Drivers Ed

: I agree with other reviews here about the online part being convenient, and the driving instructors being awesome! That’s the only reason I didn’t give 1 star.
BUT customer service is awful! Ok, there is one woman who was very nice. I was able to talk to her ONCE. But besides that, you have very long hold times, no one answers your voicemails, no one responds to emails requesting to NOT be scheduled during the times your child is still in school, and to NOT be scheduled in the opposite part of town during rush hour! If you miraculously get someone on the phone, they seem out of it and robotic.
The nice woman we need to talk to is never there when we call and for some reason, they temporarily have no extension numbers so you have to go through the whole automated system, then wait on hold to get to someone. Also, if they schedule you and you don’t cancel within 24 hours, they charge you $ 50, which is understandable. But we would call to cancel the appointments (we had already called and emailed requesting not to be scheduled for in the first place) well in advance and would never get a confirmation that someone had cancelled it in time for us.
This is my third child to go through drivers ed and I wish I had stuck with our local driver’s ed companies. My daughter was busy and wanted to do the first part online so I agreed. It sounded like it would be so convenient for the driving portion but it has taken more than twice as long and has been a communication and scheduling nightmare! Don’t do it! Stay local!!!

Don’t sign up for the ‘in car’ driving training unless you enjoy being on hold for hours trying to schedule a lesson. Forget leaving a message and receiving a call back. I left 7 messages for call backs over the course of a month and never received one. They also can’t/don’t resolve any issues on the weekend-​even if you were scheduled for a lesson on a Saturday or Sunday and no one shows up. You’re out of luck! I should have read the reviews about their customer service. Stay away!

I moved to Austin few months ago and of course I had to learn how to drive. I had a very mixed and frustrating experience with this company. I bought a 10 hour 5 class package.
Apart from the fact that I was assigned 3 different instructors, the instructors were good. However, the customer service is verify bad, run away!!! I was put on hold for days, yes for days. First, to schedule my classes it was super difficult. I called 2 days for that, I was transferred multiple times. Horrible. In addition, the only available spots were in 1 month. I wish I knew that when I paid $ 600.
The worse experience happened when I had to reschedule my last class due to a health problem and had a doctor appointment (emergency) that overlapped with my last driving class. I was calling 48 hours in advance and couldn’t get to a person for hours, it was so frustrating. I emailed the person that sent me the initial schedule, I called her extension and nothing. Then I just called, and called and I was put on hold for hours. You might wonder how I managed to reschedule. Well, when I had my 4^th lesson I escalated the «customer service» issue to my instructor and she personally called for me. Yes, that was the only way. She called the direct number and asked for me to reschedule. This is absolutely unacceptable. I paid almost $ 600 to be treated like that. NO!!!
I wish I can give ZERO starts to this company’s customer service, which is pretty important part in this business since you have to schedule/​reschedule classes, and a 4 – 5 starts to the instructors. So the average is 2.
I didn’t have to take the written exam since I had a learner’s permit from NY.
This review is strictly for the driving classes.

I am extremely unhappy with the service at
. I have spent six weeks trying to schedule in-​car drivers training with no success. Each time I call, all days are booked in my area, and they don’t schedule farther out than two weeks. I was told to call back on Monday at 9:00am when the new schedule would be available. I called eight times on two phones in a 30 minute window. Each time, I would wait on hold for 6 — 7 minutes and then be sent to voicemail. This has been my experience now for months. Do not sign up with this company. #

If you or your teen has some anxiety about getting behind the wheel, I strongly advise against getting J.Rodriguez. I just had my first driving lesson with him and never have I ever felt more disrespected. A good driving instructor is supposed to be patient and equipped to handle all sorts of new drivers and he had none of that. At one point during the lesson, he knew that I was anxious after he asked me whether I was and said yes but still was disrespectful. I didn’t expect to be coddled and in fact, I don’t want to be coddled. I’m going to make mistakes learning how to drive and I expect to be called out on them but I also expect to be told with respect and understanding. I was fed up with him and asked that he return me to my home with 30 minutes remaining in the lesson. I have already switched instructors and I am praying that this person will be all the things that this instructor was not. My goal is to become confident but law-​abiding driver and not an even more anxious driver which is exactly what happened today.
P. S.- Try hiring some people that are familiar with the area that they will be picking up the students. He said he wasn’t familiar with East Austin at all and said he was based more in South Austin.

I paid them for the practical driving training, what it says on the site waiting for 2 days. I got a call just after 4 days. I told them that I would have returned the money. I was told that within 14 days they return them. However, 19 days have passed and I did not return. I had to open a paypal dispute. I had to write to the bank to cancel the transaction. Since the service I received no money and I did not return. Today, they wrote in a live chat. I was told that I needed to call from 9 am to 8 pm tomorrow. I do not recommend this company.

I have had a mixed experience so far dealing with Drivers Ed. I moved here from Australia as an over 25 year old, so took the
online education. This was very convenient and could be completed in less than a week, allowing me to skip having to do a written test at the DPS. Like the previous reviewer, based on this experience I purchased a package of six hours of lessons. The instructor I had, Tim Phillips, was a great teacher — very patient, with clear instructions and made me feel much more confident behind the wheel. My experience with their customer support team could have been better however. Numerous times I called and sat on hold for 30 mins+, to in the end just leave a voicemail. Multiple requests for a call back to book in lessons were ignored. When I actually got through to them, they had very very limited availability for lesson times. If you have a strict schedule, I would keep this in mind before going with them. When I called in June for instance, they would not have any time free for 3 weeks, and then only one lesson available at a time like 11am to 1pm on a Monday. They need to hire some more instructors so people can book in for lessons more easily!

I recently moved here from Europe and had to take the written, vision and driving test again. I used the
online written exam software and it was very convenient. Since I had a good experience with their online system, I also decided to signup for their Road-​test package. Actually, I’m reviewing
mainly to rate their instructor, Mary Ann. She’s a mature, professional person and gave great tips. I highly recommend her! BTW — I passed my drivers test with only 2 pts off (passed the stop sign line about 6 inches or so).