Enterprise Rent-A-Car

Fine folks. Recovered boyfriend’s Rush CD out of the player and got it back to him.

After receiving poor service from the Round Rock-​Mays location, I was a little hesitant to get a car from Enterprise. However, Dan provided excellent customer service. Also, the whole office was friendly and greeted my boyfriend and I when we walked in the office. I really appreciate when businesses treat you with respect and give you the assistance that is needed. Thanks Dan! I will recommend this location to friends/​family/​or colleagues if they need a rental car.

Excellent service and friendly staff! These guys picked us up and brought us back to our apartment even if their schedule was very busy due to the upcoming holidays. I would definitely rent from this Enterprise branch again!

We rented a car here about month ago while my car was in the shop next door. We made a reservation a week before and when we arrived we had to wait at least 45 minutes for our rental.
When they showed us the car I noticed immediately that it wreaked like an ashtray. We had previously asked for a nonsmoking vehicle (I have a baby and 5 year old). Obviously, this wasn’t going to work for us, so I asked if they could give us something else.
We waited another 30+ minutes while the employees kept asking me if I «needed» help, while no one seemed to be helping me at all. I kept asking if anyone knew what was going on and no one has an answer for me. It was ridiculous. Many other customers were walking in and leaving before me and my children. It was infuriating.
When we were finally given a second vehicle it smelled like a wet dog and had pet hair all over it. At that point, I had been waiting so long that I said «screw it» and took the dang thing.
If this wasn’t bad enough, they stole my credit card information and used it to buy an iPad at best buy. I know this because I never use the card I had given to them to make the reservation.
This location is full of a bunch of thieving nimrods. Take your business elsewhere.

This location has a good set up, being next to Charles Maund Toyota. They have a discounted rate for those who’s vehicle is being repaired at Charles Maund. I was grateful for that. So the price for the rental was fine. Quality of rental was average. Majority of the staff was wonderful on my second visit but on my initial visit the girl who was assisting me was rude. I would ask a question and time would elapse and she would answer when she was done clicking or scrolling behind her computer. She wasn’t eager to assist in questions. She treated me in a less than quality manner. It sounds childish but for example: when we were walking around the car I was standing on the sidewalk observing the vehicle and I looked to her and asked her a question and she half smirked and waved me toward her (we were already comfortably close) and she said «go ahead and step down». I know it sounds like nothing but the experience didn’t feel great. It felt like she was non-​verbally degrading me. Definitely a hard feeling to explain.

My job takes me all over the state of Texas, and for the long routes I pick up a rental car, sometimes every week. This enterprise has become my go to location because of its staff. They are always very friendly, well-​prepared, and they have always made sure I have exactly what I need.
I do wish enterprise had expanded hours, but that has nothing to do with this location. I also wish they had a night drop, but that is also a companywide policy issue. If you need to rent a car, I would recommend renting one from this enterprise location. Drop off is fast and hasslefree, the staff is always friendly, and I’ve never had a problem with any of the actual vehicles I have used.

I called this location THREE times to inform them that I would need a ride both to and from the rental office. Every time I called them they were unaware of the previous calls and but promised that a ride would be available in a reasonable time. The day of my trip came and they were an hour late to get me (even though I had called that morning), and when I called again, you guessed it, they were unaware that I needed a ride. When it came time to return the car, I called to verify that a ride home would be available. It wasn’t and the wait was over an hour. I then asked if I they could extend my return deadline and call me when a ride was available so that I didn’t have to wait, and the manager refused: «Sorry, it doesn’t work that way.» The manager was extremely rude, told me there was no point in keeping track of who needs a ride and when, and then said (and this is a direct quote), «We are not a cab company.» He said you get here when you get here and if you have to wait an hour for a ride home, it was not his concern.
Well, first off, IF YOU ADVERTISE THAT YOU PICK PEOPLE UP AND DROP THEM OFF, then you’re a transportation company of some kind and should at the minimum keep track of who will need rides and when they will need them. This seems like a no-​brainer, but the manager admitted that they don’t even bother to keep track of that. He apparently had no problem with people waiting an hour or more to escape the tiny metal chairs in their office.
Secondly, what kind of company would make you wait for an hour in their office instead of allowing you to simply come in an hour later? He said they would not hold a place in line no matter how many times I had contacted them earlier about exactly when I would need a ride. He was smug and rude on the phone, and when I arrived to return the car on time he actually pushed away the rep away I was dealing with and did my return himself so he could make sure I got placed at the end of the line. He also repeated his «not a cab company» line to my face and seemed very pleased that he was «winning» this conflict. He actually made fun of me for being angry (I was furious). Then I got my wife to come give me a ride home rather than join the unhappy-​looking collection of bored people waiting against the wall for their promised rides.
I contacted the corporate office, and they made a pretend show of being concerned about how the manager behaved («Under no circumstances should an employee of Enterprise speak to a customer that way!») but then they didn’t do anything. They promised I would be contacted but nobody bothered for a week. I called the corporate office three times because I was still so furious, and they expressed what was apparently pretend shock that I hadn’t been contacted yet. I finally got a call back from some corporate guy who didn’t care much and clearly didn’t care to reprimand the manager or have him apologize (I told them I’d be happy to keep doing business with them if I could get a simple apology, but they refused.) So, really, if you don’t mind being treated like livestock and being spoken down to, by all means use this Enterprise. If you expect a professional organization of people who care even a little about making customers happy, go elsewhere.
I know I sound like a high-​strung customer– I’m generally not. But this manager was almost belligerent in his tone and clearly enjoyed his power over me. I’m normally reasonable and patient and don’t write long screeds against companies, but this took the cake and I feel like my experience should be available to those willing to do their research.

