Eleven

My second year here at Eleven, and all the Eleven staff have been incredibly helpful and professional the whole way through. Parking is always available for guests, and they even throw cocktail parties on their sky lounge for residents. I would recommend this apartment complex to anyone looking to live downtown Austin :)

Home shouldn’t be something you worry about and at Eleven, you don’t have to.
After living here, going on two years, I can finally give Eleven an honest review. Buckle up.
Management: I have lots of friends that live across Austin in various apartment buildings and they all have told me nightmarish stories of dealing with their building’s management. I have to say, I’ve never had that experience here. Every single email I’ve ever written has been responded to quickly and professionally. Every maintenance request (which are few and far between) I’ve submitted has also been taken care of a timely and professional manner. I have to mention Justin C., the property manager, for always going above and beyond. Just look throughout the Unilocal reviews for the building. He’s on here responding to reviews from tenants making sure they’re satisfied. He remembers your name and says hello when he sees you. Asks how you’re doing, how you’re liking Eleven. At the ready, listening and taking care of everyone with a level of courtesy that makes you feel like you’re the most important resident in the place. Hosting a events in a full freakin’ suit at the rooftop lounge in the middle of a Texas summer. That’s pro. Five stars.
Building: The layouts are open concept, with nice modern finishes, tons of storage. High ceilings, great A/​C and heating. The water heater is a little small, at least in our unit, and the hot stuff can run out quickly so make sure you take a shower before you run the dishwasher and throw a load a laundry in. We’re in the L1 layout facing downtown and we have a beautiful view of the Capitol and the skyline. The walls and ceiling can be a little thin. I think our upstairs neighbor is either a centaur or likes to wear clogs around the house but such is apartment living, you just have to get used to it. Facing the highway can be a little noisy too, the windows do an okay job of keeping the bulk of the noise out but those 3am ambulance sirens or semi-​trucks engine-​braking on 35 can shake you out of a dead sleep. Onto the building itself. The elevators sporadically will break down, sometimes awaiting repair for a extended periods of time. Even when they work they can be very very slow. I’ve resorted to taking the stairs exclusively except for bringing up groceries. The parking gate has also been hit and broken few times and been out for repair for awhile but I’ve been informed that they’re replacing the unit entirely with something better. For the most part this is all just normal wear and tear to me so I don’t really find it to be an issue. They’re definitely being proactive in fixing these things all the time and they express such in emails to all the residents. Four and a half stars.
Amenities: I’ve tried just about all of them now. Fixed my bike in the self-​service repair station. Used the gym (I need to do this more). Swam in the pool. Lost at bocce ball and giant chess. Eleven definitely comes loaded with a lot of perks that you can take advantage of. It’s one of the aspects that really got me excited to live here in the first place. Five Stars.
Community: Eleven regularly throws events, cocktail hours, parties for residents in the common areas and off property which I think is very cool and unique. They’re definitely about maintaining a community feel. The majority of residents I see here are young professionals (25 – 35) and overall have been friendly and respect the building and the amenities. Although someone keeps breaking tips off the pool cues. Who does that??? There is quite a bit you can walk and bike to from the building which is great. Plenty of bars and restaurants on the east side to try. Also, did I mention you’re across the street from Franklin BBQ, the best brisket in the country? Huge win! You can walk to Rainey, 6^th street or even the UT campus if you feel so inclined. Anywhere downtown even in an Über is under 6 bucks. Can’t beat that. Five stars.
Price/​Value: This is a newer building on the edge of city center. The gateway to the up and coming east side (literally). And with the influx of new residents moving to Austin, it’s bound to make this place exceptionally valuable given its prime location and standout features. That being said, Eleven is quite pricey. My wife and I have shuddered at the thought of making the jump to paying over 2k monthly for a larger two bedroom unit for the extra space. I suppose it’s just the nature of the beast. Four stars.
Improvements: I do wish there was better pedestrian access to and from the building. I find a lot of the stairwells either dump you onto a grassy hillside off 35 with no walkway or other doors don’t have key fob panels to get back which make you have to go a roundabout way using the driveway which can be unsafe at times.
Summation: This is a great community if it’s in your price range and if you see yourself using the amenities you can find added value here. I highly recommend it.

