Ducati Austin

After talking to Vito on the phone he won me over completely. I really appreciate the time he spent with me on the phone. Although I live in Houston they have my loyalty and trust and will be the only place I’ll be buying from or getting service with going forward. The store is very nice, well laid out and is well stocked with helmets, riding apparel, clothing and accessories. Furthermore, I’m all for supporting small Mom and Pop businesses which is what Ducati Austin is. I am extremely pleased with my purchase and the friendly customer service I received. Thanks a ton Vito!

I intended to update this last week before the holiday weekend but did not get a chance to login.
I got a phone call from Vito about my review and the circumstances that led up to it. He shared a lot of information about him, his business and how they operate and why. He was apologetic about the situation and after taking time to listen to my rant he politely explained how it happened, why it happened the way it did and asked if he could do anything to get me set up with another bike. I told him that I already purchased another bike (a year older but with fewer miles and directly from the original purchaser) but I appreciated his offer.
All things considered, it seems that Ducati Austin and I missed a potentially positive experience by just a few hours, as in the deal needed to be done by end of business the day before, instead of the morning of, which is what happened.
Lastly, I also conceded that a portion of the review was about Woods and I was still agitated when I wrote the review and I promised to update it.
I’m not in the market for a motorcycle anymore and likely won’t be for a few years but based on my conversation with Vito I’ll surely give them a shot. It would be awesome to be sporting around on a Ducati.

Incredibly friendly and knowledgeable staff and super fun toys. Not too often dealers give you this kind of treatment. Too bad these guys aren’t in Denver, I’d buy a bike from them in a heartbeat! At least make a visit, highly recommended!

Just want to give a shout out to the staff at Ducati Austin in particular Hunter. He made my whole experience enjoyable and easy. Everyone was nice and helpful. Definitely 2 thumbs up.

This is a relatively small dealership which sells new Ducatis .
They seem to excell in personal service. They are very knowledgable and enjoy
Sharing that info with potential customers.
Although, I eventually decided against a brand new bike, they were very kind and gracious.
They’ve created a community of Duvati owners. They have events and gatherings, rides and I’m guessing many friendships have started at that dealership.
It’s where my Ducati Diavel will be serviced, and I’m relieved to see so many glowing reviews of the service department.

The guys and girls that work here are very friendly and helpful. Had my bike worked on, and the amount of attention that the service tech was giving it was truly impressive. Won’t take my Ducati anywhere but here!

Great experience, excellent customer service, super dealership! Eric Mann was super helpful and knowledgeable about all the products we looked at. We went in there looking for a new leather Ducati motorcycle jacket. Although there weren’t any in my boyfriend’s size, Eric went through the system to get us what we really wanted and shipped it to us. Huge selection of bikes and pretty good variety of apparel and accessories. Will be back again when we’re in the Austin area.

I just have to say, what a GREAT dealership. I always wanted to own a Ducati and today, I finally pulled the trigger and bought an 899 Panigale. Mark, Vito and the entire team at Ducati Austin were AMAZING. I was well informed about every style bike and test rode a few before making my decision. The team is so passionate and knowledgable, they make my decision easy and applied no pressure. Vita was my sales rep and he was nothing short of excellent! Thanks for a great experience and even better motorcycle!

I am the most reluctant person when it comes to getting vehicles worked on at a dealership, but the guys at Ducati Austin are professionals and they really took care of me.
I took my monster in because it would just die on the road. After letting it sit, it would start and then I would ride it again only to have it strand me again. I was sure the CPU was shot and it would cost me a huge amount to have fixed. They diagnosed a wiring problem in the fuel pump. Bad news was the new part was $ 1000, but they assured me they were working on a solution that wouldn’t be so expensive. They found alternative replacement parts for the bike and I was out the door for less than $ 400! I am a happy camper.
They took care of me and were very honest and helpful. I will definitely be back if I have issues in the future.

Very Helpful even over the phone. Josh was great. Thank you

These guys rock! Had my 848 in for service and they did a great job. I inspected everything when I got home and they did the job I would do myself if I had the time. Rory — Thanks! Bull — great Service and better turn around than expected. Thanks — I’ll be back for all my service there

An update is due, and here it is. Five MORE stars. Bull has been fantastic when the bike was in for service. Warren saved me 50% on my insurance bill with ANOTHER referral.
Dude. Awesomesauce.

I love Ducatis and Ducati Austin is the place to be on a Saturday. Hanging out, looking at bikes and the races if they are on. Rory the Australian Ducati Master Tech is a hoot and blast!
Great crew, friendly and helpful. Their service and professionalism has never disappointed me in all the years I have been a Ducatisti!
Rock on guys!

Overall I’ve had a great experience at Ducati Austin. I’m not a big fan of the block pricing for routine service but apparently this is an issue at most dealerships. I wanted to write this review because they have a new head mechanic. In the past I wasn’t impressed with the service but things seem to be different now. Rory has been genuinely interested in helping to get my bike running right when i was experiencing problems and he went out of his way to make sure I was satisfied. The other employees at Ducati Austin are very friendly and passionate about the bikes. The only reason I didn’t give them 5 stars is because there is some room for improvement in the store and I feel that I’m doing them a favor by not giving them a totally rave review. I think they’d do well selling more accessories and apparel, maybe items that you can’t find elsewhere, and with MotoGP coming to Austin this seems like a win win. I’m also a strong believer in offering incentives to customers to keep them coming back and establishing loyalty. I feel that with the amount of money that one spends on service that the shop should do more to incent customers to return. I don’t mind paying a little extra for quality service but it would be nice to maybe come back and have my bike all clean and spiffy. This is the experience I get when I take my Mercedes to the local dealership here where I pay a little extra but I feel that it’s worth it. Thanks to Rory and Ducati Austin! Keep growing and improving!

I purchased my 2009 Ducati 1198 from these guys a few months ago. Before I bought it I frequented their store and acted like your typical tire kicker. That obviously did not faze the guys at Ducati of Austin as they treated me like a BUYING customer every single time. After I purchased my bike I still insisted on dropping by every once in a while and just making a nuisance out of myself, again they still treated me with great patience. So if you are looking for a great bike, great service and the friendliest people in town this is the place. Oh yes I also love my Duc.

I recently purchased a Scarabeo scooter at Ducati Austin (also known as Moto Austin). Warren, one of the owners, is the person most knowledgeable about scooters at the store, and he enthusiastically talked to my boyfriend and me at length without neglecting his other customers. I’m a beginner and a woman, so I expected Warren and his coworker, Mike, to direct the conversation to my boyfriend, an experienced rider. I was pleasantly surprised that they were eager to educate me. The scooter market is booming right now, so we couldn’t negotiate on the price, but it was a great deal anyway.