Enterprise Rent-A-Car

This is a great rental company, very mindful of your needs, pleasant attitude and clean equipment. I was given a very fair pricing structure and overall am very satisfied with the all around service.
Thank you Enterprise!

Car was clean and ran well. Weekend rate was a bargain. They offered to give me a ride home when I returned the car. I have no complaints.

I came in very close to closing and the poor staff person in a foot boot was limping in a hurry to help me check out and get me over to the nearby collision center. Literally every second counted and the 2 gals at Enterprise made it happened. Arrived just in the nick of time and was able to get my car from the collision center today. Good job ladies. get well soon foot boot lady.

I received a rental car from my insurance company from this place. After they were 30 minutes late picking me up from body shop, I was in a hurry. Explained I did not want additional insurance, as clearly I’m insured and my insurance company was paying for the rental. Employee said fine, «initial here» and I was on my way. A week later when I returned the car I was charged $ 250 for one week of «rental insurance.» When I disputed and asked manager to call, a week went by with no contact. Anna the manager did eventually call, after I complained to her manager, and she ultimately insinuated I’m a liar.
This place is run by deceitful crooks and hopefully will be out of business soon. This is the WORST customer experience I’ve ever had. I’ve been charged 3 times since for «toll fees» and never received a receipt. So they have billed my insurance company $ 270 for the car, and me $ 300 for «insurance» I did not want, and alleged tolls. Down right criminal. $ 570 for a car for one week. STAY AWAY, corporate did not respond to my complaints either. At least my insurance, USAA, is blacklisting them, as they listened to my complaint.

Great service and even got a courtesy upgrade! Thanks to Balde Zamora for the great customer service! My domestic partner and I were treated with great respect and we will definitely be using Enterprise on our future rental needs.

I made a reservation well in advance of needing the car. Although I don’t live far and could have walked, it was 36 degrees so I called for a ride (We’ll pick you up!”). I told them I had a reservation and was calling for a pickup. After being put on hold for several minutes, «Nikki» said they could pick me up but that there’d be a bit of a wait for a car because they were short. Surprisingly she confessed that they had people waiting since 7:30 a.m. (it was 9:30 when I called) for a car to come in. I told her that I had a reservation and she said she understood, but that there’d still be a wait. I cancelled, and called Hertz 4 blocks down the road. The whole purpose of making a reservation is to help them plan ahead and make sure there were cars available. If you didn’t have cars available, you shouldn’t have accepted the reservation.
Sorry Nikki, last time I rent from Enterprise… anywhere.

They picked me up from Haas Collision in an Impala. Okay, I have never ridden in an IMPALA. When we got to Enterprise, the lady working there told me my insurance would only allow $ 30.00 a day. and then told me, «Well, I’ll just give you the Impala. Free upgrade Monday!!»
Now, I don’t expect this to happen to you, but I spent over a week riding in luxury. They really made my week, if only everybody in the world could be so giving.

My car is in the shop. This is the only rental car company anywhere near the auto shop which had any cars to rent.
«Yea, we’ll take care of you, get you in a car! We have a discounted price for you since your car’s in the shop» he says on the phone.
And then charges me $ 50+ a day for a Nissan Sentra.
The last time i was in the exact same situation i rented from Avis and got a similar car for $ 30+ a day.
This is called taking advantage. Poo poo on you, Enterprise.

Had to return my rental after getting my car from the shop. I had actually rented from the Riverside and Lamar location, but this store was close to the shop and said they would transfer my car for me! Even though I returned the car right at closing time (6 pm), they insisted on giving me a ride back to my car at the shop, even though I said I could catch the bus back.
They got me on my way very quickly and were immensely friendly! Thanks for not making me wait for a bus in the Texas heat!