I really love living here. The amenities are superb and the location is great for me. The only thing I get frustrated with is the elevator breakdown frequency. But there are 3 different elevators, so it’s just a little inconvenient to go to another one. — 5 stars

We love everything about living here at Eleven and definitely plan to renew our lease when the time comes. This is the best overall living experience I’ve had.
The communication with the residents is amazing. I feel like management is keeping us updated about the little things and the big things. If something breaks, which will happen anywhere, they let us know when to expect a fix. Maintenance is responsive and communicative, as well.
The amenities are lovely and we are totally in love with our floor plan and view (L1 facing downtown). We shopped around extensively before signing our lease and have checked the new offerings, as well, and still find Eleven to be the best value for our money.
Even facing downtown and I35, we have minimal outside noise. Our guests are always amazed at how quiet our place is.

I lived here for a year in the A4 floorplan.
Pros:
— floor plan: very open, with a large bathroom, washer/​dryer closet, and a very usable bar to sit at.
— location: close to downtown, though the area needed more development.
Cons:
— location: close enough to walk to some things downtown, but there was not nearly as much within walking distance as you might expect. The area really needed more development. A Royal Blue within a block or two would be a good start.
— building design: not pedestrian friendly at all. There were only two entrances accessible to pedestrians, one of which required walking in the road, and into the parking garage. Guests who were on foot had to walk in the road, into the parking garage, and try to find the call box therein.
— super-​cheap construction: several things to cover here:
— I lived on the first floor, which was right above the parking garage. The concrete floor of the apartment is also the ceiling of the parking garage. Therefore, there should be some thermal insulation on the ceiling of the parking garage. Unfortunately, they only put insulation on part (maybe half or two-​thirds) of the parking garage ceiling, so my living room floor got very very cold in the winter, and pretty warm in the summer.
— The doors inside the apartment were hollow and paper-​thin. When you closed them, they made a ton of noise, and they didn’t block any noise at all.
— The apartment obove me had wood floors. They apparently decided not to put anything between their floor and my ceiling, because every movement my neighbor made was heard loud and clear. When my neighbor walked around, it sounded like someone beating a bass drum above my head. When their dog ran around, it sounded like a thundering herd. It drove me nuts.
These cons wouldn’t have been so bad if this were a cheap, old building, but it wasn’t. It was brand-​new and expensive. :[

This was the first place I moved to in Austin and I absolutely loved living here and can’t recommend it enough. I’ve lived in different parts of the country and the staff at the Eleven, especially Justin C., are some of the best I have ever had to deal with at any apartment complex.
I only had a few days to move and was on a very tight time schedule and the staff made sure everything went smoothly and quickly. A month after moving in, I wanted to move to another side of the building and again the staff was extremely accommodating and made everything extremely easy for me.
The building has fantastic amenities and all the apartments are beautiful. We spent a lot of time hanging out by the pool, the rooftop deck and using the common areas. During my time there the building did have some fun social events and I actually ended up making a lot of really good friends in the building as a result. The building has a fantastic location with great bars, food trucks, live music venues and restaurants all within walking distance. Sure, rent is a little bit on the higher side, but it’s absolutely worth it for everything you get.
Moving out was extremely easy too and there were no hidden surprises that I had to deal with. Again the staff here were extremely accommodating with my time schedules.

