.
NEGATIVES
1) Limited staff.
2) When we got into the room, the window was left wide open and yet the air conditioner was left on freezing. Seemed like a waste of electricity, making the room unnecessarily cold. Also, a giant bug was on the bed undoubtedly having just flown in.
3) Very hard, rough towels.
4) Hallway noise can find its way into the room, but we were lucky to be on a mostly quiet floor.
Positives far outweigh the negatives. Would stay again, but of course it’d have to be at a very cheap rate again.

The room is very basic and outdated. The tub tiles were lined with mildew. The pillow smelled old so I covered it with one of my shirts. The bed was hard and springy.
Now the fun part, if your magnetic stripe card become demagnetized, there is NO ONE TO HELP YOU OVERNIGHT! I was locked out of my room for hours overnight. No one at the front desk, no security, no number to call in an emergency.
This place was awful. It doesn’t even deserve a star.

Came here for a few nights stay. The hotel was old and service was even worse. Our room didn’t even get cleaned one day and I called downstairs asking for towels. I asked if I should go downstairs to get them and front desk said no, they’ll come bring it to me. A half hour passed by and no one came up. So, I went down to the front desk, only to see she was sitting and doing whatever on her phone!!! No apologies or anything! Then on our last night there, we found a HUGE cockroach in our room!!! We told front desk and nothing was done. The apology were just spoken words, nothing was mentioned to rectify the situation. The only pro is that it’s walkable to dt ATX. But the state of the hotel and its service isn’t worth staying here.

Check in for this hotel was 3pm but we arrived at noon incase we would be able to check in early. We ended up getting a room at 4.30pm. There was trash piled outside and we didn’t get any help lugging four large suitcases upstairs. The sheets and towels were stained and there were no dishes or kitchenware. We had to get them ourselves from the front desk and they were dirty too. The room was dirty and we saw a cockroach one night. The wifi was free but so slow it was almost unusable. The first and last time I ever stay here. Probably the worst hotel I’ve ever stayed in.

I was staying at the Austin Motel but only could get 4 nights there & needed a room for my last night in town,
From the outside it looks more like a Scientology recruiting center than a hotel but
my room was large, modern & clean which was great and it was walking distance to the warehouse district/​downtown area. At 2am the fire alarm went off in all the rooms throughout the hotel (I was on the top floor) if that wasn’t startling enough when i went to open my door to see what was going on, what seemed to be a naked woman from behind and 20′ away by the elevator was a naked Transvestite arguing with a couple of guys who started the fire on the roof, they assured me it was put out so I tried to go back to sleep but I couldn’t get that Crying game image out of my mind

did stay 2 nights. queen bed room. no complains. u have to ask for café maker ar desk. they bring it to you. location is ok to walk to 6^th street. just a short walk to go see the bats at congress bridge.

I was going to wait until my stay was over but I have so much to say, I decided to get it out now. Here’s what you need to know if you are considering this hotel. First, the pro is that it is within a short walking distance from Hyatt Regency which is where my TAR convention center is; and it’s clean. I do think it’s overpriced, however.
If you decide to come here you need to know the following:
1) Bring ear plugs. The hallways are very noisy, you hear everything. In addition, the first night I was here they had a very very angry customer whose shouting could be heard from his room, the hallway and the parking lot well into the night. It stopped closed to 2:30 a.m. (he was actually shouting at Extended Stay Corporate headquarters) The following night, 2:30 a.m., a girl came back from partying and was expressing her anger beginning from the elevator all the way to her room and then proceeded to have a shouting match with her «roommate» once inside. I assume she was left behind and had to find a way back to the hotel by herself. Trust me, just bring ear plugs.
2) Pack your own hair dryer. Yes, they provide one but it is the equivalent of some person blowing on your hair. I swear, they must have paid $ 5 each for these things and they must have come from North Korea. The one in my room appears to be brand new. It also over heats within a minute of use. Just bring your own, you’ll be happier.
3) Bring your own water: The vending machine downstairs with the ONE selection for Water is the ONLY source of bottled water in the the ENTIRE hotel. Yes, you heard me right. They don’t have a vending machine on each floor. You CAN drink the tap water from the sink in your room but it smells fishy. I’m sure you won’t die from it, it’s just a better experience to have bottled water.
4) And then finally, don’t expect anyone to answer your call when you call the front desk. I had a problem with something so I called the front desk the first day I was here. It rang at least 20 times. No one answered. I find the people at the front desk to be lovely people; very friendly. They do as they’re trained.
5) You so not receive daily maid service. That isn’t a big deal but, really, but for the price you pay to be here, you sort of expect it.
Will I stay here again, probably. It depends on availability around the area when the next TAR meeting occurs. I believe if i bring my own bottled water, hair dryer and ear plugs, it will be a much better experience I could then rate it maybe 3 stars. We’ll see.

