European Wax Center

Very nice, professional staff. A very clean place. Diana was great, she made my brazilian be the most painless it has ever been! Definitely will be coming back here every time!

Had a 3:30pm appointment, I called to try to move it up and was told that was not possible and that my appointment would remain as scheduled, no problem right? WRONG, I arrive at 3:21 only to be told I WAS LATE, because they had me down for 3:00PM. I asked the two ladies behind the counter who answers the phone and they replied it was just the two of them who answered so then I asked who took my phone call then and both of them just stared at each other and denied speaking to me and confirming my 3:30 PM appointment. Then they had the audacity to charge me for missing my appointment! Terrible customer service behind the counter.

Clean and comfortable. Sierra is the best. She’s very professional and relatable. Always friendly staff and clean place

My time spent at European wax center was all worth the while. Everyone that works here has been so nice and welcoming for each an every visit. The lady at the front desk, Tena, has been wonderful in answering every question I had, helped me with the process and procedures, and thoroughly knows each and every aspect of the goods and services provided by the company. It’s awesome to see these types of people work hard and attribute exceptional customer service. Alita, the lady who waxed my back and eyebrows did a perfect job and I am extremely pleased about her work ethic and effort in comforting her clients. I recommend European Wax Center at Escarpment for anyone willing or needing professional waxing and skin care. The workers here care about their clients and do a tremendous job in skin care. I will be back as soon as the hair grows!!!

This is a clean, affordable place to get waxed. I’ve had so many good experiences here with different wax specialists. I’m currently using Alexis and enjoy her speed and conversation. Does a good job of getting all the hair to. I recommend making a reservation in advance with her or another experienced specialist. I had one experience that took much longer, think she may have been new.

Great facility! I finished my errands early and was about an hour early for my appt. They happily fit me in and it was a great experience. Everything was clean, atmosphere was relaxing. I forget the girls name who did my eyebrows but she did a great job. Exactly what I asked for and hardly any pain. I will definitely be coming back!

I do love this place. I have had 4 – 5 different waxers. They have all been great. Although I do like Paula and Ciara the best. I would’ve give five stars but they seem to run behind a lot. Maybe book more time for people or turn them away if they are late.

This was my first time waxing and I didn’t really know what to expect. MAKE SURE YOU’RE ON TIME! After 9 minutes you’re appointment will be cancelled. I felt very comfortable here. It’s a nice and clean facility. They use hard wax which I hear is a much more pleasant experience. I got a bikini and underarm wax done. I’m not going to lie the bikini wax HURT, but it was definitely bearable. The armpit wax is NOTHING! I will definitely be back! I loved the results.

After trying a couple of places in Austin I landed up at the European wax center and oh what a relief to my eyebrows. Emilie did a great job with my brows. Their wax is great for sensitive skin– I’ve stopped getting post wax eruptions. Emilie is ever smiling and before you know you are done — she makes you feel happy and comfortable and waxing doesn’t seem like a pain. And yes it is such good quality business for its price. For eyebrows as difficult as mine to tend this sure is the place to be. I have never been disappointed with the services so far. And yes clean clean clean place. Thank Goodness for that :)

Waxing isn’t fun. No matter how many times you’ve done it or where you’re getting it done. At least at the European Wax Center it’s less painful. I think they use different wax. I also like how they wax in sections instead of doing the entire brow at once. That seems to hurt less. And they actually look at how the hair grows and the shape of your face to get the best fit. They even have stuff to make the hair grow back slower.
It is expensive though.

Emily: fast, efficient, clean. Emily is also very friendly and knows how to distract you and get the job done quick. I’ve been with her for almost a year and couldn’t be happier.
Thanks

I’ve had my fair share of bikini wax services, and I have to say this was the BEST experience yet! Yelena was my wax specialist, and there was not 1 hair left behind, YET all my skin was still there. ;)
Super happy with my experience, I highly suggest Yelena. She made me feel super compy, and we chatted like old friends the whole time.

Three. THREE applications of wax on my brows. This ridiculous «method» ended up also removing some valuable skin that required intervention from my Derm. When I complained to the front staff, I was met with a blank stare. The «manager» refused to acknowledge any wrongdoing.
My health and SAFETY will stay with a skilled aesthetician from now on. Ask to see their credentials. I should have known to be more vigilant when the «package» approach was pushed on me when I walked in.