Great service! Upon arriving to San Antonio I called them and they picked us up from our Hotel to the business to pickup the car. They are very friendly also!

I deviated from my preferred rental company in town and rented an economy level car from this location for a solo trip to Ohio and back. This Enterprise is a short walk from my home, so I thought it would save me some stress on my trip. And it WOULD have, had I noticed that the economy car I rented had no cruise control for my 20 hour-​straight drive. I’ve always had it in rentals and honestly it wasn’t even something I thought to look for considering most cars come with it these days, although I do usually rent intermediate level cars or get offered free upgrades at my regular place. This is mainly a quibble with Enterprise, not this specific location. It is possible that this happens with other companies, but this is the first time I’ve experienced it and I rent cars several times a year. That being said, I did tell the gent that assisted me of my long solo trip and I wish he’d thought to mention the lack of cruise control in my vehicle. I would have paid for an upgrade to avoid that headache, if needed. Regardless, I will give them another shot because I liked the staff and want to see if I have a better experience with a nicer vehicle.
Summary: This seems to be a busy location and the service was fast and courteous. The line moves quickly and I definitely valued the service I was given. Don’t forget that you only have to leave the tank as full as it was left for you!

It’s my bad that I didn’t reserve a car, but it’s poor customer service for letting me wait for 30 minutes after telling me to wait.
I just sold my car and decided to rent a car here. When I first walked in, they did greeted me and asked me what do I need. The lady told me they don’t have any car right now, and the only car they have is a truck. SHE told me I can wait and they may find a car for me at other locations. Then I waited. They were busy, ok, but I sat there for 30 minutes without any follow ups.
I decided to get a Lyft to get home. They didn’t even stop or ask me when I walked out. A complete waste of time. I guess I do not worth their time.

I’m following-​up to a post for a bad review on Enterprise at the Arboretum and it mysteriously got erased or hidden… humm… Anyway. this location doesn’t have any cars, they bring them from another Enterprise on research north and even though I reserved a week in advance and even walked-​in to the office 2 days before and spoke to Carlos-​manager, he assured me that my car would be ready on Monday @7:00am. The first employee arrived at 7:35am, said was running late, had no cars ready and couldn’t get one because she couldn’t close the office and drive over to the other location. 10 min later another employee arrived and said that a third employee called-​in sick. There were 4 people waiting by then — 8:00am. I took a taxi going south to Hertz and luckily they had cars. I needed to be going south on I-​35 by 7:30. Verdict, unreliable bunch of school kids that don’t really care. Save your time and money. There are better options than this badly-​irresponsible ran location!

Having traveled for pleasure and business for over 20 years. Enterprise is timely, offers new clean cars and has great friendly and helpful people.

I had to take my car to the dealership so I reserved a standard SUV online at Enterprise which was super easy to do. Enterprise came to pick me up within minutes of my arriving at the dealership, very friendly and courteous, they had all my paperwork ready. All I had to do was sign and go. Also they upgraded me to a luxury, premium SUV with all the bells and whistles and at a discounted rate! When I returned it, they genuinely seemed interested in my satisfaction. Their rates, their service and their selection of cars is outstanding!

I come here frequently for work. The pros– staff is always friendly and attentive. They balance handling phone calls and serving customers in line. Also, this location is open more frequently than others, and this makes arrangements convenient. The cons– renting a car requires a lot of things to be in place, and many customers arrive unaware of these policies (need to use a credit card, perhaps have a pay stub, etc). Frequently, wait time is quite long due to few staff members available as well as customers having multiple questions. Again, the staff works to meet these needs with strong customer service, but the many questions of customers and the few staff members present means that wait time can be quite long.

You asked me to write a review again. As I stated when I returned the Van, I will never rent from you again. I have rented from you for years, but none of that mattered when I was caught in traffic trying to get back by 3:00 on a Sunday. That is a weird time to be closing on Sunday when you don’t open until noon. Why bother to open at all on Sunday?

