Doubletree Suites by Hilton Austin

Stayed over the weekend for the ROT Rally. I’m a Hilton rewards member. I’m a bar owner. You’ll have a bartender, a white girl with face piercings, who’s working cash transactions out of her back pocket. Ordered nachos. Never got put in POS. Waited 20 mins while watching this back pocket cash register happening. And never got my food. Canceled.
I know good workers are hard to find, but. Nevermind. Im speechless. Let me also say that everyone else we had contact with from the front desk to the omelet maker to the maid were stellar.

Room layout comfortable. No complaints about staff, service, etc.
But…
What is the problem with the televisions here? In this day and age of high def $ 200 TVs this place is a decade behind. Specifics:
1. I have two relatively small flat screen TVs in my room. Not high def. dark and hard to see.
2. Channel package is bare bones basic. No golf channel? Even holiday express has better packages.
3. At one time the bar had 5 TVs. 3 of the five turned into mirrors. Yes, mirrors. The 2 that worked were so incredibly dark that I could not see who was playing. It was either basketball or soccer. I went across the street to the dive bar that had a half dozen high def TVs.
Come on, Hilton! Act like you have been in the hospitality business for a while. Conrad would be ashamed.

Could not have asked for better hospitality and accommodations! The staff at DoubleTree went above and beyond to make sure our stay was comfortable and we were satisfied. We had booked several rooms in the hotel for family, and everyone was very pleased with their stay. The only parking option is valet, but I thought they always had quick, courteous service in fetching the car.

Just left this hotel after a 5 night stay.
I am a hotel snob so when my other half told me he’d booked this rather than the Hilton downtown, i was a bit trepidatious. However I needn’t have worried. Right from the first interaction with the staff at check in «how may I help you?» to helping finding us a taxi to the airport, this hotel was excellent.
It IS a bit out of the way, and taxis are quite scarce now that they’ve booted Über out of Austin (why?). We did a lot of walking and it’s quite boring architecturally speaking around this hotel. However, the room was spacious and clean. The towels were plentiful and fluffy. The bed was comfortable. The rooms were for the most part quiet but I managed to drown out someone’s weird musical taste by cranking up the fan on the AC.
We had our continental breakfast included, but it was only $ 4 to upgrade to the full monty. It was all very good and beautifully presented. Everything was fresh and replenished frequently. I did treat myself to the eggs, bacon and french toast one morning, but mostly I was very content with the thick greek yogurt and fresh berries followed by a croissant. The coffee was hot and strong, and the servers were good, although I must single out Abel for particular praise. He was very helpful and always brought a smile to our table.
We were offered a warm cookie on arrival and there was always fresh iced water available with plastic cups in the foyer.
A very pleasant stay, although i think i will stay closer to the action when I next visit Austin.

Checking in took a little while due to the busy weekend but we were ok with waiting.
It’s away from all of the traffic congestion but still very close to the things going on down town. Lfyt cost us no more than 9 – 11 for each trip.
Only option was to valet so be prepared for a surcharge on a busy weekend. The only reason I give it 4 stars.
The suite was very nice and I was offered the presidential suite for my upgrade at check in so the staff there has great customer service.
The staff did not badger during a late, after 1pm, checkout which was nice. I would stay here again.

Stayed 3÷5÷16, 14^th floor suite (room 1411).
The evening front desk clerk was incredible rude; she had me going around in circles attempting to get inside our shared room. She stated «it is impossible you are in room 1411 because there is only one person in that room», then after I verified who’s name the room was under (there were 4 girls sharing the room) she recanted and said yes it was under room 1411. When I called her out on it «being impossible» she said, «well impossible under the name you first gave me.» She offered no further assistance and simply dismissed me. Earlier in the evening when we asked her if it was possible for us to use the shuttle to go downtown she looked at us and laughed and said they don’t offer that service. Once outside the shuttle driver said of course he would take us downtown and that their shuttle service runs until 10:30 pm. A hotel with non-​customer focused front desk staff simply does not care about their guest’s experience.
Once in the suite after my friends let me in, although it supposedly sleeps 5, the fold out sleeper is an incredibly uncomfortable fold out springy cot with only one pillow and a very thin duvet not offering much warmth. There were no extra blankets anywhere in the suite.

The layout is very nice. I was traveling with my daughter and her toddler– we set up the pack and play in the ‘living room’ and slept in the bedroom. The front desk staff were friendly and gave us the ‘warm cookies’ mentioned by others. However, our hotel phone was broken, as was the food disposal in the kitchenette. Even after a written request for service at the front desk– nothing was done. We never received any room service-​so our garbage stacked up. The housekeeping staff was discourteous when we asked them to take our garbage. I have loved this hotel for years, but I will not stay there again. Also, I left an evaluation card for the manager– but have not heard from her/​him.

This is my first stay away this location which in the downtown area.
I was upgraded to a two room suite with three beds, two bathrooms, a full kitchen, and two TVs; but, I was by myself (how come they never upgraded me when I am with family?)The rooms are spacious, for one person, and they are clean. One bad thing is the very noisy fan. It is quite annoying.
The staff was very nice and quick in their service. I got my warm cookie, breakfast and a drink coupon.
Parking is expensive though: self-​parking is $ 24/​night! I guess it’s downtown.

The hotel is so beautiful. The customer service is amazing, and the room mind blowing. My friends and I stayed there for Halloween weekend. The capital and the university are walking distance. There were a lot of restaurants walking distance as well even 6 street is close by. Probably well stay again when I visit Austin.

I can only write on behalf of the 15^th floor, it’s very very nice. Quiet rooms, spacious living and the beds are awesome! Staff here is super friendly the workout room is decent and it’s located in a great location… Close to the State Capitol.