I’ve gone to this location several times and had nothing but exceptional services! I’m not a picky person so I have actually seen all the waxers and I can’t complain. they all seemed to do an equally great job, quick, thuro, super friendly and clean! I first saw the add on the back of my gym’s bathroom stall and it said «First eyebrow, bikini line or underarm is FREE» can’t beat that! They also have added little perks like pre-​booking point… you set up your next reservation and they give you $ 1. that adds up! There is no cancellation fee if you have to cancel, but they girls up front don’t seem to mind moving my appointments around (this happens often). Like the other reviews said. they have these convenient packages… buy a certain amount of one service up front and get a certain amount for free (thank god for payment plans!)!!!
As far as cost goes.
Eyebrow is $ 16. I paid $ 12 at the nail salons.
Brazilian is $ 42. I’m used to paying around the $ 60 price range!!!
CAN’T BEAT THAT!
(not sure about the other services)

I purchased a package for eyebrow waxing and have gone twice so far. The staff is friendly but the atmosphere is not at all what I was looking for. The rooms are dull and super cold. Plus the music they have blaring in the rooms is awful! Not a relaxing place to be.

This was my first experience at the European Wax Center. If you’ve never been to a location before, your first eyebrow wax is free! The technician I saw, I believe her name was Paula, was great! She was super friendly and did a great job. I am lacking one star for this review, thanks to the girl at the front desk.
I don’t expect them to always be chipper and super friendly, but a smile would be helpful. I really dislike going into a business where you can tell the employees DON’T want to be there.

Ahhh… the dreaded Brazilian. There’s no nice way to phrase it… you’re literally getting all of the hair ripped off one of the most sensitive places on your body.
I can understand how it could be uncomfortable for people, but I tend to be much more on the immodest side of the spectrum so I don’t have a lot of anxiety over a professional getting a suuuuuper good look at… well, the goods, but it definitely helps when the person inflicting such harm has a good bedside manner. As someone who has gone to a few different places for this specific form of torture, I can say that someone who talks and is friendly from the get go can make a world of difference.
I will be going back to see Emilie from now… on. She talked and was very matter-​of-​fact about everything. I felt like I was just visiting the dentist instead of laying spread eagle in front of a stranger.
She was SO QUICK it was ridiculous. The plus to the way they do things here is that they don’t use strips so they’re able to wax much larger areas at a time. I can’t explain how imperative it is that this is a fast process. It’s not fun… it’s painful… and the last thing you want is for it to drag on. She was very efficient in making sure she got all of the strays and I was in and out of here (with sales pitch and all… which I definitely ended up buying) in less than 45 minutes. That’s amazing!
Your first visit is discounted… and if you buy one of the packages (I got the one that never expires) your waxes end up being about half what they would be anywhere else. I am alllllll about saving a buck.
The ladies at the front desk were super friendly when I called to make the appointment and when I showed up they immediately greeted me which I’ve decided is the biggest tone setter of any new place that I visit. I definitely recommend that if you get regular waxes and haven’t found your place yet, that you give these ladies a try… I doubt very seriously that you’ll regret it (at least after the pain wears off!!).

I love this place. The desk staff is super nice, accommodating, and professional. They always greet with a smile in person and on the phone.
I have been going regularly for about 7 months for the Brazilian. They use that green clay wax… I think (at least over time) it’s way better than the strips. The first time though, it will hurt like a mofo.
I bought one of those bulk passes so each wax is actually less expensive. Typically though, I think the Brazilian is about $ 48. Standard spas charge AT LEAST $ 60.
One thing I really like is that they specialize in waxing. No haircuts, no nails. Just wax. Can’t f*ck that up.
Ask for Rebecca. She’s super fast and will take your mind off of any impending discomfort.

Service = satisfactory
front desk = helpful and nice
— — — — — — — -
appointments = fairly easy to make (however, calling and being on hold for more than 5 minutes of time at one time has happened frequently and hence one of the two reasons took stars off)
Tipping pressure = High (good service should always be rewarded with great tips — agreed) however, the policy of not being able to put it in yourself on the receipt I don’t like. On top of it, the suggestions everywhere are 20% and 30% tips posted at the front desk. Hmm… 30%??? Not happening. Sorry. No one there has reached the 30% mark for me. Couple have reached 20% but usually they are about 17% for me.
A bit on the snooty side for me.

European Wax Center is the cheapest and best place to wax you will find in Austin. A lot of people say it’s pricey but obviously these people have not done their homework seeing as though other places charge anywhere between $ 50-​$ 70 for a Brazilian with half the quality.
At the circle c location all the waxers are AWESOME, (Brenda, Leslie, Vanesa, Iris) at the other locations however, they suck. They don’t follow policy and have no clue what they are doing and Meg and the west lake location is the rudest person I’ve met. DO NOT see her.
Also the front desk is awesome at circle c, they will answer any questions you have if you are nervous and make sure you know whats up before just throwing you to the wolves. However, if you ever have to deal with the manager, RUN. She will never call you back if you need a refund or return on a product due to her lack of trust to let her front desk girls do it.
This place has it’s faults but bottom line, it’s awesomely priced, the waxers rock and truly care about your well being and the products actually WORK.
GOOD LUCK!