Don Rucker Tire & Wheel

Walked in on a Wednesday around 11:30am to get my Prius inspected. The place was a ghost town. The guy said they weren’t sure if their printer was working, but the reboot would get it working in about 5 minutes. He took my insurance and information (which took usually long) and told me to make myself at home. 15 minutes later my car was still parked out front and all the employees were chatting it up like no big deal. Finally, after 20 minutes, I asked if they were going to be able to print my inspection receipt. The guy says, «At this moment, no. The printers not working» UM HELLO. That would have been the appropriate opener. Why did you take all my info? Why am I sitting in here at all? How long would you of had me sit here? Thank you for wasting 30 minutes of my life.
Truly and honestly, I don’t like to write bad reviews, but in this instance, I genuinely felt disrespected. It was inconsiderate of them and I don’t like spending my hard-​earned paycheck on a place that doesn’t care about my time or where I might need to be.

The team at Don Rucker took excellent care of me. It was a Friday afternoon at 4:30 and as I came across Mansfield Dam I hit an object in the road and my rear passenger tire began to lose air fast. I rolled into Don Rucker with 3 PSI of air left in my tire. One of my biggest fears was in action, I’m a Minister and I was on my way to Dripping Springs to perform a wedding at 5:30. I went inside and shared my concern with the team and immediately three of them jumped into action. They looked at my tire size, one started removing the damaged tire, another started looking for a replacement, the other helped me with the paperwork and as a team, they began to work efficiently and quickly to help me get back on the road. In a matter of minutes, they had me back on the road with a great replacement tire and as a team; they took excellent care of me. I made it to my wedding 7 minutes late, but without the team at Don Rucker all jumping into immediate action, I would’ve been much later. There were other customers they were taking care of at the same time, but they rotated what was needed to help me get back on the road quickly and it ensured a beautiful bride, groom and family just a few minutes up the road still had their wedding start within a few minutes of their scheduled start time.
Thank you Don Rucker TEAM!!!

We just recently relocated from LA to Austin. Upon our arrival we had some issues with both of our cars. It’s always a little intimidating to stumble into a new place, especially a place that can easily take advantage. Coltan and his colleagues saved us money on new parts and had our vehicles ready in a timely manner. Would recommend to anyone!

Good advice, fair prices, quality work and good vibes. i have used these guys without hesitation as go to for brakes, tires, and general automotive work for years,.
Very local and community oriented.

Honest, nice guys. Great prices and a lake vibe. I always bring my car here when I’m in the LT area!

You won’t go wrong here! Service oriented, customer friendly won’t rip you off. Knowledgable on service and parts. Family owned.

I only trust them to work on my trucks!

I find them to be honest and fair.

These guys are great… decent hard workers.
Honest car repair places are hard to find in the northwesterly territories of Austin…
The guys here at Don Rucker are pretty snappy at getting things done… haven’t had to wait too long and also have not been overcharged or upsold for anything and I appreciate that.