The hotel is conveniently located. I was pleasantly surprised by the free transportation provided within a 2-​mile radius of the hotel. The hotel appears to have been recently renovated with contemporary décor and is well maintained. The room was incredibly spacious with a kitchen, dining area, living room with sofa bed and separate large bedroom. This would certainly benefit families with children. I was traveling alone, so only used the bedroom.
The only drawback for me was the noise coming from a group staying in the adjacent room — I could hear everything they were loudly doing until 4 a.m. The following morning, when asked by the front desk about my stay, I mentioned to Kyle that not only was I exhausted, but I had been too tired to come down for breakfast, due to my noisy neighbors in the next room. I was surprised and impressed that he offered me a complementary lunch to make things right. I certainly appreciated his courteous professionalism. Lunch and a great cup of coffee really did make a big difference.
In fact, all of the staff were very friendly and helpful. In particular, I’d like to thank Jason, the bellman/​valet who drove the complimentary van on two separate occasions. He had a wealth of information on things to do and places to eat. He obviously enjoys his job and it was a pleasure speaking to him — he’s a very intelligent, hard-​working person.
Next time I’m in Austin, I look forward to staying there again.

Very large & clean hotel, with friendly staff. It’s in a great location, rooms are huge (if you get a suite). Parking was expensive (around $ 25.night) but most places in the area charged for parking also. And being a Double Tree there’s no complimentary breakfast (except for Hilton Gold & higher members) and most of the food was pricey and not worth the value. Other than that the hotel was great, it was very nice and well kept.

Had a family reunion there. The staff was A+ and the rooms are huge. A good stay and yes I would stay again and recommend to others

Pros:
— Huge massive suite the size of a comfortable apartment with a full kitchen, dining table, living room, bedroom, large ensuite bath, and two TVs.
— Very clean! No dust or moldy smell.
— Friendly and helpful staff. Everyone was happy! Yeehaw .
— Fruit infused water in the lobby (cucumber water was so refreshing on a hot day!).
— Centrally located in downtown near the Capitol and UT.
— Upscale feel with great amenities. WiFi is free for Hilton honors members.
Cons:
— Breakfast buffet was just subpar and not worth $ 14, tbh continental breakfasts should be included.
— I wasn’t aware that not all rooms had balconies. Tried to switch to one w a balcony but it the balcony doors didn’t open so that was a waste of time.
— Could hear doors slamming but it wasn’t too bad.
Overall a very pleasant 3 night stay and would stay again if I’m in the area. It is a little pricey but the trade off is the central location, safety, and upscale feel. There is also an outdoor pool and hot tub, looked nice but did not get a chance to use it.

Memorial day weekend, and graduation weekend made our choices pretty limited. We were lucky enough to find an opening here and we enjoyed our stay. We had a 12^th floor, two room suite. It included a full size refrigerator, sink, microwave, coffee machine, plates, utensils and glassware. Having these really helped make our stay more enjoyable. The hotel is dog friendly, $ 75 fee for the stay and they offer a shuttle that takes you within a two mile radius around the city. The shuttle stops service around 10:30pm. We did not receive a warm cookie on check-​in, sad face. But the staff was friendly, and the shuttle driver was great. Beds were comfy, room was clean, and we had a nice view of the capitol. AC worked well, and we had no noise from neighbors. Would definitely stay here again!

Stayed here one night in one of the suites on the 6^th floor at the end of the hall. It was quiet, had a good view of the Capitol, had plenty of space, was clean and the bed was super comfy with tons of pillows.
Of course the warm cookie wins bonus points and the front desk and dining room staff were so friendly!
Room included a living room with TV and desk, a kitchen right off the entrance with fridge and freezer, some utensils, bowls and cups and a sink, microwave and coffee maker. A separate room led to the bathroom and bedroom. The bathroom had a nice shower with glass doors, large vanity and of course toilet. The bedroom had a large closet, large cushy bed, dresser with TV and armchair. So much luxurious space!
Breakfast was continental style but not included in the hotel rate.

Decent hotel, but I don’t think I’d pay the full rate unless I really had to since the hotel is a bit dated.
That being said, if you need to be near the Capitol, this is a very convenient hotel to be at.
Valet parking is a solid deal — your car is right in the front and you’ve got your in/​out privileges.
The suites are spacious. The kitchen area is actually impressively large, but other than that it’s pretty run of the mill hotel.

This could be my new favorite hotel in Austin. It is convenient to UT. My suite is large, clean, modern and well appointed. The front desk staff greeted my happily and made the check in process a breeze. Extra special bonus with Doubletree hotels is a free warm chocolate chip cookie at check-​in, exactly what I needed.
The hotel’s amenities include a pool, full service bar and restaurant. Many rooms, like mine, have a beautiful view of the Texas state capital. The hotel is convenient to many attractions and the downtown area of Austin.

Work recently had an event here and it was a good experience. Employees were very hospitable and welcoming. The infamous Doubletree warm fresh baked chocolate chip cookies were served and that was a crowd pleaser.
Also served were soft pretzels with mustard and popcorn with a variety of seasonings. For lunch, boxed lunches were prepared for our breakouts. Staff were friendly, the conference rooms were ready to go, food was brought out on time, and the meetings ran seamlessly.

Very pleased with my stay back in November of last year.
The hotel must have just been renovated because the room looked brand new. The employees were very welcoming. I received a free room upgrade to a spacious suite. The stay could not have been more comfortable. Clean, comfortable, and spacious rooms. Enjoyed the modern décor.
Halloween had just passed and there were little jack-​o-​lanterns sitting in the lobby. The employees had a pumpkin carving contest and we were encouraged to vote on our favorite pumpkins. Some were super creative. Very cute.
Tip — Warm fresh baked chocolate chip cookies. You’re welcome to as many as you’d like — just ask!