Alright, I’ve officially lived in Austin and the Eleven apartments now for 6 months and feel that I’m finally qualified to give a complete review of the living experience here. Overall, I’ve been very happy to call Eleven my first home in Austin and there are a lot of things on my «pros» list that make this place a a great place to call home. There are a few items on my «cons» list as well, but these can easily be improved and I hope management takes them as constructive criticism.
PROS:
Amenities–
I know most luxury buildings have the same standard amenities, but I think Eleven’s are better than most. I absolutely love the gym, pool, community center, business center, and roof deck and use all of them frequently.
–The gym has a good number of cardio equipment, free weights, and machines. I personally use the cardio equipment the most because I take toning classes at other studios. 90% of the time the machine that I want to use is available. Of course at busy times around 6pm the gym can be a little crowded. My one suggestion would be to add a spin bike to the room as well!
–The community center has 3 t.v.s, a pool table, and shuffle board. We’e had a few people over to hang out in here and really love using the space. The coffee machine frequently needs to be restocked, but again this is minor.
Location–
Eleven has a great location that is close to great restaurants and bars in both East Austin and Downtown, without the pricey downtown costs. I love how many bars/​restaurants that I can walk to and the east side is only expanding. If you’re available during the weekdays you can even jump in a short line for Franklin BBQ!
Free Parking–
Some buildings charge for one parking spot and I think that’s ridiculous. I believe you get one free parking spot per room and there’s usually a good amount of visitor parking.
Maintenance —
We’ve had to submit a few maintenance requests with leaky faucets, clogged drains, etc and all of these have been taken care of immediately. Thanks management!
CONS:
Amenities–
Roof deck and community center cost $ 500 to rent. I can’t imagine that any residents are actually paying this. I have seen people throw parties with over 40 people who did not officially reserve the room. I think each resident should have the option to book the room for free at least once per year.
Lack of social events–
My boyfriend and I moved here without knowing anyone and we were really hoping to meet people in our apartment. So far the building has not organized that many events in the past 6 months. The ones that were organized were also poorly attended. I’ve seen other apartment buildings keep an active social calendar and do smaller, more frequent events and this is what I would prefer at Eleven.
I hope this is helpful to those of you looking to move to Eleven. I found Unilocal reviews to be very helpful during my apartment search, especially since I was still in Boston when we signed the lease! Living here was a great decision for us and we’ve love being local East Austinites.

Hello Shandy,
You guys came into this apartment after a staff member had talked with my husband, but because of the lack of communication with your staff someone was not aware of the conversation on the phone with my husband and you guys still came into this apartment! All because of y’all team communication skills. Like I said such a violation!

I wish I could rate the staff and the services separately. We really love the staff here, and appreciate them knowing us all by name and apartment number. They are great, and have handled all the growing pains that come with a new build like Eleven.
On the living experience side, there are a few things that we’ve learned and would like to share.
For our apartment itself — we like it quite a bit. We’re on the top floor in a pretty unique layout — there are only a couple of units in the whole building that have our ²⁄₂ design. We have a huge balcony, two very adequately sized bedrooms which really could count as master suites, and a great kitchen and living room set-​up. We’re also close to the elevator, so no complaints there.
Cons: We’ve had some water leakage on the ceiling from the crazy storms of this past year. No major damage has been done, but we’ve had drips, leaks and warps at least 4 – 5 times. The complex will fix it, but maintenance response can be slow-​ish (or the requests can get lost in the shuffle). We’re lazy people, so if we’ve asked once or twice, we just quit trying.
The range hood is pretty weak, so be prepared for a very smoky apartment if you pan-​sear steaks or anything like that. I suspect it’s just not vented, and thus doesn’t have much of anywhere to take the smoke and steam alongside of it.
…The smoke alarms are very sensitive. This is generally a good thing, but can be really frustrating if you’re only cooking a basic meal (even opening the oven can set it off) and you can’t do anything other than fan the alarm like a maniac.
Speaking of smoke alarms, we’ve had several nights here where something triggers the full-​complex set of alarms for hours on end. This is jarring any time, but is especially terrible on weeknights where you still have to get up in T-​minus 2 hours to go to work, and have been awoken from your sleep for the fourth time that night. Eleven is a pet-​friendly complex, which is great, but these fire alarm nights greatly stress out dozens of dogs and cats who must also be carried outside of the building to wait on the street until the fire department has come by, checked everything, and (one time) broken into the office to turn off the alarm system. In the grander scheme of ~300 great nights here, it’s not too bad… but the 3 – 4 times the alarms have gone off have not been nice ones.
For the complex — There’s no denying our amenities are great (rooftop lounge!). The only thing I would’ve personally enjoyed was the addition of a ping pong table. But I certainly don’t think that breaks any deals. The pool area is definitely more of a social gathering place, less of a workout or real swimming set-​up. The con there is that Eleven attracts some fratty types, and they can host very loud get-​togethers on the weekends. (I think it’s just one or two units, really, that do this sort of thing, but they bring in a bunch of their friends and the entire complex echoes because a number of units face the pool). Curfew is 10 p.m.; no more poolside hanging out allowed. Now, I like to break rules as much as the next person, but it’s really annoying when residents sneak their friends into the area and chat until 5 a.m., getting louder with each beer. :) I sincerely believe these neighbors have no idea how much the pool area amplifies echoes against our interior-​facing windows.
We’ve heard tell (or read email reports) of a stray person or two coming in or breaking into the complex cars or whatnot, but have never personally experienced it. I figure this is part of the price one pays for living in a gentrifying area and carry on with my day.
Elevators: If you live near the main elevator by the leasing office, be prepared for a 3 – 4 minute wait most mornings, simply because the elevators are very slow here. I don’t mind taking the stairs, but I pay the rent I do so I don’t have to lug my luggage up and down six flights of stairs like I live in a Manhattan walk-​up. :)
If you live near the main elevator, you’ll also probably find multiple times a month when the elevator is either straight out of service, or being reserved for someone’s move-​in. Frustrating when you have 100+ stairsteps to go with your week’s groceries.
We’ve had a few hiccups with the rent portal — mostly that some kind of a glitch occurs on the property management side, and we end up receiving email notices that our rent or utilities payments are overdue simply because they didn’t successfully process our payments. (But they do take credit cards! Points ftw)
We had the same experience Mickey mentioned when we moved in, where we had to push back move-​in by 6 weeks. Eleven offered us a few concessions and it all worked out fine for us to lease month-​to-​month at our last place, but we were very lucky there. The process was very frustrating at the time.
Thanks, Justin, Christine, Shandy, and others for all you do!

