E-Z Washer Dryer Leasing

Had no issues with them. Everything was easy, straightforward and simple. Everytime I call them, I get a person not a machine and customer service was always been great. The washer and driers are from the company Amana, which I had never heard of before but they work REALLY well. Good price, good service, no problems.

No problems with the washer and dryer, they worked fine. But the problem came when we had to move. They are very difficult to reach by phone, we usually just got busy signals with no option to leave a message. Their website has been down for maintenance for at least a few weeks with no option to e-​mail them. Once we did get a hold of them (after trying off and on for days) they said it would take approximately 20 days to come and get the washer and dryer, when the lease said they needed 10 days notice, so we actually had to move them to our new address and store them for about 10 days. It is really not acceptable to be unable to communicate with someone you are doing business with.
If this problem were resolved in the future then they would seem like a good option as the prices were reasonable and appliance quality was good.

I have now had my rent-​to-​own washer and dryer set from E-​Z washer-​Dryer Leasing for about five months. I’m still very happy with the machines. I have had zero issues with either of them. There have been no problems with billing, customer service or any other aspect of our relationship with this company. I’m very pleased and still recommend them! :)

I’d give this company 0 stars if I could. The installation was done professionally and I’ve never had issues with billing or anything else, BUT the premium washer/​dryer and fridge we rent from them is absolute junk.
We can hear the refrigerator from the 2^nd floor of our house as it hums and makes odd noises. Seriously, its like they took the worst appliances and rent them out to people.
The washing machine makes so much noise its hard to even sleep while this piece of crap is running. The dryer, ugh, we’ve let it run for 80 minutes and our clothes were STILL damp ! WTF. Yea, this if for their top of the line rental appliances.
I just bought a new house and dealing with this utter junk from EZ actually made me buy top of the line appliances (each over $ 2k). I never want to have to use crap appliances again (and pay for it).
Advice to EZ: If you’re going to charge extra for better all-​white sh1t appliances, at least make sure they arent bottom of the barrel.
Also, be alert fellow UnilocalERs, businesses do buy fake reviews to boost their ratings. I’m starting to doubt how much I can trust Unilocal these days.
UPDATE: The owner of EZ is making up things in her reply below. We never hooked up the icemaker. We never use ice, so the fact that she’s trying to make up an excuse for her crappy products after the fact is laughable.
They told us that they wont exchange any appliances for 3 months after they drop them off, so why would we call them back after we initially called to tell them the refrigerator made noise, & the dryer left clothes still wet after 80 min drying. The owner is trying to say they don’t make you wait 3 months to swap out crappy appliances, but she’s now revealed herself to be a bold faced liar. Why would we keep defective appliances for months unless EZ wouldn’t get them? Apparently she will say or do anything to try to keep their policies hidden. Also, we arent the only ones to have these problems if you read the low reviews. The owner, Lori tries to say there are birds nest in everyone’s vents when people write reviews about their dryers not working. Seriously, she wrote that they gave us 2011 model appliances, I almost fell out of my seat laughing. Yeah, the only way they were 2011 models were if they purchased used from a scratch & dent after being branded unrepairable.
Look, I could care less about EZ Washer & Dryer, I will never use them another day in my life. But to see them making up lies so they can get more business warranted a response. I literally have nothing to gain by even talking/​writing about them. I wish they could have provided good appliances, so I could have left a good review, but they didnt.
They called me trying to get me to change my review, and then wrote a bold faced lie below, so I responded because I hate when companies try to lie like this so they can make more money while using inferior products. If someone wants to use EZ, good luck to you, and I really hope you dont get the crap they gave us.

I’ve used E-​Z two times in my time in Austin, and everything has been perfectly fine both times.
The installation is smooth and easy, you get quality machines, online bill payment, they pick them up, good customer service etc…
One example: my credit card number was stolen, and I had to switch cards just as it was set to auto-​pay with E-​Z. The card that I had deactivated was obviously declined, and I received a call from a nice lady asking if I had an alternative form of payment. I had forgotten to update the number, and I was a few days late. She took the updated number, waived any late fees, and I went about my business.
The only reason I don’t give 5-​stars is that I wish the machines were slightly newer. They had a couple of scuffs on the inside and outside when I received them. Of course, I understand why that sometimes might happen, but it does prevent a five-​star review.