Actually rented a truck at the commercial lot from them. This place was great and took great care of us. After trying Ryder first, big mistake, these guys were great, professional and courteous, especially the manager Mark. They have won a convert for life and will never go anywhere else for my auto or commercial truck rental needs!!!

Final Update: Mike the Manager over here, I give him 4 stars. He just closed me out and gave me a ride. He went out of his way to help me and make sure I was happy. I’d feel comfortable going back dealing w/​Mike. Thanks Again, Mike. You made things right for me.
Update: (Read horror story below). I just spoke w/​Mike the manager this morning. He was kind enough to call and he understood the situation and said he would make it right and that he is going to reverse the charges. I changed my review from one star to two, just because they are making it right. One bad apple over there it seems. I appreciate them correcting things, but it sure was a PITA from Thursday through today (Monday morning). Thanks to Mike for his help and putting an end to this.
Crook! Watch out for Thomas at store # 6541. Trust me, you DO NOT want to let these guys have your CC#. Thomas calls me after 11 days to «ask if I still want the extra ins» and says «we need more money». When I picked up the car they assured me they only need to run my card for $ 50 to cover gas (if I bring back empty) and said otherwise there was no charge (since it was an ins claim that is paying for the rental). They also asked for my insurance to cover the car (which I provided). Turns out, Thomas never took time to explain anything regarding «wavers» (what they call their superfluous insurance they want to tack on that you don’t need). I was there for 45 minutes while he ignored me after checking in and him running my card. They finally got a car after a LONG wait and he pulls up w/​the car running, door open and says «just sign here and you’re good to go». It was bright sunny (hard to read the contract) and I just signed where he said and left. Turns out, he tricked me into signing a contract to pay an extra $ 14 a day for their insurance. When I called in to ask he just kept repeating «you signed the contract» over and over. Again, I already gave them my State Farm policy that they asked for (full coverage covering rentals too). I still have the car… why the cold-​call after 11 days asking for «more money». They already ran one surprise $ 64 charge on my card I am disputing. Why bill me randomly in the middle of the lease when it’s not even «check out» time yet? Really fishy. Andrew at another location today was really nice and helpful and gave the the DM’s phone # and stopped the charges from this day on (took ins off), but I will have to fight to remove the previous 12 days ($ 14 a day, which is $ 168 — plus god knows however else much they attempt to steal from me). If I have to go all the way to Pam Nicholson, I’ll go that far. BBB too if not made right this week. This is WRONG. Clearly planned, deceptive, trickery, stealing.

I rented from Enterprise last weekend while my car was in the repair shop. I had family visiting, so by the time I returned my rental car I was completely scatterbrained and told them the wrong repair shop to drive me to. By the time I figured it out, she was long gone and I thought I was stranded and would never make it to work on time. I called Enterprise and she came back, picked me up, and took me to the correct repair shop! I am totally grateful.

This is a convenient location for those in North Austin and I live right near the area. The cars seem to be always clean and there are some available.
One problem I faced is that the class of car I picked online was already fully booked by other customers. It was a busy holiday week and I even got there pretty early. It seems that everyone else got there right when they opened and snatched all of them. The associates ended up getting me a vehicle from someone who was turning one in right after I stepped in, which was about 10 – 15 minutes later. No problem at all.
Another issue I had is that they charge you an extra day for holidays that they are closed on, because you can’t turn in the car that day. There is a key drop box, but it is pointless for those days because nobody is going to empty it until the next business day. This seems to be an issue with all car rental companies, so I can understand why the business does this but it is a bummer if you are planning to return your vehicle around the holidays. That must be why the rates are lower around that time…
The staff was friendly and tried to work with me as much as possible. I wasn’t in the best of moods after mishaps getting the car and on the trip, but they still accomodated me the best they could.

Nice folks. DeMarcus, a very polite and entertaining guy with Enterprise, picked me up at a body shop where our car was being repaired. He was right on time which was impressive. Have I ever mentioned that my husband was 30 minutes late to our wedding rehearsal? Why do people rehearse a wedding? I don’t get it. Why did I agree to rehearse mine, more importantly?
Anyway, I’ve digressed more than enough. Matt, who I originally spoke with was funny and helpful, reassuring me they would put me in a new Corvette, but he must have been crossing his fingers. I have not rented a car in years but these folks made it painless. Crystal «talked me through» the fact that I would be covered if I needed the car longer.
The car as promised was a «full size». A white Chevy Impala. I’m not really a Chevy girl but I put 98.1 on the radio and galloped down the highway with it. They were thoughtful enough to wash and vacuum it before I took off. Nice folks. Oh, I already said that. Well, I’m sayin’ it again. Yeehaw!