I don’t usually post reviews online, but a 3 star review is ridiculous. Since they finished construction, I’ve had, literally, zero issues. The management staff is amazing.
I mainly work with Justin who is always extremely professional and on point, but you can talk to anyone up there and expect «things» to get done.
I’ve managed to take advantage of all the amenities, including the ‘Bike Shop’ which isn’t something you’d find at any other property. But the pool, the gym, the office area and conference rooms are all very close to one another. I don’t have to walk all over the place trying to figure out where I need to go. The pool is awesome, but I think the best feature is the life-​size chess set in the other courtyard. Yea, the one right next to the Tai Chi lawns.
I also love the fact that I’m right across the street from downtown. If I feel like venturing across the street to go listen to live music, I don’t have to drive or call an Über/​Lyft. Takes me 5 minutes to get to Red River.
I feel like it’s necessary for the guys, who just won Property of the Year (kudos ladies and gents), to get the credit they deserve, so I hope this review is helpful to anyone considering moving here.

Just wanted to mention that we love this place and Christine was such a great help. She answered all questions and was very accommodating We look forward to being residence. There are lots of options in Austin and she made us feel extremely confident this is our place

Aesthetically this place is nice, but do yourself a favor and don’t try living here until everything is 100% complete. I applied to live here a while ago and was promised a move in date of early September (9÷14÷13). It was then pushed back to late September (9÷28÷13). I went in to their offices a week before our move in date and they promised that everything would be complete and we’d be ready to move in on the 28^th. A few days later I was told that the move in date wouldn’t be until October 11^th now.
This might not seem like that big of a deal but I’ve terminated a lease based on their promises. I even informed them of this! I am now homeless as of ⁹⁄₃₀ because I trusted their word. Completely ridiculous because it isn’t as if I have somewhere I can just stay for 2 weeks while I wait for them to finish or not finish their insane
Initially they tried to make nice by offering to pay for rent for a storage unit as well as a hotel room for both my roommate and myself. We thought this was awesome and were excited to be living here because we thought they were going to help us out when we’d be otherwise homeless. We were then told that they’d only cover a certain portion of the hotel costs/​storage unit costs. Now because of their failures, we’d be out of a house and out an extra $ 1k + each with no guarantees that October 11^th would be the move in date.
This is one of the worst run operations I’ve ever seen. Do yourself a huge favor and make sure you have a back up or wait until they completely finish construction instead of listening to their empty promises.