Stayed here for one night while in town on October 10, 2013. They front desk person was very polite and welcoming when I arrived. The hotel room I received (201) was clean had a flat screen TV, queen bed, lounge chair, a small kitchenette area with a refrigerator, electric stove and sink in it. I did notice that the one of the glass sliding closet doors was cracked and I reported it to the front desk, so that I would not be charged for it. And again, the front desk person was very understanding and professional about it when I mentioned it.
The queen bed was very comfortable. The in room refrigerator, shower and air conditioning all worked fine with no problems. The free wifi worked great as well. Overall, I think for the price that I paid for the room via Priceline ($ 51 total w/​tax) it was great a value.
I did check to see how much the rate would change had I stayed here longer through the weekend. And there is now way I would pay close to $ 200 a night to stay here. Definitely not a four star hotel, but if you want to be near downtown, which is about a 10 – 15 minute walk away, this place isn’t bad if you can manage to book it at a decent rate.

YUCK. Stayed here so we could be close to ACL. $ 180 a night for the ACL weekend, I got it, but if you’re going to charge $ 180 a night can you make sure you don’t make up a bed with blue bubble gum all over the sheets? Gross! I mean the housekeeper had to have seen that they were making a bed with blue bubble gum sheets!
Our friends who stayed down the hall got their rooms comp’d because they had fleas all over the room!
The bathroom was filthy before we even got to use it. Little hairs everywhere, clogged tub, water that wouldn’t turn all the way off. Stains everywhere. Every single dish/​glass in the kitchen was dirty. blarf.
Next time I’ll gladly stay further away and spend the extra money for a cab.

Stayed overnight for an ACL taping. Very convenient location for SOCO, Zilker, Town lake et al. Props and a shout-​out to a very friendly clerk on Oct 8^th.
Great room. A little worn, but clean. –1 star because the shower/​bath faucet had some significant directional flow issues.
–1 more star because I thought it was a little pricey for a Tuesday night. They rolled it as an upgrade to a suite because I purchased it off
, but a suite was way more than I needed for an overnight stay. Not a major complaint, just an observation.

I don’t know why this place is getting a bad rep, I stayed here last night and it was great.
Pros:
–Great location, walking distance to downtown area
–Full size refrig, microwave for those midnight craving
–Clean bathroom
–Free wifi, although bit slow
–Free breakfast in the morning, although it is grab and go, so get it early because I know people will grab more than they need, guilty here, I grabbed an extra muffin
Cons:
— There were no one at the counter to check me out at 6AM
— The water was lukewarm in the morning for some reason.
I would stay here again.

PROS
*$ 12 Cab fare to 6^th Street
*Whataburger across the street (24 hours :)
*Even the One-​Bed Room was spacious w/​large bar and stools
*Large Fridge, Microwave & Stove-​top for quick in-​room meals
*You could actually walk to downtown if you wanted, not in heels of course
CONS
*Small bathroom, not ideal for multiple girls getting ready; but for the price i bet you can make it work :)
*Stains in carpet, but really… who cares for the amount.
Overall I would probably book this place again because of the price and location.