I am moving (again!), but this time within Austin. I automatically wanted to use E-​Z Washer Dryer again, so I called to make the arrangements. I have a tricky spot for the W/​D in my new place, but Ramona went above and beyond to make the best of the situation by collaborating with her Service Manager to see if we could obtain new units.
After a few calls back and forth with EZ trying to accommodate my needs it turned out that my landlord was able to leave the W/​D so I didn’t need their services. However, I am a huge fan of the customer service and would recommend them to anyone leasing. I felt bad I wasn’t able to use them again! I work in the real estate industry, so it means a lot to recommend a vendor.

Terrible! I had called them because the washing machine wouldn’t rinse and the company charged me $ 48 in service fee since there was nothing wrong with the machine itself. They claimed that the technician runs the machine to ensure everything is working properly but it turned out the guy had placed the washer over hose which prevented the washer to rinse automatically. They refused to credit the $ 48 back and blamed my roommate and I for moving the machine which resulted in a pinched hose. Never trust a company who charges you service fee for checking on their own products. And the staff sucks.

E-​Z Washer-​Dryer has been helpful throughout the entire time I’ve been using their services. When I was at UT, they told me they were going to deliver the washer/​dryer within a 3-​hour time frame. Unfortunately, I had a class during that time that I had just signed up for. I called them and they rerouted their delivery truck to deliver it right before I had to leave for class. When I was moving out, I left my key with my homeowner’s association, while I drove home, leaving the washer/​dryer in the apartment. Of course, nothing went as planned, and the homeowner’s association wouldn’t give my key out, even though I had signed a release. I called E-​Z back a few hours later after I realized I had missed calls from them, and they rerouted their pick-​up truck for me again, saving me a rescheduling fee.
Now that I’m out of college, I still rent a washer/​dryer with them in my apartment in South Austin, and they’ve been nothing but helpful. While I was at work, they installed the washer/​dryer by the time I got home. I’ve never had to deal with any maintenance issues with their machines, as long as I do basic upkeep like empty the lint trap.
I would definitely recommend E-Z’s services.

I move around a lot and wasn’t interested in owning a w/​d set or going to the laundromat. My set works perfectly, was spotlessly clean when delivered (and it was delivered right on time) and it’s super easy to pay online. My only objection at all is that there aren’t as many settings as I’d like on the washer. HOWEVER, it’s not like it prevents me from washing anything. Overall, I love the service and would definitely recommend it to anyone who needed to rent. I haven’t had any customer service issues either.

I have been a customer for the past 2 years and have been happy with the quality of the machines and the service that EZ provides. When I call, they are out the next day when something goes awry. I would recommend to anyone to use this service, either short or long term.

I’ve been renting with them for 8 months now and have been really happy with my units. It sure beats having to drag everything to the laundry room a few buildings down. They’ve always had great customer service whenever I call in. Splitting $ 32 with my roommate was a much better option than having to buy a W/​D. They even had a great student special for a free month rental when I signed up. I definitely recommend them.

I’ve been with E-​Z Washer-​Dryer for over a year. I pay $ 32 a month online which is reasonable and convenient. I had a problem with my washer and the service men that came to fix it were extremely friendly and provided tips on how to keep the machines running effectively. The customer service over the phone was not the friendliest, but they got the job done. I also got a free month after being with them for 6 months so that was a nice perk.
Vanessa Martinez

I have leased my washer and dryer from E-​Z for nearly two years now. I’ve never had a problem with the machines, and their website is great for easy online payment of my monthly bill. As a single mother and busy full-​time worker, I’m grateful for reasonable prices, convenient customer service, and household tools I can count on.

Great machines, Great service! have always leased from EZ !
Heather Huggins

My boyfriend and I just moved to Austin from Las Vegas and were very pleased with the quick and helpful service and installation of this company!
Cassie Jessop and Matt Kurzrok

I have had issues with this company at every turn and I continue to kick myself for committing to a rent-​to-​own agreement through them.
When I first moved to Austin almost 3 years ago, the overly perky and very obnoxious office lady at the apartment complex I moved into *insisted* that these guys were the best. I made a handful of calls (it should only have taken one) to get the agreement in place and arrange the install.
First issue? Despite being sold on the fact that they’d done «numerous installs» in the complex, I arrived home to find they had installed the w/​d in such a way that prevented the accordion doors on the laundry closet from closing all the way. And not by fractions of an inch, the unit stuck out close to half a foot.
After more phone calls and more confusion about my account, rent vs. rent to own, what property I was on, they finally came back out. So now the w/​d both fit in the space, but they left debris and metal clippings from the vent tubing all over my apartment.
Finally get everything squared away, and realize that unless the load of laundry is only a couple shirts and socks, I have to run EVERYTHING through at least 2 cycles in the dryer to actually get my clothes dry. But by this point, I’m so sick of making phone calls that I give up and just make due.
A year later, I buy a house and move out. I call to let them know about the change to the billing address. They tell me they can move the w/​d for me, but it will cost me money. I tell them I have a truck and I can do it myself, but thanks for the offer. «No, you don’t understand. Until you payoff the units, you can’t move them yourself». So now I’m out another $ 50 on top of the ridiculous rate they’re already charging me. By the end of all this, I will have paid close to a couple grand for a subpar w/​d pair.
Since I’m already on a rampage, I’ll also share that these folks don’t bother to include return envelopes with their bills nor the remaining total on your account. So for all I know, I’ll be paying these jerks $ 37 and change for the rest of my life.
I’m amazed there aren’t more complaints about this company, but it’s telling that the only reviews they do have are horrifically negative. Stay away from these folks at all costs.

Absolutely terrible company…
I’ve moved around alot in my life. Keeping my own washer and dryer is a pain. If I knew I’d be staying somewhere for a while, I would’ve bought my own.
However, I ended up renting from this place for about 2 years. Every interaction you have with them makes you realize the type of people they must deal with daily: deadbeats.
Firstly, they «congratulate» you when you pass their credit score test. But, prior to «the warm congratulations» you get when you do pass, they let you know that you may not get the washer and dryer. I think that’s a terrible way to do business. You feel like you are proving yourself to them during the application process, instead of them treating you kindly and then, maybe later saying you weren’t approved. Very odd.
Forget about the pick-​up process. You get a 3 hour window during the week only (just like those lovely cable tv/​internet companies) yet this is an austin owned business.
The staff is terribly unfriendly. They are obviously put out when you call (keep in my I never once called for service on the washer/​dryer, these were just pick up/​drop off/we’re moving can you move the equipment calls).
Stay away from this place. I paid for the washer and dryer probably twice over. Yet, they are still terrible to talk to…
Also, the equipment they do give you is terrible too. The dryer constantly caught our clothers and burned them. The washer was small too.
I hate you EZ Washer Dryer and am glad to now own my own washer and dryer so I never have to deal with you and your terrible staff again…
Learn some customer service skills and pay your employees more.

i contacted this company for their larger washer-3.2cf. I scheduled delivery for ⁶⁄₂ and provided an apartment key release, the key release was ignored, delivery greatly delayed. Even though the company advised me they deal with this complex often, they informed me that i told them the office closed at 6pm; i actually did not tell them when the office closed; and they should have known it closed at 8m anyway. i was given the excuse that these were the summer hours. also i was given the excuse that my machines were on a key release truck vs a regular delivery truck and could not be delivered. the owner had the delivery guy come on a saturday.
when i asked for new machines, i was told not possible and found out later (not thru an office person) that i could get new machines if i payed extra. i called and asked for new ones and agreed to the extra money.
the next day, the money was removed from my checking acct without my knowledge. when i called to ask why, the person reminded me in a long drawn out diatribe that they have tried to please me and they have been in business x years and have x customers and NO ONE HAS BEEN AS HARD TO PLEASE AS ME. the person told me she had sent me an email yesterday detailing the charges and actions and that it sometimes gets filed under spam. no email was in my account spam or otherwise. then after this miserable phone call ended today, the email appeared in my regular account.
without telling me she transferred me to the owner who just answered with first name, not telling me who he was or why i was now talking to him. he also went thru the long accusing conversation. i reminded him the purpose of my call today was to find out about the money removed from my account without my knowledge. he continued with the accusing diatribe and requesting that he be able to give me all my money back and release me as a customer. nothing would please me more if azuma (whom i had excellent service with) had a larger washer, but they don’t.
when i spoke to the owner, he reminded me accusingly that he had performed special services to make me happy. may i say that these services were not perfomed to make me happy but to correct the errors the company made with the service delivered to me and the long drawn out conversations accusing me of being a bad customer reflect not on this ill perceived notion, but on the fact that bad service was given.